We needed to replace some appliances which failed. We we treated very well snd given goon…read moreinformation about the appliances. I felt they were honest- did not try to push a more expensive item than we needed. Delivery was easy and the men were courteous and helpful. We would recommend Western Mass Appliances!

Our fridge died December 30th, and these folks went above and beyond to get us a new one the same…read moreday starting from when they picked up the phone on the third ring. The owner himself came by to make sure everything went smoothly. The delivery guys were awesome. Everyone was so kind and professional. Thank you SO MUCH!!!

Highly recommended!! Igor diagnose the issue. He accurately found out that issue was not in the…read more got an electrician to come in and fix the outlet. The started working after that. Igor was very knowledgeable. He charged a very fair amount better than all of the quotes that I had received. I highly recommend Igor for any Appliance issues that you're experiencing.

Igor and Alex the "gas guru" came out to fix our oven. They responded very quickly to our request…read moreand were out the next day. They worked quickly and our oven is now working and safe. Then Igor checked in with me a couple of days later to see how things were working. I have his card in a prominant place now so we can find it whenever we need repairs!

I had a refrigerator delivered today by Contractors Home Appliance. I could not of asked for any…read morebetter service. The day before taking delivery I changed the color of the refrigerator. Bonnie in customer service and delivery was able to accommodate the last minute change without missing a beat. The first thing the next morning my refrigerator arrived and took a lot of work to fit it into my house. The installers/delivery men were very professional and removed the doors to make it fit. They were able to remove the old fridge and install the new one without a scratch on anything! The price was right and I would highly recommend this company for any appliance needs!

From the owner: In 1979, Contractors Home Appliances opened right on the corner of Route 20 and Highway 187 to give…read morecontractors and homeowners alike a locally owned, independent destination to find the best appliances for any home and any budget. More than 40 years later, and our family-owned business continues to build our reputation for being the resource for homeowners doing a remodel or just upgrading an appliance. We're a team of appliance experts who know the right questions to ask to match you with the perfect fit, and we're always ready to guide you through our expansive selection of the industry's top brands and latest styles.

Looks like they've permanently closed...which was long overdue. The most bad reviews of any company…read moreI've ever seen. Glad they can no longer stick it to anyone. Good riddance

My oven I bought for a reasonable price doesn't work correctly, 2 things wrong. 1. When you close…read morethe door the light stays on which makes the oven not work. You have to open and close the door multiple times before it goes off. 2. The Hot surface light for right front burner is constantly on which I found out could be fixed by going into the oven which I can't do because they wedged it into the area so tight the glass will definitely break upon removal. I'm not sure if I got a deal or a cooking lemon?

Our dishwasher has been broken for two months. The manufacturer had us go through Besko's for a…read morerepair. We've been asked to call them back 3-4 times at this point for a part that they allegedly ordered but for some reason can't tell us the status of. Why would I even consider buying a new, replacement appliance from this place if they can't answer basic questions and shove all the responsibility on the customer to offer basic service (communicating status). Giving people the run around like this is insultingly unprofessional. Would not recommend.

When my 15 year old microwave died last weekend, I decided to replace it due to the large repair…read morecosts. I shopped Home Depot, Lowes, & Bestbuy websites where I would normally go for appliances. I was very pleasantly surprised to find that Besko's prices for the Whirlpool model that I was looking for was the same as at the big box stores - I wasn't expecting that. They referred me to a reliable contractor who did the installation and by Thursday morning, my new Whirlpool microwave was installed and working! Easy peasy....

Let me give 5 stars !!! to Dan for his recent repair on my 18 yr. old…read morewasher. He is incredibly knowledgeable with over 50 yrs. repair experience. Plus he is a great & honest guy. He and his wonderful wife, Jen, provide good old-fashioned customer service too. I recommend Dan's Appliance 150% !!! Patty in Hadley

If you need appliance repair call Dan, fast and friendly service with very reasonable prices .read more

I've been doing business with VIN for over 25 years I have purchased many many items with great…read morecustomer service and white glove service for warranty repairs. I highly recommend this business!

We had a disastrous experience of delivery and damage to our home. Their 2 delivery men fell…read morebackwards down our stairs, dented the machine, gouged our walls and stairs of a newer home. It is challenging to get the repair done as the damage were deep gouges on the landing levels. Challening to replace and repair. We were promised by their logistics representative, that has now left the company to run his own business. Promises have not been kept. I am hopeful that they still might come through. My husband repaired with painting and spackling our walls. The stairs are much harder. I will write again once it is completed. Without the man, Mike, who made promises, and seemed sincere, it seems promises might not be kept. Be careful. They replaced the machine and it came dented, but in a way we couldn't see. And we didn't want another experience with delivery. We should have been compensated for this mess. None yet.

me facina esta tienda que muuuuchassss cosas hay para comprar y a buen precio ! ! i love itread more

I dropped off a piece of needleart to be framed, let's not mention $$$ it was supposed to be…read morefinished in 2 weeks, 1 month later I gave them a deadline of 2 days or I'd be taking it regardless. It was finished when I arrived. however when I looked closely I had 5 crimped fabric areas and 2 areas where the fabric is lopsided. I had them take it apart so I could leave and what do we find?? It was pinned instead of being laced. WHICH I was charged for. Management and Home Office didn't care. This is the 2nd HL location so it looks like training is the same across the board. Won't return for ANY item.