If you mail anything via USPS, make sure it's something that you have a receipt for and then insure…read morethe box. I recently recieved the front of a cardboard box (the USPS box-cut it off and mailed it back to me with a form to fill out) claiming that all of my items were "lost"... yet the box was still intact but not one item was ever mailed back. Odd, I had no idea that the USPS's mail conveyor was suspended above a small black hole... I've used the USPS before and never had this problem, so I assumed that it was a crazy fluke accident. I was in the middle of a cross country move and the USPS was the cheapest option for mailing stuff, so the next packages I mailed (DVDs, books I acquired over the years, old family photos, etc.), I insured. This time the packages were ripped open in several spots as well as taped up where the box was completely ripped down the center. When I inspected the contents, several items were missing. Looks like someone literally kicked a hole in the box and was like; "let's take a looksy at what's inside" ...then continued to have at it like a caffeinated kid with a piñata. Here's the catch... since I didn't have receipts for these things: family photos, vintage books, etc. ...ya know, just things that have taken years to acquire, the USPS did not reimburse me for the package. That said, if you're traveling cross country and thinking of shipping things to yourself, ship clothes and take all of your irreplaceable items as carry on. If you want to read more horror stories about damaged and lost USPS boxes, just google USPS "customer experiences" with claims made for lost items.

The friendliest service I think I've ever gotten at a Post Office! Post office people are usually…read morereally nasty and rude, but the ladies here were rays of Florida sunshine!

They get it close to rite half the time. And they absolutely refuse to allow a human to speak with…read moreme. Processing my package for several days without any explanations and hiding behind automated call bot

The hours if this location are ridiculous. Expanded hours are needed since the Palafox location…read moreclosed. Very imconvenient!

I've been using this UPS Store for shipping and occasional printing needs when in town, and it's…read morebeen a reliable spot. The staff is generally friendly and gets things done efficiently, especially for standard drop-offs and packages. It's conveniently located near the Walmart Neighborhood Market, with plenty of parking (if its not a major holiday), and they offer all the usual services like notary and shredding. Not the flashiest place, but it does the job well without any major issues. Solid choice for everyday shipping in Gulf Breeze." Kudos to the guys and gals at this UPS location for dealing with those complicated customers that drag themselves in at the last minute before closing!

Worst treatment by any shipping store ever, and I'm a regular user of shipping services. I went to…read morethis UPS store because it's the only one in Gulf Breeze, FL. I had an Amazon label on my phone and they insisted on making me pay to print a label. They charged me $2.39 to print a one page label to send back a $20 item to Amazon. I've never been so poorly treated ever and would highly recommend UPS pull this franchise from this owner. And, no, we don't find amazon returns "confusing", nor was this post related to "feelings". Very familiar with dealing with amazon returns, and this review is a result of poor business decisions leading to poor customer service. Don't appreciate the condescending response any more than the lousy customer service.

Went to Gulf Breeze for a business trip and needed some printing done, fast, accurate and lengthy…read more This place nailed it, the first time! On time, looked great and my clients were happy. Will definitely go back. Riley helped me out with the initial order and she was awesome also!

I am there often. And I mean often!!! Every employee is super professional and pleasant! They…read moremove those packages!! I don't think I've seen more than 3 people in line at the same time - which speaks to the speed in which they process those packages!! The recent remodel? Looks great!! I highly recommend this UPS over any other packaging company!!

Super friendly staff who are very easy to work with. The have a lot of neat gifts and other items…read moreto purchase as well.

love this place! i do all my label printing here for my cookie dough biz and i so appreciate the…read moreteam's friendliness, efficiency and attention-to-detail. i always walk out smiling!

Although I typically don't seek out street art, I came across the famous Graffiti Bridge on my…read morefirst trip to Pensacola. This bridge has been adorned since as far back as 1935. As Picasso stated, nearly anything imaginable can become a reality here. Over the years, the bridge has hosted countless tributes, holiday celebrations, messages of encouragement, artwork, insignias, love notes, congratulations, sports themes, and various class messages. Whenever I head towards Gulf Breeze, Pensacola Beach, or Navarre, I eagerly look around with my camera ready to capture the latest artwork. It's important to remember, however, that while the bridge and its vicinity are typically covered in art, painting anywhere except for the bridge's exterior is illegal. Trespassing charges can be filed for being on top of the bridge or for spraying any area outside the bridge itself, such as trash cans, the road, nearby parking areas, train tracks, and so on.

We took a drive to Graffiti Bridge. From the photos I saw, it looks like it changes often. Bring a…read morelock to put on the fence!

Fast service, kind people and even though there is construction going on it is pretty easy to get…read moreto.

The representative was nice, courteous and very helpful..I had no issues with getting my paperwork…read moredone.

Great company with responsive employees. My antique chair made it to Loa Angeles in great shape. I…read morehave used this company before for shipping and they are wonderful !

I hired Craters & Freighters to pack, crate, and transport an antique dining set from Florida to…read moreSeattle Washington. The representative I worked with was very friendly (Stephanie) and overall I would give her a 4 star rating when it came to keeping me informed and updating me on my shipment. Overall she started out a little laid back and then really pulled thru in the last 5 days. My furniture did arrive with minor damage. I could see the potential damage from the pictures they sent me but I figured they were the professionals and I shouldn't question their many years of experience. The damage was done by placing the 4 chairs on top of the dining room table that was upside down. The chair legs scratched the outsides of the dining room table. Also a 2 inch chunk was chipped off the dining room cabinet. I was disappointed but glad my furniture made it in overall very good condition. It was the first time I hired long distance carriers. They could improve a little on packing and protecting.

Mr Gary is extremely professional and kind you can stand there and watch how hard he works to make…read moresure everyone is waited on as soon as possible their packages are handed handled with care and if somebody has a problem or an issue he is right there to try to figure out how best to handle it and resolve it as quickly as possible he is greatly appreciated as a kind person and a great manager he's the reason why they have customers there.

Kindly, on October 16th, 2025, I and my wife brought two bank documents which needed to be…read morenotarized, and then mailed with return receipt to Guam. We went to the UPS Store at 707 E. Cervantes St. in Pensacola, where we have an account. The manager Gary kindly told us that his notary wasn't at work, but said he has another UPS store at 6847 N. 9th Ave. in Pensacola. So, we went there. We asked employee# 315851 for the cheapest way possible to accomplish what we needed done. We were SHOCKED when he quoted to us $273.26. We asked if the U.S. Postal Service charges the same high amount and his exact words were, "it's about the same." We felt sick but needed our documents notarized and mailed, so we paid him the $273.26 ($10 each to notarize two documents, and then $253.26 to mail our letter with return receipt to Guam). As we left we felt taken advantage of, so we called the U.S. Postal Service to verify what we'd been told at the UPS Store and were again SHOCKED to learn that it only costs $13.35 to mail an envelope with return receipt to Guam. We immediately went to complain to Gary at the other UPS Store where we have an account, and he said to go ask for a refund, so we did and they gave our money and envelope back. We just paid $20 for the notarizations. We mailed our letters for $13.35 at the USPS. We posted a negative review on Google on October 16th, 2025, about our store at 707 E. Cervantes, because Gary said "I have another store," implying that he owns both stores. He kindly asked us to remove our negative review, since the issue happened at a different store. So in kindness we removed our review and posted it about the other UPS Store on 9th avenue. We asked Gary to please not bring the issue up again when we meet him again. On November 21, 2025, I and my wife went to check our mailbox at the UPS Store at 707 E. Cervantes Avenue. Against our request, Gary brought up the incident from October 16th, making a lame excuse that the reason why we were charged $273.26 was because the two documents needed to be notarized. That is simply untrue! We were charged $20 total to have two documents notarized. We were ridiculously charged $253.26 just to mail a standard priority-sized envelope to Guam, with return receipt. USPS only charged us $13.35! Kindly said, we are disgusted with the UPS Store! We don't appreciate the manager bringing up the matter after we kindly asked him not to, because what was done was done. Nor do we appreciate that today Gary attempted to justify UPS charging us $253.26 just to mail one standard-sized envelope to Guam. There simply is no excuse. We were lied to, told that the USPS charges "about the same." UPS in fact charges $250 MORE than the USPS! We didn't want to repost a negative review about the UPS Store at 707 E. Cervantes, but this is just plain wrong. Gary shouldn't have brought the issue up again over one month later, and worse, trying to defend UPS overcharging us by $250. We are frustrated with what the UPS Store did to us. Thank you for reading.