I was trying to track down a mis-shipped package that was sent to this office instead of my local office (my local office confirmed that it was sent to this one in error). So I called this office to see if they had the package and to hopefully come pick it up rather than wait for it to get re-routed. The supervisor I was speaking to was extremely rude and unwilling to even check if the package was there, despite my explanation as to why I thought it was there. Unprofessional and unhelpful. read more

Horrible customer service, don't deal with it even if you're simply trying to drop an already paid for package, they're a waist of time.

I've been to this post office twice and service has been awful. This second time around I politely asked if I could have a piece of tape to seal my mailer and was told they didn't have tape but I could buy it or "go home and tape." I ended up buying a mailer they sold to me only for the attendant to pull out a role of tape to attach my return slip to the mailer (they had tape the entire time). read more

Had to ship some large boxes. Had an appointment in the area. Googled this post office. It's a little hidden in the neighborhood, but once I found it, it was big. It wasn't crowded on a Tuesday afternoon. Plenty of parking, like 40+ spaces. Walked inside, and there were three people on separate registers helping the 3 customers there. Sad to say, I've never seen this before in recent memory. Fortunately timing was great. The person that helped me at the counter was pleasant and courteous. Air condition worked and it was well stocked with boxes/supplies and clean. This was a five star experience. Good job USPS! Hope it continues to have great service. read more

United States Post Office - Hidden gem ;) - Post Offices Near Me - Plano, Texas

I find myself frequenting this postal location more than most. Usually it's stocked with supplies. Usually there are multiple people staffing the service desks. Usually it's not a 30 min wait. Usually I don't leave more aggravated than when I arrived - and that alone is a win for the USPS these days. read more

If you're able to spend 45 mins to an hour in line then this is what you can expect at this location. Tip : use the standing kiosk that allows you to mail and ship letters and packages. Easy to use, best option especially if you're in a rush. The staff at this location has been there for as long as I've been stopping by, 17+ years, they know the regulars which is great (personable) however they start to chat as if they were sitting down having a cup of coffee which in turn leads to a longer than normal wait time. Also on a busy road to getting in and out of the parking lot is troublesome. read more

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Well, people complain about this post office. Let Me tell you that the person that took care of me today was nothing but kind and very pleasant. I was there not even 10 minutes, be kind and be nice to people it does pay. Thank you again usps lady you were AWESOME!!!! read more

Update time...long overdue it seems. Needed to send a package off. Easy drop in (around 2 pm on a Tuesday) and quickly through the line. Larry was very helpful when he noticed I grabbed the wrong envelope and let me correct that, then quickly get back with him after I did that (no line wait). And a couple seconds later, I was heading out. This is not unusual for the service I've received over the years here. All Covid-19 protocols are being enforced. read more

The fees for the PO box have gone up another 6 dollars from Sept 219 payment. The service continues to decline, packages are misdirected, or damages. The other issue is you may get a slip in the box telling you there is a package, so when you go to pick up no one can find it. Then the statement is you must have already picked it up ! I have had to track more packages with the online service to see where it was sent. I am so confused what they issue is ? Nothing in delivering mail has changed, I keep the PO box as I thought it was more secure. So where is all the money going, no significant money has been spent on this location. Please review the process read more

United States Post Office - Post Offices Near Me - Plano, Texas

Local post office, friendly staff behind the counter, my mailman is a super nice guy. No problems sending or receiving packages from this location. It's your regular neighborhood post office. I don't understand the negative reviews. My only guess is that people lack patience and believe that their own priorities come before everyone else. It's a post office, and a nice one at that. read more

HORRIBLE CUSTOMER SERVICE AT THE FRONT COUNTER!! The lady that did my transaction (Jessica) was very nice I have no issue with her. However, the large black guy working 2 stations down was extremely rude to me. I had about 30 prepaid packages that I needed scanned because I wanted a receipt. I am a very busy online retailer and I like to know that my packages have been accepted by USPS. The black guy yelled at me from his station and told me next time I need to go to the self service kiosk to drop my packages off and that I was holding up the line. I don't see why it is an issue for me to have my packages scanned at the front counter. He continued to argue with me about holding up the line in front of a customer that he was helping along with a few others that were standing in line. I have never experienced such horrible customer service at any other post office. This guy should not be out front assisting customers because he is very VERY rude. Please address the with the employee or forward this to the local branch manager of that post office. This is not my first time having an encounter with this rude employee. He is rude every time I go to that location. I find it funny that the guy standing in line behind me walked up to the front counter to get serviced the same exact time I did, and he only had 3 packages to drop off (the black guy was helping him), but my cashier finished all 30 packages before he did. He must really hate his job!! read more

Staff is not that friendly! Wait in a long line to just be told to go to door for packages. When go to door they never answer even after ringing door bell forever. Come back the next time to get a package ring door bell no one answers and when I ask the person at front they said I had to wait in line this time. read more

Five stars to this USPS.Having experienced behavior of most USPS staff over the past decade my expectations from USPS were pale. Pleasantly surprised by the staff and cleanliness of this place.It has a huge P O Box safe. Place is clean, regular upgrades and staff are very friendly. Honest and try to recommend the best economic services to patrons instead of $ grab. Love the place,staff and over all xperience. All my postal needs and referrals go to you.Thanks USPS. read more

Have a HUGE problem with the carrier not actually delivering packages and/or certified letters. Doesn't even leave an orange note - just leaves it at the post office for us to wonder where it is for a month! Call in multiple times for help and wait on hold 20+ minutes.. read more

Customer service at this location is a joke. Absolutely the worst. The manager or person in charge of this post office should be ultimately held accountable for the customer service. There are never enough clerks working. And when dealing with a clerk their attitudes are rotten. They seem to be bothered by a task. They seem to always ask another clerk questions or step in the back to get an answer. Does this management team train their employees? Or do they just put them in a position and say, "here go work and good luck"? The self serve kiosk does not work at this location half the time. Case in point, I bought stamps yesterday and it shorted me a page. So a 25 minute wait in line to have a clerk act like a complete douche to me, just so I could get my stamps. Also where is the supervisor or manager? Why not help your clerks out when I line is to the door and your clerks clearly are struggling. Yesterday was my last for this location. Shut this place down and clean house. read more

I have a PO Box here and constantly have mail lost or delivered weeks after it was mailed (locally). The only reason I still have a box here is bc it is on all of my business information; paper invoices, contracts etc. so as we transition away from this garbage company we are stuck here for a little longer.. The reason I am writing this review though is that I recently had an important package mailed to my PO box via UPS (a better run company). The package was signed for by a rep confirmed to be working at this location, dated and time stamped and then the package mysteriously disappeared. I have a confirmation tracking from UPS with all of this information and when trying to file a complaint with USPS they said they will do nothing because it does not have a USPS tracking # assigned. In short, since it was mailed to their location by a competitor there is no recourse for the package disappearing even though it was confirmed in the post offices' possession. It was lost or stolen by USPS 2901 W Parker Road staff and they refuse to do anything about it even when pleading my case to USPS consumer affairs. I recommend avoiding all business with this "company" and especially this location. read more

Don't use this store. Many of the employees have horrible attitudes and degrade you when you don't know packing procedures

I'm here at 3:30pm, there is one person behind the counter & there is 5 people ahead of me. This location is NEVER properly staffed to handle the number of customers they have at any given time. read more

I am really unhappy with the service and customer care. I moved and did a change of address, went in and paid 15 for a new mail box key to be made. They told me up to 15 days. I've been up there 3 times. No explanation of why my keys have not been made. It's been 3 weeks. I have not been able to receive my mail. This is very poor treatment. And still no answer or key. The lady said she check into it yesterday and call me back, she never did. Very unhappy resident read more

Great staff here. I was confused on the process on using the terminal to ship, but the team here Stepped out of there way to assist me.

They lost my package that has been hold by them for more then a month and by some reason wasn't delivered or returned back to the sender . Customer service is really bad and rude . Manager told me do not to bother them with my calls lol . Sent hundreds packages but never had this situation with so bad experience read more

Like someone mentioned, this place is less busier than the one on coit, they have everything you need also.

Great post office! Excellent customer service, quick and friendly! I had an awful experience at the USPS on Coit- the rudest guy ever- named George was condescending, rude and gave me the worst customer service I have experienced since living in Texas. So this USPS was a great surprise. I will make sure to go to this location any time I need anything! read more

Def one of the best I've been too! Especially one to shop care packages to my husband who has deployed twice now, it has been a struggle to find good, quick, acknowledging post offices.( I've been to some that have made me cry by bring so mean about a way I am filling out my shipping forms, when I do them the same way every single time) JD helped me today and just that one visit will make me drive the 30 minutes it took to get here. Walk in overwhelmed, hoping the packages ship ok and he allows you to walk out with a smile! TAKE THE TIME TO GO TO THIS POST OFFICE AND HAVE JD HELP YOU:) read more

Be Aware!! Be Very Aware!!! I had a PO Box there for 16 years. With no statement in my PO Box or email notification (as in all the past years), no notification of any kind, they shut my mailbox down and started sending my mail back to the senders. I had picked up my mail one week prior, and came back the next week, to find it closed. Credit card statements, bank statements, legal matters, payments from clients, and everything else, sent away. They deleted anything online as well. I have the past emails and can find the past statements (to show a history). I want to warn everyone. If anyone knows other places too post this please email me @ lsbcpa00@hotmail.com. read more

Horrible service.. the lost my package... never called back after they took my number... Whenever I tried to call the kept me on hold for at least 30mins.. I guess they hold all the power and you are at their mercy.. either you get your package or you dont... read more

This location doesn't seem to get as busy as the one down the street on Coit/Parker. The staff here is funny and always joking.

Tremendous customer service! One postal worker carried my boxes in and a sweet lady waited patiently, helping me get my packages shipped out to my Sailors. Thank you so much for your kindness in the rush of the holiday season, even when busy, they took the time to go an extra mile to help! read more

Waited on phone call for hour in 25 minutes and no one picked up smhh... wish they would at least put a little effort to work hard!!! Would give less than one star if I could. read more

Best customer service at a USPS ever. Shout out to Willie for going the extra mile to help a customer.

Worst customer service ever! Had to stand in two separate lines - one to buy stamps and another to get mail. What should have taken 5 minutes took 30. Rudest staff ever. I prefer the DMV read more

I was home all day waiting for a package, when I left for 16 minutes to pick up my son from school and came back. There was no notice on my door, but at 540, I get an alert that the package was undeliverable. I check online and they say they attempted to deliver at 340... but I don't get alerted until 2 hours later. That's a joke. I called and sat on the phone for 49:22. I was told that my package would be available to pick up as early as 5 am. I show up a few minutes before before 700, because I need this package for a trip this morning. I was at the door ringing the bell for 50 minutes, heard a million people back there, but nothing. Sign clearly says pick up available for ca2l in at 7... which I did the day before. Now I'm heading out of town LATE because of this yeah service. This is why I rather spend more for UPS and FEDEX. I hope the people of Houston won't miss these supplies #houstonstrong read more

Is it me or does the USPS people need a personality? Every time you go in there they look miserable. Must be management causing this problem. read more

I have to vent. Our Post Office spends Millions on TV advertising then only one trip to the local Post Office makes you want to scream! And they really don't care. They're Gubment Employees and they know they can't be fired. The lady in front of me was waiting for an honest 20 minutes at the package pickup window and after I re-rang the door bell after I have waited for 10 minutes. The clerk who first greeted her came to the window and it became obvious that the clerk had totally forgot abt her after she took the delivery slip. The clerk demanded that the lady give her the delivery slip that was already given to the clerk 20 minutes earlier. The guy who is suppose to be in charge was very complacent abt the ordeal. They're Gubment employees and their union protects them. They might be placed on "administrative leave" (fancy words for paid vacation) then they will get reassigned to a different office after the heat blows over. They wonder why the Post Office is having financial issues. Good Grief. This is why my company only ships via UPS. I have a Post Office Box at the Parker Road location for over 5 years. Although they have improved over the years it's that Gubment Employee's Union mentality that needs to be fixed. If the P.O. was really a private corporation without taxpayer underwriting, they would fold like a house of cards. read more

I went on vacation and stopped the mail. It was suppose to be started back on April 22. I received the stopped mail notice and regular mail that day but I did not receive the mail that was stopped until May 9, 2015. When I received it, it had four other peoples mail included in my mail. I also received a Forward Residential Notification for a lady who had stopped her mail on 3/11 and wasn't returning home until 9/21/15. I am not real happy with my service. read more

Postal Carrier signed for my certified letter that had a check in it for my job, and i never received it