Never had a problem until I got a new mail person. Ever since then I haven't been receiving my important mail and my packages which some of the packages have expensive items inside. Also, this mail lady just leaves everyone's mail outside the mailboxes for people to sort through if they are put in the wrong mailbox and if someone puts the flag up. This is ridiculous and so unprofessional as a government employee. read more

US Post Office - Valrico - Post Offices Near Me - Valrico, Florida

My, $400.00 Order of Cigars was delivered to the Wrong address. See, what happens when You, have Poorly trained letter Carriers ( Not My, Regular Mailman) The People, have Yet to Forward my Package! 5 Days and Waiting. read more

Dishonesty is never a good sign of character. The woman that over charged me for a book of stamps. Karma will show up when you least expect it. read more

This is a quick review of the Valrico post office. I stopped in today to get some stamps and to my surprise the post office was actually open on a Sunday. Apparently they had special Sunday hours last week and this week to help people get packages mailed in order to hopefully get delivered by Dec 25. They even had put out already folders mailing boxes to help people just stuff their items in the boxes and head right to the check out counter. This office has an automated postal center as well if you like self service or need to mail something after hours. I was also surprised to see that they had a copying machine just in case you needed to make copies of whatever you're mailing before you mail it. They also have tape that you can use to seal a priority mail packages. This has got to be one of the few post offices that still offers free tape, even if it's just for priority packages. read more

First off, most people aren't out of work until 5pm, but this post office closes at 4:30 and only open on Saturday until noon. Hours need to be adjusted to accommodate the general public. Secondly, the postage machine never works at this post office when I come to use it. They should have at least 2 machines in case one goes down, which it always does. Logic. Thirdly, getting into this place is like Russian Roulette! There's no entrance off SR 60. You have to turn onto Miller and fight traffic to get in because they always block the driveways and it's right at the intersection. There's no reason not to have an entrance off SR 60. read more

Forgot to give a shout out to the older gentleman that helped me a couple weeks ago. I was waiting in this HUGE line for a drop off. This gentleman just spots me in the crowd with my cane n asked me if all i needed to do is drop off. The gentleman took me to the back if the line n straight up to this ATM looking machine. He gave a nice tutorial on how to use it and everything. It was so kind of him to help me out and save some time. Now i get to skip the line n just go to the self service machine when i sell stuff in my little shop. I honestly never had problems here, just randoms lines. Staff is great with me. I had days when one of the madams let me verify that i match the weight correctly. Then again i tend to have a personality sweeter than acai butter on a warm slab of bread. Lol kindness n patience breeds a wonderful experience, no matter where n what i am doing. Awesome lessons taught to me by my grandparents. It's probably why i blend good with the elders. In other words i am a "Charisma n shenanigans build" (nerd slang) read more

I received a package from Ohio this morning and this is how it was left at my front door. The bottom was wet the contents were crushed. There was absolutely no regard for the word FRAGILE that was written clearly on the package. It looks like some one went through it as well. If you want things delivered in one piece I do not recommend going through USPS. This is not the first time they delivered a package to me like this. So disappointed in them. read more

See all

Nothing extraordinary about this post office. Lines can be long, but someone may come out and blue door you if you just have something to pick up. Cute packing items and some cards can be purchased here. read more

US Post Office - Valrico - Line - Post Offices Near Me - Valrico, Florida

This Valrico Post Office is actually pretty good for a USPS. The parking lot usually has plenty of open spaces. The counter is usually sufficiently staffed, and I have never had to wait in line more than 5 minutes. The personnel are actually helpful and seem to not hate their jobs. I used to use the Brandon Post Office for a POB. I switched it some time ago and was surprised to learn that the rental rate was less than the Brandon USPS for the same size POB. When I asked why, I was told because the Valrico Post Office was considered a rural Post Office, and therefor had lower rates on POBs. The traffic flow into the parking lot is a little strange. There is a single entrance, and once you turn in the road splits. To the right takes you to the Post Office main entrance. To the left is for the mail drop off box of which there is just one. However, if you drop off mail using the left lane, you are then forced to exit the parking lot completely. Not a giant inconvenience, just something to be aware of. read more

Normally busy here during the morning time rush and mid afternoon rush as well especially during drive home times when everyone is on their lunch break or so on. They offer Post Office boxes, automated shipping so you don't have to stand in long lines, boxes, envelopes for your official letters, Priority/Express envelopes. Only been here a few times during the morning time and night time its been good experience. Keep in mind if you come during the night this place is not very bright in light. So keep that in mind. read more

We have lived at our Valrico address for over 10 years and have enjoyed the services of the Valrico USPS the whole time. Our mail carrier is amazing, dependable, efficient and friendly. Love him! Whenever I've had a delivery issue with another post office, I always call and ask for Sheila because I can count on her treating me like a valued customer and doing everything to help me resolve the problem. As far as in-person service, the positions are sufficiently staffed to meet the demand, the representatives are customer-service-oriented and very efficient and friendly and the parking is adequate. I cannot fathom anyone having expectations beyond what the Valrico USPS offers. read more

The manager was so patronizing and so condescending to me. Talked to me like a dog!!!!! He never even apologized. Never will I go here again. Extremely rude and refused to help me. read more

I am incredibly upset. I have never received bad service from this post office, but the blonde lady on staff at 2:00PM Dec 22nd was the worst customer service employee I have ever encountered. Not only was she was belittling, but she was not at all helpful. I am a kind person who has worked in retail and waitressing who is a teacher now - I use my manners, and am always positive and polite. My kind attitude was shut down very quickly. I had two packages to ship, one needed another piece of tape to secure it. She told me I would have to purchase a piece of tape?!! Are you kidding? She also instructed me to get back at the end of the line because I didn't have my shipping address out within her 10 second grace period. All around she was rude and did extend one ounce of help or grace. It's the holidays for goodness sake. I am incredibly disappointed and my feelings are hurt. I decided to take my business to UPS after this interaction. read more

Passport services are joke. Be prepared to wait an hour later than your appointment to finally be seen. Maybe if you're lucky like me, you'll be skipped by a family of four (who was 30 minutes late to their appointment) and get to listen to their two children scream bloody murder the entire time they're in the passport office. The postal worker was apologetic, but this is obviously an ongoing issue with appointment time frames not being honored. read more

We made two passport appointments and both times we arrived and they said we couldn't do it that day. Today we show up and they say the lady is on vacation so they couldn't do it again. No phone call telling us this. Very poorly run passport office. I wouldn't go there if you actually want to get a passport. read more

I would give them 0 start if posible. Very rud management. Terrible customer service and you will spend hrs and hours waiting to be attended to make the passport. They doesn t respect the appointments. They are racists and have a very bad actitud starting with the passport lady and manager who doesn t make anything to help. He just follows what this lady want to do. I'll never come back again, there are several place to do your passport and you don't have to spend the whole day neither see this abusive people. read more

Terrible customer service and employees with attitudes and are rude towards customers . Gentleman I spoke with today with the arm tattoos and grey hair was extremely rude & asked me if I spoke English before I even opened my mouth to speak to him about my package. Never have I ever met such a rude employee . read more

This location has a postal machine which makes it very easy and convenient to mail a package at any time of the day or night.

I have been using the Valrico office since it opened in this location - a long time ago. Everyone is so pleasant, knowledgeable and just a nice experience, even at the holiday season. A big Thank You to all of our Valrico Post Office people. read more

The P.O. is great, but I have a complaint about the new outside box. It's probably nice for pick-up trucks and vans, What about us 'little people', in little cars?? I complained about this a couple of times with the old boxes. They were hard to reach, also. Thanks for good service other wise. Iris Morris 813 737-3463 read more

This post office is typically pretty busy. I have to hand it to the staff as they are always very friendly and smiling. Even when dealing with frustrated people. My only recommendation us for better lighting in the parking lot. I will not go there after-hours as it's very dark in the lot. read more

I scheduled an appointment to renew my son's passport and got there 10 min. before the actual app. time. After 20 min. we were still waiting and my son had to go to the restroom, they didn't allow us to use their restroom and suggested us to go outside in the nearest store. My son had to pee in a cup inside our car and we were waiting for the total of 50 min. on the top of the 10 min. that we arrived prior to the app. How disrespectable an institution/people can be? We had to drive 40min. to get here during our lunch break and spent almost 3 hours in something that they make you to schedule an app. It's frustating!!! When we went to talk to the lady who was in charge of the passport renewal she said that we were not happy for seeing people who arrived after us and had an app. after us being served first. She told us to go to another location. It's frustating to see how people take advantage of their position to humiliate others. Avoid this place as much as you can. read more

I DO NOT recommend going to this facility to submit your passport application if your last one was issued to you as a minor and you are now an adult. They are very misinformed and do not provide good service. Go to another location if you can to avoid the misinformed employees. I usually don't write reviews but I don't want anyone to have to experience what I did. I worked with an older lady and she is clearly not well informed and doesn't not take well to getting correct information. A few weeks ago I set an appointment to get submit my passport application. Mine was no good since it was issued before I was 16 and it expired. I took time off work to set this appointment and I was pretty positive that I had all the paperwork I needed and my old passport. So I made my appointment on time and still waited about 20 minutes to been seen which is fine because that happens. But I finally see this woman and she turns me away because I didn't have my birth certificate even though on the DS-11 paperwork and on https://travel.state.gov/content/travel/en/passports/apply-renew-passport/apply-in-person.html it said I didn't need it if I had my old passport. She made it pretty clear that that was not the case and she was right. I assumed she was because this is her job and I figured I probably missed something. So I was pretty frustrated but I thought it is what it is and it was my fault for missing something in the first place. So I had to go get my birth certificate and was told I needed to set another appointment at a different time online. I obtained my birth certificate that same day and instead went to the Tampa International Airport post office location where they take walk ins Monday-Friday until 3:30, just to be told that all along that the birth certificate was unnecessary if I had the old passport and the employee that said this even pointed out where on the DS-11 this was stated. I was pretty frustrated because I made that unnecessary trip to the airport location when I already had an appointment scheduled and had all my correct documentation. I then called this Valrico post office and spoke with the employee about my experience because I thought she should be well informed and no one else should have to go through this same experience. Once I told her about it she did not take well to this information, was a little rude (maybe she was having a bad day, I don't know) and said that the airport location did it incorrectly and I would just have to do this all over again. Well it's been a few weeks and I got my passport no thanks to her and I got it with NO issues like she swore I would have. She wasted my time that day all because SHE was not well informed and SHE did not do her job correctly. One would think that she would be open to being properly informed, but nope. Unfortunately I did not catch her name but she was an older woman. Bottom line if your last passport was issued when you were a minor I don't recommend going here to get a new one. As far as the other services here, I have no opinion about them as I didn't use them. read more

I live across the street from this post office. About twice a year we in the mobile park get no mail at all but should...it's not a holiday or a Sunday and "outgoing mail" flags are still up in the park.. When I call the post office to report it, they don't seem to care or the phone has been busy for over an hour. Today I am expecting a check thus I'm eager to get my mail. It's now 5:00 pm and still no mail! read more

Beyond terrible communication from the staff and underwhelming customer service. A package came late containing a guest book for my sisters wedding. I do not hold the staff at this location responsible for its late arrival but their handling of picking it up was dreadful. It came on the morning of the wedding and my brother in law went to pick up with my sister info and the tracking number. He could not pick it up because they have different last names but the staff told him that if someone with the same last name came then they could pick it up. Since I have the same last name I drove over an hour and a half to pick up the package, unfortunately they did not say that I also had to have the same address even though I had called them and clarified what I would need beforehand, as did my brother in law. I was unable to pick up the package. I get the rules are in place for a reason and I'm not upset for them following rules but I have a big issue with the fact they couldn't explain it beforehand to my brother in law or I when we had directly asked them to, also they were completely stone faced and unsympathetic. Both my brother in law and I are nonconfrontational and easy going guys but I think someone else in our situation could have blown up over the situation. I love history and enjoy the ties that USPS has to it in our country, but from now on I'll avoid using them where I can and pay a little extra to use another party with a better customer experience. The USPS is a dying institution. read more