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    Upholstery Solution

    5.0 (1 review)
    Closed 8:30 am - 5:00 pm

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    1 year ago

    They redid my driver seat yesterday and have no issues. Amazing service and very friendly ppl.

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    Stitch-n-Stitch Upholstery

    Stitch-n-Stitch Upholstery

    1.0
    (1 review)

    Extremely Disappointed…read more I am extremely disappointed with my experience at Stitch-n-Stitch today. I waited two weeks for an 8:00 AM appointment to have seat covers installed in my truck. I dropped my truck off right at 8:00 AM as scheduled. I expected that since I had an appointment, the work would be started in a reasonable amount of time. Instead, I was told that the manager who was doing the installation didn't even start working on my truck until approximately 11:30 AM because he had other appointments. I don't understand the purpose of scheduling me for 8:00 AM if other appointments were going to take priority over mine. I called around 2:30 PM to check on my truck, and the manager wasn't even there because he was apparently at another appointment. My truck wasn't finally finished until approximately 3:30 PM. I understand that installations can take time, and I wasn't expecting my truck to magically be finished immediately. What I am upset about is that I made an appointment two weeks in advance, showed up exactly when I was supposed to, and then spent essentially my entire day waiting because my scheduled appointment wasn't actually treated like an appointment. What made the experience even worse was the manager's attitude when I tried to explain why I was upset. Instead of listening and acknowledging the situation, he was dismissive and disrespectful toward me. I'm not upset because the work took several hours. I'm upset because my time was not respected, my appointment was not handled as I expected it to be, and then I was treated poorly when I expressed a legitimate concern. I paid for a service and expected basic communication, professionalism, and respect. Unfortunately, that is not what I experienced today. Very disappointing customer service. I would seriously think twice before making another appointment here.

    Upholstery Solution - reupholstery - Updated August 2026

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