Horrible. Lost all my birthday mail and my whole family lives out of state so it's not like they…read morecould see me or give me a gift in person. They always mark my packages as delivered and they don't show up for days later. Post man just skipped my house for like the full month of March and I didn't get my health insurance card so I couldn't see a doctor when I got sick. And try and call them, you won't get them on the phone. I hate yall for real.

This post office is one of the worst "ever"! They misdeliver mail. You go there with questions…read moreabout not receiving your mail they go to the back leaving you standing up front forever! Then come back saying they can't find it or your mail that should be on hold is not there! It's always a problem with your mail at this location for some reason. The route carrier s at this location need to be well trained and they are not! Thank God I have "informed delivery" I can see online what I'm to receive even if they say they don't deliver it. They also will steal too! Just a not so good postal site.

I am always happy with this place. Even when there's a long line it moves fast. The employees at…read morethe counter are almost all knowledgeable and friendly. I know some people like to criticize the post office but I have no complaints.

Listen, this is one of the best post office locations I've ever been to in my life. I went around…read moreChristmas to mail some gifts and even with a line, they were pleasant and helpful. I didn't detect one bad attitude, which is not often the case at other post offices. I wish this location was more convenient because I definitely prefer the service I received here over what I've encountered elsewhere.

When I have great service, I have to give a good review. I was in need of stamps today. I first…read morewasn't sure the post office was open on Saturday but I stopped anyway. What I got made my purchase worth the stop. Not only were they open and ready to answer my questions. We had a good laugh. I asked about a roll of stamps and she gave me the price. Needless to say, I settled for a sheet. Not a baller or shot caller like that. We laughed as I left. Convenient and always nice people working here

I came here to mail off my passport renewal application. It wasn't crowded but there was a steady…read morenumber customers coming and going. Some of the customers were regulars , so I really like how the postal attendants interacted with those customers. Customer service in general was stellar across the board!! LaSondra was a joy to be around . She helped me with purchasing a money order and filling it out correctly to mail along with my passport renewal packet. I don't believe I've ever purchased a money order in my life . It went well with such great help! She also helped me select the appropriate trackable mailing option. The trackable option is ideal when mailing off such sensitive material. The post office didn't seem like the place to take photos since it's a government agency. Honestly , I was afraid too! No pictures but this was a very clean , organized facility with all mailing services available. This was a great experience!

I came in to mail two quick items (one of which had a prepaid label). The female that helped me did…read morenot smile once, in fact she was annoyed and sounded annoyed with every word she said. She was sitting down, earbuds in and having a conversation with someone on the phone about a refund or dispute. Terrible service. Even if it was 4:45 on a Friday.

Positive Review - South Highland Post Office (Birmingham, AL)…read more I had a truly great experience at this post office. The two ladies working were so friendly and welcoming--they made me feel right at home. It felt like they genuinely enjoyed helping people and treated every customer with care and kindness. That kind of service is rare these days, and it really made my day. Fast, professional, and very kind. Thank you for going above and beyond! God bless! Mark N Tim Elders, Monday, 07/07/25

This was a MUCH better experience today than I've experienced at this location in the past. Today I…read morehad Jan Kennedy helping me. I don't know if she's the same hateful lady that I encountered earlier this year or not, although. I suspect not. But even if she is, she was much more pleasant today. I had to send an official document to the city of Birmingham and wanted a signature card with it. She helped me to find the correct documents to do so. So happy to have had a better experience today!

I'm back to this post office today and it was a wonderful experience. Kennedy is always so sweet…read morebut the only time I've ever seen a stress is when she doesn't have help and when she has to take a break to take her meds or go to the bathroom. Instead of bashing this lady, try understanding. I love her!

This location is one of 2 or 3 that I generally frequent, since the location is good for me. I like…read morethat this office generally tends to be less crowded. The lady that is almost always there is always so pleasant and friendly...always smiling and making sure that you are well taken care of.

This post office is helpful each time I come in. The staff is quick, friendly, efficient. Almost…read morealways a line, but it moves quickly in my experience. Plenty of parking, easy to get in and out, all the supplies I ever need is available for me on site.

lady at the desk made me feel so incompetent. i have never picked up a package before. i just…read morewalked out. never in my life have i been treated that way. i guess ill just try another day with my package. friday 06/12 9:12

Recently dropped some mail off here on a Saturday afternoon. I used the inside mail drop so I was…read moreable to see the need for updates. For this to be the main post office , I can't believe there haven't been much if any cosmetic enhancements. Despite this being the case, it was clean on the inside as well as the outside. No staff was visibly in sight so I didn't have to deal with any post office attitudes! Ha!

My package has been on Bham since the 21st of Dec this is the 2nd of Jan still haven't received…read more Trying to talk to a real person is impossible!!! Will never buy anything that has to ship USPS again!!