Erik was at my home for over an hour cleaning my 2 A/C units, checking the refrigerant, and…read morechanging the filters. He was very thorough and professional. At the same time he was also very personable. If I need more work, I would be happy to see Erik return. I can highly recommend West End Heating and Air. A year ago my AC suddenly failed in the middle of the summer. They came out quickly and replaced my unit at a very reasonable price.

We had West End Heating and Air replace our heat pump/air handler and we're very pleased with the…read moreresults. We opted to pay more upfront for a better unit (American Standard) that qualifies for an energy efficiency tax credit. So unless there's an issue with the tax credit, we ended up paying less for a better unit in the long run. They completed the job in about 5-6 hours.

We had both HVACs in our rental reported out on a Saturday. We called Mode's answering service and…read morein a very short got a call from the owner Todd. The tech Steve came right in time. He promptly fixed the blown out capacitor and reported the second HVAC was working just fine. He also pointed out that the tenants had let both AC filters get very dirty. The charges were very reasonable. I highly recommend them for any AC work and they will be the first people I call if I need AC work.

My heat went out in late November. I called Mode and spoke with Todd, who is the nicest guy. They…read morecame out, showed me photos of what was going on, and recommended a new system. Since it was 18 years old, made sense. They got me on the schedule quickly, installers were so efficient and personable. Great company to work with, highly recommend.

Yesterday, Daniels came out to replace our 16-year-old HVAC system, which was very much on its last…read morelegs and fully aboard the struggle bus after the recent heat wave. The team that came out, Peanut, John, and Jeremiah, was absolutely incredible. They were thoughtful, kind, professional, and so quiet I barely knew they were here. They arrived on time, completed everything, and had the area cleaned up by 2:30 p.m. Based on Ronnie's quote and recommendation, they also did minor duct work to enlarge the supply ducts to the far end of the house. We heard and felt air coming out of three vents that we honestly had not felt in over 20 years of living here. Ronnie was the only person who mentioned that solution when he came out to quote us for a new system, and it made an immediate difference. While the install was happening, Mrs. Daniels, the owner, came by personally to collect payment and have us sign the contract. I am usually someone who prefers to do things online, but having her show up in person and put a face to the business was such a thoughtful touch. She even hugged me at the end of the transaction. From start to finish, this was a wonderful experience. The system works beautifully, the house already feels better, and the people made the whole process feel personal and cared for. I would absolutely recommend Daniels.

Very nasty and rude customer service. I spoke to a man and a scheduled an appt . They were a no…read moreshow . I called and a woman told me she spoke to me and had told me she didn't have openings that day

I was extremely pleased with the exceptional service that I received from Woodfin on August 5,…read more2026. Taylor Surkees performed an outstanding job as he methodically conducted the preventative maintenance process on my AC system. His professionalism, engaging demeanor, and expertise was astounding. Thanks so much for assigning this knowledgeable young man to complete the service.

Before you ever use Woodfin get other pricing. While I was away on vacation my Mother-in-law needed…read morea toilet tank valve replaced (a 20 minute job). She was charged $450. This was not emergency nor after hours work! That is excessive!! I cannot recommend them in good faith!

We switched to M W Butler about a year ago for generator maintenance. They are courteous,…read moreresponsive, professional and customer oriented--very friendly and helpful. We asked them to replace our generator. When the generator didn't arrive as scheduled because of weather, they kept us informed every step of the way. They installed the generator and finished the job in heavy snow. I highly recommend them --from the lady who answers the phone, to the highly skilled technicians to the owner.

They are professional, kind and considerate. I have these guys come out every year. They keep…read moreeverything working great.

Great experience with this HVAC company! They were quick to respond, showed up on time, and clearly…read moreknew what they were doing. Derek was wonderful--professional, knowledgeable, and very helpful throughout the whole visit. I couldn't have asked for better service. Highly recommend!

I highly recommend this company! Derek is incredibly knowledgeable, honest, and takes the time to…read moreexplain things in a way that's easy to understand. Their pricing is very reasonable, and you never feel like you're being pushed into something you don't need. Laura is so kind, helpful, and wonderful to work with as well. It's hard to find a company you can truly trust, and that makes such a difference when it comes to something as important as your heating and air. Great people, fair pricing, and excellent service!

If I could give Bryan 10 stars, I would. I have worked with many HVAC people over the years and…read moreNOBODY has been as thorough and fair as RVA Heating & Cooling. Bryan went WAY above and beyond to make sure he put the correct system in my house and he nailed it. BTW, I am in Richmond, VA. For some reason Yelp is saying I'm in Nags Head lol. My house has a Unico system in it (those of you familiar with it may know how challenging and difficult these systems can be) and it has NEVER worked correctly. I replaced the original heat pump once before and, when the second heat pump died, I was looking for someone who could figure out what I should replace it with. It turns out that, since there have been refrigerant changes, I would need to replace the entire system (heat pump and Unico air handler/furnace). I received one quote essentially just replacing what I already had. That company didn't do too much research and gave me a quote (this is similar to what I had experienced with my last heat pump replacement). I was about to move forward with that company and then thought I should get a second opinion. My friend told me about Bryan and RVA Heating & Cooling and raved about how good he is. Well, he wasn't wrong and I am so happy I didn't go with the other company. Bryan came in and actually figured out the system. He spent time researching and talking to Unico to figure out how to make the system work correctly. In fact, he was able to get Unico to sign off on what size Unico system to use and what heat pump to pair with it. In doing this, it doubled the warranty I would have received otherwise. Another benefit of talking to Unico was that they were able to tell Bryan exactly why the old system wasn't working correctly. It turns out that the ducts weren't set up correctly and that the old system was undersized for the house. The drawback was that Bryan was now going to have to replace the main duct coming off of the air handler and fix some of the other ducts as well. Good thing Bryan is a master at ductwork. In fact, he used to have a company called Bryan's Ducts (I think that is right). What better person to have fix the ducts that someone who actually owned a duct company lol. Bryan had to do much more work that initially expected, but he made sure the system was PERFECT. Here's the kicker, I got a fully replaced air handler, brand new top of the line Trane inverter cold weather heat pump, and new ductwork for essentially the same price I would've paid the other company to put in the same inferior system I had before (cheap heat pump, the wrong size air handler, no ductwork, and no extended warranty). The HVAC system has NEVER worked as well as it does now. I mean it's kinda mind blowing given that I've been in this house for 22 years. You will not go wrong with RVA Heating & Cooling. Don't even bother with contacting the "big guys" around town. All they're going to do is rip you off (believe me, I've been there). I'll happily go with a smaller company that treats you fairly and actually cares about their work. RVA Heating & Cooling is BY FAR the best HVAC company I've worked with. If you need work done, don't think twice and just call Bryan.

This was one of the best experiences I have had with a service professional. I was so pleased with…read morethe fact that not only did my HVAC become functional but I learned stuff too. And tonight my house and I are cool like the other side of the pillow!! Bryan is an absolute expert in his field. Knowledgeable, communicative (kept me updated about arrival time), prompt, efficient, and extremely reasonable money wise for all that he delivered! And he's a super nice guy, too. Showed me around my system(s). Explained why one system was not working, made sure to fix what was wrong and even went the extra mile by pulling out super gross filters which he is gonna return to replace. So is he cheap? Not really but for a mere $150 I am no longer sleeping in puddles of sweat, I understand what went wrong, my air is cleaner, and I now have a real pro on speed dial! And seriously....how often is cheap any good? Thank you, Bryan for a great night's sleep, a cooler home, and the knowledge drop!

Bait and Switch I called for service for cleaning my oil…read moreboiler, to get a quote , the quoted 297.00, this included filters, nozzle, and strainer, the tech. to do the work, he mentioned this was a heavy cleaning, I didn't know that it was additional 300.00, for a dirty boiler, was not told when called for quote, the total bill was 481.00, they said they gave me a break, my point is if your boiler is dirty they charge extra, I have no issues with the workmanship of the technician, my issue I was not told of additional charge if you have a dirty boiler John Cosby

Hungerford replaced our outside central ac unit and our gas furnace. We were extremely pleased…read morewith their work and their pricing was good. We had talked with a couple companies and Hungerford was very competitive and had good reviews. Now we know why. It has been a few years and we are still pleased with the work they did.