I am beyond frustrated with my experience at this Public Storage facility. This was my first time…read moreusing them, and it will absolutely be my last. The issues started with unexpected rate hikes, but the real nightmare began when I tried to move out. For over a month, the facility kept their trash cans locked, making it impossible for customers to dispose of small debris while cleaning out their units. When I placed my items near the locked bins--since there was literally no other way to dispose of them on-site--management called it "illegal dumping." They threatened me with a heavy fine unless I removed everything immediately. Because the items were too large for a standard residential bin, I had to: 1. Pay friends to help me load the garbage back into a vehicle. 2. Transport the trash back to my own house. 3. Hire a private junk removal company to haul it away. I have wasted an incredible amount of time and money dealing with their lack of basic amenities and aggressive "fining" tactics. If you want a facility that actually supports its tenants instead of looking for ways to charge them more, look elsewhere.

EZ sign up online days before move in. leaving plenty of prep time JIC…read more The day I moved in, all info was sent via text. With site access code. Access Code use 1 time for initial entry. I used the App for all leaving and entering after that. Facility was very clean. other tenants show common courtesy when leaving and entering, very important when moving. Lock and Welcome packet waiting in uni. I highly recommend the Public Storage App. Access the App when leaving and entering. Leave you location access on for app.

Mr. Ric was great and very Courteous friendly and helpful, he took his time to look up some needed…read moreinformation to correct a typing error. Thank Ric

I would never do business with this place again I keep getting told different things all the time…read moreoh pay in advance and the rate is locked in not true contact us before the rate changes and pay in advance again and the rate is locked not true I'm dealing with another facility manager and everything this location manager is telling me is false decided to move out told the manager Carla 3.5 weeks ago I was moving out early my refund would be prorated and now she says her district manager said no more refunds so u just keep people's money that pre paid and gave notice prior like the contract states garbage place trust me deal with another facility

Great place to store our very old and fragile travel trailer. We've been storing our camper at East…read moreGate every winter for the past 6 years and have never had a problem. We always worry about mice getting in and chewing stuff up but it's never happened. Scott has been great about arranging drop off and pick up dates each year and it's been so convenient for us. It's so nice to have a place we can count on year after year. We highly recommend East Gate Storage.

We were referred to East Gate last year by a friend of ours when we were looking for a place to…read morestore our show car for the winter. Not only was it affordable but the staff was friendly and very helpful. Our car was safe all winter long and we had access to it anytime we wanted to. We were so impressed we are using them again this year. I highly recommend them.

Every single time I need boxes tape or even a trailer this is my goto place. Everyone here is…read morebeyond courteous and pleasant. Overly helpful especially with the outside crew when renting a tow dolly or trailer they hook you up and make sure everything is secured properly and always to make sure my turn signals and running lights are working. The 1 time I had an issue with my wiring harness for towing and he was able to make me an appointment in Indiana where I was headed to get the wiring reinstalled for $120 which is cheap I'm to fat and old to be climbing under vehicles and running new wires

Twice now I've tried to get into my locker to drop items off. Twice now the overhead door does not…read morego up and I used the keypad and get declined. I pay for 2 spots here and this has happened twice. I'm supposed to have access until 10pm. This is poor service.

fuck this place, they raised the rent $30 after a few months. then I get a call from customer…read moreservice, who just asked why o left a bad review. time to find new storage

very good customer service. Sarah was great! Ran into issues, but was able to get everything solved…read morethe same day!

Sarah helped me rent a storage quick and easy. Great price and clean property. 5 stars she is great…read moreI highly recommend

i reservation this unit on 12th. I came to get ready out stuff in storage but i was looking for…read moreunit a264 and found but it was in between a261-a265 and there were padlock and I am not able access at all. Went to office and its locked and nobody there. its only 5 pm! called customer and they refused get money back full only the lock refund! this is bad!

Best place to put your Extra things, boxes, containers. Easy process on rental easy in and out…read more Roxanne was great on helping me out with the application process. I recommend this place, this location especially if you are looking to rent storage unit. Cheap prices too!!

worst assistance ever seen phone not answering person who…read moreshould be at work place always not there not possible to reach any of respons person i was out of country and can't reach anyone for my call back request nobody not call back and was issuea with bank processing and they sold my spot with all my stuff worth more than 10 000$ for 650$ on auction and I still own 160$ to pay. that's crazy

Ok, to start with, I did not rent any trucks or vehicles with U-Haul. I brought my car here to…read morehave a hitch installed. Clarence was the man who assisted me. Clarence would call me to clear up questions or to attempt to get my vehicle in earlier than my scheduled time. The only problem I had here was tryin to call Clarence back, the U-Haul phone system always forwarded the call to a centralized U-Haul call center....so that was a little frustrating. BUT, Clarence kept me up to date as to the progress of my install and then he installed the unit in the anticipated time - 2 hours. The job was done neatly, on time and he and the staff at the building were all very courteous. Nice job Clarence, thanks.

Stopped in after failed hitch install at Park Forest. They insisted they could do job and that…read morethey had parts. Scheduled a week out only to find they can't do job. They ordered wrong hitch and wanted me to wait a few more days. Montell the manager called and offered discount to come back but did not show as they did not have correct hitch the next day. Regional Manager Shannon McKinley was the worst. Rather than seek resolution she chose to argue and berate the customer. Go to sub trailer or draw tite instead. These guys are amateurs. I had to give 1 star to post. There are no stars at uhaul. And McKinley is a sad bitter woman.

When I started renting a space here it was called LifeStorage. The price was OK and they kept the…read moreproperty clean. There was regular extermination services. On the down side, prices went up all the time. What started out as a reasonable price slowly became unreasonable. Now it is Extra Space Storage. And the prices continue to climb out of all proportion to the service being rendered. And, to maximize profit, they have apparently stopped utilizing an exterminator. Though the nice lady in the office denies that, the fact is that when I emptied my space I had to throw away a lot of stuff because it was chewed up or covered in rat feces. And not just a little rat feces, a LOT of rat feces. Then, I closed my space out. That's when the nice lady in the office told me that there was no receipts issued, so I had to just trust them that my auto pay would end. All in all, doing business here was a mistake.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 5253 W 111th St is no exception. Our Alsip storage facility offers a large selection of unit sizes with convenient options like climate control, drive-up access, and vehicle storage. Located near W 111th St and Central Ave, we're trusted by neighbors in Crestwood, Evergreen Park, Chicago Ridge, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

Nick and crew arrived timely. They packed the house content. Moved my belongings with care as many…read moreof my items I wanted packed and secure to be moved to a storage facility. I was so impressed I bought them a cooler with ice and drinks!

I booked New City Moving to move my stuff from my studio apartment into a moving van I had rented…read more As other reviews mention, the movers themselves were excellent--efficient and respectful. However, I asked for packing service, and the movers had not been told this. Before the move, I had confirmed that I needed my things packed with the office staff three times: once via email and in two separate phone calls. When the movers arrived with no boxes or packing supplies, I had to run around shoving my belongings (including my dishes!) into garbage bags. It was a rough start to my very long day of driving a moving van across the country! I provided feedback to New City Moving about this problem twice, once via email and another via their text survey. It's been three weeks since the move, and I have not received an acknowledgement or an apology.