I came in to mail two quick items (one of which had a prepaid label). The female that helped me did…read morenot smile once, in fact she was annoyed and sounded annoyed with every word she said. She was sitting down, earbuds in and having a conversation with someone on the phone about a refund or dispute. Terrible service. Even if it was 4:45 on a Friday.

Positive Review - South Highland Post Office (Birmingham, AL)…read more I had a truly great experience at this post office. The two ladies working were so friendly and welcoming--they made me feel right at home. It felt like they genuinely enjoyed helping people and treated every customer with care and kindness. That kind of service is rare these days, and it really made my day. Fast, professional, and very kind. Thank you for going above and beyond! God bless! Mark N Tim Elders, Monday, 07/07/25

This was a MUCH better experience today than I've experienced at this location in the past. Today I…read morehad Jan Kennedy helping me. I don't know if she's the same hateful lady that I encountered earlier this year or not, although. I suspect not. But even if she is, she was much more pleasant today. I had to send an official document to the city of Birmingham and wanted a signature card with it. She helped me to find the correct documents to do so. So happy to have had a better experience today!

I'm back to this post office today and it was a wonderful experience. Kennedy is always so sweet…read morebut the only time I've ever seen a stress is when she doesn't have help and when she has to take a break to take her meds or go to the bathroom. Instead of bashing this lady, try understanding. I love her!

I had to come pick up a package from this location as I had received a slip in my mailbox at the…read moreapartments. The door to go in is on the far right. Apparently they keep the metal barrier down during business hours. You go in and press the doorbell. A gentleman without a badge assisted me. He retrieved my package and asked to see my ID for having me sign for the package. He was pleasant enough, I suppose. It's just a weird feeling interaction in that little room/office.

This place was weird. Weird…read more I had a certified letter sent to me, and I wasn't home when they stopped by. This was the address listed, not my normal post office. I put the address in my GPS and ventured out. I was soon arriving to a very industrial part of town. There was a very large parking lot with very few cars. There was a small door that said USPS. I walked in and there were two other customers standing in a room that was at most 10x10 feet. There was a window that had bars across it. There was a button to press to ring for employees. The other customers told me they had been ringing the bell for 10 mins with no response. 10 minutes later (and lots of ringing and cursing by the other customer(, a single finally emerged from the back. He took care of her needs, then the woman in front of me, and finally got my letter to me. He didn't verify that I was who I said I was, which seemed off, but I didn't question and got out of there!

Horrible. Lost all my birthday mail and my whole family lives out of state so it's not like they…read morecould see me or give me a gift in person. They always mark my packages as delivered and they don't show up for days later. Post man just skipped my house for like the full month of March and I didn't get my health insurance card so I couldn't see a doctor when I got sick. And try and call them, you won't get them on the phone. I hate yall for real.

This post office is one of the worst "ever"! They misdeliver mail. You go there with questions…read moreabout not receiving your mail they go to the back leaving you standing up front forever! Then come back saying they can't find it or your mail that should be on hold is not there! It's always a problem with your mail at this location for some reason. The route carrier s at this location need to be well trained and they are not! Thank God I have "informed delivery" I can see online what I'm to receive even if they say they don't deliver it. They also will steal too! Just a not so good postal site.

The usual ladies that are normally here were not in sight. There was another young lady that was…read morenot in postal uniform, just street clothes and a ball cap. I believe she had an ear bud in her hear and was having a conversation with someone as she was helping the lady before me. She spoke and the customer asked her to repeat herself and she indicated it wasn't directed at her. When I asked if I should give her my stack of Christmas cards or drop them in the drop slot, she said it didn't matter. But then when I handed them to her, she acted annoyed. Maybe she's just having a difficult day. I try to always give grace.

Came in today to try to send a box out, the box I had was a little big and asked if they had…read moreanything that I could use to pack my box. The lady at the front said no (which is fine, I don't mind) but then she saw my box open and proceeds to say "We don't even have tape". !?!?!? How come the whole point of this place is to send stuff out and they don't have tape?

Not sure of the name of lady who helped me out this morning, but she made my entire experience so…read morepleasant and explained everything I asked her. I was so happy with my experience. It took me less than 5 minutes to do what needed to get done, and she was so thorough with making sure to answer any questions. She was super sweet and very personable. I was just super pleased with the efficiency of this employee and the friendly service. She got her job done, and I got mine done. She really made me feel welcome today.

Please close this horrible location and put it out if it's misery! Employees slap signs up for…read moreunscheduled breaks and lunches with NO RETURN TIME noted. How does one run a business like this?!?! Leak in lobby saturated ceiling tiles and peeling wall paper covering covered in black mold. Time to get local news story on this place.

When I have great service, I have to give a good review. I was in need of stamps today. I first…read morewasn't sure the post office was open on Saturday but I stopped anyway. What I got made my purchase worth the stop. Not only were they open and ready to answer my questions. We had a good laugh. I asked about a roll of stamps and she gave me the price. Needless to say, I settled for a sheet. Not a baller or shot caller like that. We laughed as I left. Convenient and always nice people working here

I came here to mail off my passport renewal application. It wasn't crowded but there was a steady…read morenumber customers coming and going. Some of the customers were regulars , so I really like how the postal attendants interacted with those customers. Customer service in general was stellar across the board!! LaSondra was a joy to be around . She helped me with purchasing a money order and filling it out correctly to mail along with my passport renewal packet. I don't believe I've ever purchased a money order in my life . It went well with such great help! She also helped me select the appropriate trackable mailing option. The trackable option is ideal when mailing off such sensitive material. The post office didn't seem like the place to take photos since it's a government agency. Honestly , I was afraid too! No pictures but this was a very clean , organized facility with all mailing services available. This was a great experience!

Self service kiosk is always out of order. Line is always backed up because of this. I'm tired of…read moreit never being up and working.

There is a young African American woman with really long hair that works in the area where you buy…read morestamps and take packages. She is fantastic and a delight. She is so very helpful. The rest of the staff and the mail carriers are horrible. A couple of their mail carriers are currently in trouble for stealing gift cards during holidays from the mail they were carrying. My mail carrier is so lazy she will balance your package on top of your mailbox in pouring down rain so she does not have to put it on your porch. She does it during dry weather too. My entire neighborhood has gotten to know each other well because we have to exchange mail often after she constantly delivers it to the wrong place in our subdivision. My sister is a mail carrier in another town and she says it is in their job description that they have to bring packages to your door if it does not fit in the mailbox. Don't bother reporting it to management at Meadowbrook post office because they do nothing. Management in that post office needs to be changed...all of