Like every United States Post Office you walk in to you'll see Post Office boxes you can rent from…read morethe Post Office for a month or year your choice on doing so. You can drop off packages here to the employees who work here. They'll answer questions about anything you need to ask. They offer stamps, boxes, receipts, custom forms and etc. I been coming here when I am in the area for the past 10 years on and off and this Post Office location has been here for years and years. It's located convient next to a Gas Station & Barber Shop. The staff here are always nice and helpful when you need help packaging a package or shipping an item to someone around the state or states or country.

The lady that works the counter is very nice. Wanted the office hours and this post didn't have…read morethem so I took a picture. Hope this helps someone else!

Never had a problem until I got a new mail person. Ever since then I haven't been receiving my…read moreimportant mail and my packages which some of the packages have expensive items inside. Also, this mail lady just leaves everyone's mail outside the mailboxes for people to sort through if they are put in the wrong mailbox and if someone puts the flag up. This is ridiculous and so unprofessional as a government employee.

My, $400.00 Order of Cigars was delivered to the Wrong address. See, what happens when You, have…read morePoorly trained letter Carriers ( Not My, Regular Mailman) The People, have Yet to Forward my Package! 5 Days and Waiting.

So much parking-the drive-thru drop box-passport service-the extra mailing supplies and greeting…read moreand gift cards, the self-serve kiosk for mailing small packages and buying stamps. And all of that's before you even get to the counter. Yes, the line gets long from time to time, but they also keep it moving. The postal clerks are helpful and good at problem-solving/special requests. I don't dread this errand, I enjoy it-and that's saying a lot. I've lived in Brandon 20 years next month and the service and facilities here have always been good. I appreciate it.

If there were a way to give NEGATIVE stars, this place would deserve every one of them. For 11 long…read moreyears I've watched the Oakfield Drive post office set new records for incompetence, laziness, and flat-out disregard for customers. Management Disaster!! Kim and Arthur wear the title "manager," but don't let that fool you - they're glorified excuse-makers. Instead of asking "How can we fix this?" their default response is "We can't help." Honestly, I wouldn't trust either of them to walk my dog, much less run a federal facility. When leadership is that bad, the rest of the crew follows suit. Bare-minimum effort is the rule: lost packages, mis-scans, and "not our problem" shrugs are standard operating procedure. They'd rather point fingers at each other than lift one to solve an issue. $600 Gone in One Year Alone Package #1: "Temporary" carrier outright stole it ~ poof, vanished. Package #2: A carrier was too lazy to place the box in the parcel locker, so it sat in plain sight and was snatched within hours. Package #3: I explicitly asked to refuse delivery on a late shipment from a scam company located in China. Carrier dropped it anyway, then supposedly returned it. Now the tracking is a black hole and I'm out another $300. Escalation? A Joke. I spoke with "escalation area manager" Amy Alley - just another dead end. All she did was recycle the same useless apologies and pass the blame. This branch operates like a comedy skit - only nobody's laughing, especially not the customers losing time and money. If you value your parcels ~ or your sanity ~ steer clear of the Oakfield Drive USPS. It's the very definition of postal misery.

do not use the smart lockers they will keep your package in there and there is no way to get it…read moreback as they dont pickup the phone

I was actually pleasantly surprised by this location, because USPS is usually a nightmare…read moreexperience. I went at around 12:30 on a Thursday afternoon, it was surprisingly quiet. I was greeted and served by James almost immediately, who is very polite and welcoming by the way. The establishment is clean and from the looks of it well managed. I was in and out.

If there was a negative rating I would be clicking on this. The employees will cover each other's…read morebacks instead of doing what is right. KARMA... I have given my situation to The Most High, Sees EVERYTHING. USPS workers think you are so smart when in fact you are only hurting yourselves and everyone! I had a year P.O. Box. Instead of letting me know my box payment was due they closed my box and put returned to sender on all my mail. They TAMPERED with my mail! To this day the situation has not been corrected. I check back many times only to find out from their superior no one verified my new address. I tried to re-open the same box but this wasn't an option. Seems this location is very incompetent, from their superior's mouth. The many times I was there and no one went out of their way to check this minor detail with a HUGE impact on my life. Washington is full on in the know. Seems this location has lots of issues and when you leave comments it doesn't help them but add to on going issues. I'm not going away. I have learned NOT to drop off my packages here as they never for some reason reach their destination. What "IF" a package was dropped for delivery but instead of shipping it someone stuffed it where they shouldn't of?... What was in the package? Washington, Hello Washington, do we have a problem here? Why are packages NOT BEING DELIVERED?

I'm guessing the person talked about in other reviews is gone. I've been here several times in…read morewithin this last year and the customer service is great.

I shipped my package on July 21st and it was suppose to arrive on July 24th. I did receive tracking…read morefor the package which was gifts asking my best friend to be a part of my wedding. She lives in Land O' Lakes which is what the packing slip that was stuck on the box said and my receipt. I checked in with my friend today, August 21st, because I found it odd I hadnt heard from her yet. Checked the tracking # and to my dismay, my package was sent to an address in Miami and tracking said it was accepted and signed for. I dont know anyone in Miami. This means after I left, SOMEONE at this location changed my shipping label!!!! And probably sent to family or friends they know. This location is running a sham operation. I only say that because a reviewer had a similar experience to me to my dismay so this isn't the first time! I work for local law enforcement and best believe I WILL be reporting this location for theft to USPS! The cherry on top, when I called to inquire my package went to MIA, the sales rep on the phone VERBATIM said it wasnt there problem and to contact customer service and then proceeded to hang up on me!!! Do not use this location!!!!

I will give this post office a 1 Star ONLY BECAUSE THEY WERE FRIENDLY and I obviously cannot give…read morethem less than that. Other than that, I wish I could give them -10 stars based on the simple fact that I came here 1 time and only 1 time to deliver a very important package to find out 2-3 weeks later that the customer I sent it to never received her package. Not only did I have to replace this entire order out of my own pocket (it ended up costing me approx $30 in materials and an additional $14 for postage) due to the fact that someone at the post office had sticky hands and kept the package for themselves (or simply threw it out). I will NEVER use this post office again!!!! Just because the package you check in looks pretty and it appears their may be something worth value inside doesn't give you the right to keep it for yourself!!! Oh and I find it very interesting that the man and woman standing in the post office (workers I assume - out of uniform on a Friday) asked me all about what I was sending and I stupidly told them. I can't help but think they were the ones who stole the package now that I think about it. They didn't even scan the package in to show they received it! No receipt, no scan, no proof which they can later say they never received it. Unfortunately, I was too busy remaking the items in that package that I didn't think about reviewing them on google until now. This package was sent several months ago and I am now just getting around to leaving a review which I wish I would have done right away so they could nail those thieves. Luckily, I haven't had any issues with my local post offices so I will just stick to the USPS stores that have been tried and true for me and my business. I refuse to step foot in this location again. It left a really bad taste in my mouth about them and I still cannot believe how they got away with not physically scanning my package in... I should have been more aware. Hopefully they will or already have hired more trustworthy workers.

The workers here are not friendly at all!it always seem like there short staffed with a long line…read more Super small parking lot. I prefer another location and try to avoid this location in Seffner if possible!

If I could I would give a 0 for service. I recently had an interaction with a local postmaster that…read morefell far short of the professionalism and courtesy one would expect from the United States Postal Service. The approach was combative and dismissive, with no effort to provide assistance or demonstrate empathy. Unfortunately, the situation was handled in a manner that only added to the frustration. The issue stemmed from a minor detail--the sender listed "United States" alongside my address--yet the response lacked flexibility or understanding. This experience was particularly disheartening given that it occurred during the holiday season, a time when customer service and professionalism should be paramount. Such handling does not reflect the standards of service that customers rely on, especially at a time when maintaining strong relationships and trust is essential for future success.

I don't enjoy writing bad reviews but I had a terrible experience here because of the lady in the…read moreback that gives people there packages. I went to pick up my package that was delivered and she kept telling me it wasn't back there. So that means I had to leave a few times and come back, on different days; wondering why it's saying my package was delivered, yet the lady keeps telling me it's not there. After returning back here a few times, something told me to ask someone else, something didn't add up, my intuition guided me away from that lady. TELL ME WHY MY package was back there the whole time, another employee got it for me and she was as upset as I was when I told her what happened. This lady wasted so much of my time for NO APPARENT REASON! Also I'm paying for a po box and there have been packages returned to sender for no good reason, so in general I haven't had a good experience owning a box here. On the positive side, the employees at the front desk are generally pretty awesome in my experience, including that young lady that helped me finally retrieve my package.

I went in to complete my daughter's passport, and despite the posted hours clearly stating that…read morewalk-ins are accepted until 4:30 PM, they refused to help me. I wasn't able to schedule an appointment past 1:30 PM since my daughter is in school, so a walk-in was my only option. Unfortunately, they turned us away because the mailing line was "more important." Very disappointing experience and poor customer service -- the policy should match what's actually being practiced. I waited over a week for this, and I drove over an hour to meet with her mother to get this done just to be turned away.

Beg to differ. Having lived in the neighborhood 15 years, I appreciate the time the few folk who…read morestaff this post office spend to ensure that each customer, because there is never a line of more than two people, receives proper service. They are polite, professional, and as quick as someone can be working in a bureaucratic environment like the USPS. Thankfully, for those few times I need to be IN a post office, these folk are there.

If you want help, go somewhere else--this place is awful. The guy who's usually at the front…read morecounter is rude, condescending, and honestly just unpleasant to deal with. I'm in there at least three times a week dropping off packages, and he always has some unnecessary comment to make. All I did was ask for a receipt, and it seemed like he couldn't be bothered to do his job and scan a few packages. I brought in 6-7 boxes--some were reused, but I had completely covered all the old labels like you're supposed to. He still refused to accept them. So I took my business elsewhere--to another post office where they actually treated me like a customer and did their job without an attitude. Fair warning: avoid this location. And management really needs to take a hard look at who they've got working the counter.