I had a great experience with Javan at Harrisonburg Honda! The staff was wonderful and made me feel…read morevery comfortable. They did not try to sell me anything that I did not want or try to push me into anything. Overall, I give my experience a 10/10!!!

They were excellent! Had an appointment at 1:00 pm on January 14th. I took it in early that…read moremorning to just drop it off not expecting them to work on it until 1:00. They took it in right away diagnosed the issue (part of the plastic at the bottom of my car was loose and dragging). They fixed it for me no charge by 9:00 am. So all fixed for free earlier than expected. You cannot beat that. They were so great and kind.

All of my google reviews are 5 stars. I typically focus on the +. But, I felt the need to help…read moreothers on this one. My son's car was serviced at Harrisonburg Ford last Fall. On the way back to Falls Church, the repair failed and the car was taken to Falls Church Ford. They fixed it, but said that Hburg Ford should reimburse me under warranty as it was their workmanship. I first spoke with Jason who agreed to refund all but the diagnostic fee (didn't understand that but agreed). I waited 4 - 6 weeks between checking in over eight months to not pester and I still don't have the refund. First, Jason wasn't there any more. Then I finally got to Brian the Service Manager. Long story short, he wouldn't even personally tell me that they weren't honoring the prior commitment and paying slightly over half what I was told previously. A very nice lady was left to that task. At that point, I gave up. I have three Ford Rangers, a Ford F-150 and a Ford Transit in addition to this Ford Fusion. For $187 savings Brian and his General Manager (it was told to me that Brian and the General Manger had discussed) left me with this sentiment. It's laughable that they said if we had returned it to their dealership they would not have charged me. We were 126 miles away so we went to the closest Ford dealer. The fact, that they know, is that we couldn't have brought it back to their dealership because it never would have made it based on their poor workmanship. I've had great experiences with Koons Falls Church Ford and Ted Britt in Chantilly. I recommend going there avoid these people that do this silly stuff. Difficult to understand the short sightedness.

i purchased a bug deflector for my camper and the part that was received was for a small transit…read more tried to return the package still in box and in new condition and was told they wouldnt accept the part. I would not recommend purchasing parts from Harrisonburg ford. They will sell you parts without verifying VIN and claim as a special order. Once you pay for the item it yours, no matter what. They are supposed to be the experts and the ones who should ensure the customer is making a good decision. Instead they are about pushing product, meeting quotas, and not ensuring customer satisfaction. I urge anyone who is considering buying parts from Harrisonburg Ford to take their business to one of the other local Ford dealerships. Joshua D

I have never seen a place that lies so much and tries to blow smoke up your tail. My son went to…read morebuy a car here and found a ford focus that did look nice and we were going to cosign for him but still had not signed off on the paperwork. He drove it home for us to check out and told us how it shook when starting from stop. We drove it and told him there was something wrong with it and that I was not signing anything until it was fixed. He took it back and was given some story about being told by chuck that he needed to drive it so that the car would reset for his driving. Seriously. I told him that was the most bull.... thing I had ever heard. First I went with him and met chuck and I told him there was something wrong with car and I was guaranteed that it would be fixed out of their own pocket. Few days later son was called and told it was done. He brought car home again and said it was doing same thing. My husband and I went back in and spoke to eric and insisted he test drive it with my husband. Eric admitted that something was wrong with car and lifted hood and discovered oil had not been changed like we were told and we even had to put oil in the car when he first brought it home because it was empty. We were again promised it would be fixed. Well lo and behold the same old crap again. This went on for few weeks and to make a long story short they appear to be nothing but crooks who lie constantly like they think everyone is stupid and gullible but them. How anyone could think this is a good place to buy a car is beyond me. I even did research on this vehicle and found hundreds of complaints about the same issue we were trying not only to get them to admit was there, which after getting eric to test drive he finally did, but to fix the problem. But apparently ford is just like them and doesnt admit the problem per the reviews online. I am done with this place and the more people that can learn this the happier I will be. I would not send my worst enemy there to purchase a car. I thought steven kia was bad but chuck and them have them beat. At least the Kia was a decent car. NEVER GO HERE TO BUY A CAR. YOU ARE BETTER OFF JUST THROWING YOUR MONEY IN THE TRASH THAN BUYING A CAR FROM HERE AND HAVING TO END UP DUMPING A LOT OF MONEY INTO A CAR THAT SHOULD WORK.

Came in from out-of-state after seeing a vehicle posted online. Chuck and Sean responded…read moreimmediately and were both very knowledgable when I had questions pertaining to the condition of the truck. I am usually skeptical about sales. However, their website indicates they are focused on the customer. I found this to be true when I visited the location. Chuck and Sean were very helpful and did not try to force a sale. Other employees made the process enjoyable by being very kind, respectful, and friendly. Being from out-of-state, Sean even insisted on picking me up from the rental car location nearby. I would definitely recommend this group if you are looking for a vehicle.

This review is strictly concerning the lack of "customer service" and attention to detail. I…read morepurchased my vehicle April 28 and was told the dealership would send the titlework to the DMV. Well, they waited three weeks to submit the paperwork, and request a copy of the insurance card. I immediately sent the card and told them I had less than a week on my temp tags. I was promised a new set of temp tags would be sent to me. Well, guess what, the tags were never sent. I contacted Jenny Kichinko and was told the tags had not been sent. She said a new set would be mailed that day and also promised a copy would be emailed to me. Well, once again, they failed to come through with the email. I could not drive my car for 4 days due to their procrastination, lack of attention to detail and outright disregard for keeping a "promise." I have NEVER had such poor service from any dealership. All I got was excuses. If they would have given me the paperwork, I could have walked into the DMV and had my tags that same day. They need a complete overhaul of their office staff.

Visited Steven Toyota today and had a great experience with their service department. I travel for…read morework and get my car serviced pretty frequently since I put a lot of miles on it. The oil change was significantly less expensive than what I typically pay in Northern Virginia, and it even included a tire rotation. I arrived at 8:30 and was completely finished by 9:30. I'll definitely be a regular moving forward.

This a review for the service Dept. I have bought several auto's here and The last one I bought…read moreneeded inspection and oil change so I waited on it. It took a long time 1 1/2 hr. Then the Service desk lady said it was done. But needed new tires and that mine were pretty bad. Well how did it pass inspection then. She said it barely passed. She offered to sell me some budget tires for $80 ea. Which is too cheap for good tires on my SUV. So I went to a tire dealer I deal with often in Harrisonburg. And he said my tires were fine. He could have sold me $600 to,$800 set of tires, but was honest. So now I wonder if they even changed my oil and Actually inspected it. Lost confidence. Probably my last service trip.

Bought 8 Subarus from them always satisfying service and sales. Since 2007 only car I've owned and…read moreonly one I'll ever buy