I shop online alot these days so I almost always need to return something. I've been to this…read morelocation a few times and I've never had any issues. I'm usually in and out. The employees are always courteous and professional. The place seems a bit outdated and they could use an upgrade but it's here and it's convenient! Thank you!

It's me again. Not only that my certified letters are still not here and this is the 8th day I've…read morebeen trying to get them, I didn't even get my regular mail that was coming to me yesterday. I am so tired of sending complaints and worrying about what the contents of the letters contain. I would like to think that this is being looked into by someone with some authority. I don't know if my mail has been destroyed and there should be someone out there trying to resolve this issue.

Great customer service here! I know post offices don't have the best reputation for providing…read morecustomer support but not here. I was here recently for the first time to do a return. The employee I interacted with was helpful and courteous. She was the only one here! Kudos to her! My only "issue" here was coming out of the parking lot. Be careful. It's a very busy area!

The mail vans from this location are supposed to exit onto the main road from this location, but…read morethey constantly use the small neighborhood road at the rear in the early mornings when people are trying to sleep.

"A year has passed since I wrote my note," the narrator reveals before laying bare that he "hope[s]…read morethat someone gets my message in a bottle" in the Police's 1979 number one, UK chart-topping, hit song of the same name. But what if, instead of those pleas echoing from the vocal chords of an island castaway, they were delivered matter-of-factly from one of the many soon-to-be-satisfied patrons of the U.S. Post Office located at 10901 Rhode Island Ave. in Beltsville, Maryland? First, we would lose all manner of suspense in the lyrics credited to Sting; and, second, the narrator's devastating visual discovery of "a hundred billion bottles washed up on the shore," signifying that he's "not alone in being alone," would never have happened, because the bottle, carefully sent via USPS, would have reached its intended destination within the relayed projected time.

Customer service was great at this location. I went here yesterday for the first time to inquire…read moreabout passport services. I spoke with a staff member who was Asian, I'm sorry I didn't get his name but he was so helpful in answering my questions and explaining the process. I was impressed and appreciative. I went back today with my documents and a young lady named Shawnte assisted me. OMG, she was so pleasant and helpful, she patiently took care of my documents and gave clear instructions, at the same time assisted other customers just as efficiently and friendly as she did me. It is refreshing to receive this type of service AGAIN! I have gone to several USPS locations in Rockville, Bethesda, Kensington, College Park and now Beltsville. I have to say the service and tone of this Beltsville location is superior than the others. I say it's refreshing because in today's world the type of service we receive is horrible. It's absolutely horrible to call any business for assistance and receive appropriate service. We're lucky to get a person on the phone and one who can actually resolve the issue. Thank You Beltsville USPS!! You're doing something right !!

The one place I really hate to go is the post office. If I have my mail delivered to my apartment I…read morereally do not want to go to the post office unless it is a dire emergency. That's how I ended up here. My work decided that they were going to send me my first paycheck via snail mail instead of direct depositing it. Odd. I go to my mailbox and there is no paycheck, instead there was a slip left stating that they "attempted" to deliver it to me. OK, how did you go about this? See, I work from home a few days a week, especially on Fridays when, say, a paycheck would arrive. My work area is not far from my door and not a single knock occurred the whole eight hours I was working from home. Who did you attempt to deliver this to? Were you in the right building, right floor, right door? I get my slip and now have to figure out where the post office even is. Pull in here and it's one of those older non-descript buildings that look more like an old storage building than a post office. Parking is wonky. Inside is very dimly lit, almost feels like you are in an abandoned building. Despite all this, the employees were actually helpful and pleasant for me. Walked up to the counter, handed over my signed slip and finally had my paycheck in hand. Walking out of here I feel as if you were being welcomed back out into the land of the living.

Look, I hate giving a bad review to the post office but this location is my very last resort. I go…read moreout of my way to avoid here. First, there are only maybe 5 parking spots and if it's full, there isn't really street parking right in front so you have to drive around. But usually I just give up and leave if that happens. If you are lucky to grab a spot, you walk in and it's dark like a cave. There's no self service kiosks so you have to wait in line. The layout is awkward and narrow so sometimes you have to squeeze in front of the people waiting in line in order to get the forms or materials you need, while fellow customers give you dirty looks because they think you're cutting. Other times there's been no line but then no one at the window which is also weird. Then the workers just bark at you as if you're bothering them.

The attitude of the person (short Asian woman) who waited on me today. Never in my 76 years on…read morethis earth have I encountered this type of treatment at a post office. I went in with a box containing a pair of boots I ordered from a vendor through Amazon. I had printed out the label I received from the vendor and the paper from Amazon reflecting the return approval statement and bar code. I asked the person behind the counter what I needed to do. She admonished me for not being prepared as if I were a child. I Told her that I wasn't sure what I needed to do, and if she told me what I needed to do, I would do it. All the while, she was preparing the box to be mailed. She went on to say that she didn't believe I didn't know what to do because everyone knows how to mail packages. I assured her I would not lie to her. By this time, she finished preparing the package and handed me a receipt. I told her I was sorry that she was so angry. She said too much. She could have told me what to do and had me step to the side so I would not hold up the line. The worse thing was how she spoke to me. She was rude, condescending and seemed intent on trying to humiliate and embarrass me. Instead, she just made a fool of herself. Worse, her behavior made public servants look bad. Her statement opining on what everyone knew was surprising. How would she know what everyone knows. Her conduct as a public servant was uncalled for and most inappropriate. I know it is a tough time for federal government workers, but it is not the public's fault. I noticed several similar comments on yelp about the rude behavior of employees at this post office. Perhaps the employees need sensitivity or anger management training.

This post office is doing great. They were helpful when I needed to replace a mail key (though they…read moreare not in charge of mail keys for all locations). There will probably be a line when you go in.

Just leaving the post office and had a horrible experience I don't understand if people do not like…read moretheir jobs they need to just quit if I'm coming to a post office asking for information about my mail and that is bothering the worker that she needs to quit

This post office needs to close. They provide poor service and the people working there (except for…read moreVincent) are rude. I have forwarding orders and yet I see mail being dropped on top of my mailbox from thousands of miles away!

I went on a Wednesday around noon. I had zero wait. One patron had just left, and one came in…read moreafter me. There is just one cashier. I only needed to mail a small package and I had no idea what first class postage would cost. The counter person was personable and asked perfunctory questions. I was in and out. Maybe because of COVID and a pending snowstorm, people had other places to be. I like the old brick building. There is ample ( more than necessary) unlike the new Silver Spring post office near me, which has no parking lot.

I usually don't review places like post offices, but this is an exception. I come here all the…read moretime, and I fail to write a review on the customer service. But today, I won't leave the parking lot until I do. I've been coming to this location for a couple years now and NINO is the best postal worker I've ever encountered. I made it a point to look at his name tag today so I could address him properly from now on. I'm sorry that it took this long. Nino is super pleasant, great attitude, and willing to assist to get your items shipped the best and most efficient way possible!! I appreciate that as other post offices I've visited don't give you options unless you ask. Thank you Nino for your excellent customer service. I need you to stay here forever!

Would give zero stars if possible. An older woman with straight brown hair and glasses wasted my…read moretime by instructing me to leave and return with my package after assuring me she would print my shipping label. When I returned 25 minutes later exactly as instructed, she abruptly claimed she was unable to ship the package and responded with an unnecessarily rude, dismissive attitude instead of taking accountability for the misinformation she gave me. The lack of communication and unnecessary attitude completely changed what had otherwise been a positive experience. Customer service should not make people feel like an inconvenience for following the exact instructions they were given.

I feel bad about blasting a post office, as they're struggling to stay afloat. But man, this place…read morehas rude staff and terrible hours. I've had less than friendly encounters there before, but today took the cake. I walked into a dark room 15 minutes after they opened. I stood there for a few minutes while a woman was on her phone talking to her friend, dropping f-words like commas. An alarm went off, she walked by me, completely ignored me, shut it off, and slammed a door. Finally she took a break to tell me they were closed. I asked "Didn't you open at 11?" She snapped, "Yeah, well, I got here late." They're only open 5 hours a day. If you can't put on a fake customer service smile for 5 hours in a mostly empty location, maybe you're not ready for a job in customer service.

Avoid at all cost. This office opens at 9:00AM, it's 9:07 AM and they still have not opened for…read moreservice. This is the norm for this location. They are also very slow. I gave 1 star because nothing is lower.

the lamond riggs post office is a horrible post office, our mail,packages come out of this…read morehorrible post office. we get our packages stolen many times, misdelivered, delivered really late . most of all the deliver people claim the mail route is so large no one will bid on it. delivery runners & fill in delivery carriers claim they can't get in our building to deliver our packages. delivery men look behave like criminals. our mail & packages get stolen. you can't reach anyone at that post office to inquire abt our mail or packages. theres many problems with the service at this post office