I purchased my most recent Escape from KR last year and visited the service department this week…read morefor state inspection and an oil change. Unlike others on here, my experience with the service advisers has been positive. On Wednesday morning at 7am, they were friendly and welcoming. They were done with my vehicle faster than I expected. The new waiting room in the showroom building is much better than when the waiting room was down in the service building. I just wish there were a few comfortable seats away from the TV for people who prefer to read rather than watch the Today show.

I bought a new Ford in CT. I had one oil change/tire rotation at the dealership that I purchased…read morethe car from before moving to Mount Washington. After moving, I only used Kenny Ross for service because my car was new and they were the closest dealership. I had numerous issues with them, but the biggest one happened when I went in for an inspection, oil change, and tire rotation. They said I failed the inspection because of my lug nuts. I told them that they were the only folks to touch those besides the other place once, but I thought it was reasonable for me to pay to replace. They charged me $300 for lug nuts, they included labor even though I was paying for a tire rotation already. I let them know that I felt that was excessive, but I didn't argue much. I just thought to myself, "this will be my last time coming here"! A year later, I went to Apex auto on the south side for an oil change, tire rotation and inspection. Guess what? It failed due to bad lug nuts. I told Apex that it could not be correct, because I just replaced them a year ago. They took me into the shop a proved that my lug nuts were never replaced. They charged me less than $100 to replace them. Kenny Ross rips people off. They stole $300 dollars from me. I let people know as often as I can. DO NOT TRUST THIS CORRUPT BUSINESS! AVOID AT ALL COSTS!

I love all the guys here very helpful, respectful and made my day with the entire process of buying…read morea car. Everyone should check out his inventory cars are good and you will be taken care of!!!!!

I wish I never bought this car. He has no back bone . I don't know how he can stand up.Should be…read morecalled shed motors. Don't know how you sleep at night. I would never recommend anyone to the joke of a car place. We sell Rubbish and we don't care about you . Once he has his money not his problem. Thank you very much what a stand up guy. Not!!! You cost me a lot of money you CLOWN. Clown motors that's what you should call it. You should be shamed of your self. But your not. Sad little man. This place should be CLOSED DOWN

I can't say anything bad about this shop. they have been doing a great job taking care of all my…read morecar needs. they are very honest and kind and have very fair prices. I definitely would recommend them to anyone looking for a reliable shop, it takes my anxiety away knowing they are there to help.

Always great service. I have an old car and require a range of maintenance and tire changes. They…read morealways help me out in a timely manner, and prices are very fair.

I drove 6 hours with a trailer to purchase a motorcycle from this dealership based on how it was…read moreadvertised: "mint condition," one owner, clean title, garage kept, not a scratch. Before I even saw the bike, I was told: * Cash only * Paperwork was already prepared * I was asked to sign before inspecting the motorcycle * I was not allowed to test ride Once I finally inspected the bike in person, the condition did not match the advertisement: * Visible rust on the frame * Rust in the rear * Corroded and worn hardware/screws * Clearly not "mint" and not "no scratches / garage kept" as described When I calmly pointed out the issues and asked why none of this was disclosed beforehand, the seller became angry and defensive and claimed he "didn't know" and that it was "normal." This was a complete waste of time, fuel, and effort after traveling six hours based on inaccurate information. I walked away because the motorcycle was not as advertised and the pressure to sign and pay cash before inspection was unacceptable. I am leaving this review so others don't make the same long trip under false expectations.

Stay Clear of this place at all costs. I went to go buy a 2009 Mercedes E350 vin number…read moreWDBUF87X09B372052 from this dealer. Drove 4 hours there to check it out and the car was in total disrepair. Brakes were noisy where they just slapped some cheap pads on it. The car shook like crazy when applying the brake pedal and I noticed that the front end looked like it was poorly repaired. I asked them if it had ever been in an an accident and they said it never had been and its all original paint. After about 30 minutes going back and forth I finally had them run the carfax and wouldn't you know it was involved in a front end collision. These guys will tell you anything to try and take your money. Overall it was a total waste of time and I left empty handed.

bought a truck at the end of July this year, now Oct. something went wrong with the axel. I got a…read more8, 000 mile or so many months(cant remember how many) warranty, in which I am still under. took it to the shop and find out the warranty is not good. Now I am trying to get ahold of the car lot and the number is disconnected and web site is down. my next step is the magistrate

Dan was great to work with during the buying process. We knew what vehicle we wanted when we walked…read morein the door thanks to their website being current. He seemed very helpful with any questions we had. I believe it was less than an hour from the time we walked in that we walked out with the truck. Unfortunately in the first couple of weeks it needed quite a bit of work. The alternator was bad, the steering knuckle needed replaced, and the electrical started with some strange issues. Approximately two months after the truck was purchased, the differential started leaking. My mechanic put it on a lift and discovered extensive undisclosed frame damage. Dan has repeatedly told me he would contact the owner, but I still have yet to hear any response. This truck is unsafe to drive, and they do not seem to care. Very disappointing as I am now without a vehicle again, despite just buying one. Avoid this dealership.

BUYER BEWARE: Sold an Unsafe, Defective Vehicle & Refused Refund Within 24 Hours…read more Do not buy a vehicle from Fellini Auto Sales unless you want to be scammed out of thousands of dollars. On Friday, July 10, 2026, I purchased a 2012 BMW 535i from this lot, paying $11,000 via debit card (plus a 2% processing fee, totaling $11,220). Within less than 24 hours of driving it off the lot, the vehicle suffered catastrophic, dangerous mechanical and electrical failures. By that evening, the exhaust was heavily smoking. The next morning, the engine began making severe mechanical noises, the dashboard lights completely blacked out while driving, the turn signals stopped operating safely, and the Check Engine Light came on.An independent electronic diagnostic scan pulled BMW Fault Code P12A9 (Boost Pressure Sensor: Pressure Too High), confirming a severe, progressive turbocharger overboost condition that creates extreme internal engine pressure. A cluster of catastrophic failures like this does not magically appear overnight through normal driving. This was an un-disclosed, pre-existing condition that was clearly masked or temporarily cleared right before the sale just to get the car off the lot.When I contacted management to formally revoke my acceptance and demand a refund for a vehicle that is fundamentally illegal and unsafe to drive, they refused. They tried to hide behind a boilerplate "As-Is" waiver, claiming that because they gave a small discount, they are not responsible for selling a broken car. Under Pennsylvania law, an "As-Is" waiver does not give a dealership a license to commit fraudulent concealment or hide major safety defects. They also tried to lure me back to their own service department for a "goodwill inspection"--likely to clear the computer's historical freeze-frame data and destroy the evidence of when the code first triggered. I flatly refused.This business engages in deceptive trade practices and has zero integrity. I have already filed an official fraud complaint with the Pennsylvania Attorney General's Bureau of Consumer Protection and am handing the case over to a consumer rights attorney to pursue treble (triple) damages under the PA Unfair Trade Practices and Consumer Protection Law (UTPCPL).Save your money, save your time, and stay far away from Fellini Auto Sales. They will take your money and leave you stranded with a broken, smoking vehicle.

Arnés acts like he's a great guy then when something goes wrong with your car , he's a totally…read moredifferent person. I would never buy another car here again.

I purchased a 2015 Nissan rogue and work with Barry the owner to get the car ready to drive to He…read morecorrected some minor issues did a full state inspection and I was able to drive the car to without issues a great value for a low price, a great place to buy a used car

Owners treat you like family. Fair prices and prompt service. Knowledgeable mechanics.read more

Tommy was very dishonest about the Lexus he sold us. It had many issues that he was well aware of…read morebut didn't disclose. He's a con man who has no problem taking advantage of people. The day after I got my car from this lot, the air conditioning stopped working (it was the evaporator that was bad and he was aware of it). The lot paid for the part, which was a little over $100, but the process of replacing the part is very labor intensive and expensive and we could not afford it. Fast forward a month or so later, the car would not start. Almost $2,000 later, the car is still not running correctly and won't make it out of the driveway. We found a mechanic recommended by Tommy who has been nothing but helpful, but he agreed that the best course of action is to get rid of the Lexus. We were in a very bad situation and Tommy took advantage of that. We were pretty desperate for a car after my BMW (which we traded in here for the Lexus) stopped being reliable. He ripped us off on the trade and will continue to do that to others! Do not do business with these people. You will get screwed over.

I wish I could give zero stars. This place is a rip-off waiting to happen. We purchased a car in…read moreOctober and the next week started to have problems. The owner, Bob, wanted nothing to do with us. He pawned us off to a mechanic who said there was a litany of problems with the car. We took it back to Bob and he agreed to have them fixed. We thought he did until a month later (we rarely drove the car), when there were more problems. Guess what? At that point it was past the 30 day warranty bumper to bumper. Bob YELLED at my fiance and threw, yes threw, a paper at her saying its our responsibility now. The paper had a list of three mechanics to talk to. They never returned our calls and never offered to fix what THEY did wrong. A month later, we started getting water in the front well. Yes WATER! We, at our own expense, took it to one of the places he mentioned. They said they fixed it but water was now coming in the back. We couldn't drive the car for 2 months over the winter but when spring came, we decided to take it to a mechanic locally. There were several inches of water UNDER the back seat. The water had burned out an electronic controller. They said there were other problems INCLUDING tires that were worn to the threads. What the hell kind of place sells such horrible KNOWN to be bad vehicles to unsuspecting customers? Used Car World and Bob Fallon. When we took it to a VW dealer, there was too many repairs to name. It would cost more than what I owed on the car (still $6k). We traded the POS in and got a very reputable car from Day Apollo - a MUCH better experience. If you want terrible service AFTER the high pressure sale, go to Bob and his horrible business. If you wanted to be treated fairly, go anywhere else.