Just leaving the post office and had a horrible experience I don't understand if people do not like…read moretheir jobs they need to just quit if I'm coming to a post office asking for information about my mail and that is bothering the worker that she needs to quit

This post office needs to close. They provide poor service and the people working there (except for…read moreVincent) are rude. I have forwarding orders and yet I see mail being dropped on top of my mailbox from thousands of miles away!

This place is in urgen need of new personal, I've waited 11 minutes after 9 am for this place to…read moreactually open, also I almost missed my appointment thanks to the lack of punctuality of this personal. Maybe a regional manager can assist their employees at this location with better customer service.

Worse customer service/ racism . Lazy workers, don't want to…read morehelp or do their job. They should hire better people

I went on a Wednesday around noon. I had zero wait. One patron had just left, and one came in…read moreafter me. There is just one cashier. I only needed to mail a small package and I had no idea what first class postage would cost. The counter person was personable and asked perfunctory questions. I was in and out. Maybe because of COVID and a pending snowstorm, people had other places to be. I like the old brick building. There is ample ( more than necessary) unlike the new Silver Spring post office near me, which has no parking lot.

I usually don't review places like post offices, but this is an exception. I come here all the…read moretime, and I fail to write a review on the customer service. But today, I won't leave the parking lot until I do. I've been coming to this location for a couple years now and NINO is the best postal worker I've ever encountered. I made it a point to look at his name tag today so I could address him properly from now on. I'm sorry that it took this long. Nino is super pleasant, great attitude, and willing to assist to get your items shipped the best and most efficient way possible!! I appreciate that as other post offices I've visited don't give you options unless you ask. Thank you Nino for your excellent customer service. I need you to stay here forever!

I'm not opposed to reviewing the post office per se, I've just never felt so compelled…read more After discovering that not all post office locations let you hand cancel (or that even if they do they can charge you per envelope) I called Mt. Rainier and the NICEST man told me he'd be happy to help out. I rented a car to go and headed across state lines. The same man was at the desk and was helping a young lady with the paperwork for her first passport. He was so patient and kind with her, even though there was a line of folks waiting. It's rare to see someone help someone else out not just because they have to but because they care--this gentleman definitely went above and beyond in making her comfortable with what she needed to do to get her paperwork in order and to set her at ease. Honestly, this also made waiting in line so much more bearable; she was worth his time. Once he got to me, he not only remembered my call from the day before but was excited to hand cancel my envelopes. This just made my day. I love getting snail mail, and I reaaaally love wax seals, so it was important to me that the invitations to my wedding have wax seals. Was anyone going to die if these were ruined? No. Was it important to me? Yes. This man treated my seals like they were important to him, too. And, even though we handed them over to him Saturday, folks in New York already had their invites the next Monday, which is crazy fast. Letters aren't dead, folks, and the caring folks at your local post office like this guy are what is keeping hand-written notes and heartfelt letters (and wax seals!) going.

This is a great post office. Clean, spacious, organized. The woman who helped me was professional,…read moreefficient, and friendly. I will be making this my go-to post office.

always smiling and friendly- The ladies here at this site have patience of Job' Thank you all!read more

They were so amazing! Fast and super nice! We applied for a passport and worked with Ms. Tanisha-…read moreshe took the photo and walked us through the whole process. We will be using them for sure in the future!

USPS need to do better at hiring, the staff are doing what they want, disrespectful and unaware of…read morewhat is going on.

If I can give them a 0 I would Ms.Stacy was so rude Nasty…read moreattitude , unpleasant , just as nasty as they come

Apparently, the shady carriers who fill in for the regular carrier only want to deliver envelopes…read moreto your mailbox. They lie about attempting to make package deliveries and also about you, the receiver of the package requesting it to be held at the facility. A bold and dumb lie. Some of these young low seniority employees at this place are pitiful. One day, if they don't get fired first, they will have the seniority, maturity and seriously care about the level of service they provide. They would then have the ability to choose a better work location. I'd have an attitude and scheme to avoid my work as well if I worked in a warm raisin box 5-6 days a week. You must crawl before you walk. Some folks really know the reason they're working for the USPS and the fill ins are struggling to get it. I appreciate my regular carrier to the fullest. The 5 stars are for her performance only. 1 star thumbs down for the fill ins.

I've received consistently friendly, efficient and helpful customer service throughout the many…read moreyears I've been using this Post Office. I only stop in every few weeks or months, but they seem to recognize me. They make me feel welcome with a smile and pleasant greeting before we "get down to business". It's a makes for nice experience.

Would give zero stars if possible. An older woman with straight brown hair and glasses wasted my…read moretime by instructing me to leave and return with my package after assuring me she would print my shipping label. When I returned 25 minutes later exactly as instructed, she abruptly claimed she was unable to ship the package and responded with an unnecessarily rude, dismissive attitude instead of taking accountability for the misinformation she gave me. The lack of communication and unnecessary attitude completely changed what had otherwise been a positive experience. Customer service should not make people feel like an inconvenience for following the exact instructions they were given.

I feel bad about blasting a post office, as they're struggling to stay afloat. But man, this place…read morehas rude staff and terrible hours. I've had less than friendly encounters there before, but today took the cake. I walked into a dark room 15 minutes after they opened. I stood there for a few minutes while a woman was on her phone talking to her friend, dropping f-words like commas. An alarm went off, she walked by me, completely ignored me, shut it off, and slammed a door. Finally she took a break to tell me they were closed. I asked "Didn't you open at 11?" She snapped, "Yeah, well, I got here late." They're only open 5 hours a day. If you can't put on a fake customer service smile for 5 hours in a mostly empty location, maybe you're not ready for a job in customer service.

Only post office I go to last 15 years I drive pass several. Shannon is a literal Godsend has took…read morecare of me for years and I mail a lot for my art business God bless her

I'm a fan because this post office is straight down the road from my workplace. There is almost no…read morewait time at 3:00 on a weekday, unlike the Silver Spring location near my home. It is pretty old, and small; no lobby and no do-it yourself kiosk, which I love for mailing packages. There were only two people in front of me, but the solo postal worker was fast, and efficient. Also, she was very cheery, and greeted everyone with a pleasant Hello. I just needed a few Global stamps to mail to relatives abroad, otherwise I would have bought my stamps through the mail. At $1.15 each, I really didn't want more than I needed. I will be back here again. I just need to stay out of the Dollar Tree a few doors down.

The attitude of the person (short Asian woman) who waited on me today. Never in my 76 years on…read morethis earth have I encountered this type of treatment at a post office. I went in with a box containing a pair of boots I ordered from a vendor through Amazon. I had printed out the label I received from the vendor and the paper from Amazon reflecting the return approval statement and bar code. I asked the person behind the counter what I needed to do. She admonished me for not being prepared as if I were a child. I Told her that I wasn't sure what I needed to do, and if she told me what I needed to do, I would do it. All the while, she was preparing the box to be mailed. She went on to say that she didn't believe I didn't know what to do because everyone knows how to mail packages. I assured her I would not lie to her. By this time, she finished preparing the package and handed me a receipt. I told her I was sorry that she was so angry. She said too much. She could have told me what to do and had me step to the side so I would not hold up the line. The worse thing was how she spoke to me. She was rude, condescending and seemed intent on trying to humiliate and embarrass me. Instead, she just made a fool of herself. Worse, her behavior made public servants look bad. Her statement opining on what everyone knew was surprising. How would she know what everyone knows. Her conduct as a public servant was uncalled for and most inappropriate. I know it is a tough time for federal government workers, but it is not the public's fault. I noticed several similar comments on yelp about the rude behavior of employees at this post office. Perhaps the employees need sensitivity or anger management training.

This post office is doing great. They were helpful when I needed to replace a mail key (though they…read moreare not in charge of mail keys for all locations). There will probably be a line when you go in.