Came to this hotel for a few nights. The museum gallery was fascinating, although the layout was…read moreconfusing and required asking employees to tell me where check-in was. The room was pleasant and had a nice view over the city towards the east, which gave a nice sunrise when we woke up early. The shower had decent pressure and the towels were fluffy -- something I really value in a hotel. I'm taking off one star because the hotel restaurant was not good. I got the vegetable hash and it was sad. Just a few cut up root vegetables thrown together barely warm and topped with a couple eggs for nearly $20. If you're staying in Durham, definitely don't go to the restaurant in this hotel.

Centrally-located, awesome reception staff, spacious rooms and an actual museum. I like it…read more Upon arrival, you may be thinking this can't be the hotel. Once the offices of a bank, it feels a little corporate, but not modern-day corporate, more like early/mid-century corporate and I can get into that! You'll be greeting by the staff that will help with valet or luggage and directed to reception up on the second floor. When you get out of the elevator, you may again be doubting that you're in a hotel because there's the museum and depending on what artist is being exhibited, it may feel like you've wandered into an alternate universe of sculpture and paintings. Admittedly, it's a little sterile rather than luxurious or minimalist or maximalist (or whatever vibe a hotel is going for with their lobby). No signature scent. No floral displays. While at first it was a little off-putting, it wasn't a big deal because the museum concept is truly unique. My favorite amenity is the water. Seriously. They give you two refillable bottles and encourage you to use the water dispensers in the lobby and gym. I also appreciate the cozy robes in the room, Malin + Goetz products in large dispensers, cutting down on the small bottle waste that drives me insane. I usually don't do coffee in hotel rooms b/c it's so substandard (I despise Keurig) but here it's Nespresso, which is pretty good. Not a fan of the heating/cooling system in the room. I like to sleep with moving air and the thermostat in my room seemed to be locked. Note to self to always check this when I arrive because I sure as hell don't feel like doing so when it's time to go to bed. The gym is reallllly small and in the basement. I wouldn't look forward to working out down there, but it is what it is. There's one elliptical machine, a couple stationary bikes and treadmills. Cable weights, plenty of free weights and a couple kettlebells. It's just really small and I was grateful that I had it to myself because I need room when I'm doing a strength workout. And those chilled eucalyptus towels are LIFE, almost making up for the tiny windowless gym! I enjoyed my stay here. It might be my favorite of the three hotels that I've stayed in when visiting Durham. I think given the location and amenities, the value is good (when I was booking, it was significantly cheaper than the Marriott where I stayed the last time).

This Hilton is in perfect proximity to Duke University. Easy commute to Durham and convenient to…read more85. Lounge in lobby also had a dining place for breakfast and lunch. There is also a bodega for toiletries and snacks. Rooms are clean and spacious.

This is still a very good choice especially if you're in town for any Duke event. The shuttle…read moreservice time has been shortened so much we opted to drive instead of taking it to a 1PM Duke/Gamecock WBB game because the shuttle service stops at 3PM. We would have to find alternate transportation from or game or leave the game early. That's a huge downer. Parking was no trouble. However, getting out of the Duke multi-level parking garage made us miss the shuttle service even more. I'm a new-ish EV owner so I called ahead about the availability to charge. I was told yes, there was 1 charger available in the rear of the parking lot. After riding around the lot 3 times and not finding the charger, I go inside and ask the desk clerk. She takes me to this outdoor electrical outlet that I can use to trickle charge; LORDY. Then she explains they don't have a charging station but an outlet only. (See photo) That's sort of splitting hairs. When I phoned them the answer to my question should have been a "NO" we do NOT have an EV charger but we do have an electrical outlet that you may use to trickle charge your EV, if no one happens to park in front of it. Better yet, the desk clerk could add that there is an EVgo within .2 miles (around the corner almost) with 4 fast chargers. I used the EVgo. The breakfast service is better than I remembered and the staff were very pleasant. Kudos to the short oder cook, VG job. This is a solid 4 leaning toward 4.5 place to stay.

The Durham Marriott City Center hotel is in Downtown Durham. Its location puts it within walking…read moredistance of many attractions, restaurants and shops. The Durham Convention Center is attached and the Carolina Theare is next to it. DPAC was about a 10-minute walk if that and included waiting for the traffic signals. Valet parking is $30 a night, so I decided to find a place on the street again. So I got street parking right near the hotel for free as it was the weekend. I am not a fan of valet or of paying $30 for parking. There are parking garages nearby if you prefer that. The staff was very friendly and I felt treated very well here as a Titanium member with an early check-in, lounge access and free breakfast. I didn't see any snacks in the lounge this visit. For breakfast, you need to use your key to enter the lounge. Beverages are in the lounge, but you go to the restaurant buffet for the food. It is quieter in the lounge than where the restaurant is located. My room was on the other side of the building this time and I didn't hear the train once. Usually, when I use a free night certificate, I tend to be put in the worst room available. But thankfully, that wasn't the case here, my room had a large window with a lot of natural light. The room had the vinyl plank flooring to look like hardwood and the decor and furniture were up to date. My stay was very comfortable here. This is one of the nicer hotels I've stayed and look forward to my next visit. I can see coming here for a staycation.

A solid Marriott experience, with a location in the heart of downtown Durham, walking distance to…read moreso many great cafés, bars, restaurants and the American Tobacco Campus. The lobby is large with a bar that offers up a (very limited and price-gouging) Starbucks menu, with plenty of places to sit even if you're not ordering anything. Speaking of, I recommend you leave the hotel in search of coffee because my very basic iced espresso that's normally around 6 dollars at a Starbucks was 10 dollars here plus tip. My room was pretty basic, don't expect much in terms of a view even though the windows are large. Decent-sized, comfy beds/linens. No bathrobe in the room (not sure if you can ask for one). I was informed that I'd get access to breakfast/evening refreshments in the lounge but I didn't have time to partake so I can't report on that (nor the gym). While slightly dated in appearance and a little basic overall, I feel the location makes up for all of that. I also got it at a decent rate which helps.

We stayed here for NYE as a staycation and were disappointed. First there was an event at DPAC…read morewhich makes parking here harder. There is also no hotel entrance from the deck. They were kind enough to upgrade us, but once we got to the room, we were greeted by trash in the hallway and trash in our room. Then the best part of all, noticing the refrigerator is very close to the toilet. This is extremely unappealing. Other than the trash and a stray hair I cleaned with Clorox wipes, the room seemed otherwise clean. The shower was good. The walls and window seals were showing wear and rust. Paint chips. It felt very run down to be attached to DPAC. I won't be returning.

I can't rave enough about this hotel, the location and the lovely service I received from the…read morestaff, especially Sharon! She was especially friendly and helpful when I had a few obstacles to overcome with business needs while staying at the hotel. I really appreciate her warm smile and positive attitude. It's because of her, I was inspired to leave a review thank you Sharon for all your help!

My stay was amazing I would love to come back I would 10/10 recommend to my family the staff was…read moresuper kind and I slept comfortably every single night

I've stayed here multiple times because the location is great and the quality consistent. However;…read morewhen I checked in yesterday there was a sign on the front desk stating "we now charge $10.00 per night for parking". Say what? I stay in Hampton Inns all over the country and only once was I charged to park my car and that was in Manhattan. To make matters worse, when I made my reservation there was no mention of charging for parking. Disappointing

Dillon (Dylan?) is amazing. He was accommodating, friendly, understanding, and very helpful. When I…read moreleft in a rush and left my jacket there, he went the extra mile to find it for me. The walls can be a bit thin, and I could hear the people walking upstairs and the people next room talking. Showers could use with double checking that there aren't stray hairs. But overall, Dillon made the whole experience 5 stars.

I love this hotel, it's my second time staying in a year. It just feels much more expensive hotel…read morethan it actually is. The beds are supportive and comfortable. Everything feels clean and new. There's so much common space from the dining room, to the large adjacent sitting room, to the outdoor sitting area/tables. I've had an excellent interaction with a staff member who quickly resolved an issue for me. One of the reasons I came back to stay again is because I find the rooms to be very quiet, but you can hear some cars go past. Cars I can tune out, loud neighbors I can't. Also the breakfast is varied and they have some items that are a bit healthier like chicken sausage (in addition to pork), and 3 kinds of eggs (boiled,scrambled, and sunny side up.

As a Marriott Bonvoy Titanium Lifetime member, I stay in Marriott properties frequently and…read moreunderstand brand standards. This Residence Inn in Durham fell short in ways that are difficult to overlook. The positives: * Convenient location, especially for Duke and medical visits * Spacious room with modern décor * Extra-large bathroom and generous vanity -- easily the best feature * Breakfast area was spacious and pleasant (food was standard Residence Inn fare) The problems: Sleep quality is a basic hotel expectation, and this property did not deliver. The HVAC unit was extremely loud and cycled on and off all night. There was no clear way to turn it off completely, and it repeatedly woke us up. The refrigerator was older and made a constant ticking/compressor noise. Between the two, restful sleep was nearly impossible. Parking added another layer of frustration. There are very few surface spaces, a very small garage, and guests are charged for parking on top of that. Charging for parking when availability is this limited feels unreasonable. Additionally, the shower was missing body wash upon arrival -- a small detail, but one that speaks to oversight. We reported the HVAC noise and missing body wash to Tiffany and a woman who appeared to be a manager (Scott). While both were polite, no Bonvoy points or other acknowledgment of the inconvenience were offered. The room layout and location are strong, but between the noise issues and parking situation, we would choose another hotel in Durham in the future.

The breakfast was one of the better once and the young man helped keep it open past 9am. I was told…read moreit would be open until til 10 so saw people turned away. The room was ok but could use some refurbishment. Just some stuff looked worn, but not the bed.the coffee pot was a bit dirty. I will say the room numbers are insane andI had to walk up and down to find out my room was 50 yards down the hall fro the next number. All and all a good stay. I will say that to charge a person almost 300 a night and then charge to park is really insane, not right

2.5 stars I was looking for something a little cheaper than…read moreJB Duke for a one night stay. The reviews were promising (I thought I saw one or two reviews that stated parking was free or available on the street by the hotel). I booked the morning of my stay for a little over $142 (whereas JB Duke was $191 + free validated parking). I arrived around 5:30pm and parked in the retail shops parking just for my check-in and figured I'd either get free parking in AC's garage or find street parking later (was just dropping off my bag). As my check-in process was almost complete the staff member asked if I had a vehicle - I confirmed and she pulled out a card and asked that I place it in my dash, told me where the elevators were and wished me on my way. I read over the card while in the elevator and see that it's $20 per night for garage parking. I guess no biggie because even with a parking charge, the stay was still cheaper than JB Duke. The room was nice and clean and I was facing the street on the second floor (room 204). When I arrived back later that evening around 8pm I was able to find a parking spot quickly on the basement floor of the garage and entered the elevators to go to the 2nd floor. I checked out the gym as it was on my floor (ellipticals, pelotons maybe?, treadmills, rowing machine and free weights) - decent for a quick workout. I turned in for the night around 8:45 and the linens looked clean but didn't smell "fresh" and then noticed I could hear the dreaded stomping above me... and then I could hear the man next door hacking/clearing his throat. The man eventually stopped but the stomping basketball dribbling seemed to go on until 10:30pm. I did not get a good night's sleep due to the "thin" ceiling and I was awakened by the street sounds the next morning). 2.5 stars for price and convenience to Duke. Will pay more next time to stay at the other place down the street.

Great location in Durham. Right next to a cute little strip mall featuring all sorts of tasty…read morerestaurants and close to apartment buildings and the Duke University campus and medical center. Reception employees were very friendly and accommodating. A nice bar area to get a cocktail, plus a spacious lobby featuring SBX coffee in the mornings was appreciated by this weary traveler. Clean and comfortable room with great smelling bath products. This will be my hotel of choice when visiting Durham in the future.

Pros: close proximity to many medical offices, Duke University and attractions like the Nasher…read moreMuseum. Convenient garage parking included in your stay BUT if you're handicapped it's a walk to and from the garage Bellhop was friendly Onsite restaurant but it was expensive in my opinion Cons: Power outage Mediocre housekeeping- hairs in the shower Small bathroom Shower doors don't fully close Front desk staff provided zero information about the hotel and weren't very friendly Small rooms Would I stay here again? Probably not. Bed comfort is subjective but I didn't find the mattress comfortable and had a hard time sleeping. When I woke up my back was hurting. They had one scratchy, ratty robe in the room. No bag for dirty laundry and the tv was fuzzy. Another huge negative for me is there was no microwave in the room and the refrigerator was tiny. Overall, the value isn't there for me.

Great stay at JB Duke. Clean, friendly, and very comfortable. Atmosphere was enjoyable and had an…read moreexcellent breakfast.