I knew I came to the wrong place when they took X rays of my hip considering I was there for my…read moreknee. It seems they take X rays before you see a doctor. Yes I have problems with my hip but nowhere near as severe as my knee. The X ray tech only offered an unstable support device on my left side pushing me to the right. The device had 4 legs with a tall handle with two legs on the floor and two elevated on part of the x ray machine. I was in excruciating pain try to stay on my feet to prevent falling to my right. The support device should have been on my right where the bad knee is sitting on a level surface. Next I'm called into a room by a nurse who also seemed more concerned about my hip. My knee has been hurting for 3 years with the hip starting to give pain about 7 weeks ago but with mild pain. My right knee will no longer hold my full body weight. I asked about treatment for my knee but was told we're not dealing with that today. Knowing this wasn't the right course to get the ability to walk again and the dangers in X ray it was time to leave. didn't get to see a doctor yet I'm being billed for a missed appointment which I have no intention of paying since none were available for the primary reason of being there. The various puddles of urine at different levels of evaporation was a sign before X ray. There had been urine on the floor for hours. Hopefully I won't have to wait another 3 weeks to see a professional.

So my Mom has been at Brickyard for five days now. Wednesday, my Mom called me in horrible pain in…read moreher knees. It had been a long time since I'd heard her cry from pain. So I emailed Jemai, and did my best to explain to her my Mom in regards to her pain management. I know as a Director of Admissions, I would have been like who the heck does she think she is! Just kidding! But seriously, when you brimg your loved ones to a place you know nothing about, you're VERY nervous. It's understood that people have to become acclimated to systems, but sometimes there's a right away thing that comes about. And with our Mom, that's about what it is. Everything else, she's cooler than a fan. But Jemai acted right away! She emailed me back with the Director of Nursing, Kathy, a part of the email letting me know she passed along my concerns to the appropriate party. Then Kathy emailed me directly addressing my concerns with solutions!! Then Rhyle, the unit manager, responded introducing himself, letting me know to reach out with any concerns. Now I'll say this much in comparison to Ignite Medical Resorts, which I still love, Brickyard is A1 in response time in email form, which I appreciate, because I am an email kind of girl!!! Also have to thank Nurse Yasmine for getting the ball rolling, getting control of Mom's pain. She even got her setup with an orthopedist for her knee pain. So appreciative! And I met Jasmine, whom my Mom loves!! I asked about laundry, and she took Mom's clothes right down. Hope they make it back. Lol TBC She also talks of how much she helps her, along with TaNiyah. When you find genuine caring people, it means the world. Then there is therapy, which my Mom talks about alot. She even has good nurses on the midnight. Thank you to the midnight shift. She doesn't remember names well. Lol She talked about how much she's getting up and down in therapy. Will admit, haven't seen it yet, but says she be wore out!! Lol That's a good thing. So thank you LaTisha, Sue, and whoever Rick?, hope that's right. She talks about them often, with a smile. Thank you to Ms. Bianca, the Unit C manager. She made sure to ask what Mom needed, especially a walker, which is what we said. She said she'd get it ordered, with a list of other things. Everyone has been so helpful. ADMIN AND UNIT C ROCKS! It is so appreciated. The things you hear are sometimes often misconstrued!!

Excellent service and care givers. Timely appointments. Knowledgeable and gentle with my elderly,…read morebedridden Mom.

After my mother underwent surgery on her dominant shoulder, we experienced a nightmare at Ignite…read moreMedical Resort in Merryville, where my sister shockingly found her unresponsive due to inadequate care. Thankfully, we were able to move her to Spring Mill Health Campus, and the difference was night and day. The team at Spring Mill not only nursed my mother back to stable health but also helped her regain her strength, walk again, and become independent with their support and encouragement. Their dedication and compassion truly made all the difference. My mother received rehabilitation, skilled nursing and memory care while at Spring Mill. The facility itself is exceptional--clean, well-maintained, and free from unpleasant odors. More importantly, the staff is amazing, providing attentive and professional care. The leadership team is actively involved and has gone above and beyond to communicate with our family and ensure my mother continues to receive quality healthcare as she transitions to another facility. I cannot thank Spring Mill Health Campus enough for the care, dignity, and respect they have shown my mother. If you are looking for a nursing and rehabilitation center that genuinely prioritizes patient well-being, this is the place to go. Highly recommend!

I made the horrible mistake of sending my mother there to receive hospice care after being told by…read morethe hospital social worker that the various facilities in the area were pretty much the same. The hospice staff (which is separate from the facility) was wonderful, but some of the staff at Spring Mill were horrible. No one wears any name tag or ID, so when I tried to register a complaint, I couldn't name the employee. My mother had dementia and 3 different cancers which were very painful. We were assured that a family member could stay with her overnight, which my nephew did, but the next evening one of the nurse's aides insisted that he had to leave because it was against the rules to stay overnight. The next morning we arrived to discover that my mother had not received any pain meds overnight because "she never asked for them". I again explained that her dementia made it hard for her to remember where she was and why she was there. I'm pretty sure no one checked on her all night. Later that day I overheard the aide telling another staff member that my nephew "looked sketchy" and if he stayed the night she was going to clock out and go home. I went to the nursing supervisor to let her know that some of the night staff seems to be worried about their safety, and she rolled her eyes and said they have no reason to be worried. I went back to that aide and said I tried to bring her concerns to the supervisor and she just looked at me. Then I asked her what exactly she means by the term "sketchy" because I didn't understand, and she said she didn't have to answer to me and she takes excellent care of all the residents. Then I said, "How can you say that when you were ready to leave them shorthanded all night because you didn't like the way my nephew looked?" Next thing I know she's screaming at me while the other staff members are dragging her down the hallway. I told whatever staff members who were there that I didn't want that woman anywhere near my mother because I can't trust her. I never saw her again for the remainder of my mother's stay. The next two weeks were filled with repeating why my mother couldn't ask for pain meds but was obviously in pain, stopping them from rolling her over to change her diaper until AFTER her meds, dealing with nurses who refused to place the drops of medicine in her cheek unless she was alert (some would do it, others would not). I finally figured out that we would be able to take better care of my mom in her apartment with the help of hospice. I was paying a fortune to be frustrated and angered by insensitive people who have no business caring for our loved ones. I later discovered that Medicare.gov has a rating system for nursing homes, and, not surprising, Spring Mill had their lowest rating. DO YOUR RESEARCH!!

I can't give enough thanks to companion care for taking care of my grandpa. They did an amazing…read morejob. The owner took the time to come out and meet my family and assess the situation. The caregivers were very friendly and worked well with my grandpa on a daily basis. This smaller family owned business is exceptional. Highly recommend to anyone looking for help for their loved ones!

When my father became ill so quickly I had to find help immediately. I called Companion Care and…read morethe owner Diana was out the same day to meet my father and review the home care needs. She was able to obtain staffing within a few days and created a 24 hour schedule for the month. The helpers were kind, attentive, and professional when dealing with my dad. They became like "one of the family" and all family and friends traveling from out of town were very impressed with the service they delivered. Diana also made it nice that the staff consisted of only 4 or 5 helpers so my dad was able to get familiar with them. This is a fantastic group of people and I could tell it was just not a job to them it was their passion.. Sherry-Highland

When my father resided in St. Anthony Village in 2018 he was treated well and we visited him every…read moreother day to ensure his care. He was cognitively alert until his death. We placed my mom there in 2020 on the memory care unit with a diagnosis of dementia. At one point she was found on the cold floor and according to the ER doctors , she had to have been there for hours for the condition she was in. The facility wasn't even going to send her to hospital until family demanded they do so. She was admitted and spent over a week fighting for her life. She returned to the facility on a different unit because there were no open beds elsewhere. She had physically deteriorated from this incident being unable to stand or transfer anymore. Over the next 2 years she had 4 new injuries that were unexplained, some undocumented by staff only to be discovered by family or Hospice staff. She has finally be relocated to another facility where she will receive the care and dignity she deserves. DO NOT PLACE YOUR LOVED ONES HERE. THEY OFFER EVERY EXCUSE FOR THEIR POOR CARE INCLUDING LOW STAFFING....THEY SHOULD OFFER INCENTIVES AND PAY THEIR WORKERS BETTER TO PROVIDE BETTER CARE. The director of nursing and building administrator don't even have the decency to return calls.

Love this place! Recommend it to anyone with a family member that needs full time care. Every…read moreperson who is part of the Village treats the residents with respect and like they are a family and visitors in the residents home!