Great service, polite clerks. Appreciate postal workers!! They are very helpful and I would go back…read moreto the post office anytime.

This is the best post office around this area. I literally avoid the Indian orchard branch even…read morethough it's closest to me because they have the rudest woman in there ! This place has the most polite and helpful employees. I've NEVER had a bad experience here. If you need help with anything, they're willing to assist you. Highly recommend this post office !

I called the post office this morning, as I was struggling to find information for a phone number…read morefor a small post office in New Hampshire. Erik was beyond helpful, not only in finding the phone number for me but also assisting with seeing if the address I had was correct. (It wasn't.) He was also very patient with me, as I was more than a bit rushed. I definitely recommend using this post office for their services. I actually go here instead of the post office in my town, but don't tell anyone. Ha ha!

I wouldn't recommend no one to waste their time coming to this post office. Only one person…read moreworking. Always got an attitude!!!

This small neighborhood post office is just that- nothing fancy but effective…read more The Pros: Probably the best mail handler I've ever encountered. She's hilarious and quick behind the counter. She's always very helpful and extremely knowledgable. The physical location is convenient. It's right on State street across from MLK community center. The Cons: Parking here absolutely sucks, especially in the winter. The lot is small and on a dead end street. Though the mail handler is awesome, she's usually the only one there and the wait times can get a bit long. Good post office thought all in all.

Absolute worst experience ever. I have lost all confidence in the postal service. Sent an…read moreovernight envelope at 9:30 in the morning to reach its destination at 12 noon the next day. 12 noon the next day, not there. 12 noon the day after, not there again. I go to the post office to see what's up. Their response: "Why are you here?" Why the f*$% do you think I'm here?! RIDICULOUS. Never using USPS again. Hope they cease to exist soon.

I was supposed to get two books I ordered on Monday according to Holyoke email. I did not receive…read moreon Monday or Tuesday. All my six pieces of mail on TUesday were soaking wet.

Also, 12/30/2023, I was there for mailing an international package. I was charged for $98 something…read morefor a $17 USPS paper-box, and insurance for up to $200 (it's value marked as $150 mail). On the receipt, there's no such thing like: how much was the charge for the insurance. If $98-$17=$81 is the insurance charge for up to $200, that could be too expensive. Even worse, the value is marked as $150, while I would have to pay extra $50 like "air" because this $50 wasn't inside my package. The clerk was a senior lady. She's nice obviously with her smile. However, she seems was not familiar with her work, which could be the reason that this happened to my package. Did I get overcharged for mailing that package??

Very nice staff, pretty good selection of stamps. Funky hours. Not to busy. Would go again for…read moreforever stamps

The Holyoke post office holds my mail against me. My payment was not due until today. And all month…read morelong they would lock my mail box. So I had no choice but to stand in line for an hour or more just so they would unlock it. I ordered a new card from my bank due to theft. And it was not until two months later they put all five cards that I had to continue to ask to be reordered in my box the same exact day....there's no way each card was ordered a week or two apart from one another and all got there the same day... They sent my mail to my new address instead of holding it like they should have. And I have been waiting on a paycheck for an exact month; my employer said the checks already went out. The first check for this employer was the mail that got sent to my apartment instead of held at my P.O. Box and this second check is no where to be found. This place has behaved so sketchy for a place that was suppose to keep my mail safe from being stolen.

Constantly receiving returned mail, "address unknown" and they are always good addresses!read more

I think the local West Springfield post office goes a great job. The employees go out of their way…read moreto be helpful and are super nice. They location can be busy at times and the people working there keep things moving and remain calm and helpful. I know people in our town appreciate their service.

A misinformed sales rep refused to let me priority 3-day ship a gaming laptop because it contained…read morean integrated lithium ion battery which i was told was not allowed on a plane. The sales rep admonished me, stating "i wouldn't want to be responsible for blowing up the plane, now would i?!" I was especially offended at this, being that i am very dark skinned and i have an arabic name. I was subsequently given a 10-day parcel postal rate and tracking number 9534911607708247130689 to ship my gaming laptop along other 70lb+ packages. the sales rep was kind enough to offer me insurance in the likelihood my package was damaged. After the transaction, i went online and discovered any electronics containing an integrated (non-removable) lithium ion battery may ship via priority express or higher however these items are barred from OVERSEAS or INTERNATIONAL flights ( due to past acts of terrorism ) -- ...well, when i read this i was pissed having exposed my laptop to 7-days of unnecessary shipping and possible damage!!! You cant argue with these people at the counter, but for future customers -- thank you, we have yelp :))

Whenever my package gets sent there in error, it is like a black hole. This time ive had a pretty…read morebig box sitting there for two weeks. Out of the 4 packages I was supposed to receive this week, I have received 1. USPS IS A COMPLETE DISASTER!!!!!! HOW AM I PAYING FOR THIS SERVICE??????/

Saw this lady have a back and forth with a customer originally and she screamed at her and refused…read moreto give her service ... nothing happened as she was there the next day of course. No sort of repercussions for her actions. She does this kind of thing all the time- she's outside smoking and is annoyed when people come in... she will be doing things in the back and refuse to service PAYING customers until she's done: Update : Went back to the post office two days ago and of course this lady was being rude and condescending to people. She is loud and ghetto and screams at customers and talks at the top of her voice and doesn't like to help older people either . She's rude to people who don't understand what to do and doesn't like to help... the absolute definition of laziness. She's the absolute rudest post office worker I've ever met and that says a lot since I've been on the earth so long and I cannot believe this branch still has this lady working here. She is absolutely TERRIBLE. People like this can't really be fired because of the union - heard there have been several complaints about this woman.

Awesome lady who works here. Very professional and knowledgeable about USPS procedures and…read morepolicies. Gets things done in a timely manner as well.

I took a Ring.com return to this UPS Store, in the box and packaged as I received it. But this UPS…read moreStore wanted to charge me $2.00 for 5 inches of tape. I'd rather drive it to West Springfield. Why do businesses think it's a good practice to gouge consumers? It's not. This is why so many brick and motar stores are going out of business.

Go in- this afternoon being cut off by an NOC with hair issues,get to the attendant told my package…read moreneeds a pc code,go to provide it on cell,left in vehicle. That wasn't the issue. The lady who sat on the phone while the store filled to capacity at 230pm (because who works apparently) and she remained on the phone with *tech issues* leaving one attendant sneezing her way thru Karen's who seemingly make their living buying and returning.