Dang. The service keeps getting slower and slower. What use to be 3 days take more than 7 days. Sad…read moresad sad

Open until 10pm six days a week, so for having extended hours, they earned the one star required by…read moreYelp rating system. After that, does anyone else in the universe really need to be abused by large, loud elderly white males? There were three elderly white males manning the desk tonight. Two of them may have been awesome. I got the one who had been yelling out to everyone exactly how to behave. It was a calm line, but he needed attention. I had 3 packages with computer printed labels on them: one for USPS and two for UPS. He deliberately and condescendingly informed me, moving the packages about and jabbing each label exclaiming that they were for UPS. "UPS NOT USPS" he continued to inform. I believed him from the get-go and calmly asked if they could take them anyway. (I know from experience that Fedex and UPS take anyone's packages graciously while informing you that they cannot give reciepts for packages with labels that arent theirs. These packages have always shipped correctly for me in the past, getting to their destinations on time.) This US postal worker leaned down on the desk dramatically and said, "I tell ya what. We have a bin back there, where we put mistakes from UPS and maybe they'll go out in a few weeks." Is this the level of service our country's postal service wants to convey? Why did that man want to be so vile? Please privatize the post office so cretins like that man will either shape up or be gone so they can no longer inflict their nasty selves on postal customers. Give UPS and FedEx additional and real competition. I usually use UPS because you're in and out relatively quickly and they happily mail fedex and USPS in a pinch. Tonight, I was once again reminded of why i dont like to go to this post office. Ive only visited it for a handful of emergencies in the 22 years I've lived in this town. Its best avoided.

This is literally the worst post office I have ever visited. The workers have zero customer service…read moreskills and if they were to actually smile or greet you when you walk in the door, I would be completely shocked. They don't even have the courtesy to look up when you approach the counter and are sometimes on their phones and seem bothered by having a customer at all. Mail is lost all the time, packages disappear but the carrier says they were dropped (even when you are sitting at home watching the carrier NEVER drop it off). This post office location needs to be completely revamped and new staff hired.

The people are pleasant, have never had a problem with them. Carriers are great. Only one mail box…read moreoutside the actual office and I can't even drop anything bigger than an envelope?! What happened to the other 2. Can we fix those?

Had an appointment today for a passport and photos and, honestly, I was dreading it. The wait. The…read moreprocess. All of it. I showed up about 25 minutes early and somehow got called back a few minutes before my appointment. And honestly? Aside from this old post office building being a little warm inside, the experience was amazing. You know why? Ernest in the passport office. That guy is amazing. Super friendly, super efficient, and he plays great music back there too. My appointment was scheduled at 11:45. I'm sitting in my car finishing this review at 11:49. Ernest is the GOAT!

At this point, USPS delivering my mail would apparently require a level of precision and…read moreinvestigative skill normally reserved for NASA. The package at issue was scanned "Delivered, Parcel Locker" at 5:07 PM on August 6. It was not in a parcel locker. It was not in my mailbox. It was not accessible to me. My building uses LuxerOne, which sends an electronic notification when a package is actually placed in a locker. USPS successfully delivered another package to me earlier that same day at 12:25 PM, and--miraculously--the LuxerOne system worked exactly as intended and notified me. The 5:07 PM package generated nothing. And this was not an isolated incident. This was the FOURTH package USPS has marked "delivered" that I did not receive. Naturally, I submitted an inquiry. Enter the female supervisor who identified herself as "Le Le." If Le Le is her actual legal or professional name, fine. If it is a nickname, I'm genuinely curious when USPS decided that supervisors handling formal complaints about missing federal mail should introduce themselves like contestants on a VH1 reality show. Customers should be given the actual name of the employee handling an official complaint. But the nickname quickly became the least concerning part of the conversation. Le Le informed me that she had a photograph of my package and triumphantly announced that it wasn't my package at all because it belonged to "C Holmes." Except: Her name is "C Holcomb. And C Holcomb is the SENDER. I am the RECIPIENT. My name is printed prominently on the shipping label above my Denver address. So somehow the person supervising an investigation into missing mail apparently concluded that the person listed in the return-address section was the intended recipient. This is not advanced logistics. This is literally understanding which direction a package is traveling. Apparently we needed to bring in Dora the Explorer: "Can you find the recipient?" When I attempted to explain the difference between a sender and a receiver, Le Le repeatedly interrupted me. She then delivered what may be the most astonishing statement I have ever heard from someone entrusted with the United States mail: "You won't be getting the package anyway because you have a bad attitude." Excuse me? Since when is mail delivery contingent upon whether a postal supervisor approves of the recipient's personality? I must have missed the new USPS policy: Postage paid. Address correct. Delivery subject to Le Le's vibes. She also told me: "You need to come up here so I can show you that it's not your package." I already possess a photograph of the actual box. The tracking number on the box matches the tracking number under investigation. The shipping label has my name on it. The sender's name is in the sender section. I am not sure what live demonstration at the post office was supposed to overcome those inconvenient facts. Perhaps she planned to point at the label very confidently until reality changed. She also announced: "I won't be here tomorrow, so you need to speak with someone else." That was one of the few helpful suggestions she made. Because after being interrupted, spoken to disrespectfully, told I supposedly would not receive my own package because of my "bad attitude," and subjected to an argument over the apparently mysterious concept of a return address, I told her plainly that I would be filing a complaint and I did not want to speak with her again. That should have ended the interaction. Instead, she called me FOUR MORE TIMES. Four. After I explicitly told her to stop contacting me. I ultimately had to tell a USPS supervisor to stop harassing me and stop calling my phone. Imagine filing a complaint because your package disappeared and somehow ending up needing to tell the supervisor investigating the disappearance to stop repeatedly calling you. At this point, I have retained the voicemail, screenshots, tracking information, photographs of the shipping label, LuxerOne records, and my phone records. And unlike this investigation, my documentation actually shows who the sender and recipient are. To be clear, this is bigger than one rude employee. Four packages have now been marked delivered by USPS and have not reached me. The August 6 package was the fourth. That is a pattern. I have therefore filed/escalated this matter with the USPS Office of Inspector General, including the circumstances surrounding the missing packages and the supervisor's conduct. If the OIG does not resolve the matter of these four packages that USPS claims were delivered but that I did not receive, I will be contacting my state representatives and other appropriate elected officials and providing them with the documentation as well. Because after four disappearing packages, questionable delivery scans, a supervisor who apparently cannot distinguish a sender from a recipient, a threat that I would not receive my package because of my "attitude," and four unwanted phone calls after telli

Negative stars if possible. The couriers at this place are criminals who steal customer packages…read moreand lie about it stating that mail was delivered, when it wasn't, and when you investigate it further they tell you that your mailbox was broken into (or some other lie), however, there is no evidence of a break in or tampering of the mailbox NOR did anyone inform the residents that their mail was compromised due to a break-in. This will be the 6th package stolen as a result of this! I have escalated this issue to be investigated. No accommodations are ever made as a result and you have to fight tooth and nail just to get a validation letter. Unfortunately, you cannot change your USPS branch due to zip code jurisdictions, so this is an unfortunate injustice to subject people to theft from actual government employees who are supposed to take an oath against committing federal crimes.

The only reason I gave this location 2 Stars is because it is the smallest location and it is…read morealways busy. The line is normally out the door. Their Team is A+ and very friendly.

My dad had a Po Box for yrs here. He is no longer here, I have his old Po Box…read more Mrs Becky retired such a wonderful Women She would help anyone out answer any questions never make you feel pushed away. David who filled Becky's position is a very Helpful employee also. It's hard to find good employees. I have been here for a few yrs now. I come out of my way to get my mail. Let me say it is well worth it to me. You couldn't ask for better help then Becky or David. Thank you so very much Russ Howell & Debra Fullerton

I give this location 5 stars because there's a girl name yessell and her mom Evelyn .they really…read moreare the best of the bests . I just had my home business recently .and I do a lot mails to be sent out .A LOT ! Hundreds ! So at first the local mail gentleman couldn't pick them all up or they think it is too much . So I tried so many ways . Business getaway ( still go through local office ) and I personally drop off at distribution center, they suggest me to contact local office to request a bigger truck to pick up my mails . Blah blah blah ... ok whatever ... it does come back to the original problem . BUT .... Since their supervisor and postmaster started to " sending me away "( don't give me wrong , they all nice people I get it ,it is too much for them ) yessell and her mom never say a word. And they both help me as much as they can , they even doing extra work to help me out ! I seriously can't thank them enough ! Oh and also those girls who work at that location are awesome ! Marcia , Jenna , and I forgot names ...

They were very rude. I went to another location and they explained better to me and now i…read moreunderstand. This location was just being plain rude.

Perfectly fine. Clean, quiet. Why are there always counters but only one or two that are open? I…read morewill never understand, i guess.

I've never experienced nicer people at a post office than I did today, 9/5, at 2pm. The two…read moregentlemen working were extremely friendly and professional and in the short span of time I was there had to deal with multiple questions and irate customers and handled it so well. I like coming here because it has a self service kiosk for quick label printing and shipping.

don't know why this place has such bad reviews, this place is great! staff was very friendly and…read moregave helpful tips for shipping! very easy, in and out too!

While my usual Lowry USPS was under construction this past winter, I made a detour to this Aurora…read morelocation to drop off a package. It got the job done, and my package did get delivered in a reasonable time. So for that alone, this is an A-OK post office. The building/parking lot is pretty sad though. It could use some love and I hope it gets some TLC like my Lowry location did.

I came by on Saturday at 10:50 am to mail a package, as it's listed open until noon, but they were…read morealready locked up. I know it was snowing, but isn't that something the post office works through? Then today I was expecting a package and was left a notice that the mailbox was full or oversized. Well my box was empty and we have at least 6 open parcel lockers. I also never received said notice to my mail box. Not sure what the issue with this one is lately, but the service has been terrible. Edit: i was able to get my package after a few days and the person at the counter was very helpful

They lost three of my packages and never compensated me for any of them and now they have lost…read moreanother package I would definitely be putting stars in the negative but that's not an option I've never been so dissatisfied with a post office