Dang. The service keeps getting slower and slower. What use to be 3 days take more than 7 days. Sad…read moresad sad

Open until 10pm six days a week, so for having extended hours, they earned the one star required by…read moreYelp rating system. After that, does anyone else in the universe really need to be abused by large, loud elderly white males? There were three elderly white males manning the desk tonight. Two of them may have been awesome. I got the one who had been yelling out to everyone exactly how to behave. It was a calm line, but he needed attention. I had 3 packages with computer printed labels on them: one for USPS and two for UPS. He deliberately and condescendingly informed me, moving the packages about and jabbing each label exclaiming that they were for UPS. "UPS NOT USPS" he continued to inform. I believed him from the get-go and calmly asked if they could take them anyway. (I know from experience that Fedex and UPS take anyone's packages graciously while informing you that they cannot give reciepts for packages with labels that arent theirs. These packages have always shipped correctly for me in the past, getting to their destinations on time.) This US postal worker leaned down on the desk dramatically and said, "I tell ya what. We have a bin back there, where we put mistakes from UPS and maybe they'll go out in a few weeks." Is this the level of service our country's postal service wants to convey? Why did that man want to be so vile? Please privatize the post office so cretins like that man will either shape up or be gone so they can no longer inflict their nasty selves on postal customers. Give UPS and FedEx additional and real competition. I usually use UPS because you're in and out relatively quickly and they happily mail fedex and USPS in a pinch. Tonight, I was once again reminded of why i dont like to go to this post office. Ive only visited it for a handful of emergencies in the 22 years I've lived in this town. Its best avoided.

Decent USPS on the cusp of Park Hill. The building itself is pretty run down and in-need of some…read moreupdates, including an automated machine. That being said, I was in and out within 10 minutes, sending a certified letter to California. Like my other USPS in Lowry, the people who work here are really nice and it's not their fault the facilities are outdated.

This is literally the worst post office I have ever visited. The workers have zero customer service…read moreskills and if they were to actually smile or greet you when you walk in the door, I would be completely shocked. They don't even have the courtesy to look up when you approach the counter and are sometimes on their phones and seem bothered by having a customer at all. Mail is lost all the time, packages disappear but the carrier says they were dropped (even when you are sitting at home watching the carrier NEVER drop it off). This post office location needs to be completely revamped and new staff hired.

The years have passed in the main post office Downtown it has become an eerie place to do…read morebusiness. There are a lot of post office boxes in a huge building with only a handful of employees that seem to be working. Customers are few and there is little activity. It is a nice facility, but very few people come to do business in person at the downtown post office. You get good service from the postal clerks. Postage stamps are no longer cheap. Most people do their personal and business mailings through emails. It appears to be a place where time has passed it by.

Updating based on my most recent experience at this branch: counter staff, a trainer herself (!),…read morewas so stupendously bad it was worthy of a SNL skit. Changed my rating to now be more aligned with other reviews here.

I placed an online Hold Mail Request for my mail while out of town. The Hold began as scheduled…read morehowever I didn't receive my mail upon return as I requested. That afternoon, I called the 1-800 number & spoke with a representative who put in a Service Request. The following day I was hopeful my mail would be delivered but unfortunately it wasn't. On day three I called the 1-800 number again & spoke with another representative. She saw my Service Request & suggested I call my local post office & gave me the phone number. (This was the same number as posted on their website.) I was not able to speak with anyone there since the phone number had been disconnected & was no longer in service! So, I called back the 1-800 number & spoke with yet another representative who gave me the phone number for Consumer Affairs. I called Consumer Affairs. The only option at Consumer Affairs was to leave a voicemail, which I did. On day four I went to my local post office & picked up my mail. The counter employee was friendly, helpful & apologetic. She didn't know why my mail hadn't been delivered & wasn't aware of the phone being out of order either. Overall, a frustrating experience. I now have all my held mail & daily mail delivery has resumed as well. Next time I place a Hold Mail Request I think I'll just go & pick it up at my local post office.

Negative stars if possible. The couriers at this place are criminals who steal customer packages…read moreand lie about it stating that mail was delivered, when it wasn't, and when you investigate it further they tell you that your mailbox was broken into (or some other lie), however, there is no evidence of a break in or tampering of the mailbox NOR did anyone inform the residents that their mail was compromised due to a break-in. This will be the 6th package stolen as a result of this! I have escalated this issue to be investigated. No accommodations are ever made as a result and you have to fight tooth and nail just to get a validation letter. Unfortunately, you cannot change your USPS branch due to zip code jurisdictions, so this is an unfortunate injustice to subject people to theft from actual government employees who are supposed to take an oath against committing federal crimes.

My dad had a Po Box for yrs here. He is no longer here, I have his old Po Box…read more Mrs Becky retired such a wonderful Women She would help anyone out answer any questions never make you feel pushed away. David who filled Becky's position is a very Helpful employee also. It's hard to find good employees. I have been here for a few yrs now. I come out of my way to get my mail. Let me say it is well worth it to me. You couldn't ask for better help then Becky or David. Thank you so very much Russ Howell & Debra Fullerton

I would give zero stars if I could. They can't get hold mail done at this post office? I've…read morerequested three different times and it has never been held? Frustrating!

came in today to return some clothes and the Hispanic lady closest to the door in the corner was…read morehelping me. her whole attitude was terrible. she didn't smile she seemed very miserable. i told her I wanted to return these items and she just looked at me paused and said do you have a QR code or..... (looked at me like I was dumb) I then had to buy a package to put my items in and she asked me if I was gunna bag them which is whatever but the way she talked to me was so rude. honestly the customer service here is terrible. if you hate your job so much please find a job that doesn't require you to interact with customers. that place is drowning with depression.

I've never experienced nicer people at a post office than I did today, 9/5, at 2pm. The two…read moregentlemen working were extremely friendly and professional and in the short span of time I was there had to deal with multiple questions and irate customers and handled it so well. I like coming here because it has a self service kiosk for quick label printing and shipping.

Worst customer service experience! The manager, Kacy, should…read morebe held accountable for the way he speaks to customers. Multiple people left the building without receiving any help. This location clearly needs a better solution -- a new team and a new manager to get things back in order.

don't know why this place has such bad reviews, this place is great! staff was very friendly and…read moregave helpful tips for shipping! very easy, in and out too!

While my usual Lowry USPS was under construction this past winter, I made a detour to this Aurora…read morelocation to drop off a package. It got the job done, and my package did get delivered in a reasonable time. So for that alone, this is an A-OK post office. The building/parking lot is pretty sad though. It could use some love and I hope it gets some TLC like my Lowry location did.

They lost three of my packages and never compensated me for any of them and now they have lost…read moreanother package I would definitely be putting stars in the negative but that's not an option I've never been so dissatisfied with a post office

I came by on Saturday at 10:50 am to mail a package, as it's listed open until noon, but they were…read morealready locked up. I know it was snowing, but isn't that something the post office works through? Then today I was expecting a package and was left a notice that the mailbox was full or oversized. Well my box was empty and we have at least 6 open parcel lockers. I also never received said notice to my mail box. Not sure what the issue with this one is lately, but the service has been terrible. Edit: i was able to get my package after a few days and the person at the counter was very helpful