The service mechanic's lack of knowledge or laziness. I took my car in for a warranty issue back in November 2025. I said something was wrong with my suspension. They kept saying they couldn't find the problem. Although I could hear it loud and clear. Because he didn't hear it he wouldn't take the car apart to see if the suspension was the issue. After 4 visits my car is out of warranty and they're saying I'll need to talk to new management this Thursday. Sounds like they don't plan to fix the issue. I filed a Better Business Bureau Auto claim. I hope to finally get this issue resolved. This is my second Hyundai and it's my last. Going to Honda for next vehicle. read more

I been going here for the past 2 year and it just keeps getting worse and worse. I don't think I've ever seen a worse customer service in my life. I will never go back agai! read more

Very bad experience. Was ready to buy, but they tried to add way too much to the sale price with fees and other tricks. I will not go back to any Shottenkirk dealership. I'm not new to buying used cars and this was about as messed up as it gets. read more

***BEWARE*** While my husband's 2023 Hyundai Santa Cruz was in their shop for a small problem under warranty, they somehow managed to wreck his truck. No one called to tell him of this and he only found out when he went to pick it up. Despite numerous phone calls by me, and despite having been passed around from person to person at this pitiful-excuse-for-a-dealership, and promises that they will have the general manager John Donohue, call me back, to date Mr. Donahue has not called me back (in over a weeks time), nor will anyone at this dealership advise me as to who their liability insurance carrier is so that he can file a claim. read more

I understand it's a business and they want to make money but the sleaziness and the outright misinformation is terrible. They told me paying off credit cards is bad for your credit and it looks better if you pay off an auto loan and get back into another one. I was also told that it's better to get into an auto loan now with a higher interest rate and refinance in 6 months. I wanted to go over numbers but because I wasn't making the sale at that moment, I was told there was nothing left for us to talk about. I will not be returning when Im ready to make the sale in a couple of weeks. It was a guarantee buy from them but they were not willing to discuss anything. They were not looking out for the well being of the customer, just the sale. read more

I was contacted by this dealer after I inquired online about a Hyundai Sonata. They kept calling me about a vip promotion and getting employee pricing and higher value for a trade in. I let them know I didn't want to spend more than 25,000 on a vehicle and I didn't need to come in if they couldn't meet my price range. They continued to call me 6-7 times a day so I made an appointment. I located the car I wanted online and did the online trade in value for my current vehicle on their website before visiting. I drove an hour and fifty minutes through traffic to Canton. I get to the lot they don't have the car I requested. They have a different one but I look at it. The car isn't as specified online with dark gray seats but it has light interior. (If you see this online they are referring to the doors not the seats). I then ask what the employee pricing is and what the numbers for the car are? They proceed to provide me with a paper that says the cost of the car is now $30,000 instead of the $25,000 listed online. When the numbers break down even with my trade in, employee discount, rebates, and the dealer giving me credits I was a till going to owe $25,000. I assume they didn't want to give me the value I requested for my trade in so they called themselves increasing the cost of the car. They then told me I couldn't put more than $4000 down on the car though I wanted to pay the majority of not all of the car off. I kept asking how after all the credits and discounts and trade in value, did the car cost the amount listed online still???????????? This was an utter waste of time and very unprofessional. I wouldn't dare recommend this lot to anyone. I'd recommend you drive to another state before stopping here. read more

Shottenkirk Hyundai Canton - Black sonata SEL - Car Dealers Near Me - Canton, Georgia

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Stole my Nissan Juke $9,600 value during a trade in. When I went back and told them what happened saying maybe it was a mistake on their end they shrugged their shoulders and said "you signed the paper work" read more

Advertised car at 5k below MSRP added 6k + in added charges at dealer, plus they required Hyundai Financing to get the out-the-door price. Adding "VIP" pkg of $895 is bad enough , but added items listed in VIP pkg as individual additional line items for duplicate charges. also charged for carpeted floor mats (on additional items to MSRP) and added $399 for all weather mats on offer sheet (do you really need two sets of overpriced floor mats?) Completely deceptive advertising. No wonder they have so many 2024 cars left in inventory. A complete waste of time and worst car dealer I have ever dealt with since my first new car purchase in 1979. FTC complaint filed 181911256 read more

I had a great experience purchasing 2024 Tuscon. Isiah Chavis was very helpful and guided me through the process. Financing went smoothly and I ended up with great interest rate. Will highly recommend this dealership to anyone. read more

I had a great experience leasing an IONIQ 6 from Shottenkirk! Jacob helped me quickly find the car I wanted, walked through the details of the quote, and helped me make the decision that was right for me. At no point did I feel pressure to spend more than I needed to get what I wanted. In addition, Jacob went above and beyond to help me deal with an issue with my Electrify America account. Long story short, EA had an issue in their system, and Jacob quickly worked with them to get it fixed. If you are in the market for a Hyundai, I definitely recommend checking out Shottenkirk! read more

This dealers service department doesn't even deserve 1 star. Brought my Santa Fe in two weeks ago due to my engine light being on. I was told that they were two weeks behind in their service work due to computer problems. Brought my car to my local mechanic and spent $150 to find out my problem might be a bad fuel injector. Called the dealer and made an appointment for two weeks out. Upon arriving for my appointment today I was given the same story. We get to it for two weeks. My appointment meant nothing. Had to leave my car since I didn't want to damage it any further by driving it. They couldn't even provide a loaner car. I would avoid this dealer at all cost. Their service department is second rate. read more

Service department refused to fix my car under warranty. If you value your time and money do not purchase your vehicle here.

I highly recommend Shottenkirk Hyundai Canton. I recently bought a SUV from this dealership. It is a really nice dealership with a lot of cars to select from. I had the opportunity to speak with the general manager, Tim Huynh. He is really a nice guy who cares about the customers, and takes the time to listen. Mike Wilcox showed me how to operate all the high-tech functions of the SUV. He also answered all the questions I had about this particular model. I was a little unsure of which trim I wanted, and he explained the difference which helped me solidify my choice. read more

Worst dealer fees I've ever seen. Advertise cars online for 5k less than their dealer fees. Trash

You have to stop by and visit this dealership to purchase a vehicle! Friendly professional staff with great deals! I recommend EVERYONE here! Ask for salesman "Mike Wilcox" he is the absolute best! This is my 2nd "2022" vehicle purchased from this dealer! Don't go anywhere else because they NEVER disappoint! -DONI read more

Shottenkirk Hyundai Canton - 2022 Hyundai Santa Fe - Car Dealers Near Me - Canton, Georgia

I bought a 2021 Hyundai Tucson at Shottenkirk in April 2021. I was in the dealership over five hours. I had enough hassle during the sale and swore I would never deal with them, again. Unfortunately, I have to to get my gap refund. In Raleigh, NC, I traded the 2021 Tucson in May 2023 for a 2023 Tucson. The 2021 had gap insurance on it and I asked Shottenkirk to cancel that in May 2023. I know that they received the gap refund from ETHOS in August 2023 because I spoke with ETHOS. I still have not received my $582 refund. I have emailed Elvia numerous times and she hasn't responded. I have called at least three times and left voicemails for the General Manager, Tim Winn, and haven't received a phone call or anything. ETHOS even contacted them in September 2023 and nothing has been done. I thought the problems when I bought the car was because it was a new dealership, but problems still prevail. I can tell you that when I purchased the 2023 Tucson here in Raleigh, I was at the dealership less that 90 mins. Walked out with an interest rate 8% less than the one Shottenkirk got for me. This is such a crappy dealership in many ways. Staff is always changing. Never speak to the same person twice and even the GENERAL MANAGER won't return a call that he knows is a problem. Needless to say, I am reporting Shottenkirk to the BBB; the Georgia Attorney General's Office, Consumer Division; Hyuandai Corporation and ETHOS. read more

BEWARE. BEWARE. BEWARE Mike "Mr. Clean," Curtis, and Macon of the sales team went to great lengths to cover up their inability to provide the vehicle we agreed on and made a deposit on. They provided a Buyers order to my bank for the VIN I agreed on, and DID NOT have that vehicle in their possession when I arrived at the dealership. They NEVER disclosed they didn't have it or was not getting it, but instead told us we should be grateful for the replacement vehicle that had 25 x the miles for above MSRP than the one we agreed I would purchase. They added their "VIP package" to a vehicle that came from another dealer and not the manufacturer which was our original agreement!!!! read more

After all the years of being serviced here...probably never coming back. Ever. I get the issue with new vehicles not being on the lots due to these trucking issues, I wasn't aware of shortages of mechanics (assumptions) but to wait 13 days for a diagnostic..that's a bit much. I came to pick my car up due to this wait. I received no update or no call. Piss poor service. No car for this long and nothing is done. I'm big on customer service and this was horrible. I would be feeling like gosh this is long af but if someone would've at least said. "Hello. We are still working on it".."Hi just letting you know we are behind x amount of days"..something? I could take that into consideration. Then I get there and you can't find my car. Supposedly on a "test drive" with the mechanic. Righhhhttt. I'll be going to A read more

My car broke down and I had to find a new to me vehicle quickly. Curtis at Shottenkirk was awesome to work with. He followed up to make sure that we had no issues with the vehicle. The process of test driving and leaving with a purchase was less than 3 hours! Love my new Tucson! read more

Worst customer service I've ever had.The sales manager was extremely rude and condescending to his sales employee right in front of us. Disappointing is an understatement. The sales manager and finance manager also tried to sell us on services and warranties, we politely declined. After declining they both tried to belittle and bully us into buying warranties. Seriously the WORST Service I've had in any establishment. I understand the need to sell and the environment of a car dealership but honestly when people say no, it's not ok to be disrespectful. On top of all of this, we got a free full service when our vehicle was due for an oil change, etc. We scheduled an appointment and they said it would take 1 hour. After 2 hours they told us they hadn't even started and they were running behind. If you want to buy a car, there are plenty of dealerships in this area. DO NOT waste your time and money at this one. Judging by the google rating, others have had the same experience. read more

Needed an initial service on our new Hyundai Elantra. They got us in for an appointment in a couple of days of us calling. Wait area was clean and complimentary snacks were appreciated. Took about 50 minutes for an oil change and tire rotation. Staff was courteous. Will go again. read more

My daughter purchased a new Kona last spring. She was told she would receive a $100 referral fee for anyone who she would send in to purchase a vehicle. Her friend also purchased a new Kona a month later.My daughter called to inquire about the fee. She was told that they had a new Manager & he was not going to honor the fee. My daughter also paid $5000 down on her new Kona. That did not stop the Manager from trying to push gap insurance, which he knew my daughter would never use. All he was concerned about was his commission. Our family will gladly take our business elsewhere. read more

Beware of Shottenkirk Hyundai used cars...... My wife and daughter went to Shottenkirk to look at, and hopefully buy, a used Hyundai. The car was a fair price, and we were willing to pay the asking price. What we were not willing to pay for was the un-advertised $2,000 in 'extras': $1395 for their 'care package', $399 for window tinting, and $179 for nitrogen and a road hazard warranty. This is in addition to $699 doc fee. Shottenkirk said all the 'extras' we're non-negotiable, so my wife walked away. I don't know if this is their standard way of doing business, or if they thought they could take advantage of a woman and her daughter. Mind you....none of this is advertised or was mentioned prior. I feel it's sneaky, and it's the reason why used car dealers have a bad name. read more

We went t this dealership to purchase a Hyundai Elantra. The price of the car was 16799.00 so I negotiated a price with them. When they put the paper in front of the price was 23900.00. They added 2400.00 for some care package, $599.00 for window tint, $200.00 for nitrogen in the tires and $1900.00 for dealer cleaning fee. I feel they tried to take advantage of us so we left and found another dealer who was honest and we negotiated a fair price for the same car. read more

Was looking for a new car and found one I liked online. I called the dealership and they set up a time for me to come and look at the car and it was as advertised. Drove it home later that day. Great buying experience. read more

Thank you for your great customer service and willingness to go above and beyond to find a vehicle that meets our needs

Do your research when buying cars this place is a complete stealership. Look at the bogus fees they were tryin to charge. It no wonder dealerships will be out of business and how tesla is leading the way in car business model. Look out for these 2 when you go out to visit. Scum bag of a salesman and lazy no customer service at all. read more

Shottenkirk Hyundai Canton - Watch out when your dealing with these 2 when you come in. Don't believe the dealer fees they try to add - Car Dealers Near Me - Canton, Georgia

I like this dealership it is conveniently located, very clean, and has great service hours. Unfortunately, the staff here is always very frustrated and seems to be overworked and under trained. I would like to see the management of this dealership to consider spending time with their parts and service employees to teach them ways to work together. The service department scheduled me twice to have service done to my vehicle without the required parts being there. The second time I was sitting for 3 hours before they figured it out. The first time I only waited an hour. Then when I came back the third time, they had no idea if it was here or not even though I had called multiple times to verify. I did receive a discount for the inconvenience, but this was a 100% preventable situation. I kept my cool through this whole ordeal but the staff was frustrated twords me the as the situation arose, then prices kept going up and down, and the blame game started. I honestly believe it is due to under training they did not know how to de-escalate even a calm situation, or how to talk to me about it. Every person I spoke with service advisor, parts guy, tech they all had different stories and different information. read more

My check engine light came on and I was going on vacation within a few days. Kennesaw Hyundai couldn't schedule an appointment until November. I called Shottenkirk Hyundai and spoke to Ron. He scheduled me a few days before my trip. I dropped it off on a Tuesday for scheduled service on Wednesday. I was shocked when Ron called me Tuesday evening and said my car was ready. I couldn't thank him enough. He new I was going out of town in a few days and pushed it along. I will never go back to Kennesaw Hyundai again and look further to doing business with Shottenkirk Hyundai. Again, thank you to Ron for excellent customer service. read more

On March 6, 2021 I purchased a Hyundai Sonata Hybrid from Shottenkirk Hyundai in Canton, GA. As part of the sales agreement, the dealership agreed to pay the equivalent of the first two months of my financed payments. I was given a "We Owe" form, signed by the sales manager on the day of the sale I was told I would receive my check in the mail at my home address once they had "been funded by corporate". After approximately 6 weeks I had not received my check and contacted the dealership to find out when I could expect it. I was put through to the finance department voicemail and left a message. This message was not returned so I called again, was again put through to voicemail and again did not hear back. A third time I spoke with "Chris Williams", presumably a finance person, who told me he would look into the matter and return my call that afternoon. Needless to say, I never heard back. I called the dealership again, this time asking for the general manager. "He's in a meeting" was the reply of the receptionist. Next time I called asking for the manager and actually had to pretend to be a prospective customer, not the lady calling every day asking about her money, in order to get through to a human. I spoke with "Bernard" and explained my extreme frustration at being stonewalled about the money I was owed. He said he didn't have access to the information needed to help me, but the general manager Russ Royval was in a meeting (of course) and he would pass my info along and have Mr. Royval call me. I asked for Mr. Royval's email and direct office line. Bernard offered Mr. Royval's cellphone number as well. I emailed Mr. Royval on May 12, but received no response. I called the cellphone number that "Bernard" gave me for Mr. Royval, and it is not a functioning phone number. The "direct office line" was another main line to the dealership. How is it acceptable that as a customer having spent $30,000 to buy a car, I am being shamelessly LIED to and a major company is refusing to honor the terms of a business transaction? I am absolutely appalled and highly irate that my valuable time is being wasted simply trying to get money that is rightfully owed to me. I am a nurse and a single mother of a child in college. Eight hundred dollars means a lot to me. Is Shottenkirk Hyundai really willing to soil its reputation for $852? I find it hard to believe that this is the face that Hyundai would like presented to its clients. To say I am shocked at the blatant thievery being practiced by the dealership of a nationally-recognized company such as Hyundai, is a major understatement. The sad thing is that I really love my new car, but I will never buy another Hyundai. I've contacted the Better Business Bureau. read more

While purchasing a vehicle in this seller's market is not my preference, a new job and longer commute requires more reliable transportation than my 10-year-old car. After searching online, I found what seemed to be a good used option at Shottenkirk Hyundai. I showed up one evening and met Ed and his sales manager Joe who showed me the car and answered my questions. Determined to not rush into anything, I left to think it over after asking these guys to 'sharpen their pencil' on the numbers, knowing not much would be done. Ed reached out over the next couple of days, exactly as he said he would, to share what they were able to do. After seeing a few more options at other dealerships, I dropped in a couple days later to see the car one more time before the weekend when I planned to make the purchase. Sitting right beside the used Palisade I loved was a brand new version that had just rolled off the truck. In Ed's absence, Tyler helped me work out a deal to purchase the new vehicle at the same price and payment as the used version. Buying a car requires playing the game with most dealerships so it's important to be comfortable with the people who are helping. Everyone's got to make a living and a car has never been sold by a dealer that didn't make them money. Might as well be satisfied with the price and payment and give your money to people you like. I like these guys. Thanks for the help, Shottenkirk Hyundai. read more

Shottenkirk Hyundai Canton - Maybe this was a sign? - Car Dealers Near Me - Canton, Georgia

Scheduled service with a 7 am appointment. I dropped the car off the night before. The technician told me the service would take about two hours. I called on the day of service at 12 pm. The technician told me the car would be ready at 2 pm. I asked if there was a problem because I expected the job to be done. The technician then admitted that they were just starting the job. I asked why the work did not begin at 7 am. I was told that they had a lot of cars come in for service that morning. The technician then admitted that the 7 am appointment only was a place holder not a real appointment. I responded by asking why have appointment times if they did not honor the appointment. No answer. I told the technician that I had plans for the day and that is why I scheduled an appointment so that I would know when the job should be completed. I asked why they did not at least call me and let me know it would be later in the day. No answer. They did complete the job but I would not recommend this dealership for service or sales. I also told them that I would not refer friends and family. On a positive note, they did give me a $50 gift card for my trouble. Thus the 2 star review. read more

I came in with a list of my "must haves" in a car. One of those was a towing package. We specifically asked the salesperson if the car I was considering had a towing package and if so, did it have a standard 2" receiver hitch. He replied it did. The car I was purchasing was in detail so I didn't get to see it until after all the paperwork was signed. I immediately noticed a couple significant scratches and the salesperson said they could easily be fixed. We drove to eat about a mile away and noticed a huge scratch on the opposite side. The next morning I went to hook up a trailer only to find there was no hitch. I called the salesperson and he did remember our conversation and said he would need to talk to his manager. He called back the next day and told me that the hitch was about $300 and he would send me the money since I live a couple hours away. I asked about he scratches and he said I would need to call service department to schedule. I immediately called and she told me she would have to talk to a manager and have him call me back that afternoon (Saturday). I gave them the benefit of the doubt and assumed they were too busy to call back. I called Monday at 10am and asked to speak to the sales manager. Adam told me that Palisades weren't available with the towing package and our salesperson must have misunderstood my question. I could bring it in to have the scratches buffed out. When I arrived I was questioned as to what scratches were actually on the car when I bought it - seriously? The car was stickered at over $56,000 and I feel that they pulled a bait and switch or just simply deceived me. I NEVER would have purchased a Palisade if I had been told they weren't available with a towing package. Adam did offer to check to see if there were now available and install for me at their cost. So, basically, they deceptively sold me a car then tell me I have to pay extra for what I thought I was buying originally. read more

I went to this dealership to look at a 2017 F-150, after being their for a few hours it was determined they couldn't meet the monthly payment I had in mind! That was completely fine! Later that day, Macon calls me to say he would do my deal at my requested monthly price and to come in tomorrow to do papers and finalize it! I was super excited, it's over an hour drive which was a little disappointing, but it was a great truck and they were willing to work with me at my price so my wife and I planned to go back next day and finish purchasing! Well, well, well, I got to the dealer after more than an hour trip with traffic, walked inside and got brought to a back room, I assumed to do the paperwork and financing. No joke, guy says, well bad news, a guy came in 15 minutes ago and bought the truck! Lol, I thought he was joking because Macon said he was agreeing to my deal, and never mentioned it could still be purchased by someone else! I've bought a truck from Shottenkirk Jasper before and had a great experience! However, Shottenkirk in Canton should not get anyone's business!! They don't care about the human, they only care about a quick buck however they can get it! Hugely disappointed that a business would run this way and is NO shock that it only has a 2 star rating! I was so taken aback that I left in shock, I wish I had the sense to March into every office and let them know what a disgrace of a business they run and how pathetic it is they operate this way!! Don't waste your time going here!! (Bryan Wright was the only positive of this trip, he needs to go somewhere else because his moral compass does not match Shottenkirk Hyundai in Canton) For the record, would have rated this 0 stars if possible! read more

Drove 1.5 hours and agreed to pay asking price but the added $4000.00 for a 6 month warranty and what they called restoration of vehicle. Salesman explained it was detailing and car had no accidents. Terrible way to suck people into dealership read more

Be AWARE of all the extras added when purchasing from this dealership. My young daughter was taken advantage of. With all the extra sneaky fees she paid $35,000 + for a $24,000 Kona. We were told by two other dealerships that she was screwed and taken advantage of. We spoke to the GM but was told he couldn't do anything about it. His response to what the other dealerships said was "they all say that". I tried warning other customers in the lobby and was asked to leave. I guess the GM was embarrassed by the truth!! read more

I really enjoy this hyundai location. This location always has availability same week to help me with my car needs, it's clean and the staff is knowledgeable. Amy was amazing and took the time to thank me for being a customer with them multiple times. That truly made my day. read more

I'm shocked at such low reviews. They don't describe my experience at all, so don't let it stop you from shopping with them. Brian Wright is the best sale person around! He's knowledgeable, personable and just an all around great person! The car buying can be stressful and time consuming, but Brian made the process so easy and tolerable. He didn't pressure us! He listened to our wants/needs and did what he could to get us exactly what we asked for. If you're thinking about trying Shottenkirk Hyundai of Canton, look no further! The whole entire staff treated my husband and I so well. 10/10 would recommend to anyone! read more

We are in the market for a palisade calligraphy. Brian told us there is one in the color we want coming in three weeks to their lot. We said we were interested but only if he could give us a ballpark trade in value for our Pilot. He said sure. We drive almost an hour to get there and Brian is in the middle of a deal so he pawns us off to another salesperson. After about an hour of talking we said we were ready to make the deal, we just needed their trade in offer on our other car. The salesperson tells me they won't do that. Now I'm annoyed because that is the only reason we drove all the way up there! He gets his manager. Manager low balls us on the trade in and frankly could care less about selling the car it seemed. I guess they didn't want our business. This place is slimy and everyone we spoke to was full of BS! I would never buy a car from this dealership. No wonder they only have 2 stars. Awful and they wasted almost 4 hours of my Saturday including drive time to and from the dealership. read more

I don't really write reviews and like to give businesses the benefit of the doubt especially in these tough times, but if you value taking someone at their word beware of any interaction with this dealership. I had been speaking with a sales associate on and off the past week. He promised he would be able to sell me a vehicle at MSRP **IF** I could wait 2-3 months and we order it directly from the factory. We agreed and I even had my model picked out and credit card ready for a non-refundable $1,000 deposit. Then that's when I get an urgent text to call. I call and was told "a new sales manager" who just started said they must sell the car over MSRP...even though this conflicts with the promises and multiple conversations I had with the sales associate. Oddly this only became a problem when I was literally about to put down a deposit. Use caution. read more