we are visiting from San Francisco and originally wasn't going to shop at all. But since it was the…read moreweekend of Black Friday we decided to go in and check out the sale. The staff were really knowledgeable and patient with us as we took over 45 minutes to decide on the 13 different pieces. Due to the pandemic we haven't shop as much. At the register they carefully checked for items that should be for sale for us and ordered a different size for a jacket to be shipped directly to San Francisco. They recommend several pieces that we normally wouldn't have picked out and this was really a godsend since we have a shop for a while and were in a time crunch . Highly recommend this place due to the friendly service and the professional knowledge they have.

My husband and I stopped in yesterday and were planning on buying several things each. The two…read more young women working there spent the whole time in a personal conversation. I left with one thing and went elsewhere to shop. I prefer stores that have actual customer service.

I rebuilt my wardrobe after retiring at Alton Lane and it's been a wonderful experience. The…read moreclothes are nicely made and delivered on time. They cost a bit, but no more than off the rack items of similar quality. Ali is very helpful and works with you to make sure the fit is right, even on my granddad body! Highly recommended.

I've been working with Alton Lane every year for the past 4 years and they have been great to work…read morewith! The suits always turn out looking great and are so unique!

Very knowledgeable and polite employees! It was a pleasure to do business at this store.read more

They were great boots but not now. The soles on the last pair of hiking boots split after a few…read moreyears of lite wear. They said they could not replace the soles. I went io local shoe repair and they replaced the sole for $55.

Having this in our college town is definitely very dangerous…read more + All very friendly staff (mainly fellow uva students) - knowledgeable about current events & sales and very helpful if you need any advice on any of their styles + The newest/ recent collections come in fairly quickly - i was pleasantly surprised to see what i spotted online in-stores (to try on heh) within a week! + Remember to flash your student/ teacher ID for the additional 15/ 20% off!!! (Yes, in additional to the sale) - Be mindful that this store is relatively smaller & unfortnately there are limitations on selection/ not all items come in here!

I am so disappointed with Madewell. I've been an insanely loyal customer for over six years, buying…read moreonly Madewell jeans since the first time I tried a pair on. I'm a huge fan of their quality and have turned my mom and best friend into addicts too. I just went into the Charlottesville location, wanting to return/exchange a pair that I purchased there on Saturday last week. I bought a new pair because I've gone down two sizes and wanted to treat myself to some new ones. They didn't have the style that I wanted, so I went with the pair that the associate suggested. I wore them out of the store because she told me that I could donate the pair that I wore in that day. I wore them home and when looking in the mirror some more, I just didn't feel good or confident in that style. I came back today and they told me that because I had worn them out of the store, that they weren't eligible for return or exchange. I'm extremely upset because I spent $115 on a pair of jeans that I wore for an hour and a half, that I don't feel good in. To pour gasoline on the fire even more, she had the gall to tell me that if I didn't like them that I could DONATE them back to the store! She said that there was nothing else that they could do. I informed her that I was a loyal customer and would never come in again because this just didn't seem acceptable. Im not trying to sound like a "Karen" but I've worked in retail for over 15 years and I had expected a higher level of customer service with such a high-quality brand. Never have I attempted to return jeans there before, because I've always loved what I have gotten, but I can guarantee I will never go back again...

They have a wide variety of sneaker, boots, flip flops and shoes. And even some little Items like…read moregibits for crocs and a card to put them on (if you are gifting them). There were some cute sneakers on clearance but not in my size. I really only come here when I know one of us needs sneakers- because you always need to take advantage of the big one and 2nd one 50% off. I found a pair of back comfy slippers on sneakers and my daughter found a pair of white nike sneakers so we made it work. There certainly was enough hep around which was good. My son tried to find a pair of sneakers but he didn't like anything.

I'm normally not a shoe guy, I don't really care about brand as long as it was comfortable. But I…read morestill want quality & I've never shopped anywhere else but Rack Room. They always have BoGo so if I need a pair & my girlfriend needs a pair it works out and we pay less overall. Staff are very friendly and make sure you know of any additional promotions that save you more money. However, more recently I've become a big Puma fan which they do carry but are little lackluster on sizes available. I however got lucky today & each pair I wanted had 1 of my size left. Rack Room could use some more size availability as well as overall styles in general, see a lot of the same shoes on the shelves for years. In the end if you need a new pair of shoes or 2 Rack Room is your Best Buy.

Rude customer service. If you want me to buy $150 pants, maybe you should try to treat customers…read moremore nicely. Was yelled at sarcastically to "have a nice day" by a catty worker (really a child) cause I guess she thought I was shop lifting because I was taking too long browsing. Not sure what incentive she would have to do that. It's not as if this is a profit sharing establishment and I can't imagine she could afford anything at this store on a minimum wage salary. Must be poor management that models this behavior for their hive of catty associates. To be clear, I'm not complaining outright about the prices. I know those are set at a corporate level. I've bought things from Anthropologie before, so it's not sour grapes. But I would expect that prices would be accompanied with good service. And why are there so many people working here to begin with if no one is going to help you?

Literally the worst customer service Ive ever experienced. The girls were so dismissive and…read moreentitled I'm in shock. The manager wasn't any better either, so rude. Someone needs to fire all of these employees and get some normal ones lol

The Good Feet Store is a sham! The reviews on their website are fake. The insoles aren't even…read morecustom made and they start at $1200!!! Go to a podiatrist and get custom orthotics if needed. Don't waste your time and money at The Good Feet store!!

I was not told that I cannot return the products. The foot pads do not fit any of my shoes other…read morethan a pair of old tennis. When my feet were measured they were size 7. I told here I wear size 61/2. I have tried all 3 and they do not fit. One pair of my most expendive I wear often, the pade cramp my toes. I jst got the pads and I need to reyùre them I am so sorry they do not work. I am 83 years old zI wanted something to help me in my balance. HELP I cannot afford $1500 for a product that do not work!

Ok place for shoes. Was looking for something casual, but nice. Didn't find what I wanted, but…read moresomething close. Horrible layout for checking out, requires you to go back into the store instead of directly out the door. Slow service.

The store had nice selection of shoes from shoes for suits to casual shoes you would wear on a…read moredaily.