Grease Monkey on Ritchie Highway is unlike any automotive repair shop I have encountered in the…read moreBaltimore-Glen Burnie area. What separates this location from the typical garage is their combination of speed, mechanical capability, immediate service, and determination to finish the job correctly. I brought my vehicle in for substantial rear-brake work involving new brake drums, wheel bearings, brake components, hardware, and the related parts needed to properly complete the repair. Instead of telling me to leave the vehicle for several days before a technician could even begin, they started working on it immediately. That is the remarkable part of their business model. They provide the urgency people expect from a quick-service operation, but they are capable of performing serious and complex mechanical repairs. When additional parts were needed, they were able to obtain them from nearby suppliers extremely quickly. In one instance, the replacement drums arrived in roughly 15 minutes, and the technicians continued the repair without unnecessary delay. I also observed other customers arriving with automotive problems and saw the same sense of urgency: diagnose the problem, obtain what is needed, and get to work. There was no attitude of, "Leave it here and maybe we will get to it in a few days." The young leadership and technicians work with tremendous tenacity. If a repair requires another component, another adjustment, or another step, they keep moving forward until the vehicle is properly repaired. I did not have to stand over anyone or repeatedly ask whether the related components were being addressed. They handled the repair comprehensively. Many dealerships and traditional repair shops can keep a vehicle for several days simply because it is waiting in line before anyone begins working on it. Grease Monkey has created something different: bring the vehicle in, get the repair started, obtain the necessary parts quickly, complete the mechanical work, and get the customer back on the road. Their building says, "Done Fast. Done Right." After experiencing their service firsthand, I can say that is more than advertising. It describes how this location operates. For drivers, families, commuters, and businesses with fleet vehicles throughout the Baltimore and Glen Burnie area, this is a shop worth knowing about. Five stars. Grease Monkey is not simply another repair garage. They are demonstrating what modern automotive service should look like.

Very fast with response through Yelp…read more Service was performed relatively quickly. Had an unknown problem causing the engine to not turn over. They diagnosed and fixed the problem. They charged a fair market price without any strange fees or charges. Would take my vehicle here again.

I've been using Arbutus Automotive Inc. for the last - 15…read moreyrs. I am 72 yrs old I have dealt with many auto repair companies in the past. FERGIE is the most honest, direct, and inexpensive car repair service I have ever dealt with. Try them out what do you have to loose. NOTHING!!!

My mother took her vehicle into John at Arbutus Automotice last week to get her brakes done. John…read moreoffered a very reasonable price compared to other estimates and provided excellent customer service, fast turnaround time, and great quality repair. She is very pleased with the outcome and has begun recommending this business to all co-workers, friends, and family. Thank you for servicing my family!

They are a great mechanic shop. I thought I had a major engine issue and they called me up and told…read moreme there wasn't a problem, saving me well over $1000 and parts and labor. Good, honest people, and Salvador is great. Will definitely be doing business with them again if it's ever needed.

I had my timing belt changed about 5 months ago and I've had no related issues. This shop is clean…read moreand organized. They send promotional emails to me occasionally (doesn't bombard my email account with countless emails). Just enough emails to remind me to take my vehicle in for the next oil change and tire rotation. No high pressure sales here either - they make recommendations but by no means do they make you feel guilty for saying no.

They didn't ask for a review, that's refreshing. They had all the bases covered. They towed my van…read moreat a very reasonable price. Repaired a lot in a little time. Down to earth people (the kind you can trust and feel at home with). I had a lot of expensive equipment in the back that i didn't have time to remove. Nothing was disturbed. I highly recommend this repair shop. Thank you, she's running quieter than ever!

This place has gone down hill. They take your car and then say they can't work on a 06 bmw ,…read morereplace rear shocks. Took two weeks waiting on the appt. They know my car they worked on it for years. Matter of fact, they did the front struts, and tie rods all around. These so called techs, (Jesse) they gotta go by what the parts wholesaler recommends. According to Nathan the guy in charge. Ever since Mark Wigley retired, that place has gone to . Jesse installed the wrong coils on this car last year, and didn't want to admit his wrong. I ended up taking the vehicle to Baltimore Beamer. They provided me with the wrong coils, which I presented to Nathan and he did reimburse me for them. I you can't work on a certain vehicle, don't work on it at all !!! I also understand they have a problem obtaining right parts ? What the hell does that even mean ?Terrible. I have spent thousands of dollars here throughout the years. Never again, I'm telling my family and friends in the neighborhood.

Outstanding service. Replaced My TPMS sensor and recalibrated my JEEP system in under an hour…read more Recommend them for your tires and any other service. Elkridge best kept secret

This place is amazing. So welcoming, helpful and doing everything for the customer. If I lived…read morethere would totally use them for everything. Larry and Nick are great representatives for the company.

They seem to want to hustle everyone for extra services including cabin and air filters.read more

Kevin and Dom took good care of us when our car broke down in the middle of a weekend road trip…read more Good service, good advice...good guys.

Came to get an oil change and to see if the level of service is 5 star like the previous visit…read more I pulled into the lot and was directed to drive forward. A pleasant young man greeted me, asked what was the purpose of my visit (oil change), and escorted me to the waiting area. The editing area had comfy chairs, a vending machine, water cooler, and TV. My oil change was times was less than 30 minutes. The staff at the counter were pleasant and applied my discounted coupon, which was a great value as it made my cost go down a bit. All in all, a pleasant experience servicing my vehicle and will definitely visit again.

I hit a Pothole not even a mile away from this business. They took great care of me fix the vehicle…read moreand sent me on my way. Paid about $200 for a brand new tire and services....

These 2 guys are extremely professional and polite,,,they provide excellent quality service and I…read morewill definitely call on these guys again and also I will definitely refer them to my friends and family who wants quality service and professionalism,,,,,thank you guys again for going "above and beyond",,,,,,just for me...... Sincerely and respectfully, Eric Smothers.....

My family and I have recently moved to MD and our car needed to pass inspection. We needed to…read morelocate a rare, out-of-production control module, or our car would fail MD inspection, though it is mechanically sound. Johnathan at 7 Auto went out of his way to locate the part, confirm that it would work in our vehicle and see that it was installed for us. His kind attention and courteous patience has been very much appreciated. We will definitely continue to trust our vehicle only to 7 auto!

Wal-Mart Auto Service is horribly inconvenient and unsatisfactory. None of the auto services ever…read moreanswer the phone and it takes forever to get an appointment to service my car.

what is the point of setting a appointment time if you aren't going to stick to it? Just came in…read morefor an oil change thinking it would be like 40 mins but god forbid they start something on time. If you're gonna require appointments be made in advance then start it at that time.

Do not get your car serviced here if you value your vehicle. The repair turnaround time is…read moreextremely long, and aspects of the service process left me uncomfortable with how vehicle and keys are handled. I have witnessed concerns about the possibility of unauthorized access or key duplication after servicing. I would strongly advise others to use caution and consider alternative service locations.

I had a previous terrible review posted for Caton Auto. It was a fair, accurate review and I stand…read moreby it (I will post it at the end). However, eventually I complained enough that they "unretired" a general manager who seemed the only one to understand how to address warranty issues and they agreed to repair my vehicle. It took a year to get the warranty honored and to be heard. Let that sink in- a year. And they had to "unretire" a person to get customer service to happen. Crazy. So I scheduled almost a month in advance. It still took them three days with minimal communication and maybe I'm just bitter but I am very surprised the unretired general manager (Mr. Kenny, if you're wondering who it is) never contact me again to see why I was frustrated about the length of time it was taking. Or to see if the problem was finally resolved. Or to see if I'd change my reviews. So, I am happy to report they honored the warranty but I would never recommend these guys unless you're desperate. If you're a woman, I would recommend you drive away as fast as your car can go.