Amazing pharmacy. I have to get one prescription here since it doesn't come pre-formulated. UCP is always prompt and responsive. They have a great automated system for refills as well, and their customer support is great. It's expensive of course, but I don't think that's their choice. 5/5 and 100/100, nothing I could really think they could make better. read more

INCONSISTENT. I can vouch with my own experiences with UCP that the other reviews on here are true. Their customer service sucks, but the managers do a good job "making things right". But here's the point: they shouldnt't have to constantly be fixing customer service problems. Ii can tell you that it takes me 2 phone calls and 2-3 visits for every refill I request, and frequently things are still not right. First hand issues: -wrong prescriptions filled - missing or too many prescriptions filled -they tell you 2-3 biz days to fill, and a week later it's not done -phone refill system is defective in that many times the request never goes through (so you always have to talk to a human to verify it's being worked on). I know it's not my error because sometimes they go through. Again, INCONSISTENT. -Poor privacy protections for those wanting to talk to pharmacist, it's basically next to the register/pickup area. -Inconsistent product, verified thru hormone testing results with my doctor. Every batch requires micro-adjustment on my part. Other compounding pharmacies I used in the past this was never an issue. -Packaging changes - they prefer to give everything in a clicky-deodorant type container, including vaginal cream. This does not work for most of my BHRTs, as normally I have to make minor adjustments, and then add in product inconsistency, and it makes it impossible to micro-manage. I demanded and got syringes instead, so just be aware you don't have to accept what they give you. -They don't color code the syringes, so I have to break out the Sharpies and color code them myself so I don't screw up. At these prices this shouldn't be my job. -High cost - compared to other compounding pharmacies I've used in other parts of the country, this one is more expensive by 20-30%. (I suggest having your MD prescribe strongest possible and then cutting your own dose down to save money.) -When there is a problem their default customer service response is "We can ship this to you if you like so you don't have to come back for it." Well, that's ridiculous as I live 1 mile away and given how it's usually wrong, why would I bother? So I can wait for a package that may or may not arrive, and then have to take it back again anyway cuz it's wrong? Unfortunately this is our only local choice. It's just ok, but since we all have to pay for everything (because there is no insurance coverage for compounds in most cases), it should be top notch, not "just ok". ALSO - how creepy is it that pharmacy management stalks posters on here? Think about it - we put our initials only and they figure out who we are? Creepy AF, even if they are trying to do the right thing, that's inappropriate. Social media should not be a way to communicate between patients and medical providers. Maybe instead of stalking management should use resources to improve service across all levels. read more

Have been using for years but service has really gone down hill. Last refill was a bad batch/mix resulting in terrible symptoms. Current refill which was so supposed to be ready today, per call to pharmacy three days ago, won't be ready for ANOTHER three days and I only have enough medication for one day. Will not be using them again. UPDATE: Was immediately contacted by UCP upon posting my review. My prescription will be ready today. I very much appreciate the quick response and assistance and hope there will be no further issues. read more

I am disappointed to say I had received a call on Monday the 9th to pick up my daughter's prescription-I live part time in San Diego and had I known that once the eye drops where made it had to be picked up that day. I picked up on Friday which is 4 days after I received the call. I started to use the drops on Friday and it's dated with an expiration of 9/18. Why would anyone not tell the patient that the medication would need picking up the same day or was made. I spent $130 to use the drops for 5 days when it should be 9 days. This poorly reflects on the business and staff. This is an out of pocket medication for my daughter and being a first time user, this clinic should have prepared the customer ie. Notify me that it needs to be picked up the day of? If I would have realized the medication expired in 5 days I would have tried to rectify the situation while I was t Thank you Maria for reaching out. I appreciate you taking my review into consideration and adjusting the policy to make sure sensitive medications get notified properly re: pick up, expiration, etc The prompt response deserves 5 stars. read more

Good afternoon, I'm a patient of Dr. X and use University Compounding to get my Heparin medication. I also have Tricare as my hmo, which is supposed to be a benefit of my AF retirement but they're actually extremely difficult to work with. No one knows that better than Stan. For the last 2 cycles, Stan has worked diligently to get my meds approved with them and my doc's office  (who are difficult too). He has called everyday without fail to keep the process going, kept me in the loop, and even sought approval to get me meds ahead of the final approval so that I don't miss a dose. He is beyond wonderful for going above and beyond to make sure I can function each day with these meds so I can work/provide for my family. His attitude is always gracious and I'm so happy to have him on my side when Tricare gets pushy.  A million thanks, Rachelle McDonald read more

Amazing place! Have been using them since they have opened for any of my custom needs. Have a pet or kid that needs flavoring, or special doses, Capstone can handle it no problem! read more

To make a long story short... Came in, filled out the form, they said it can not be done today (WHY??? It was better for me to wait, because I don't live around the corner) so I left. An hour later the lady calls and says that one of the prescription is not covered by my insurance and the cost for that will be $39.95 + tax. When I got home I checked the website of the manufacturer and GUESS WHAT? I can order the very same thing from them for $26.13 + $1.99 shipping = $28.12 total. It's almost $15 difference! Unbelievable! The staff was very nice though. I have to admit that. read more

My doctor ordered a special medication for me that required the use of a compounding pharmacy. The office handed me a list of these specialty pharmacies in San Diego and I came here because it was first on their list and the closest to the doctor's office. My whole experience here from start to finish was excellent. I walked in and was greeted by 2 smiling faces. I dropped off my prescription and they told me to have a seat while they run it through my insurance to tell me how much it would cost. Just a few minutes later someone walked over to me and told me my doctor didn't put the dose on the prescription and they would have to call the office to verify and once they knew they would call me. Someone called me later that day to follow up and told me my doctor still had not gotten back to them and they were hoping the next morning they would hear from him. Next morning they called me to tell me he had gotten back to them and that it would be 24-72 hours until it was ready because they had to make it in the lab. About 4 hours later I received a call stating my medication was ready and was asked if I wanted to pick it up or have it mailed. Since I'm local I went back to pick it up. Again, I received great customer service! It was such a relief that this pharmacy was really on top of things and was great with following up with me. I didn't have to keep bugging them and try to figure out what was going on with my medication. I will definitely use this pharmacy in the future if I require any special prescriptions. read more

My son has a very specific medication that at first I was only able to find here. While the delivery started off great, it's quickly gone downhill and we are now more often than not having to take my son off his medication while we wait...and wait...for them to send medication...NOT GOOD. His health is being jeopardized because they can't figure out how to get something on our doorstep every couple of weeks (which doesn't seem difficult to me!). If you want consistency, try somewhere else. read more

If I could give zero stars I would. I have used University Compounding in Hillcrest for 10+ years and the service has progressively become worse. Recently, I called in a prescription which was approved by my doctor 10 days ago and I receive a call today that they are just starting to fill the prescription. Unacceptable, poor customer service and follow through. read more

This pharmacy has always provided such great service! I get multiple orders, every other month and they never fail me. Some comments on here seem harsh, and not enough positive reviews. I know people jump to leave negative comments more so than positive ones. I wanted to shed some light. Thanks University for your service and such welcoming staff on your answering service! read more

I had a problem, I posted here on YELP, immediately I was contacted by Maria at UCP and she was on it. She fixed the problem, refunded my money with a bonus for my troubles. I'm completely satisfied with the way it was professionally handled. I have an 8 year relationship with them and I will continue to use their service with confidence. read more

I have ordered from this facility many times. I was impressed initially until they started charging me the "regular rate" instead of the "discounted rate" quoted. I had to call back to get me refund at least twice. About 3 or 4 day ago,, I ordered thru the automated refill system. A couple of days later I realized that they had sent to wrong address. I told agent that I had the medication shipped to the correct address at least twice. They stated I had never had it shipped to my current address, even though I knew I had. They also charged the wrong credit card. I called and explained this, was put on hold while the agent talked to the "pharmacist", They refused to reship and wanted to charge me again. DONT USE THEM IF TOU HAVE TWO ADDRESSES OR DIFFERENT PAYMENT METHODS, It's too .much for th to comprehend read more

I have a very bad tooth ache and infection. I waited 20 minutes norco pain killer. I go home with my other prescriptions and not the norco. Again I waited 20 minutes and I am in so much pain. I won't be able to sleep tonight or go to work tomorrow.all I have had there is bad experiences. I went back but they wouldn't help me. I don't recommend. read more

I have been coming here for awhile. The service just keeps getting better. I will have to say their product is top notch. The quality is even better than anything you can get at a regular pharmacy. Their staff is unique (everyone is different)just like their products no cookie cutter mold!! I have meet some of their employees and the only thing they share in common is the service they give to their patients. They all have smiles on their faces from the moment you first walk in the door to the gentleman thats cleaning the place. They genuinely care. They are helpful and pleasant when I call. Stacy is a gem. She has the most contagious laugh. Jerry want to make sure you get the right product. I think his the pharmacist. Yes! have you ever been to a pharmacy were the pharmacist treats you like your the biggest dummy. Reads of the paper and say bye bye. Not this pharmacy. If the pharmacist has questions on your therapy after speaking with you. Be sure they will call your doctor to make sure everything is clear. They did it for me. Oh boy! I was happy they care. Well....... We all know that we can say. You get what you pay for since the products are pricey, but no more than buying expensive make up. Since using their products my quality of life has improve. I now I'm worth a lot. There for ladies and gentlemen I am willing to invest the money on myself and the icing on this 40 year lady that look like she 29 is: The fact that I walk into a pharmacy that cares. Yes you heard me right. I look like I'm in my late 20, early 30. read more

I have been receiving my compounded meds from University for about two years now and have had only good experiences with them. After a bad experience with La Vita I changed to using them and have had only efficient service from day one. Very happy with them. read more

I got great service from Universal Compounding. I was out of town and my prescription needed to be filled. Erica went out of her way to assure I received my prescription at my hotel. Please note that it is critical I stay on my regimen and Erica took care of it. Thank you Erica and Universal Compounding! Andre Risse read more

I have been getting my compounding prescription filled by University Compounding for more than 2 years. I live in the San Fernando Valley, a suburb of Los Angeles, and have them mail my Rx to me. During those years I have enjoyed exceptional customer service every time I have called them with a question. They have always gone out of their way to answer my question or immediately get back to me with an answer. I also feel their compounding product is superior to the manufactured product I was receiving before I found them through my Urologist. As a retired physician and pharmacist, I would highly reccommend their services. Very truly yours, Dr. Bruce B. Figoten Porter Ranch, CA read more

David went out of his way to meet us at the pharmacy at midnight after we had to drive 3 hours to get a trigger shot for my IVF cycle, which UPS had failed to deliver on time. My doctor reached out to him and he happened to have it in this pharmacy and was willing to meet with us so we could get it. We are so thankful and it made a stressful evening much easier to deal with! read more

I'm reposting my review on here because SOMEHOW my review on google seems to only be viewable to me. On other google accounts it's nonexistent. This review was from a week ago.... I'm sure a lot of pharmacies are stressed out at this time especially due to the COVID-19 outbreak but the service I received today was very lack luster. I spoke on the phone with a man named Richard or Richie? He honestly could not care less about the situation I was calling for and was extremely unhelpful. He couldn't even act like he cared. I've had to call around multiples times to get my prescription and this place was my last hope. I couldn't tell if this guy was new, confused, or if he just genuinely did not feel like talking on the phone. With all of the stresses going on right now, I'm sure it was all three. I never leave reviews like this, but I just couldn't believe the demeanor I was receiving from him through the phone. Maybe he needs to ask for a few days off to recuperate because obviously he's not in the right state of mind to be dealing with the public. This was my first experience with this pharmacy so I'm sure their other associates are great but I definitely will not be seeking any help or assistance from this place from now on. read more

Refused to fill a valid prescription for hydroxychloroquine from a licensed California MD. Is this even legal?

I have a job that frequently does not allow me to answer phone calls immediately, and that is, after all, why I have voice-mail; and HIPAA, not withstanding, I alone access the voice-mail, I told them, so leave a confidential message. UCP seems to be fundamentally phobic in this regard. This is further "compounded" by the fact that phoning them ALWAYS results in "All our representatives are helping other customers..." I just waited on hold for 25-minutes before ending it. There is an offer to leave your name & number for an agent to return your call. I have yet to receive a return call to any message I left. For my 1st prescription, after no response for days, I just went there waited for them to fill the prescription. Sunday night, I used the "Quick Refill" form on their site and got the message, "Your order was received," and an email would follow; no email followed. I let it ride. Tuesday, a woman called, verified the order, and said she would call when it was filled. I called Thursday, waited on hold, left a message for a return call... Come Monday morning, I will promptly call the doctor to transfer my prescription somewhere else. read more

Avoid this pharmacy. Inferior product and inconsistent compounding meds. Go somewhere else.

Unbelievably incompetent. I have gone there for 5 prescription renewals, and only one time was the prescription ready when I came in. One time it took 2 weeks to renew the prescription, during which time they lied and said that they had tried to contact my doctor several times (my doctor's office said they never got the call), and they said they had called me several times, and they had not. This last time, my prescription bottle said that there was one more refill due, and I renewed my prescription online, and when I went in to pick it up several days later, the prescription was not ready. They said it was because I had no refills available. If so why did my bottle say I had 1 more refill? Why didn't they call me? How did the website allow me to go through the renewal process without letting me know that there were no more refills? They apologized and gave me a week's worth and promised that they would contact my doctor and me the following week. Once again they said they were unable to contact my doctor and unable to contact me, yet they had not called me, there was no record of a call or of a voicemail. How do these guys stay in business? read more

Wonderful professional service from pharmacy staff. Clear instructions On use of hormone treatment. Very happy with transaction. read more

Unfortunately I have had multiple negative experiences with this pharmacy. They sent me the wrong medication. I called to let them know and that I had a business trip coming up and was now out of my medication, they didn't offer to rush the order, I had to ask and even then they failed to do so or even follow up with me as promised. They are also extremely expensive. I won't be going back. read more

Okay, so I slammed UCP pretty hard. They deserved it, what happened is completely unacceptable. HOWEVER, they have since completely made it right, have provided good service, and have modified their protocols to avoid any further problems. Since the incident with me, the delivery time has gone from 1 week to 3 days, and there have not been any problems or errors. I have also been called by UPC to make sure the everything is okay. I am now back on their fan list! read more

I found the person answering my call was both friendly and professional. I was a bit shocked at the price of jell, but that's medicine.

They went from very good to very bad in the matter of days. They misquoted my prescription then canceled it without my notification. Now I have to call my Dr and have my script sent to Costco. At least I can get some shopping done... read more

Lost my medication coming to San Diego in the airport and the university compounding pharmacy and everyone I talked to there helped me, sweet, fast and were amazing! read more

I wish I could say good things about this place because compounding pharmacies have an important role in healthcare. I have been trying to work with UCP for a few months now and I just don't understand what happens there. They handle my husband's and my prescriptions with different procedures every time. We call and get different information every time. Probably establishing thorough policies and training programs would fix a lot of problems, but in the mean time, expect your orders to be canceled without notice, credit card charges without authorization, multiple shipping charges on single orders, and conversations with employees that will remind you of experiences at City Hall. read more

Among the problems with this pharmacy: 1) Product inconsistency: They sent me two orders of a medication based on the same prescription. The two orders had entirely different smells. Once batch had a strong smell of alcohol. As both formulations were not the same, at least one was incorrect. 2) Shipping error: the pharmacy shipped my prescription to the wrong address, then refused to ship a replacement to my correct address without contacting my doctor, even though they admitted their error. This resulted in a lengthy delay in getting my medication. 3) Poor customer service: representatives talk excessively, but don't listen. 4) Lack of professionalism: when I asked a pharmacist for his license number, he hung up the phone. read more

After dealing with a difficult and rude pharmacy for four months, I FINALLY got my daughter's prescription transferred here. Everyone was super nice, patient with my questions and didn't make me feel like an inconvenience which the last pharmacy did on a frequent basis. Plus they have a parking lot, online prescription refills and calorie free salad dressing. Yep, calorie free salad dressing.... read more

Always parking right in front. Yep, it's a pharmacy...there's not much to distract me from getting my prescriptions and vitamins. The staff is very friendly. I'm not sure how their vitamin prices compare to online discount places...probably worth checking out. This place is FAR better than the chain RX mills that I'll do anything to avoid. read more

Update......I have to admit that since my last rating, the service at UC has improved vastly, and I wanted to make sure to note that. The front desk personnel are, even at their busiest, very friendly and patient to answer any questions I may have. I also had the chance to work with one if the pharmacists, and he was very helpful. Thank you! read more

Every phone dealings I have had with University...they have been quite polite and helpful. Other reviews have talked about trimix losing effectiveness. Mine did as well (too soon). As I carefully read my prescription...I notice my trimix was a month old before I even got it. This seems bad. read more

University compound pharmacy is not a good information source if you are on bio-identical hormones. They will not take back anything that is unopened. They charge a significant amount of money and some of the people that are in charge there are downright mean to customers who have spent thousands of dollars there. I strongly recommend taking your business elsewhere. Its probably an OK place if you live in California. But not if you live in Massachusetts. They should be catering to the bodylogic patients since they won the contract. They are doing just the opposite. read more

They are great. Used this pharmacy for veterinary compounding. I have moved out of San Diego and needed a refill, they were able to ship to Seattle no problem. Excellent quality and quick response. The techs know a lot and provide great advice. read more

I was prescribed a medication and my doctor recommended University Compounding Pharmacy. They called to confirm the prescription, they reviewed the way the medication was to be used, their pharmacist responded to all my questions, and the medication was delivered quickly and packaged well. Their follow-up customer service was outstanding; they are a reputable and helpful organization. read more

I have received nothing but excellent service from University Pharmacy since June 2015. They are professional and helpful. I would have given them a 5-star rating but there is a need for a private area in order to hold confidential conversations. read more