Walked in to no receptionist. 5-10 minutes of standing around when the X-ray tech finally came out…read moreto greet me. After a few minutes of chatting about why I was there, he took me back for X-rays. After taking the x-rays, he talks with the Dr. and then tells me that because of "software issues" the he can't show/message the Dr. my x-rays...the x-rays are unviewable. Dr. finally comes in to discuss the issues I was having with my knee. After a 10 minute discussion, I am given a referral to a different imaging facility to get the x-rays done again. $264. Two Hundred and Sixty Four Dollars...for?

The absolute best Ortho place ever!!! I've been a patient…read morefor the past decade as I've lived in Spring Hill my whole life. I've been here since before they relocated. Nothing but nice things to say for this facility, really kind educated staff. Very patient and kind. I seriously wanted to hug my doctor, I believe Brian. Thanks all.

Good afternoon. I wanted to take a moment to provide an update to a previous post that I made…read moreinvolving Iris Medical. I was very quick to leave a review when I felt that they were failing my mother, and so I would also like to say that they are doing something right. They went ahead and prescribed a medication that would take the place of the medication that was taken from her. I want you all to know that the prescribed medication that Iris Medical gave to her has absolutely changed her life....ONE MEDICINE. She is able to stay awake and be active during the waking hours. She feels absolutely amazing and I am so very grateful that Iris has done the right thing.

Home visits are cancelled or rescheduled without notice. Dr will state they called you or came by…read moreand you werent home. Lies. Sit here all day waiting and then nothing. Medication refill- better start calling 3 weeks before you're out. I've been out for 4 days and still no call from them. No one is ever available to speak with. Stay away for your sanity.

I've been a patient at Gracepointe for years, and unfortunately my recent experience has been…read moreextremely disappointing. I rely on prescription-strength allergy medication (Zyrtec D) because over-the-counter options do not work for me. The week of Thanksgiving, I realized I was running low, so I called the office and spoke with Christopher, who said he would speak with Brenda--the provider I normally see--and that she would call me back. I never received a call. The following Monday, I called again and was told there was suddenly a letter in my file discontinuing my medication because I've been on it for five years. This was news to me. On 12/3/25, I spoke with the office manager, who said she would look into the situation with both Rob and Brenda and call me back. Once again, no one followed up. The staff at this facility knows I get seriously sick from allergies, yet no one seems concerned or willing to communicate. After this experience, I cannot recommend Gracepointe to anyone. Their lack of follow-through and disregard for patient needs is unacceptable.

Amazing care! The doctor was so thorough and helpful. I love how she took her time to explain…read moreeverything. The staff was kind and helpful and we will definitely be going to Gracepointe Healthcare for any future medical needs.

I feel terrible writing a bad review but people should be warned to do their research prior, not…read moreafter getting a huge bill in the mail months later. I went in because I wasn't feeing good and hoped to get a medication to relieve terrible cold symptoms. They quickly tested for covid, strep and flu which were all negative. It was then suggested that those aren't thorough enough and they could take another swab and send to their lab which would be ready the next day. I asked about cost which the provider said she wasn't sure (big surprise) but wouldn't be much and insurance should cover it anyway. First of all it was close to 3 days before I got results and was already feeling better at that point. When I called to get an update after 48 hours I was told it could take up to 72 hours. So that was the first miscommunication. The second and worst is that the lab they sent to are 3rd party...not their lab as I was told. They have no ties to the billing and just hand you off to them to bill you whatever they see fit. They ran an insane amount of completely unnecessary tests that $1214.05. Insurance does not cover these tests because they found them to be medically unnecessary, which they were. I am assuming that instead of spending the time to decide exactly what tests should have been requested based on my specific case they chose to send a free for all and have them test for everything under the sun. I had request to have the break down of the bill sent to me (not easy) and then research what each test meant and understand the codes. I won't go into too much detail on my finding except to say that 90% of the tests should not have been done and some were billed/coded to be redundant resulting in excess charges. While I find the billing practices of the lab (Phase 2 Labs) unethical, I also hold Physicians Urgent Care responsible for lack of disclosure and overall careless in their testing practices. My advice is to take the time to ask more thorough questions when they offer to send any testing off to the labs. Mainly what exactly are the tests and why they are suggesting them. Maybe that will give them pause to think that maybe each test that their patients will be charged for should be applicable to the person.

I scheduled what I believed to be a routine physical exam, which should have been fully covered by…read moremy insurance. Instead, the doctor's office coded the visit as "establishing care," resulting in my insurance only covering half of the cost. At no point did anyone in the office explain that this change in coding would lead to additional charges. When I checked in, the receptionist even took my credit card information and assured me it would not be charged since the visit should be covered. Later, I received a surprise bill anyway. When I called their billing support team for clarification, they offered no help and made no effort to resolve the issue. This lack of transparency and accountability -- from the front desk to billing -- left me feeling misled and frustrated. Patients deserve clear communication about costs and honest assistance when problems arise, but this office failed on both fronts.

LOVE DR CAUDILL AND TEAM AT FSC! The nurse Tracey who inserted the iv port was AMAZING! I cannot…read moretell where the needle went in and normally I am always bruised the next day..she is blue ribbon at her job! Everyone there is great..the only discomfort was the burning when they started putting sleep solution in and I understand this is normal. Highly recommend!

Do not use this facility. They have communication problems when it comes to the phone. They left me…read moreon the bed without a warm blanket. I had to get ip with wires attached to get my blanket. One nurse told me after waiting an hour and a half for surgery that the laser machine was broken and they had to fix it. This made me so nervous. I was going in for cataract surgery. That same nurse yelled out my name and added 'Come on down!' Very loudly as if she was on a game show. Very unprofessional. My second surgery the anesthesiologist was not at my surgery, but gave the job to a young nurse. The first cut hurt and I said "ow" and she said she'd give me more medicine. I should've never remembered anything from the surgery room. I asked my doctor about it and I said where was the anesthesiologist? He said he was in the building. Not good enough. My medical driver said they were so rude to her she will never drive another patient there again. This tells you everything you need to know to not use this facility.

Horrible. Never organized, always takes 2 hours for a scheduled appointment. They take in way too…read moremany patients. it's always a waiting room full. The office girls are very rude and to have that many doctors you'd think they'd be a tad faster than they are. Would go anywhere else but here. also to add I've been dealing with them for 8 years and it's never been any different the whole time. it's just convenient and closest to us but it's not worth it anymore.

They have always done well for my grands and tried to work in at timely manner or advised otherwise.read more