You can't depend on the office staff to do what they say they are going to do. Tried to get authorization for my pain medication and they didn't follow up and sent an incomplete form. Second day without my medication and in severe pain. read more

I've been coming here for over 8 years. It's going down Leslie the girl who sits in the front is very rude, dishonest and disrespectful with her mouth. She is no help to patients she is the worst person to have people deal with. I'm not sure who is doing the hiring here lance the CEO or Pamela the manager but it has to get better. It's a lot of lovely people who would love to work that knows how to speak with patients. Leslie attitude sucks. I've never thought I'll write such a review about this place but I'm now looking for another place I can't deal with incompetent people when a patient is in a lot of pain and have to deal with nonsense is ridiculous. No management nor lance return calls to patients with concerns which is a huge concern never be to busy for patients it's not a good look. It's a downfall for business. Companies need to understand without customers or patients there is no job. Also please hire others for physical therapy because they really don't like to see patients it seems overwhelming to them. They use to be good but also has went down. Chiropractor doctor is great but overall I'm not sure what's going on with this place. But I ask to please do better lance and pam especially with calling back patients with issues and hiring people who truly wants to work and is respectful to patients. Thank you. read more

The Dr are great it's the front staff You need to worry about,Diana is rude and unprofessional

Been going to Universal pain for more than ten years after chronic pain resulted from a lung removal. Have seen many providers there and without their compassion and expertise my quality of life would be negligible. Can't thank them enough. If you are looking for a quality pain management Doctor I recommend giving Universal Pain Management a try. read more

I'm actually a Palmdale patient after my experience with the girls in Apple Valley I only want to deal with apple valley the girls are so pleasant especially Paula, Thank you to Paula & read more

Linda, the new patient coordinator is awful. I was in desperate need of medical help and pain relief. I was in & out of E.R. and my Dr referred me to Pain Management. I called for a whole week. No call back. I finally told the receptionist I would hold for Linda because I was so desperate to get seen asap. I held for 20 minutes. Finally got Linda. She told me I needed to send my medical records. I told her my Dr would send them within the next 10 minutes. Asked if she could call me back to confirm she received them and to schedule the appointment. Waited the rest of the day. No call back. I called around 4pm, had to leave a message again for Linda. The next day, no call back. Waited another day, and still no call. I called and left another desperate message for her to call me back. She called several hours later. She repeated herself and told me I needed to send medical records. I told her my Dr did two days ago. She didn't even remember she spoke to me. I asked if she received my medical records. She said "I don't know, I haven't gone over there yet". She hasn't checked faxes in two days?? Wow. She said she would call me once she received them. One week later I get a call to finally schedule my appointment. Nothing available for another two weeks, and even then, it would be with a Nurse Practitioner. Unbelievable. I had no choice so I took the appointment. The NP I saw was just ok. She seemed upset the entire time she was in the room with me. I went over my history with her. I cried and begged her to help me with the pain I was in. It was excruciating. She said she couldn't figure out what was wrong with me. She gave me about three different diagnosis (one was a 'blanket' diagnosis that tells a patient they have 'unknown pain'). No... I didn't. I can pinpoint the area my pain is located in. One area. As I was leaving, I mentioned to the NP, her assistant, and the girls at the nurse station that I used to see Dr Kohan there several years ago, and how great of a Dr he was with helping me. They all stayed silent and just gave each other these weird awkward looks. Do they not like him? Anywho, I made a second appointment one month out. I made sure it was with an actual Dr this time. I called two days prior to that, to cancel that appointment, only to be told that they changed my appointment to one day earlier, and made it a video call instead of an in person visit. I was pissed!!! How would a Dr examine my body and gauge my pain on a video call? I asked the receptionist why no one called to tell me they changed my appointment day and method of visit? She said she didn't know. BEWARE!!! This place has a history of changing appointments without telling the patient! I don't think there's any good Pain Management places in the AV. Do yourself a favor and go down to Santa Clarita or L.A. I agree with most reviews, the reception staff and Linda (new patient coordinator) are rude, uncaring and have lots of attitude. Nasty people here. read more

Front desk and back office people are very nice . Doctor was really interested in what I had to say and listened to me .

This place is great. The staff was amazing from the first call though our visit. They mailed us the paperwork so no waiting. We got in in less then 10 minutes. Jackie was amazing and prescribed some pills that finally helped. Looking forward to the surgery. Great office and staff. read more

Should be a higher review if we were just talking about the doctors but their front desk staff is some of the worst on the planet. After calling and complaining the CEO (Lance Jackson) reached out and verbally assaulted me for 15min defending their staff's actions refusing to do any actual digging into the matter. The rest of the staff doing the brunt of the work is phenomenal unfortunately there is no way around the front desk staff. Universal Pain Management will cause more pain in the long run then they will assist with, if you don't believe me read through the rest of the non-bot/employee reviews. CEO Lance Jackson and front office staff are two peas in a pod. Inept and deceptive. Two things nobody needs in a medical practice. read more

Best chiropractor I've been to. He does a great job. The front office staff are pleasant always

I wanted to complete my previous review which I left, to be continued... I managed through the VA Community Care Network to find a new pain management provider in the Antelope Valley. They are far and above Universal Pain Management. Universal Pain Management NEVER sent me a detailed invoice after many, many requests of how they arrived at their total. It became one of those things that was such a nuisance, I just settled it, paid it and wrote it off to experience. If you want a Pill Mill, this is your place. If you want first class medical care, look elsewhere. read more

This is an awful facility. When I first ask for an appointment they gave me one in 2 months. How can you wait for 2 months when dealing with pain? Then I finally got and appointment with an NP who gave me pain medications. FF up was in 1month. I finally opted for an epidural. That procedure was excruciatingly painful that Valium was not sufficient. I asked for time off from work because I was told it takes about 1-2 weeks for the treatment to take effect. My doctor was hesitant to give me time off. Does he expect me to hobble while I work? I am also a health care practitioner who goes from one patient to another. I am not malingering. The front office is also so screwed up about scheduling. I have received cards for my next appt but then I was told it was not scheduled. I have been asked to pay my co pay for a phone visit which was not recorded so my appt was cancelled. We patients are not just numbers. Have some compassion for those who are in pain. I never thought I could be in a situation like this. I am proud to say I am a very compassionate health care provider read more

I don't know how Linda, their new patient coordinator ended up getting a job here. It must be a favor from a family friend, but she's absolutely awful. I was referred here over a month ago from my orthopedic due to an auto accident. My attorney called and left her several messages that went unreturned during that time period. I finally got her on the phone yesterday, 11/10/21, and she informed me that by returning or calling an attorney she's soliciting their services. My attorney called and finally got her on the phone same day, to where everything was set up to make an appointment. She called and left me a voicemail to call her and schedule said appointment. I called her back, voicemail, and not returned. I called today, 11/11/21 to book an appointment and she must of gotten amnesia, or dipped into the pain medication overnight because she said she had to talk to my attorney to schedule said appointment (which was done the prior day). I wouldn't hire her to run a funnel cake kiosk at the fair. How is she in charge of patients? read more

Universal Pain Management - Voicemail. - Pain Management Near Me - Palmdale, California

this, place is full of hlorified srug dealer$...harassment for real chronic pain patients!!! * "due knot" go here/hear if you actually want legimate chronic pain help. i have nerve damage in my spine... i went in to g8ve a requested urine sample...those evil little girls at counter forced me to wait over 20 minutes for a urine cup ...i had to leave so, i did not uribate allover myself in their lobby simply evil. read more

Universal Pain Management - Pain Management Near Me - Palmdale, California

I've been going here for about 6 years now. I've seen every doctor. I have RFA/RFL'S multiple times a year. This has brought me such a major reduction in my pain. The staff there is wonderful. The doctors there are wonderful. I love that I can get in there quickly. I never have an issue making an appointment. I love the fact that I can go in there and feel comfortable knowing that if I have a procedure that I am in great hands. I am never nervous about anything being done to me because I know I am going to be just fine. Everything inside is clean and sanitary. I love how they all know my name and they know my history and they take care of me every time. I know I am in great hands every time. I never have a bad thing to say about them. I definitely recommend them every time. I highly recommend them. read more

Universal pain management in Palmdale is one the most professional, honorable, medically knowledgeable, well organized, and takes excellent medical care for its patients. a knowledgeable, friendly and personal environment allows for a care and wellbeing while working within all the rules and regulations a pain management organization must tend to I base my comments above as I have been to a verity pain management organizations over my older decades and the medical care from Universal PM, for me, has been outstanding. If you have real pain management needs I firmly recommend universal pain management. Thank you read more

Customer service is terrible, when I called, they picked up the phone and hung up. I called again and I was put on hold for 10 minutes with no one to check on me. Front office ignores their patients too while they chat amongst each other. Not a very professional environment in my opinion. The lady's review below me saying the front office is "amazing" is either a friend, fake account, or works there. Bottom line: I would definitely go elsewhere. read more

Jennifer scharler is kind and caring. I appreciate her knowledge and recommendations on the management of my shoulder pain.

I love my Doctor's And the staff is cool professional and caring Dr. Gill as well as Miss Jennifer are so cool I'm 52 with the body of a 90 year old..now with them going to the depth of my pain..and getting the referrals I needed.. I'm feeling so much better I have a physical therapist A chiropractor and I can walk so much better..when you're in less pain..you feel better overall..thanks Guys read more

I have chronic pain, fibromyalgia among other ailments. I was referred to this practice by my family doctor. They are very knowledgeable about all ailments and how to treat them different ways to help the patients. They do cognitive therapy, behavioral health, pain management, etc..... the front office staff is always friendly and very helpful. The reason for 4 stars instead of 5 is I hurt my back and it took them more then 2 months to help me get relief. read more

I am so happy with everyone in the official, they are so kind and very supportive, I had injections in my back and the PA very good, she told me exactly what she was doing, I think I am very grateful to have them on board read more

Chiropractor Omid is good but staff is yes I agree beyond rude and unprofessional that's why I won't be going back here I would not do business here sorry read more

Always get excellent care. Love Jennifer and the staff. Today after calling multiple times over a virtual appoint for my mother and giving the correct phone number no less than 6 times. I was called rude by the back office. I raised my voice when I was told she couldn't hear me, not once did I use a curse word or disparaging word, but I'm rude. The most unprofessional encounter I've had of late. Very disappointing. read more

This was absolutely the worst experience.I have metastatic breast cancer and a complex medical case. Not only was I only seen by a NP - after assuring me they could help me, she instructed them to sched appt within 3 weeks. As soon as she left, they refused- and said "ok" when I said please tell dr they lost a new patient because of your inflexibility. Dgaf- humiliating and awful read more

I have treated here for years. Diane at the front desk is wonderful as is most of the staff and doctors - a few exceptions naturally. They can be pretty slow at times. Don't be in a rush I just started with Dr Omid - chiropractor he's great read more

I went to UPM for the first time last week. My first impression wasn't great as the waiting room was packed and noisy. However, first impressions are not always correct. I arrived early, and was pleased when I was taken back to the exam room exactly on time. The staff was very friendly and helpful. I was seen by Dr. Kohan who was outstanding. He took a lot of time with me, answered all of my questions, and expertly explained my medical issues and possible remedies for them. I have seen multiple doctors for my injury and he was the first to thoroughly explain why I was feeling the pain I had. The office staff, while a little overwhelmed, was still courteous and professional as they worked with my schedule in scheduling future appointments. Hopefully, future appointments will go as well as my last one. read more

I wish I could give this place 0 stars. I was referred by my general doctor for severe pain I've had for over 10 years. Dr. Jennifer was very kind and thorough which I appreciated so I had high hopes for this place. And after my first and only visit the front desk was so rude I've never had such a terrible experience. They hung up on me on 3 different occasions, then proceeded to ignore my calls when one of my medications had an issue that I needed the doctor to resolve I couldn't get it done and therefore went a week without my medication. I left 2 voicemails never received a call back. I'll never go back. Stay clear of this place. read more

Terrible front office support. Referrals are never sent in and phone calls are never returned. Avoid this practice let them now they are doing a very poor job. read more

Universal pain management in Palmdale is the best pain management clinic, because of the staff ,Diane runs the front desk with woman who care they do more work in one hour than most of us do all day. My nurse practitioner extraordinaire is Ruth Pitner has been the best caregiver I've ever known . I'm in my 60's I've suffered pain from a car accident for over 40 years . She got me to trust her and I'm off all the hard stuff, and take half of the other. She gives The best shots I've ever had being afraid of needles she's amazing. If you are looking for a pain management clinic Universal pain management in Palmdale is the best and I'm speaking from experience these are people you can trust I've never had a bad experience in all the years I've been going, read more

Excellent. Professional and helpful. I saw their surgeon and had treatment with Dr. Omid who is the best. A great place to heal.

Great Service! The staff is accommodating to patient care! Great Location and doctors are empathetic to chronic pain. Routine visits have never taken longer than 45 min in and out! The Best Pain Docs in the Antelope Valley. Patients should also take the initiative to educate themselves on the best most modern care in which to Begin. Do your do diligence on your "health anomalies" and familiarize yourself with your conditions first it's a two way street! Assuming responsibility for your care, diet, and Lifestyle coinciding with Universal I've learned yields the highest amount of pain reduction and a greater quality of Life! The Dr.s are amazing, but patients have to assume responsibility as well! read more

Doctors are great, its the staff, they need to be Retrained & to be considerate towards patients and most of all RESPECT,

Richard doesnt listen. After telling him over and over that I was tolerant to the pain medicine I had been taking, he just kept giving me the same thing, same amount. Month after month. My job is very physical. I cant do it when I am in so much pain. I kept telling him that. I do not like feeling like I am handicap all the time. Hunched over on my day off. Dying at the end of my shift. Still, no help from him. So, I ran out early. I had to do what I had to do. They automatically looked at me as either a drug addict or a drug seller. Not sure. But just told to fly a kite. They didnt take in to consideration my pain was not being managed. I got an epidural there, that did nothing. I got a lot of shots in my neck, but that was for tense muscle pain. That helped a little. There needs to be more than just meds that end up being not helpful. I was hoping to try something different my body wasnt used to already. Nope. Just stopped my meds. So I quit my job. Nobody needs to ruin themselves for a job. But also if you are pain management, how about managing pain. How about listening to the patient? read more

My first time trying Universal Pain management and it took a month to get an appointment with Dr Sadik. I saw the doctor for a few minutes, and my procedure was scheduled another month out. I had severe neck pain and waited two months. Days prior to the procedure they told me they were going to give me anesthesia, which was never discussed--what was the consultation for? I had this neck procedure several times in the past with another doctor and there was never any question of anesthesia, and I refused it. The day prior to the procedure they called to go over it with me, and it turns out they scheduled it for the wrong side of my neck. Then they made more excuses, so I cancelled. I then received a bill for $380, my insurance paid part of it and Universal Pain Management is insisting I owe the balance. My experience with them was a disaster. read more

Dr. Sadik has changed my life. I have CRPS and fibromyalgia and he has been treating me over the past 5 years. He is attentive and very knowledgeable. I am grateful to have him as a physician. read more

Dr.s at this location are great, dr.s staff in back r awesome, but as for staff in front office, very poor, scheduling dept. Will schedule u an appt. Give u an appt. Card and then later say that wasnt your scheduled appt, very unorganized and unprofessional staff at front desk. read more

Been using UPM since 2005. have found the staff and doctors to be the best. Much more then Pill dispensers. The staff has been proactive in addressing my issues with my injuries. Always looking for better treatments and new methods of pain management. The staff has had my back in dealing with the insurance and the never ending denials of services. Needing surgery from the day of injury UPM never forgot my goal of living pain free. With each step of recovery from my injuries the staff was always looking forward to the next step. Finally after several surgeries a majority of my issues have been corrected the whole time UPN standing behind me supporting me in decisions and struggles with Workers comp. If you want true help in dealing with Pain this is the place to use. If you are doctor shopping to get more and more pills don't bother you will not find that here read more

EXCELLENT! I highly recommend Dr. Kevin Kohan! Super knowledgeable, great bedside manner, and always makes u feel like ur complaints and pain are his primary concern! I HIGHLY RECOMMEND him. As a registered nurse I have met many doctors and I can tell that Dr. Kohan really cares! He is not patronizing and not condescending about my concerns. He truly is one of the best Pain Mgmt doctors out there! He really thinks outside "the box" and makes awesome suggestions to control my horrific chronic back pain amd fibromyalgia. You must go see Dr. Kohan! I Absolutely love the front and back office staff. They make me feel so welcome every time I visit. They all contribute to not only managing my pain, but also putting a smile on my face. read more

All the people that work here are so nice and go out of their way for you. Especially Veronica, Isabel, Astrid, Dr.Kohan and Ray. Even the receptionist Diane, Went out of her way to make sure I could arrange payment for my visit. I really appreciate that also the fact that they all made me feel very comfortable.And during the procedure explained_step by step, because I was not under anesthesia. I highly recommend them and will continue to use them as long as I deal with pain thank you guys_ Big shout out also to Dr Ruth. read more

I can't write a review based on the in person service cause I never got that far. So this is based solely on the phone. I'm not sure what's going on with doctors offices and insurance but I called to make an appointment and the lady ran my insurance. She said oh we don't take covered California..ok that's cool I don't have that. Yea this is covered California.. no ma'am it's not don't you think I'd know if I had covered california. She proceeds to tell me yes you see since it's silver 1850 that silver means covered California. So I'm thinking I must be stupid because every health insurance company I looked at is color based by plan basic, bronze, silver, gold, platinum, etc. I said I promise you it isn't through covered California I'm just trying to make an appointment. Long story short, we argued for 10 minutes and I never got to make an appointment. Blue shields website shows you plans and my plan is literally that only one that cannot be offered through covered California. But I guess silver, gold, and platinum is all exed out from receiving service under the assumption is through cc. Sucks for me tho and this business for turning me down, SILVER 1850 IS NOT OFFERED AT A DISCOUNTED RATE THROUGH COVERED CALIFORNIA LOOK AT BLUE SHIELDS WEBSITE YOURSELF. read more