1. United Structural Systems

    1. United Structural Systems

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    Lexington, KY

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    United Structural Systems

    3.0 (2 reviews)
    Closed 8:00 am - 5:00 pm

    Services - United Structural Systems

    Moisture control installation

    Moisture control repair

    Foundation repair

    United Structural Systems Photos

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    1 year ago

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    6 years ago

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    The Basement Doctor Central Kentucky - This foundation was settling, so we underpinned the home with our piers.

    The Basement Doctor Central Kentucky

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    Do not recommend, caused more damage, would not repair, said not their fault I had to pay to have…read moreissue fixed. Manager said "it happens sometimes" i asked Why I was not told of the possibility, He replied "what were you going to do if you knew". Contract on laptop during in-home Consult is not complete when printed, only certain pages are printed, not everything I saw on laptop was printed, no list of price breakdown, what I was paying for specifically...services, labor,etc on printed version, only listed cost of materials and total to pay. Asked for missing info, a screenshot with the date of day I asked was sent, not original and not the same (they claim it was). Manager came to "assess" damage made situation even worse, rude, condescending. Entire experience was horrible. Their responses and attitudes after they had my money was pathetic.

    Definately feeling ripped off. Vapor barrier installed and sealed incorrectly. Silver glow…read moreinsulation not installed correctly and Sani Dri should have been installed towards the center of subfloor (IMO) not in corner of subfloor. Vent covers not installed. I paid almost $4500 for this type of job and for products where all items of the quote was not installed and of the products that were installed they were installed incorrectly. (According to Basement Doctor brochure & video) After the installer gave me some lame excuse of why they didn't install all the products and why they did what they did it like I was some type of ignorant dumbass. Needless to say my blood started to boil. So to avoid conflict I paid the man as sent him on his way as I wanted him off my property asap. I have made contact the Basement Doctor's office and the salesman with my concerns and so far have gotten the brush off. Use this company if you choose but consider this a "buyer beware warning"

    B Dry of Kentucky

    B Dry of Kentucky

    (2 reviews)

    As far as we know the work was done great compared to another contractor who said they could fix…read morebut didn't, great warranty for lifetime so can't go wrong, very hardworking crew

    My experience started off in the right direction, but could've been better on the back end. We…read morewere not present during the process as this is a home we are selling. After completion we inspected the job to find some garbage left behind. They cut out our window well cover in order to pass chunks of concrete out through the basement window and left the damage for us to fix. There were several chunks of concrete from the demo that were left behind for us to clean up along with a gallon jug of what looked like pee, clothing, and other debris from materials used. After a good rain we returned to the house again to see performance, and we come in to a basement filled with water. Turns out a coupling was not installed well enough causing a water fountain to go off inside my basement from the sump pump. I had tried to discuss my frustrations with someone from management, but was only able to speak to the sales rep and someone who coordinated having someone come fix the leak. There was not an offer to go above and beyond at all. Don't get me wrong, I am thankful that they were able to come by on a Sunday to correct the sump pump after the leak, but your not gonna make it right for the ceiling tiles your system destroyed? Or clean up the mess it caused?

    United Structural Systems - waterproofing - Updated September 2026

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