If you mail anything via USPS, make sure it's something that you have a receipt for and then insure…read morethe box. I recently recieved the front of a cardboard box (the USPS box-cut it off and mailed it back to me with a form to fill out) claiming that all of my items were "lost"... yet the box was still intact but not one item was ever mailed back. Odd, I had no idea that the USPS's mail conveyor was suspended above a small black hole... I've used the USPS before and never had this problem, so I assumed that it was a crazy fluke accident. I was in the middle of a cross country move and the USPS was the cheapest option for mailing stuff, so the next packages I mailed (DVDs, books I acquired over the years, old family photos, etc.), I insured. This time the packages were ripped open in several spots as well as taped up where the box was completely ripped down the center. When I inspected the contents, several items were missing. Looks like someone literally kicked a hole in the box and was like; "let's take a looksy at what's inside" ...then continued to have at it like a caffeinated kid with a piñata. Here's the catch... since I didn't have receipts for these things: family photos, vintage books, etc. ...ya know, just things that have taken years to acquire, the USPS did not reimburse me for the package. That said, if you're traveling cross country and thinking of shipping things to yourself, ship clothes and take all of your irreplaceable items as carry on. If you want to read more horror stories about damaged and lost USPS boxes, just google USPS "customer experiences" with claims made for lost items.

All of the employees were super friendly and helpful. I was surprised to find only two people in…read moreline at lunch on a Friday. There are cards, envelopes, packing materials, etc. available if you forgot them.

They get it close to rite half the time. And they absolutely refuse to allow a human to speak with…read moreme. Processing my package for several days without any explanations and hiding behind automated call bot

The hours if this location are ridiculous. Expanded hours are needed since the Palafox location…read moreclosed. Very imconvenient!

I've used this location many times over the years. Always helpful, efficient, and courteous…read more I highly recommend this UPS store !

I honestly don't even know where to begin. I have never experienced such poor customer service. The…read moreolder gentleman working at the front desk (8/24) @ 12:40 pm was immediately rude and dismissive toward me upon arrival. I explained that I had a prepaid shipping label and was there to pick up a box. He insisted that I should bring my items there instead and, despite me explaining that I had specifically paid for a box and had expensive items to ship, told me, *"I can just put it in a plastic sack."* I was completely taken aback by the lack of professionalism and willingness to help. I understand that mistakes and misunderstandings happen, but there is absolutely no excuse for treating a customer with that level of disrespect. This is the closest UPS location to me, but after this experience, I will gladly drive to Pensacola for any future shipping needs. I strongly recommend improving the customer service at this location. No customer should leave feeling as frustrated and disrespected as I did today.

Went to Gulf Breeze for a business trip and needed some printing done, fast, accurate and lengthy…read more This place nailed it, the first time! On time, looked great and my clients were happy. Will definitely go back. Riley helped me out with the initial order and she was awesome also!

They should have no rating less than 5 stars based on the service I get...And I feel like I'm in…read morethere every week ! They are quick! They are helpful!! They are very professional!!! Great group of humans. Top that off with they recently did the store over to keep it fresh and appealing! I've been going 6 years and have had a pleasant experience the entire time!!!

I had a wonderful experience here. I needed passport photo and then they checked my renewal…read morepaperwork and mailed everything off for me. I love those ladies! Extremely helpful and always nice.

Super friendly staff who are very easy to work with. The have a lot of neat gifts and other items…read moreto purchase as well.

We took a drive to Graffiti Bridge. From the photos I saw, it looks like it changes often. Bring a…read morelock to put on the fence!

This is an amazing place to see. So many great artists that would otherwise be unknown... or maybe…read moremake their start. Be sure and bring along your own paint and add to the beautiful artwork.

Fast service, kind people and even though there is construction going on it is pretty easy to get…read moreto.

The representative was nice, courteous and very helpful..I had no issues with getting my paperwork…read moredone.

Great company with responsive employees. My antique chair made it to Loa Angeles in great shape. I…read morehave used this company before for shipping and they are wonderful !

I hired Craters & Freighters to pack, crate, and transport an antique dining set from Florida to…read moreSeattle Washington. The representative I worked with was very friendly (Stephanie) and overall I would give her a 4 star rating when it came to keeping me informed and updating me on my shipment. Overall she started out a little laid back and then really pulled thru in the last 5 days. My furniture did arrive with minor damage. I could see the potential damage from the pictures they sent me but I figured they were the professionals and I shouldn't question their many years of experience. The damage was done by placing the 4 chairs on top of the dining room table that was upside down. The chair legs scratched the outsides of the dining room table. Also a 2 inch chunk was chipped off the dining room cabinet. I was disappointed but glad my furniture made it in overall very good condition. It was the first time I hired long distance carriers. They could improve a little on packing and protecting.

Charging $5 to print a return shipping label is outrageous! I could understand charging $1-$2 but…read more$5 is ridiculous.

Kindly, on October 16th, 2025, I and my wife brought two bank documents which needed to be…read morenotarized, and then mailed with return receipt to Guam. We went to the UPS Store at 707 E. Cervantes St. in Pensacola, where we have an account. The manager Gary kindly told us that his notary wasn't at work, but said he has another UPS store at 6847 N. 9th Ave. in Pensacola. So, we went there. We asked employee# 315851 for the cheapest way possible to accomplish what we needed done. We were SHOCKED when he quoted to us $273.26. We asked if the U.S. Postal Service charges the same high amount and his exact words were, "it's about the same." We felt sick but needed our documents notarized and mailed, so we paid him the $273.26 ($10 each to notarize two documents, and then $253.26 to mail our letter with return receipt to Guam). As we left we felt taken advantage of, so we called the U.S. Postal Service to verify what we'd been told at the UPS Store and were again SHOCKED to learn that it only costs $13.35 to mail an envelope with return receipt to Guam. We immediately went to complain to Gary at the other UPS Store where we have an account, and he said to go ask for a refund, so we did and they gave our money and envelope back. We just paid $20 for the notarizations. We mailed our letters for $13.35 at the USPS. We posted a negative review on Google on October 16th, 2025, about our store at 707 E. Cervantes, because Gary said "I have another store," implying that he owns both stores. He kindly asked us to remove our negative review, since the issue happened at a different store. So in kindness we removed our review and posted it about the other UPS Store on 9th avenue. We asked Gary to please not bring the issue up again when we meet him again. On November 21, 2025, I and my wife went to check our mailbox at the UPS Store at 707 E. Cervantes Avenue. Against our request, Gary brought up the incident from October 16th, making a lame excuse that the reason why we were charged $273.26 was because the two documents needed to be notarized. That is simply untrue! We were charged $20 total to have two documents notarized. We were ridiculously charged $253.26 just to mail a standard priority-sized envelope to Guam, with return receipt. USPS only charged us $13.35! Kindly said, we are disgusted with the UPS Store! We don't appreciate the manager bringing up the matter after we kindly asked him not to, because what was done was done. Nor do we appreciate that today Gary attempted to justify UPS charging us $253.26 just to mail one standard-sized envelope to Guam. There simply is no excuse. We were lied to, told that the USPS charges "about the same." UPS in fact charges $250 MORE than the USPS! We didn't want to repost a negative review about the UPS Store at 707 E. Cervantes, but this is just plain wrong. Gary shouldn't have brought the issue up again over one month later, and worse, trying to defend UPS overcharging us by $250. We are frustrated with what the UPS Store did to us. Thank you for reading.