Very pleased with our recent used car purchase! Our teenage twins needed a nice dependable vehicle…read moreand the great folks at Moore Automotive came through. Because of the great deal they gave us, we ended up spending about 1/2 of what we had budgeted for their first car. And believe me, "extra money" like that comes in handy when you start adding teenagers to your car insurance. I took our Pontiac Montana van for service at Moore Automotive for a dozen years until it finally gave out. I was always pleased with their service/parts pricing and the competence of their service technicians. This time I actually got to deal directly with the office/sales staff and they're just good honest folks. If you're in the market for a dependable vehicle at a great price, I recommend you stop by Moore Automotive and check out their inventory. I'm sure they're ready to work out a great deal with you, just like they did with us.

We buy and sell cars every couple years…read more Recently we had nothing but problems with a Nalley Dealership. Since they sold out to Asbury automotive, they could care less about the customer on any service! Enough said! We researched multiple dealerships and were going to try each one for service, customer attention and actually see if they give a NO BS run around buying a car. We also talk with those customers at the service Dept to see how they are treated for service issues. Not one customer had anything bad to say about the service Dept at Cherokee Toyota and in fact some drove many miles to come here. We had no intention of buying a car the day we visited Cherokee Toyota and in fact our credit was frozen by choice always. After doing our due diligence we walked in and asked for Mike Cofield the one who had the highest recommendations on our research recently. Mike was fantastic. A NO BS guy who was honest, trustworthy, and showed us many different Highlander models we were interested in. After driving 3 different ones and having a special request for a simpler basic model we settled on a Grand Highlander Hybrid LE. It seats 8 was bigger than most we drove, extremely quiet and had the old fashion features with some modern ones we wanted. Mike was able to make the deal with little to no playing the back-and-forth games we hate with dealerships! Cherokee Toyota did NOT have the dealer add on fees so many other ones tack on and yes, we compared side by side. We completed the transaction quickly and a special shout out to the Finance Mgr who took care of any questions and issues we had ! This is what we do expect in a dealership. Not lip service but honest customer relationships and in fact Mike gave us his personal cell number if any issues do arise! He also introduced us to "his tech" in the service Dept.. so time will tell and YES we will update at a later date after we experience the service end of the dealership first hand. But without a doubt..Mike was everything we look for in a salesperson who understands our needs and the no BS transactions! KUDOS Cherokee Toyota.. keep up the great work!

Very knowledgeable and supportive when you are purchasing a car. But if you try to reach them with…read moreany issues, you can expect your texts to be ignored and your phone calls to be unanswered...

I came in because I saw a few vehicles on their site that I wanted to drive. I called ahead of my…read morevisit to ensure someone would be available when I arrived. I was introduced to a nice young man who asked more about my preferences. He went to get the first vehicle and I drove it. It sad not to my liking so I started asking about some of the others I'd seen online. However, none of them were available. He said the inventory online isn't always able to keep up with what's actually on the lot. So we discussed more about my preferences to determine what else they might have for me to drive. He then went off to meet with his manager and bring me back another vehicle to drive. This one was very nice and I was interested in making a deal. Unfortunately, the amount was more than double what I said I would be willing to pay for a vehicle. More than double! He and the manager went on to tell me about how much vehicles cost nowadays. I said that wasn't my concern. I've got no interest in vehicles that are more than double the price I want to pay. So they spoke for a few more minutes and mysteriously the price went down. I didn't want to go back and forth, so I just said I'd try my luck at another time. Although they were nice, it was a waste of time and they didn't take my preferences into account when showing me vehicles.

I had one of the worst car-buying experiences of my life with Shottenkirk Chrysler, specifically…read moredealing with Shawn Donald. For the past week, he has been haggling back and forth with me even though I made it clear from the start that I was ready to close immediately. I presented a pre-approval so we could wrap up the deal quickly and efficiently. He declined it. Later, he lowered the price of the vehicle -- only to tell me that the price would only be honored if I financed through him. Wanting to move quickly (since I had just passed my previous car down and finally found the exact trim and color I wanted at this dealership), I reluctantly agreed. After running my credit, he then claimed there was a fraud alert and said he couldn't proceed unless I came in person. I immediately provided everything requested to verify my identity, including screenshots showing the hard inquiry on my credit report. Despite that, he continued to stall. He then tried to accuse me of not having insurance on my previous auto loan -- which makes absolutely no sense. A vehicle cannot be registered without insurance. I explained that a family member had taken over that previous loan, and therefore I no longer carried insurance on it. Instead of listening, he continued making baseless assumptions. To make matters worse, he has been avoiding my calls entirely. I've been told he "left for the day," only to call back and be told he's still there but "closing" and doesn't want to take my call. That is beyond unprofessional. It's unethical, rude, and feels like a complete attempt to waste my time and leverage my business. He ran my credit for no valid reason, refused to communicate transparently, and dragged this process out unnecessarily. This has been extremely frustrating and disappointing. Don't waste your time here. There's a reason there are other negative reviews.

Stephanie - thank you for reaching out and getting things scheduled without me having to schedule…read morethe test drive myself. You were super responsive & made it easy. Vidal - thank you for the personalized video before we even met you showing us the car. The overnight test drive was a blessing, thank you. You were kind, patient and understanding. Gregory - thank you for understanding and helping us get to our ballpark of out the door pricing. You stayed with us, updated us every step of the way. You truly went above and beyond. We couldn't have asked for a better sales rep between you and Vidal. Rob - you made my husbands four year long dream come true. The key fob, thank you from the bottom of our hearts. Thank you for taking time to talk to us about the CVT and explaining. We truly appreciated your time. Amanda - you were so sweet! Thank you for being kind and attentive even before we signed the contract. Adam - you made everything streamlined and easy. Thanks for keeping us laughing. Overall, the BEST experience we could have asked for. The staff is kind, caring and understanding. I've dealt with other dealerships in Metro, will only work with this dealership going forward. Blessings upon blessings. Thank you all again, from the bottom of our hearts.

Shop is clean and service was reasonably quick. I left feeling cheated, though, bcuz I forgot to…read morebring my mailer that promised 20% off my EV service and got charged full price for everything. Service mgr denied ever hearing of a 20% discount deal. I get that I should have brought the coupon, but Cherokee Nissan made no effort to earn my trust. I'll find another dealership next time.

I was very skeptical about purchasing a vehicle (Tesla) from across the country without physically…read moreseeing the vehicle until I came across IQAutos. IQAutos posts very clear photos of their inventory for clear transparency of what you are buying, especially for their huge Tesla inventory. They know what photos to display in their listings so you don't have to ask too many questions (Car computer version/actual current range). They make it extremely simple and easy to purchase a vehicle compared to the normal dealerships that play haggling games with you trying to squeeze every possible dollar out of you. They have many years of experience and it definitely shows with how they adapted to today's average consumer. Shout out to Tony who was very responsive and knowledgeable of Tesla's throughout the entire transaction. If I ever purchase another Tesla, it will likely be from them. The entire experience was great! Highly recommend!

Matt and IQAutos were outstanding to work with. So honest and transparent, I really had to ask…read moremyself several times if I was being punk'd. Great selection, best prices you will find anywhere. Cars well taken care of. Highly responsive and A+ communication at all times. Totally seamless process!

David was great! He contacted me within an hour when I requested a quote and it was so easy to set…read moreup appointment for him to come to my house. His communication with me via text was excellent, he arrived on time and did an excellent job on my 2007 FJ CRUISER. It looks and smells like new! My scratched up headlamps were sanded and buffed to crystal clear. And I have a large dog if you get the drift........ I am totally impressed by David and CarPros of Atlanta.

I had just come off a month of back to back road trips. I had taken my car to a local carwash for a…read moredetail but I wasn't particularly impressed with the final results. I contacted CarPros of Atlanta and I was able to get on their schedule pretty quickly! On the day of the wash, they showed up at my house at the time they said they would be there and proceeded to spend several hours detailing my car. They were able to get all the bugs, that I thought were going to be a permanent part of my car's paint, cleaned off. They also spent extra time getting the insane amount of dog hair out of the carpets. It was worth every penny! I was extremely satisfied and would gladly refer friends and family.

Unfortunately, I saw a Cherokee Auto Group listing for a 20-year-old Cadillac for sale on eBay, so…read moreI wrote a brief inquiry message which included a friendly note asking why it was priced approx. 300% ABOVE the highest of high Kelly Blue Book DEALER RETAIL VALUES (calculated assuming it was in MINT condition - which it was not). Anyway, Timmy from Cherokee auto Group replied back in the nastiest, the rudest manner I have ever experienced from a professional auto dealership. And the conversation just got worse and worse by the minute...apparently because I was attempting to work with them on price. That started an unprofessional war of words, that I'm sorry I stooped to his level at one point. This was THE WORST AUTO DEALERSHIP OR EBAY seller I have EVER ATTEMPTED TO DO BUSINESS WITH. I've attached the message thread as photographic PROOF so you can judge for yourself how Cherokee Auto Group replies to a customer's seeking a used vehicle. - I didn't make this up, it's exactly what was said. I would NEVER do business with a car dealership who responds like this. I can not believe how unprofessional and down-right rude the way TIMMY sent one nasty reply after the other. BTW I ALREADY posted another review with even more detail which they SOMEHOW GOT REMOVED even though YELP CLAIMS TO NEVER REMOVE TRUTHFUL REVIEWS - how odd. We'll see how long this one lasts. (I'm screen capturing it as proof).

Great experience with this group. Smooth, seamless and hassle free. Thanks so much.read more

I have been dealing with the owners for years, all the way back to the pre-owned Jeep Store days in…read moreCartersville. Their Customer Service has always been awesome and they have always gone above and beyond to make things right. Brittain is a true Jeep enthusiast and his knowledge is beyond extensive. I have previously bought a vehicle from him and I know for a fact he stands on his integrity. I have had vehicles repaired there, not just Jeeps. He went out of his way to get my Jeep ready for Jeepfest even though my problem was last minute. Stop by and see him.

DO NOT BUY FROM HERE! I don't know about anyone else but I got scammed at this location. They sold…read moreme a car with huge safety issues and I confronted the manager (Sam) the next day of my purchase but he stopped responding to all my texts. I came to this location due to all the good reviews but my experience here was not all too welcoming. Sam was caring before I purchased the car but after I bought the vehicle no care or response is given. Bought the owners of the dealerships brothers car but it has many key safety hazard issues with the car. Confronted the owner of the dealership after weeks of hiatus due to health conditions and he was trying to help out with the issues. I left my car with them for two whole weeks which was plenty more time to work on the car and as I confront the owner one the day of to pick up the car he says it's not finished. I tell him I really need my car for the next working week so I really need to get the car fixed by the next day and he says that's he definitely not doing that because of a jeep festival and that I was ungrateful and he wasn't going to help me anymore. Not only am I left with a car that often times gets stuck in the parking gear due to the gear shift being jammed and the traction control not working due to the button being broken and non responsive there's also a huge worry and dangerous water leak that is dripping on the floors of the driver side (all pictures are provided in this review). In conclusion still haven't received my title/registration of the car or license plate and it's been over 1 month and two weeks now while the temporary license they gave me is expired. The owner said that has nothing to do with them and that I should call the state. Not willing to help me out with a car I bought with them for the full amount of $25000 in full payment. Choose wisely if you decide to buy from here.