We recently stayed at Marriott Suites Deerfield due to strikeforce airport cancellation / delayed…read moreproblems. It wasn't by choice but we are glad that we had an opportunity to stay there. After long delay with our flight and later realizing our flight was cancelled, we arrived at Marietta Suites Deerfield. We were met by Cindy who had extremely friendly and accommodating with our situation. She made us feel welcome empathized with our situation. Her positive attitude and accommodation won us over to become a loyal customer to your brand. Nani at the bar was helpful with recommending restaurants and sightseeing locations while recommending local drinks at the bar. Once we arrive at our room, we were happy to see a clean room with a king size bed along with a king size Murphy bed with many amenities. We were also impressed with the size of the room. After a much needed restful night, we found the location to be situated between business area surrounded by beautiful ponds and walking area. It's also conveniently located near major attractions and has easy access to public transportation, making it simple to explore the city. Although we found this hotel under negative circumstance, we are glad to find it and will stay again when we visit Chicago. Thank you to the all staff especially Cindy and Nani.

I usually don't leave negative reviews, but this experience honestly didn't sit right with me…read more Upon arrival, the front desk staff made us feel judged. We were dressed in sweats and cozy clothes (we're from California and not used to the cold), while others around us were dressed more formally. I understand this is considered a "nicer" hotel, but that shouldn't affect how guests are treated. What really stood out was when I asked a simple question about how long it takes to get the deposit back on a credit card. One of the front desk employees jumped in and said it depends on the card, usually 7-14 days--but then specifically mentioned that if it's a Cash App card, it would "definitely" take 14 days. The way it was said felt very assumptive and unprofessional. I work in sales/finance, so that comment didn't sit right with me. When I clarified that we were using Navy Federal, his tone immediately changed and became much more respectful. That shift alone was very telling. As for the room itself, it did not meet expectations for a hotel that presents itself as high-end. * All four cups in the room were dirty with visible residue and streaks * The bedding had multiple stains, some immediately visible and others noticeable under lighting * The couch had strange stains on it as well * When we pulled out the sofa bed, there was someone else's old medicine wrapper underneath, which made it very clear the room was not properly cleaned * One of the lamps was broken * The sink/faucet had heavy buildup and grime that looked unsanitary (as shown in the photos) The level of cleanliness was honestly unacceptable. I didn't complain during the stay since it was only one night, but it's something future guests should be aware of. The only positives were how quick check-in was and how easy it was to book (we booked through Airbnb, which may also have contributed to how we were perceived). Overall, if you're staying here: * Don't expect equal treatment based on appearance * Check EVERYTHING in your room before using it Definitely not the experience I expected from a place that markets itself as high-end.

I spent 2 nights at this Hyatt in June 2026. It's decent but not amazing and slightly worn and…read moredated. We locked ourselves out of the room safe and had to make two phone calls to the front desk to get someone from maintenance in to help out. After he "fixed" it it still didn't work. The rest of my family had an issue with their room (no hot water) and ended up moving rooms on the first day. I'd probably do better research as to what else is available in Deerfield if I go back.

It was comfortable but the room had funny smell…read more 1. Price: decent It is not one of the cheaper places to stay close to the Chicago area. However, this location was the closest for my work purposes, so it was chosen. 2. Cleanliness: 4 stars It was a bit dusty on the shelves and window area. Bed was made and it was clean. 3. Noise: 5 stars I had a room away from the elevators and major walkway, so it was quiet and had no disturbance during the weekend. 4. Smell: 2 stars I could barely tolerate the weird smell, maybe the humidity and old AC filter not working and/or making weird smell. The windows don't open, so there is no way to get nice fresh air. They should open this up! All hotels in Europe has windows open! 5. Breakfast not included and they make it clear from the get-go. 6. Excellent big roomy space to hold conference and business meetings.

Pretty good place. They have lots of pictures online of the rooms with the kitchenette. The…read morekitchenette comes with a microwave, oven/stove, sink, and full size refrigerator freezer. There were lots of kitchenette utensils too. There is a fireplace for synthetic logs, and a working desk that faces a small tv. The bathroom has one sink separated from the toilet and shower/bath by a door. The bathroom could have been larger or had a sliding door because the swing of the door did not leave much space in there. They had complimentary shampoo, conditioner, and body soap. There was a small soap bar and lotion by the sink. I used the hair dryer in multiple occasions, very useful. There is a full sized mirror. There are also two closets for your clothes. No house keeping, except upon request. The complimentary breakfast gets full with people. They had the standard cereals from dispensers (cheerios, shredded wheat, Frosted Flakes). There were prepacked oatmeal too that just needed hot water added. They had gluten free packaged muffins. They also had a make your own waffle station with the mixed batter and hot waffle makers. You could put jelly, peanut butter, syrup or honey on it. On rotation, they sometimes had either a breakfast burrito or sausage with potato bits. They sometimes had scrambled eggs or frittata eggs. They also had souffle eggs. They also had toast, English muffins, and bagels next to a toaster. There was also hot oatmeal available with toppings. They had boiled eggs and a variety of yogurt. I didn't try the soda machine orange juice or apple juice but I had the low fat chocolate and regular milk.

We stayed at this hotel during our recent visit to Illinois. Our main reason for visiting was site…read moreseeing Chicago, but didn't want to stay in the city and pay for daily parking. When checking in, the staff gave us a hand written welcome note, and a welcome bag with water and snacks. It was so welcoming after a long day of travel. The room itself was great. We reserved a one bedroom, upstairs loft, and 2 bathroom room. It was nice to have the separate sleeping spaces for our family, and to have two bathrooms. There was a full kitchen as well. They offer complementary breakfast in the main facility. You have to eat there, as they don't have paper plates. It's typical hotel options. Parking: Ample surface parking.

Room was good for the price around Chicago areas. The carpet in common areas is wet and stinking…read more Pools were well maintained. Breakfast was good. The front office lady was very helpful. She was keeping an eye on the safety of kids as well.

This Holiday Inn Express is my "go-to" for a decent hotel accommodation at a reasonable price. The…read moreneighborhood tends to be expensive so this hotel is a great alternative to the Hyatt and Marriott properties nearby. The property is a bit tired but at least its clean and has a pool and fitness center. Breakfast is offered daily and while nothing to write home about, is enough to refuel yourself for another work day. Recommended.

stayed here for my wedding. Mauricio Tamay was very kind during my stay and my wife and I really…read moreappreciate him and his hospitality. Will come back again in the future.

Bell hop was great! The rooms were just ok, furniture was old and in pretty rough shape. The…read morecarpet in the rooms was absolutely disgusting. Do not go barefoot as your feet will be black and sticky. It was gross! Customer service had the rooms messed up, but the manager did make it right.

Perfect. Clean…read more Friendly. Good value. Met expectations. Comfy bed. Great shower & water pressure... Friendly front staff. I always feel comfortable staying at courtyard.

I'll try to be balanced and fair. The location was good for us. Tucked behind a gas station. The…read morelobby is nice and we visited with friends without issue. The room was spacious. We're all accustomed to hanging towels if you will reuse. This place goes beyond. Housekeeping is only every other day. That was announced. But in reality they don't do any housekeeping during our 5 day stay. They replaced towels. But there's no cleaning or vacuuming or even making of the beds. That's simply not acceptable. It's not a hotel it's an Airbnb. And consequently overpriced. But there really weird and concerning thing is that the cleaner went through our drawers. I put my retainer in a cup of water with a cleaning tablet inside the drawer so it wouldn't get inadvertently thrown away. When I returned the cup of water inside of the drawer was knocked over spilling the water in the drawer. Why was the cleaner going through the drawer? Nothing was missing- but it's weird and invasive. Finally, on Friday afternoon we called the front desk to order additional towels. The first two calls rang and then simply disconnected. No answer on the third but then the desk called back. It's obvious that they are short staffed. I question the cleanliness because the same stain ion the toilet was there the full 5 days.

Hotel is okay. Nothing particular upscale about it. The rooms are fairly dated and the hotel…read moreoverall atmosphere is general. I have been to much better courtyards. However, being the location, it fits the overall look and feel. The staff here is very attentive and extremely nice. They also have a shuttle bus that can take you to nearby restaurants!

Rooms are gloomy and hotel has a interesting smell. Was disappointed with this property, bathrooms…read moreare very old and no elevator is a drag.

Stayed here for four nights recently and would definitely stay again. Very clean and quiet. The…read morerooms were large. I called when I landed in Chicago at 5:30am to see what the earliest time I could check in was, and they said the room was ready for me right then. I didn't end up going there until around 12 or 1 because I went to visit family, but I thought that was super cool for them to allow me to check in that early. The complimentary breakfast was decent-- a lot better than many other Hilton-owned hotels. The only issue I had was the AC not working great in my room. I didn't bring it up to staff because it wasn't sweltering hot, but it definitely got a little stuffy. Sharon at the front desk is the sweetest lady! Give her a raise!!!!!!

A small jewelry box with jewelry was stolen from the bottom of my bag…read more I was there not even 48 hr. We ask the front desk why the room hadn't been cleaned. They said someone would come the next day. They came that night and next morning and some in that time it was stolen.