Mr Gary is extremely professional and kind you can stand there and watch how hard he works to make sure everyone is waited on as soon as possible their packages are handed handled with care and if somebody has a problem or an issue he is right there to try to figure out how best to handle it and resolve it as quickly as possible he is greatly appreciated as a kind person and a great manager he's the reason why they have customers there. read more

Charging $5 to print a return shipping label is outrageous! I could understand charging $1-$2 but $5 is ridiculous.

Kindly, on October 16th, 2025, I and my wife brought two bank documents which needed to be notarized, and then mailed with return receipt to Guam. We went to the UPS Store at 707 E. Cervantes St. in Pensacola, where we have an account. The manager Gary kindly told us that his notary wasn't at work, but said he has another UPS store at 6847 N. 9th Ave. in Pensacola. So, we went there. We asked employee# 315851 for the cheapest way possible to accomplish what we needed done. We were SHOCKED when he quoted to us $273.26. We asked if the U.S. Postal Service charges the same high amount and his exact words were, "it's about the same." We felt sick but needed our documents notarized and mailed, so we paid him the $273.26 ($10 each to notarize two documents, and then $253.26 to mail our letter with return receipt to Guam). As we left we felt taken advantage of, so we called the U.S. Postal Service to verify what we'd been told at the UPS Store and were again SHOCKED to learn that it only costs $13.35 to mail an envelope with return receipt to Guam. We immediately went to complain to Gary at the other UPS Store where we have an account, and he said to go ask for a refund, so we did and they gave our money and envelope back. We just paid $20 for the notarizations. We mailed our letters for $13.35 at the USPS. We posted a negative review on Google on October 16th, 2025, about our store at 707 E. Cervantes, because Gary said "I have another store," implying that he owns both stores. He kindly asked us to remove our negative review, since the issue happened at a different store. So in kindness we removed our review and posted it about the other UPS Store on 9th avenue. We asked Gary to please not bring the issue up again when we meet him again. On November 21, 2025, I and my wife went to check our mailbox at the UPS Store at 707 E. Cervantes Avenue. Against our request, Gary brought up the incident from October 16th, making a lame excuse that the reason why we were charged $273.26 was because the two documents needed to be notarized. That is simply untrue! We were charged $20 total to have two documents notarized. We were ridiculously charged $253.26 just to mail a standard priority-sized envelope to Guam, with return receipt. USPS only charged us $13.35! Kindly said, we are disgusted with the UPS Store! We don't appreciate the manager bringing up the matter after we kindly asked him not to, because what was done was done. Nor do we appreciate that today Gary attempted to justify UPS charging us $253.26 just to mail one standard-sized envelope to Guam. There simply is no excuse. We were lied to, told that the USPS charges "about the same." UPS in fact charges $250 MORE than the USPS! We didn't want to repost a negative review about the UPS Store at 707 E. Cervantes, but this is just plain wrong. Gary shouldn't have brought the issue up again over one month later, and worse, trying to defend UPS overcharging us by $250. We are frustrated with what the UPS Store did to us. Thank you for reading. read more

The UPS Store - This is the receipt from the U.S. Postal Service. They only charged us $13.35 to mail the exact same envelope with return signature. - Shipping Centers Near Me - Pensacola, Florida

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Excellent service, employees are very nice, and efficient. I've never had any problem getting something shipped. They go out of their way to help customers. Great management, too. read more

A time sensitive package was lost in the mail. It was marked delivered by Amazon but it was never signed for by the ups store. I didn't know what to do... the manager made a call to verify it was never received and then showed me step by step how to make a lost claim. He later advised me on how to follow up and sure enough, I received a refund from Amazon. People who work her go above and beyond. I really appreciate this store. read more

Karen at the front desk thinks she is TSA or a cop. . . Lady, ship my package, its not that serious.

One star only because most of the workers there are super nice and helpful. But the old dude manager is rude and condescending. I've also noticed that he only treats women like that, but is totally nice to men. Of course I'm sure nothing will be done about him seeing as he's a manager but I absolutely dread it anytime I go into that store and he's there. read more

The employees act like it's a major inconvenience to help in any way. I despise going in there. They never can give a direct answer and God forbid you ask a question. Who owns this place ? They also charge a fortune and at those prices they should have a fake smile on their face. read more

Came in to make a ton copies. Machine jammed. I had asked for direction on which way to lay document . It was incorrect. Then there was a bad attitude. I asked for directions to the Office Depot where I needed some office supplies. She gave me wrong directions intentionally . A customer in line approached me outside after watching her attitude and told me she gave you wrong directions . I said it went along with the attitude and the bad service. Go anywhere but here to make copies and do other business than mailing something . They are not a "full service " location by any means ! I use many UPS stores and this is the worst yet! read more

Why is there only 1 person working on a Saturday at noon? There are 9 people that require assistance and there is only one clerk. Despite this, he was very friendly and customer service was good. But you could tell he was overwhelmed, with good reason. This store is ALWAYS UNDERSTAFFED! read more

I've had nothing but great service here they have even helped carry my boxes in for me! all the staff are very friendly this is definitely one of my favorite ups stores that I actually like to come too. Since I sell online I'm always at a ups store almost daily. Most ups stores cringe when they see me not joking my boxes are very heavy. So I highly recommend this ups store!!I don't understand the negative comments maybe it was from an old employee that no longer works there. Keep up the good work! read more

I've been in Pensacola a short time now but the staff at this UPS store has made me feel welcomed and appreciated every visit. I rent a personal mailbox and their notifications/phone calls regarding my mail activity are invaluable. Friendly staff and management with reliable services. read more

Typical UpS store, nice guy assisted me (Siam, I think). Word to the wise, do not ship anything over night to DC, good lawd it was 101.00$!

The people that work here are the most unfriendly people I have ever met. I have never seen 1 of them smile. Must suck to work there. You can see it in their faces. read more

This is a store that is ridiculously understaffed and non customer focused. I would not choose this ups store for your fingerprinting servicr read more

I stopped by and asked the guy how much to ship the TV he said 86.00 to ship, I said ok sounds good to me then after filling out the paperwork and getting ready to pay he said the total is 282.00 plus tax. I said how can it be that amount he said you must of misunderstood it is 86.00 for the box and 196.00 to ship. I do not think I misunderstood what he said but whatever I definitely will not use UPS to ship large items.. read more