The workers here are not friendly at all!it always seem like there short staffed with a long line…read more Super small parking lot. I prefer another location and try to avoid this location in Seffner if possible!

If I could I would give a 0 for service. I recently had an interaction with a local postmaster that…read morefell far short of the professionalism and courtesy one would expect from the United States Postal Service. The approach was combative and dismissive, with no effort to provide assistance or demonstrate empathy. Unfortunately, the situation was handled in a manner that only added to the frustration. The issue stemmed from a minor detail--the sender listed "United States" alongside my address--yet the response lacked flexibility or understanding. This experience was particularly disheartening given that it occurred during the holiday season, a time when customer service and professionalism should be paramount. Such handling does not reflect the standards of service that customers rely on, especially at a time when maintaining strong relationships and trust is essential for future success.

So much parking-the drive-thru drop box-passport service-the extra mailing supplies and greeting…read moreand gift cards, the self-serve kiosk for mailing small packages and buying stamps. And all of that's before you even get to the counter. Yes, the line gets long from time to time, but they also keep it moving. The postal clerks are helpful and good at problem-solving/special requests. I don't dread this errand, I enjoy it-and that's saying a lot. I've lived in Brandon 20 years next month and the service and facilities here have always been good. I appreciate it.

If there were a way to give NEGATIVE stars, this place would deserve every one of them. For 11 long…read moreyears I've watched the Oakfield Drive post office set new records for incompetence, laziness, and flat-out disregard for customers. Management Disaster!! Kim and Arthur wear the title "manager," but don't let that fool you - they're glorified excuse-makers. Instead of asking "How can we fix this?" their default response is "We can't help." Honestly, I wouldn't trust either of them to walk my dog, much less run a federal facility. When leadership is that bad, the rest of the crew follows suit. Bare-minimum effort is the rule: lost packages, mis-scans, and "not our problem" shrugs are standard operating procedure. They'd rather point fingers at each other than lift one to solve an issue. $600 Gone in One Year Alone Package #1: "Temporary" carrier outright stole it ~ poof, vanished. Package #2: A carrier was too lazy to place the box in the parcel locker, so it sat in plain sight and was snatched within hours. Package #3: I explicitly asked to refuse delivery on a late shipment from a scam company located in China. Carrier dropped it anyway, then supposedly returned it. Now the tracking is a black hole and I'm out another $300. Escalation? A Joke. I spoke with "escalation area manager" Amy Alley - just another dead end. All she did was recycle the same useless apologies and pass the blame. This branch operates like a comedy skit - only nobody's laughing, especially not the customers losing time and money. If you value your parcels ~ or your sanity ~ steer clear of the Oakfield Drive USPS. It's the very definition of postal misery.

Never had a problem until I got a new mail person. Ever since then I haven't been receiving my…read moreimportant mail and my packages which some of the packages have expensive items inside. Also, this mail lady just leaves everyone's mail outside the mailboxes for people to sort through if they are put in the wrong mailbox and if someone puts the flag up. This is ridiculous and so unprofessional as a government employee.

My, $400.00 Order of Cigars was delivered to the Wrong address. See, what happens when You, have…read morePoorly trained letter Carriers ( Not My, Regular Mailman) The People, have Yet to Forward my Package! 5 Days and Waiting.

I shipped my package on July 21st and it was suppose to arrive on July 24th. I did receive tracking…read morefor the package which was gifts asking my best friend to be a part of my wedding. She lives in Land O' Lakes which is what the packing slip that was stuck on the box said and my receipt. I checked in with my friend today, August 21st, because I found it odd I hadnt heard from her yet. Checked the tracking # and to my dismay, my package was sent to an address in Miami and tracking said it was accepted and signed for. I dont know anyone in Miami. This means after I left, SOMEONE at this location changed my shipping label!!!! And probably sent to family or friends they know. This location is running a sham operation. I only say that because a reviewer had a similar experience to me to my dismay so this isn't the first time! I work for local law enforcement and best believe I WILL be reporting this location for theft to USPS! The cherry on top, when I called to inquire my package went to MIA, the sales rep on the phone VERBATIM said it wasnt there problem and to contact customer service and then proceeded to hang up on me!!! Do not use this location!!!!

I will give this post office a 1 Star ONLY BECAUSE THEY WERE FRIENDLY and I obviously cannot give…read morethem less than that. Other than that, I wish I could give them -10 stars based on the simple fact that I came here 1 time and only 1 time to deliver a very important package to find out 2-3 weeks later that the customer I sent it to never received her package. Not only did I have to replace this entire order out of my own pocket (it ended up costing me approx $30 in materials and an additional $14 for postage) due to the fact that someone at the post office had sticky hands and kept the package for themselves (or simply threw it out). I will NEVER use this post office again!!!! Just because the package you check in looks pretty and it appears their may be something worth value inside doesn't give you the right to keep it for yourself!!! Oh and I find it very interesting that the man and woman standing in the post office (workers I assume - out of uniform on a Friday) asked me all about what I was sending and I stupidly told them. I can't help but think they were the ones who stole the package now that I think about it. They didn't even scan the package in to show they received it! No receipt, no scan, no proof which they can later say they never received it. Unfortunately, I was too busy remaking the items in that package that I didn't think about reviewing them on google until now. This package was sent several months ago and I am now just getting around to leaving a review which I wish I would have done right away so they could nail those thieves. Luckily, I haven't had any issues with my local post offices so I will just stick to the USPS stores that have been tried and true for me and my business. I refuse to step foot in this location again. It left a really bad taste in my mouth about them and I still cannot believe how they got away with not physically scanning my package in... I should have been more aware. Hopefully they will or already have hired more trustworthy workers.

This is a very quaint low-activity post office…read more There is usually only one person on duty in the entire post office, and you may have to ring the bell to get their attention. But once you have somebody at the counter, service is always prompt and efficient. No doubt this was type of post office that most people went to a hundred or so years ago. The building looks small and old-fashioned, and if they had a horseback postal carrier's horse tied outside (they don't), it would fit right in with the atmosphere. I sometimes go to this USPS location, even though not the closest to me, just to experience the old-fashioned atmosphere.

Needed to ship out a padded envelope to south Florida ASAP. Was greeted by a lone female employee…read morein this empty store at 10:30 am Monday. She was very nice, prompt and quickly processed my request. The first thing I noticed that this USPS does not have that several do... No kiosk. I do prefer using kiosks instead of waiting in lines. I don't know how busy they do get around the holidays... That scares me as sometimes I will only need something as simple as buying a book of stamps which I can get from a kiosk instead of going to a grocery store or pharmacy that may not be in my errand plans. It's still a good location regardless.

In and out service!…read more What I love about these strip mall US Post Office stores is that,often, people forget about them and the wait time is super low. I'll be using my this location around the holidays for any package shipping for sure. They take credit cards and cash, and have numerous shipping supplies and stamps on hand here.

I have never had to wait more than a few minutes at this location - usually there's only one person…read morein front of me or nobody at all. The man who works the register is very pleasant and helpful. The only complaint I have is that it's not open on the weekends, but otherwise I much prefer this location over the Temple Terrace location!

Customer service is horrible. Paid for a PO Box and they never took it out the previous owners name…read moreso I didn't receive ANY mail for over 2 months and the postmaster said he was doing me a favor by giving me 2 months "free". I get notifications that packages were delivered to my box but it takes days sometimes over a week for me to actually receive it in my box. Just horrible.

Employees at the Seffner location definitely need some customer service training. I visited…read moremid-afternoon recently. I had actually tried to call before I visited. Interestingly, there was NO answer by an employee. In fact, the phone rang a number of times and I got a message that "this mailbox has not yet been set up." That is unacceptable to me as a consumer and doesn't give a good impression of a business. The associate with whom I dealt could use some help with his people skills.

This store is indicative of what customer service is not. I would document my experience but…read morethere's not enough room to share how rude the short man was who let me in the store. He then accused me of bothering him when the store was clearly closed and said so on the website. BTW the Brandon & Valrico stores both have signs outside their doors documenting their hours.