My daughter is a student at WSU and called me to tell me her car's brakes were squeaking. I found…read moreHeritage Auto Repair on Yelp and saw their high rating, so I called on a Friday afternoon and spoke with AJ. He was able to schedule an inspection for Monday morning and quickly put our minds at ease that everything is just fine and safe. I really appreciate their choice of honesty over opportunity. Thanks AJ and crew at Heritage Auto Repair!

I would strongly caution anyone considering Heritage Auto Repair…read more We brought in our 2018 Nissan Murano because of a screeching noise. Heritage diagnosed the problem as a serpentine belt and tensioner and charged us over $560 to replace them. The very next morning the exact same noise returned. When we contacted them again and sent a video, they told us it was actually a wheel bearing issue and quoted another $1,150 for repairs. At this point we lost confidence and sought another opinion. A different shop diagnosed the actual problem immediately: the transfer case, which explained the noise and the acceleration issues. So to summarize: * Heritage charged us $560 for a repair that did not fix the problem * They then misdiagnosed the issue again as wheel bearings * The real issue was the transfer case, which they completely missed What is most concerning is that they were prepared to perform another $1,150 repair that would not have solved the problem either. Good mechanics diagnose problems before charging customers for unnecessary work. This experience felt like guessing at repairs while the customer pays the bill. I would recommend anyone experiencing drivetrain or noise issues get a second opinion before authorizing repairs here.

Jeff's mechanic destroyed TWO of my brand-new snow tires. Jeff called me and told me "two of the…read moretires you gave me are not any good". I found out from another, REPUTABLE tire company that my tires were destroyed by putting them OFF-CENTER on a tire-balancing machine. It cost me $500 to learn that Jeff will lie to your face to avoid accepting responsibility for his work. Don't go to Pullman Automotive.

Jeff really took care of my daughter's car. He was fair and honest. We will definitely be using him…read morefor all my daughter's car needs!!

Was traveling and got an oil change for a good price. They were super friendly and quick…read more Comfortable waiting room. The next day my check engine light went on (not related to my oil change). I called last minute and they were able to get me in immediately and quickly assess the issue. Ultimately found out it was a warranty issue and took it to the dealer for repair, but would have full confidence if Weber were to make the repair.

Chicago and Minnesota were rough on my muff-ler and I had a separation. Erber Auto (Jake) was able…read moreto get me right in and reconnect my exhaust! Friendly and helpful!

Took our car there for an estimate after a front end collision. They gave us a fair estimate so we…read morewent with them for the repair. Insurance process took a while, so they had plenty of time to order necessary parts, etc and when we dropped it off to get fixed, they gave us an estimated "week to week and a half" turn-around time. Fast forward to the end of 2 weeks, my husband tried to call countless times to check on the progress as we hadn't heard anything. No answer, so he left a message. Rinse and repeat that 'call, no answer, left message' process for about a week, until we finally determined an in-person visit was the only way to speak to someone. I had to schedule time away from work and my husband did as well, to make the fairly quick but incredibly inconvenient trip to the shop just to speak to someone. My husband was given the news that they thought the car might be totaled, but they were waiting on confirmation and should have that by the end of the week. Fast forward to the following week, and once again, no word from the shop. No answer to his calls and no returned call from the left messages. So once again, we scheduled time away from both our jobs to physically go to the shop and speak to someone. We were told that the car was indeed totaled and they had known since the week before. The receptionist apologized and said she should have called. Unfortunately, they made a difficult situation even more difficult, at least doubling the time our family of 5 (4 drivers) was down to one car, so I absolutely cannot recommend this business to anyone.

Had my bumper fixed there. I am very satisfied with the excellent job they did on my car, friendly…read morestaffs and affordable price. Although extra issues was discovered during the repair, they were still able to keep the final price pretty close to their original quote.

Just a quick positive update to our 5-star review for Mr. Windshield. We just sustained sizable…read moreimpact damage to the windshield of our other car that required total replacement. We took it to Mr. Windshield and they ordered the part and installed it all at a very reasonable price. The new windshield looks as good as new, you would never guess it was a replacement. And they still serve the best coffee. Highly recommend!

Had a Quarter-sized rock damage in my truck windshield repaired and filled. They got me right in…read moreand the job took less than an hour. Much less noticeable now and all spreading has stopped. Saved me hundreds of Dollars compared to a new windshield. Very affordable for high-quality work.

WARNING: DECEPTIVE PRACTICES I took my van to Mountain View…read moreauto after a road hazard incident that caused a catalytic converter code to be thrown. P0430 for catalytic converter insufficiency. I explained to Mountain View auto what happened and what I needed for my insurance company. When I went to pick up my quote, Roger accidentally deleted it and was working to create a new one. I had my nearly 2-year-old daughter with me, and she was getting quite fussy as I wasn't prepared to stay for a significant amount of time. Roger addressed many things that he felt were wrong with my van. However, not once did he address why I had brought my van into them in the first place. He emailed me a quote, as you'll see in the pictures, for all of this work that he said needed to be done. For some reason, on the quote it says "customer States that..." I never states any of it. I was angry that he did not address the initial issue. Instead, he said that I should return the Meineke as it may be under warranty. Well, this could be true, but I'm thinking that the warranty is likely not going to cover a road hazard. Regardless, my dad and I went to the next business day to get my van and take it over to Meinicke, as Roger had suggested. He was visibly angry about us doing this despite it being his recommendation. Within 30 minutes of assessing the van, Meineke had an answer for me . A hole had been torn in my flex pipe that leads to the catalytic converter. This was causing it to code P0430.. It may have caused catalytic converter damage as well. I will know more after the weekend. The photo below is a picture of my flex pipe off of my van where the damage occurred. Damage that Mountain View auto ultimately failed to see and assess. I am a single parent, a graduate student, and I work hard for my money when I can. I canceled an appointment to get my teeth fixed because it was more important to have a safe car for my daughter to be in than to fix my teeth. I cannot begin to express the level of anger that I have for this company trying to take advantage of a woman and a parent in the way that they have. I did ask Meineke to do a thorough investigation of the van to see if anything else needed to be done, and there is not. Of course, I will keep up with the preventative maintenance, but that is going to cost me far less than $2800. The catalytic converter, while spendy, is thankfully covered by my insurance under the incident. Roger should try padding his pocketbook by doing honest work instead of trying to take advantage of somebody who can barely afford the work.

Very honest. Informative and thorough. Wouldn't take my Subaru anywhete else.read more

I have used Spring Bees twice now to detail my vehicles. Both times I have been extremely impressed…read morewith the cleanliness, timeliness, and value. The convenience of them picking up the car and bringing it back is great. I will definitely continue to use them for auto detailing!

Spring Bees detailed my truck. An F-150 4WD - no easy job. First class at less than standard…read morecharges for such a large job. It's a good place. I recommend Spring Bees.

Straight up mechanic. My car needed brake job. He did that and informed me of another issue but…read moredid not hard sell or try to spook me into more expense. Got me right in and finished the job quickly. His price was right on with his "estimate." No follow up issues. I'll be back.

Worked my college kiddo in fast & got his older Subaru squared away. He was on the road in. O…read moretime at a very reasonable price.