Best tire shop around ! Always friendly always willing to help even if you don't. Have appointment…read morethey actually offer you help vs other tire shops by Costco like the one in pg county which turned me and my family away ! Shame on them !

Very fast and helpful ... price better than most .... Small waiting area ... I have a membership…read morebut don't have a tire package still reasonable for repairs .

Moving to Maryland, had to get my Inspection done for both Cars and i picked Fort Meade Auto…read moreCenter. Guy at front desk was very welcoming . Dropped my first car at 9 am and picked it up by noon then i dropped my second car which i picked by 3 pm . Pretty prompt service and great prices. 2019 AUDI Q5 - 89$ (Inspection Fee) + 72$ (Needed Wipers Change) 2024 CRV Hybrid - 89$ (Inspection Fee) . No issues since only 4 month old car. I did call a bunch of places to get prices for Maryland Inspection and these guys gave me one of the best rates.

On 4/25/24 was the first time I took my 2012 VW Jetta to this place to have my A C. checked. From…read morethe guy at the front counter checking me to the office manager Morgan was so welcoming and nicemy cost was a certain amount for checking my A C. for leaks, and a recharge with freon and when finished I left happy that my A.C. was now working and the service was great. 5/14/24 I called and spoke with Morgan regarding my A C. was not putting out alot of cool blowing air and he suggested to bring it back in at no charge. The same afternoon I took my car back to them and the Tech looked for any leaks or other issues but all looked good, Morgan wanted to check my cabin filter inside my car and when he pulled it out he noticed it had been put in wrong by the last place that had changed my oil which was Jiffy Lube. They had crushed it when the tech at Jiffy lube took it out and put it back in. Morgan at Ft Meade auto center ask if I could go buy a Cabin Filter and bring it back to him and he will put the new one in the correct way and he did just that and my A.C. has been putting out much cooler air, im 100% satisfied and will recommend this place to everyone.

I was stuck at 12am in the middle of an intersection at the end of a winter storm and Kieth came…read morequick and ready. He towed my car to my home. very very good experience

Worst experience of my life. I would not hire them to do anything. Bought a used excursion from…read morehim and he lied. I asked if it was a salvage vehicle and he said no and showed me a clean title. Turns out vehicle is salvaged and title is no good. Called him back and he told me too bad so sad and hung up on me. Contacted police and they said it is a civil matter. In process now of sueing... don't walk, run from this business!

I loved coming here when i lived in the area. They were helpful with checking my tires and doing my…read moreoil changes. Many times people that service your car are kind of dismissive and just want you in and out, but here they had no issue explaining and being thorough so i'm informed. i will always choose jiffy lube!

Had a great experience considering when I came in I was not prepared and the worker bob patiently…read morewaited longer than he should have for me to arrange my payment through CarAdvise. I noticed the workers cleaned out the inside and the front of the vehicle without us even asking and did their regular inspections. Very friendly staff for this area and I would definitely come back again, thanks bob!

After a frustrating experience elsewhere, I brought my 2017 Hyundai Elantra to Columbia Family Auto…read moreCare for a second opinion regarding a traction control light, check engine light, and intermittent loss of acceleration. From the first phone call, I could tell the experience was going to be different. They were able to get my car in quickly, performed a thorough diagnostic, and accurately identified the issue as a faulty sensor. The repair was completed the same day, and my car has been running great ever since. What really stood out to me was their communication and transparency. They took the time to explain exactly what was wrong, showed me the old sensor they removed, and answered all of my questions in a way that was easy to understand. I never felt pressured into unnecessary repairs or talked down to. A month later, when I called about a separate issue, they immediately pulled up my vehicle history and knew exactly who I was and what work had been done. That level of organization and customer service is rare. Finding a mechanic you trust can be difficult, but Columbia Family Auto Care has earned my trust. If you're looking for honest diagnostics, fair pricing, and a team that genuinely takes the time to help their customers, I highly recommend them.

I drove from California to Maryland via interstate 40. The roads were full of huge pot holes and…read morethe front end of my Subaru was damaged. Not knowing a reliable repair shop in the Columbia area, I had to search based on online reviews. I tried several shops that all have "front desk service" (including dealers) and none of them really understood and investigated the condition thoroughly. After several months, I realized that my mistake was dealing with middle persons not the real mechanic. The experience has been very disturbing. By chance, my neighbor suggested that I should try out Columbia Family Auto Care in Jessup. Young is the mechanic that owns the shop. He is very experienced and pays interest in hearing out my description of the car symptoms. Now, my Subaru is back on the road with smooth rides. What a good feeling !

Since they relocated to Elkridge and are now Prestige Wheel House the service has gone down. The…read morewait times are long and they are unable to fulfill their appointments. If you have read this far this is why. 1. I had an 11:30am appointment and arrived at 11 to complete the paperwork. I was told it would be a 2 hour wait from the front desk attendant who was pleasant. 2. At 1pm I inquired how much longer it would be since my car was still sitting out front. The front desk attendant said another hour. At that I was offered a discount. 3. At 1:30 when my car still had not been taken back the desk attendant said I can not get your car done before 2pm. At which time she gave me my keys. 4. I was only there 2 hours however there we 2 guys before me that were there much longer. I would not use their service as the wait times are long and their communication as to delays are poor.

I had a terrible experience with PWH. I ordered Vossen wheels from a local place in Sterling. This…read moreplace source Vossen wheels through PWH since they are Vossen distributor. The whole experience was vague and painful. Here is what happened: - Order arrived three weeks late. No one was following up from PWH except the guy who I placed the order with. - FedEx delivered the wheels package to PWH location, and no one picked it up. We had to notify them to receive the package, and they did two days later. - PWH sent the wheels mounted without lug nuts!!! We had to order lug nuts from Vossen. My car literally was sitting on jack for a couple of days in the process. - Once the installation completed, I found out that the TPMs were not installed !! They completely forgot to include TPMs even though I paid for them. Now, I am trying to figure out how to get a refund from PWH. This is by far, one of the worst experience I had with anyone in the auto industry around the area. Not recommended at all !!

My tire had a nail in it and I did some calling around for a price check. 2 places was going to…read morecharge between $40-$60. I called Expert Auto Repair & Tires and spoke to Olivia and said the price would be $20 and take 5 mins. I went to the location where I was greeted immediately. Oscar had me pull my car up and he plugged the tire right on the spot! I wasn't there for more than 10 mins between getting the tire plugged and paying. Both Olivia and Oscar were very nice and made sure the service was completed to my satisfaction before I paid. The only thing I will say was it was too much air in the tire compared to the other 3 but it was nothing to just let some out. I will definitely be going back for future vehicle maintenance when the time comes!

Bought new tires in May of last year . The purchase included tire rotation. Service was swift and…read moreconvenient. I would definitely return again in the future.

I will NEVER come here again not even for gas. I had a clanking noise underneath my SUV. they said…read moreI needed rear differential replaced. I paid 1200 for a used one and it didn't even fix the problem after having my car for 3 days. I feel like they took advantage of a woman. when I returned to complain they said at the time I needed that replaced and they would not take advantage. I took my vehicle to Mr Tire and it just needed a clamp on the cvt $10 Which they didn't charge me for. Never again mf's. Lesson learned. If I can't stay to see the work being done I'm not leaving my vehicle.

Brought my car in and within 48 hours they called me, told me what the problem was, and gave me a…read moreprice quote. They're availability, demeanor, and service were all great. I am super glad my car was fixed in such a timely manner. As far as I know they also didn't try to shortchange me or trick me into fixing more stuff in my car so they're trustworthy is good in my book. Thank you for the service!