Sold me a 2020 Hyundai Elantra told me the car had no accidents told me it was perfectly fine 2 months later transmission blew now I'm trading it in to another dealership and find out my car has been in 4 accidents never showed me a car fax report and took advantage of the fact that i was young and didn't know about buying a car read more

when I purchase the vehicle I was told that the oil was changed and the brakes were done on the vehicle. I purchased the vehicle and I have not had it for more than 90 days and the front brakes are shot and grinding and my service light came on letting me know that I need to change the oil after putting approximately 500 mi on the vehicle! the biggest problem I have is that I've called and left voicemails and I've text and I am being ignored how extremely on professional and I'm kind of disgusted because I would have never expected this. the least I expected was a response back from someone! It has been 3 weeks and still no response. The red flag was when I was in the office making the purchase and a customer came and yelling and screaming about their vehicle being fixed! read more

adam was extremely helpful & nice with the process of purchasing a vehicle from here. he helped me with all my questions and any issues i had questions on. read more

The car that was sold to me was a death box. No airbags, welded wires. Loose harness and more. Whoever fixed it (2019 silver Honda HRV that was in an accident, 2 owners) did not do it the right way. Car wouldn't start one evening while I was out heading home. I then bought it to get diagnose elsewhere & it was smoking a had a smell as I drove into the service bay at the inspectors garage. I kept this review as brief as possible & this isn't even half of what went wrong. I don't know why they are still in business. read more

Worst dealership on CT they sold me a Range Rover 2017 and then they would lie to you that the car is good the car start heading up check engine light on they block the system of the range and so I can't find more thing on the car PLEASE DONT BUY CAR FROM THEM this would lower your credit down !!!!! read more

Universal Motors - A lot coolant engine is damaged - Used Car Dealers Near Me - New Britain, Connecticut

Was looking around for cars and found this place ! They had many nice cars on the lot and the process was very quick and easy. Was even referred to an insurance agent by one of the men. Drove home with the car same night. read more

Watch out they cars with broken head gaskets. Watch out. They lie on federal applications. Left the lots 45 minutes check engine light came on. No AC for the whole summer. They joke mechanic snipped a wire to stop warnings to come up on dashboard. They won't help you. Watch out. Don't make the same mistake we did. No good. Write a review to the bbb. Get them shut down. It's not cool what they are doing. read more

This dealership sold me a lemon a dodge ram 1500 and I didn't even make it home before it became unsafe the power steering stop working truck wouldn't go over 25 mph and then they take it back and do nothing to fix it but claimed they did as soon as I picked it back up same problem they then had me take it to KB automotive in Manchester to fix it and they told them it would be 8000 to fix so they towed it from there back to their shop where it sat for days this shop is no good and once you buy the car they treat you so bad read more

I would leave 0 stars if I could. I traveled from my home state of Maine to this dealership and traded in my Kia towards a 2015 GMC Sierra 1500 at the very beginning of Nov 2022. Immediately it had issues within 15 min of leaving the dealership after I filled it up with regular unleaded gas. The truck would hesitate shifting gears or sometimes not shift at all, and RPMs would fluctuate. I brought the truck back to them. They told me it was probably because the old owner had the "better gas" in it and when the "better gas" mixed with the regular gas it was giving the truck issues. I was told the problems would likely resolve as the "old gas" worked its way out of the system, although the issues might return once on my drive back home. After a few days with the problems persisting, I learned that mid 2010s GM trucks are notorious for their transmission issues, and after giving my mechanic a detailed rundown on what I was experiencing, I was told that was likely my issue. I called the dealership back and explained the situation to Matt, who helped me with the purchase of the truck and appears to be the owner of the dealership. He said he didn't want to be known as a dealership that sold defective cars, that he still had my vehicle, and to bring the truck back and he'd return my car. That phone call took place in mid-November. I was told by Maine's title dept that I would have to wait for the titles on both vehicles to finish transferring completely before any exchange could occur. I paid extra to put a rush on the title and paid for an overnight Fed Ex mailing label for the processed title to make it to the lienholder, and I called the dealership and explained what was going on. After waiting for the title to travel from my town's registration dept to the state's title dept, and then from there to the lienholder, the title arrived on Dec 9th. I then thought I could finally initiate the process of returning the truck and then getting my car back. Since then, I have never been able to reach Matt again. I"m either told that he out of the office that day, that he is there but busy and that he will call back (which he never does). In the time before Christmas, I was told he was out of the country due to a family emergency. After Christmas, I was told that he was still on vacation until the new year. It is now the 11th of Jan and I still have yet to reach Matt, despite numerous phone calls with the dealership. Whenever I explain my issue to the person I talk to, I am told that it is a "Matt" issue & that no one else there can help me. Were it not a four hour drive, I would have shown up at the dealership multiple times already. I have been driving a truck with a faulty transmission back and forth to work for over 2mos now, and it is stressful being forced to rely on a vehicle you feel like you can't trust. You wonder if today is finally the day it becomes undriveable as you feel the issues get worse. It will sometimes lurch violently when you attempt to speed up from a stop, it will sometimes shift out of the current gear but hesitate shifting into the new one, the engine RPMs will spike, and then the truck will lurch hard as it completes the shift. It will frequently make a loud vibration sound that sounds to be coming from under the truck, and will stop when I let off the gas or press it down a bit more. Once it even began to shake and shudder violently as I was going down the road. I was given a rough ballpark estimate of a minimum of $5k to replace or rebuild the transmission in the truck by my mechanic, who I have trusted working on my vehicles for almost a decade and has yet to let me down. I have put off writing this because as a small business owner myself I know how impactful reviews can be, but I don't know what else to do. This is a last ditch effort for me to get the problem resolved before $5k+ has to be spent to fix the truck. I'm copy-and-pasting this review and posting it on Google, Facebook, and submitting it to the Better Business Bureau. Hopefully I will finally get some answers. read more

They were very quick and easy about it, not making it forceful, and eager to help with anything you might not know or understand. The car I got is in great condition and honestly running great do far. I would recommend coming and checking out their lot, who knows you might even end up leaving with a car. read more

Please don't trust this place. I got a car from this place yesterday. And the rear tire was low. I asked them to pumped up. Got home, the next morning the tire was flatted. I call the place to see if they can change out tire for me. The sale man name Ervind. He's being very rude. I tried to call back to talk to the manager, they just blocked my phone number. Just be mindful if you go there. They'll treat you really nice until you bought the car. Even they said that i have 30 days to bring to car back after i purchased the car. read more

I purchased a 2013 ford f150 extended cab on february 22 when i looked at it was very good condition i realized it had a check engine on.I went to talk about the engine light. He told me he would have it fixed before we pick it up. We pick it up in the beginning of march after we left the dealership we noticed the light was on so the next day we called them they told us to bring it in. Then they wanted us to bring it home to make a appointment but I would leave it here. Then agreed to leave it. About a week goes by. Then he tells me to bring it to chris's auto clinic and talk to nick we dropped it off on march 14. A few days later we talked to him he told me it was a p0016 code. Then he told me it was the timing chain that it would take about 2 weeks i said that was fine then 2 weeks passes. then this where starts going bad. I called them 2 times week asking about the truck and that parts didn't come in or they were working on it. After over 2 month's i asked for the diagnostic papers for what was wrong with the truck but all he said you can call the cops i was done with him. i had my brother try to talk with him. When he talking to universal motors they wanted me to use the extended warranty to cover the cost to fix the timing chain. But he didn't think it was the warranty company should pay. My brother just got a lawyer. when he talked to the lawyer they told him that what he was doing was illegal because it was a pre existing condition. Also they never said anything about purchasing a extended warranty. There all talk i would not recommend them to anybody and he still has the truck and i am making payments for something I don't have read more

Quick to take your money Get you financed but in denial of something wrong with your car. Told sales person from first day something was wrong with electronics he kept blowing me off. Until made a complaint to motor vehicle them they acted. Just a money machine no actual care for customers read more

My husband saw some cars they Facebook from this dealer and decided to go ahead to check out the place. I went a little earlier than my husband and it was the worst unprofessional experience I have encountered. As soon I got there there were some guys cleaning a car and asked me if I needed help. He presented himself as Adam. (White guy with glasses, no shirt, and a weed blunt over his ear.) not a professional and clean aspect anyways I just tell him I wanted to see a car that my husband saw online. He send me to the office to wait for a sales representative. That same guys keep going in and out office with no shirt and still with the weed blunt over his ear. While I waited for around 10 mins for somebody. My husband called me and I told him I didn't like the atmosphere so I ended up leaving with no car..!! Please get better appearance, not high on weed and drugs and dress properly people to represent your business!!!! read more

These guys are the worst salesman I have ever encountered. I'm a truck driver during this whole COVID-19 epidemic, these guys sold me a truck 2016 GMC Denali fully loaded. I had the car for two weeks before it started breaking down on me ! The transmission went and they had my car for two weeks after that. I recieved the car which now had more problems. They bought the car back from the bank and never told me and kept my 2000 dollars down payment. I'm telling you Adam and all you workers I will make this go viral around CT. I hope your dealership flops. You guys are a bunch of hustlers and con men ! read more

I went to Universal Motors because I found a listing for a Prius online at a great price. When I arrived, they had the car ready for me to test drive and Matt (the owner) was completely transparent and easy to work with every step of the way. He was able to get me off the lot the same day on a Saturday. It is rare that you deal with someone that is honest and personable in the car buying experience. I am lucky to have walked in the door. Thanks Matt! read more

Very bad people and horrile service. Bought a car that died on me the first week and they made me pay for the towing and then screamed at me when i told them what else was qrong with the car read more