Embassy Suites is one of my favorite hotel brands. I get points because they are part of Hilton and…read morethey provide what I believe is the best value for comparable hotels. Mainly: 1) Always a suite with a living area, for more room 2) Happy hours in the evening with complimentary drinks and some snacks (chips, pretzels, etc.) 3) Breakfast is included, and it's not continental. They offer a hot food bar and an omelette station. 4) Checkout is usually noon rather than 11 am. At least at this location it is. This location also has a pool and a hot tub, which I love. Hubby and I stayed here last weekend for his birthday/Valentine's Day and we had a great time. Looking forward to another staycation as soon as possible!

I had a great experience at this Embassy Suites for one night. It was nicely situated in an area…read moreclose to where I needed to be and relatively not far from O'Hare. The hotel is large with ample and free parking. The staff who checked me in were very nice (including the trainee) who was very friendly and confident. The room itself, although not a boutique hotel, was updated and modern enough to not feel like a generic motel. It was clean and spacious (and 2 rooms as it's an all suite hotel so there was plenty of space.) I loved that the fitness room was open 24/7 so I could get my steps in even if I got back late. I had a little bit at the included breakfast buffet (which was popping at 8 in the morning on a Saturday.) There were plenty of basic options and the coffee was serviceable. I'd definitely stay here again if I was coming back to this part of the greater Chicago area.

I usually don't leave negative reviews, but this experience honestly didn't sit right with me…read more Upon arrival, the front desk staff made us feel judged. We were dressed in sweats and cozy clothes (we're from California and not used to the cold), while others around us were dressed more formally. I understand this is considered a "nicer" hotel, but that shouldn't affect how guests are treated. What really stood out was when I asked a simple question about how long it takes to get the deposit back on a credit card. One of the front desk employees jumped in and said it depends on the card, usually 7-14 days--but then specifically mentioned that if it's a Cash App card, it would "definitely" take 14 days. The way it was said felt very assumptive and unprofessional. I work in sales/finance, so that comment didn't sit right with me. When I clarified that we were using Navy Federal, his tone immediately changed and became much more respectful. That shift alone was very telling. As for the room itself, it did not meet expectations for a hotel that presents itself as high-end. * All four cups in the room were dirty with visible residue and streaks * The bedding had multiple stains, some immediately visible and others noticeable under lighting * The couch had strange stains on it as well * When we pulled out the sofa bed, there was someone else's old medicine wrapper underneath, which made it very clear the room was not properly cleaned * One of the lamps was broken * The sink/faucet had heavy buildup and grime that looked unsanitary (as shown in the photos) The level of cleanliness was honestly unacceptable. I didn't complain during the stay since it was only one night, but it's something future guests should be aware of. The only positives were how quick check-in was and how easy it was to book (we booked through Airbnb, which may also have contributed to how we were perceived). Overall, if you're staying here: * Don't expect equal treatment based on appearance * Check EVERYTHING in your room before using it Definitely not the experience I expected from a place that markets itself as high-end.

I am a Marriott bonvoy and I can't remember a hotel that was so dirty, and service was terrible…read more First of all they wouldn't let me check until 4pm on the dot. I noticed a lot of dogs and when I got to the room, the room had a foul smell. I didn't change cuz I would be spending that much time in the room. But later in the stay I noticed it I my nasal passages when I was going to sleep and my clothes smelled of a kennel. A woman brought a dog to the buffet line with dog in one hand and a plate in the other. The wait staff stopped her still probably dropped a few dog hairs in the buffet. I will never stay here again. When I said something to the lady at Che k out she said they were only on the 3rd floor when that was a lie. I stayed on the second floor and 2 dogs were barking and crying off and on. Literally next door and accross the way. The stench in the restaurant was a mix of dirty rags and heavy chemicals, either cleaning or covering the other smells.

It was comfortable but the room had funny smell…read more 1. Price: decent It is not one of the cheaper places to stay close to the Chicago area. However, this location was the closest for my work purposes, so it was chosen. 2. Cleanliness: 4 stars It was a bit dusty on the shelves and window area. Bed was made and it was clean. 3. Noise: 5 stars I had a room away from the elevators and major walkway, so it was quiet and had no disturbance during the weekend. 4. Smell: 2 stars I could barely tolerate the weird smell, maybe the humidity and old AC filter not working and/or making weird smell. The windows don't open, so there is no way to get nice fresh air. They should open this up! All hotels in Europe has windows open! 5. Breakfast not included and they make it clear from the get-go. 6. Excellent big roomy space to hold conference and business meetings.

Our room repeatedly had someone smoking come in through the vents. It woke me this morning at 5 AM…read morefrom a deep sleep. We complained multiple times to the staff, and they just brought us an odor spray, but did nothing else to try and make it right.

Pretty good place. They have lots of pictures online of the rooms with the kitchenette. The…read morekitchenette comes with a microwave, oven/stove, sink, and full size refrigerator freezer. There were lots of kitchenette utensils too. There is a fireplace for synthetic logs, and a working desk that faces a small tv. The bathroom has one sink separated from the toilet and shower/bath by a door. The bathroom could have been larger or had a sliding door because the swing of the door did not leave much space in there. They had complimentary shampoo, conditioner, and body soap. There was a small soap bar and lotion by the sink. I used the hair dryer in multiple occasions, very useful. There is a full sized mirror. There are also two closets for your clothes. No house keeping, except upon request. The complimentary breakfast gets full with people. They had the standard cereals from dispensers (cheerios, shredded wheat, Frosted Flakes). There were prepacked oatmeal too that just needed hot water added. They had gluten free packaged muffins. They also had a make your own waffle station with the mixed batter and hot waffle makers. You could put jelly, peanut butter, syrup or honey on it. On rotation, they sometimes had either a breakfast burrito or sausage with potato bits. They sometimes had scrambled eggs or frittata eggs. They also had souffle eggs. They also had toast, English muffins, and bagels next to a toaster. There was also hot oatmeal available with toppings. They had boiled eggs and a variety of yogurt. I didn't try the soda machine orange juice or apple juice but I had the low fat chocolate and regular milk.

We stayed at this hotel during our recent visit to Illinois. Our main reason for visiting was site…read moreseeing Chicago, but didn't want to stay in the city and pay for daily parking. When checking in, the staff gave us a hand written welcome note, and a welcome bag with water and snacks. It was so welcoming after a long day of travel. The room itself was great. We reserved a one bedroom, upstairs loft, and 2 bathroom room. It was nice to have the separate sleeping spaces for our family, and to have two bathrooms. There was a full kitchen as well. They offer complementary breakfast in the main facility. You have to eat there, as they don't have paper plates. It's typical hotel options. Parking: Ample surface parking.

Room was good for the price around Chicago areas. The carpet in common areas is wet and stinking…read more Pools were well maintained. Breakfast was good. The front office lady was very helpful. She was keeping an eye on the safety of kids as well.

This Holiday Inn Express is my "go-to" for a decent hotel accommodation at a reasonable price. The…read moreneighborhood tends to be expensive so this hotel is a great alternative to the Hyatt and Marriott properties nearby. The property is a bit tired but at least its clean and has a pool and fitness center. Breakfast is offered daily and while nothing to write home about, is enough to refuel yourself for another work day. Recommended.

stayed here for my wedding. Mauricio Tamay was very kind during my stay and my wife and I really…read moreappreciate him and his hospitality. Will come back again in the future.

I will give 5 stars for the Westin Chicago North Shore…read more The room was a pretty decent size and very clean, the bed was comfortable, and the shower was amazing. I loved the rainfall shower head and the hand held shower tool was great too. I forgot something in my room after check out, and the front desk person was nice enough to let me go back to retrieve my item as well. Marriot in general is a really nice hotel chain, one of my favorites. I'd definitely recommend a stay at this location if you want a nice, comfortable room in a good area.

Mr.Patel, the night manager, is offensively rude and unkind. He adamantly refused to provide to my…read moresister and my cousin -- we had 3xking rms for 3night-- bottles of water. Cheap. It was either buy the $6 bottle of fancy water in the room (no thanks) of drink tap water. There's no market nearby to purchase water, but even the idea is offensive to me when our combined room rates was more than$1300 and we get treated like bums. Nope. This chest establishment turned us into "Never Marriot" travelers.

It was very difficult to have our room serviced in spite of requests after three days. Food…read moreavailable for breakfast is very poor. The facility is fine with friendly staff but you can do much better in this price range. Compares poorly with Hampton Inns for example.

Hotel is okay. Nothing particular upscale about it. The rooms are fairly dated and the hotel…read moreoverall atmosphere is general. I have been to much better courtyards. However, being the location, it fits the overall look and feel. The staff here is very attentive and extremely nice. They also have a shuttle bus that can take you to nearby restaurants!

Rooms are gloomy and hotel has a interesting smell. Was disappointed with this property, bathrooms…read moreare very old and no elevator is a drag.

A small jewelry box with jewelry was stolen from the bottom of my bag…read more I was there not even 48 hr. We ask the front desk why the room hadn't been cleaned. They said someone would come the next day. They came that night and next morning and some in that time it was stolen.

Easy to check in. Our room was spacious. The lobby is also very big and great for groups to hang…read moreout. There were 3 wedding parties staying here so breakfast was crowded in the morning. The breakfasts were your standard continental breakfasts. The coffee was terrible. I would give the hotel 4 stars, but decided to remove a star because parking here is tough.

Nice staff, basic amenities, okay breakfast, firm beds…read more Stayed at this location for a week in one of the suites. Check in was easy, staff was friendly and helpful. Always helped when asked and answered all questions. was able to loan an induction hot plate so I could make one-pan meals. Pan included was very small so more for eggs than full meals for two. Rooms showed some wear but no major defects. Water pressure was okay but not strong. Tv dark balance was off and remote did not allow for adjustment. TVs were 4k sets and fairly large though. Beds were a bit firm but clean. Was a rough night rest the first night but a 30 dollar mattress topper really helped. Just think of it as an unseen add-on for the stay. Not hard, but needed some cushion. Internet speed was reasonable and only disconnected once or twice a day. Worked well enough for the occasional team meeting or call. Pool was heated but not hot. Still a little chilly but if you swam a little it was easy to shake the chill. Gym was small but functional. Some dumbbells one cable machine and 5 cardio machines. Breakfast was very basic. Egg circles, breakfast breads, a couple protein options and a waffle station. Not great but good enough to get you going. It's not a bad hotel by any stretch of the imagination. It's functional and works for the average traveler. There's some maintaining that could be done, and some accommodations could be better, but if you're in the state for work it will do.

I have stayed at many different hotels in the area for work over the years. I tried this one and I…read morethink it's my new favorite. Easy to get to, convenient to many area businesses and very comfortable. Lots of decent restaurants not far from the hotel. Staff is very nice and responsive. Definitely recommend.