Leslie did a fantastic job on my facial! Her personality was awesome, and I felt welcomed. She…read morecustomized my facial based on my customer intake form, and I could tell that she was knowledgeable about her products. I woke up the next morning with an amazing glow, and it has only continued to get better. I will return!

Refresh at Mosaic is my favorite place to relax, unwind, and treat myself to an incredible massage…read more I always make my appointments with Corey, and he is by far the best masseuse I've ever had! Not only is he extremely knowledgeable and professional, but he really takes the time to listen to where your problem areas are. For me as a photographer, I carry a lot on tension in my neck and shoulders from holding heavy camera gear and long hours at the computer editing. Corey blows my mind everytime by how well he is able to target the source of my discomfort and pain and then really work it out... truly the definition of "hurts so good." My last session was 90 minutes and boy did I need it. I always leave feeling so refreshed, which is great because DUH... it's in the name! This little oasis is located in Ivanhoe Village inside the cutest historical bungalow right next to Mosaic salon (where I get my hair cut). I think of it as a mini spa, and I'm usually the only client there during my selected appointment time. This makes the experience feel extra personalized which I love. Additionally, Refresh offers facials, waxing, and makeup services. I can't wait to make my next appointment!

I went for waxing. Including my Google review here since the stars are so low due to so few…read morereviews. Gail, the only waxer and employee in the salon, was wonderful. It is a private and personalized experience. She was thorough and attentive to my needs. She was also thoughtful about privacy and made accommodations for my chronic pain. While I have been having waxes for a while and rarely experience pain, I experienced NO pain with Gail! She is extremely knowledgable and has medical expertise in addition to aesthetician expertise. She was able to advise me on issues I was faces related to the services, and I have had the best after-effects I have ever experienced in 8+ years of consistent waxing. I normally go to EWC, but she has a new repeat client. Loved speaking to her as well; she is a warm, genuine, and friendly person. This is in the Phenix Salons. They're sticklers for having you call to be let inside the building, which is frustrating but that's on the building management--NOT on the suite owners like Gail. Parking is easy--there's a garage right next to the spa. The atmosphere inside her suite is cozy, clean, and neutral without strong smells or loud music. I felt so comfortable and have been thrilled with my results.

On every vacation, spa day is a must! On this Orlando visit, I searched and searched and found…read moreGail! Soft Aesthetics is a small black owned business ready for you to support! It was easy to book online through their website! Location/Parking: She is located within the Phenix salon suites. Parking was easy and secure within the parking garage located right near the salon. There are stairs and elevators so you can safely exit on foot. Be cautious of the stop light runners Service: I knew I was in great hands when Gail met me at the door at my aeevicw time. I felt very VIP!! Have you ever met someone that feels like family and you know you are in good hands? That's the exact feeling I felt. Very welcoming, very calm...that's Gail! I got a facial with dermaplaning and extractions (because this girl has missed her facials and was late. April 2022 last facial late. Gail explained every step and what to expect. We went over my current routine to ensure no interactions. We talked about things I can improve on and areas of concern that she noticed as an aesthetician. Very much appreciated! I loved her suite! Nice cozy clean and relaxing. Part of my experience included the an enzyme mask and it was chocolate. CHOCOLATE!!!! The dermaplaning was mt first time. I knew what to expect but Gail was so great I only heard what sounded like scissors but didn't feel it. As I'm typing this, it is the next day and my face looks amazing. No redness, no irritation, just perfect! Extractions are extractions- she got out everything! Everything!!!!! My face is lighter and brighter- seriously take a looks at the pics. They speak for themselves! My time away is always planned around a good spa day. I'll be back to Orlando and specifically see Gail. My face said thank you!! Definitely stop by to see Gail. She will get your face together If you're not into facial care (I'm judging if you're not!) She also offers massages and other body spa services. I plan to try a massage next.

I had an appointment at Essential Therapies on January 30, 2026, and while the massage itself was…read moregood, the front desk experience was unprofessional and embarrassing. When booking, I disclosed that I would be using a gift certificate purchased and paid in full in 2015 and was explicitly told that their policy is that gift certificates never expire. Upon arrival, staff claimed the certificate was "too old," blamed system changes, questioned me about my daughter who gifted it, and delayed my scheduled service. After the service, the gift certificate was refused, referred to as a "coupon," and discussed loudly in front of other customers. Instead, we were offered only a 20% discount as a substitute, forcing us to pay again for a service that had already been paid for. I was a long-time customer but will not return due to the lack of professionalism and failure to honor their stated policy.

Came here for a gel manicure after I was give a gift certificate for my birthday. The employees are…read morepleasant, and the location is right next to downtown Mount Dora. The manicure was ok, the polish looked slightly streaky and the edges weren't as clean as I like. Nothing so bad though to make me go back. Well, it's been a week and my polish already chipped, even though I've been keeping my nails moisturized like the nail tech suggested. I suppose I could go back, but ain't nobody got time for that. I'll just do them myself at home and they'll last over two weeks.

I was able to be seen last minute. I got a facial and a massage. I paid about $210 and I honestly…read morefeel like that was a bit high considering that the massage wasn't the best and I have no idea what kind of facial they gave me. The facial products didn't smell the best. :/ the massage was okay at first but then she was doing a better job towards the end. She masseuse didn't introduce herself or say hi when she walked in. She also left the door open when I was nude on a table... granted there wasn't anyone there (I think) but still. Not cool. The front desk lady was kinder. I paid in cash and they liked that. They wanted me to come back and give me a better price but I was only in town for a work trip. I don't think I would go back. There's so many good reviews on google but I was a bit disappointed

One of the worst massge I have had. I don't normally leave review but I feel like I was inclined to…read moredo so. I see good reviews so I gave it a try. I not sure if those are paid reviews but my experience was different. I made an appointment, I went and no one was there, had to wait outside for 10 min for someone come. The place was hot(no Ac) and dark. I went though anyway since I wan already there. I feel uncomfortable asking for more pressure, etc as I was the only one there. It was an expensive experience. I should have followed my gut and left.

One word: AMAZING! This spa is very clean and welcoming upon arrival. It's very serene and calming…read moreand the front desk is very helpful and sweet! I signed up for their membership and decided to choose the body wrap this first time! My therapist was Nina and she is soo friendly, caring and professional. Upon entering the room, the lighting, ambiance, scents, sound and decor was able to help me relax right away! I was lifted away to another dimension while she was working on me. 10 out of 10 and will definitely recommend this spa to all my friends and family. Thank you Sufii! Go if you want a clean, upscale spa environment with a good variety of treatment options. This place is well run and offers great value.

I was super excited to find out there was a spa right next near by where I live but was quickly…read moredisappointed! I called to ask a couple questions and whoever picks up the phone is UNBELIEVABLY Rude, first she hung up on me then thinking it was a mistake I called back asked one of my two questions and realized asking the second just wasn't worth being talked to that way. Suggestion call their other location and ask then book online, then pray she's not working the front desk when you get there

I'm going to go out on a limb and say that this place is great. I started coming here a couple of…read moremonths ago purely because the person that does my pedicures and eyebrow waxing decided to start working here. So...given that I followed her here, to a location further away from my house, I suppose it is safe to say that I'm a fan of her work. This place benefits to have her. I was pleased to find that they offer the clients a reward system - after you receive a certain number of services you get a discount on your next service. This is a nice perk to now have access to. It is easy for me to make appointments as I am able to make contact directly. They accept cards and Zelle as forms of payment but note that the 2.5% credit card fee is passed on to the customer. Also, if you choose to pay via Zelle, you'll have to manually add on any desired tip amount unless you prefer to give your tech their tip in cash. Their prices are a little more than what I was paying previously so I made some slight modifications to what I usually get done. The facility is a good size with a good number of pedicure chairs and tech tables. There is one room for waxing and services that use or require privacy. The ambiance is calm, and the lighting is bright. I noticed that they did add a bit of Holdiay decor with each of the Fall holidays. The business is located in a small strip mall so there is a good amount of parking all around the building. Thus far, I've always been fortunate enough to find a parking spot near the entrance.

#1 issue is pricing and extra charges. Service- mediocre…read more Result- basic Price- $105.26 including a non-cash discount that was an additional charge of $2.26. During my pedicure I said just clear. The tech went and got the clear gel didn't say it would be an extra charge- I did not ask for gel. 1- drying time didn't matter because I still had to do my nails. And 2- I didn't want none of the colors they had for my toes. I have Mooncat polish at home. Extra $5 for shaping my nails into almond. Honestly I was going to tip her the $10 because she put in so much work shaping my nails so they looked good. If you provide a service don't nickel and dime your customers. Why tip? You did not go above and beyond in our service. I had to tell you the drill hurt me twice. My hands were gritty was the powders and filing but you didn't instruct me to wash my hand during the service just put cutícula oils on my hands so I looked at them and pointed out my cuticle was lifting on my hand and you then cleaned them up. And was like your done. I went to my car to pour water on them, had powder all on my wrist.

Corinne is the best! I've been going to Urban Sage for spa services for over 25 years. Corinne is…read morefriendly and professional. She gives me wonderful advice and I feel like more than just a client. The spa is clean and has a very relaxing vibe. I've also always been able to contact her and get appointments within a reasonable time frame. If you are looking for someone to take care of your spa needs, head to toe...look no further.

A co-worker told me about this place for a facial and recommended Corrine. I had no idea what to…read moreexpect when I pulled in the parking lot. It turned out to be the most unique facial I've ever had. Afterwards, it felt more like I had a healing that I didn't know I needed. It was amazing!! I can't wait to go back. My Face had never been massaged like the one I got and I've been getting facials for 30+ years. My skin looks and feels great. I let her choose the type of facial I needed. It was one one the best facials I've ever had.

I've been getting massages from Lauren since 2018. I've seen her business continue to upgrade! She…read morehas a phenomenal, PROFESSIONAL touch. She is knowledgeable, easy to talk to, & makes great aftercare recommendations if you have injuries. I always feel so relaxed after a service, like I woke up from a Kindergarten Nap. Suggestion box: If she can get a sleep room for after massages, that would be lit.

Wanted to wait a few months after my facial before posting a review. The facial itself was…read moreamazing. My consultant was very knowledgeable, she had me bring my face products and she went through everything that worked and those that I could toss. She educated me on my skin type and provided so much information throughout the facial. She recommended a daily exfoliation which I've been using for a few months now and my skin looks amazing. Definitely recommend this place!