I had an Apple Store delivery nightmare. Apple was beyond worthless. Apple refused to help fix their little delivery fiasco, so I called UPS. UPS put me through to the Fort Myers service center on Cargo Street. I spoke with Jenna Tucker, and she went above and beyond to help fix the Apple Store fiasco. She then got with her coworker, Dirk, and he completed the package pickup. I called him when I got close to the center, and he guided me into the proper location, and met me at my vehicle. I just cannot say enough about the great customer service these two folks provided. Very kind, considerate and professional. Great representation of the UPS brand. read more

Twice now my package has gone to someone else's house. Drivers who do this should be held accountable. It costs everyone else a lot of time and money when deliveries are not made properly. Fort Myers is the worst. read more

SHIP AT YOUR OWN RISK! WITH UPS FORT MYERS This is the worst service I have ever experienced. The photo of my package shows it was delivered to the wrong location, and when I called to address this, the representative was incredibly rude. She insisted she used the GPS to drop it off and hung up on me when I tried to explain that the address on the label is correct when checked on Google Maps. My grandfather worked for UPS for 30 years, and he would be appalled by this level of service. Leaving an expensive item in the middle of nowhere is unacceptable. UPS should hire more responsible drivers who can correctly read labels. Where is my package? ***Update 1*** Attached are photos of the driver who successfully located my address and delivered my package today. Unfortunately, the package, containing a valuable electric piano, was severely damaged and left outside in the rain overnight. I urge caution when using this service. Did the owner of the facility just request that I contact them through Facebook? Are these people serious? Are they children? ***Update 2*** I spoke to a UPS representative who said they would deliver the damaged item today, as I was the original sender, and they would call me within 24 hours with an update on my replacement item. None of this happened. ***Update 3:*** Despite being advised to contact the service center via Facebook, which I found quite unprofessional, I followed their instructions. I was assured that I would receive a call, but this did not happen. I am deeply disappointed with the deteriorating quality of service from this company. read more

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I was at an appointment at Associates In Dermatology in Ft Myers. When I came to my car a UPS driver pulled in and started unloading cargo for the office. He looked up enough to see that he was blocking me and another woman who he had parked directly behind. Never once did he make eye contact with us nor did he ever say anything like I'll be right back out. He never offered any explanation or apology as to why he would walk away from two elderly people who clearly were getting in their car to leave. When he finally returned to his truck, he walked right past us and never made eye contact, never offered a word. I told him that he was rude and that he could at least acknowledge the fact that he had blocked us in. He told me to go fuck myself and then asked me if I would rather he stand there and argue with me or leave. He frightened the lady because she got in her car after he told me to go fuck myself then he handed me a piece of paper with a 800 number for UPS. I told him I didn't need it as I had taken a picture of his van with the number on the side. He then said "I can't believe you're still sitting here and that you didn't back out" and asked me "would you like me to move it for you?" I told him I'm driving a minivan and I'm not willing to take a chance on hitting your truck. It was very clear that there was no way I could back out without hitting his truck no matter how many three-point turns I did. He got in his truck made some entries into his handheld computer and then finally pulled away. This man clearly hates his job and poorly represents UPS. His truck number is 192230 and also had USDOT 021800 on the side. read more

UPS Customer Center - Packing Supplies Near Me - Fort Myers, Florida

UPS is a Horrible company whose employees don't care about providing quality service. I have a next day air order that is now two day past the delivery date and still does not show loaded on a truck for delivery so now it looks like Monday before UPS might deliver this severely overdue overnight by air package. UPS charged me for an overnight by air delivery but yet again has failed to deliver the package. That is committing fraud against the customer and is a crime. Not only is fraud a state crime but it becomes a federal crime when it crosses state lines. Avoid using UPS because they are a poorly run company that does not care about customer service. UPS employees do not deserve the 46% pay increase they recently received. There service was bad before that pay increase and has only gotten worse after the pay increase. UPS employees should have taken a 60% pay cut they preform so badly and they still would have been overpaid. read more

UPS is clearly on a downward slide. I've been in the same house for 24 years and all of a sudden UPS can't find my house! UPS has outsourced their customer service overseas, and then makes unable to fix anything! Download the app, create an account, oops, no notice number. BECAUSE THE DRIVER CAN'T FIND MY HOUSE. Everyone is unable to have the sub station hold for pickup. FedEx will be my exclusive shipper in the future. I expect UPS is on their way out of business. This has been a horrible experience with UPS. The extra cost for Saturday delivery is clearly a racket as well. read more

UPS has yet again changed my delivery! It was supposed to be here today, I took the day off to be home to receive it - and 2 hours in my window time frame it has been rescheduled as pending!! My items have shown in Ft. Myers for the last two days. This is totally unacceptable but unfortunately there's nothing that can be done since most of the time I can't pick who delivers. If they are still using Hurricane Milton as an excuse shame on them. I am sure no one even reads these reviews. Doesn't even deserve a one star. read more

Went there to ship my Reptiles https://www.instagram.com/p/CMQPs6rMqLk/?igshid=ylg90xi2njvt and they have great customer service and overall professionalism. read more

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I will NEVER get anything delivered by UPS again! If a company tells me they're shipping something with UPS, never mind, I don't need it. The drivers are rude. Customer service knows absolutely nothing. And picking up at the distribution center? Prepare for some of the rudest staff you've ever experienced. They never show up when they say they will. Once they didn't even try to deliver my item then said I wasn't home. After hours of trying to get ahold of customer service, they finally told me I could pick up at the distribution center for free and it would be available today. So I drove across town, only to be told by an extremely rude woman at the counter to come back Monday. When I asked why they came more than 2 hours earlier than when they told me they would and why their customer service told me I could pick it up here today, she said sometimes that happens and she could give it to me Saturday but she wasn't. It would be easier to get something delivered by carrier pigeon! read more

Not really a ups center for customers. They can't even use a scan code for returns. Was sent here by another ups location.

went to do a return at UPS from Amazon drove all the way to the actual main UPS facility nope can't take your package we don't have a scanner, really every driver has a scanner so they tell me I have to go to a ups store I can't go to UPS!!!! I have to find a actual UPS store not a store with a UPS sign in the window no no that's not a UPS store . Does anyone have any common sense anymore ? UPS can't equip there stores to help there customer a scanner cost about $15. So don't go to UPS on Cargo scary neighborhood!!!!!!!!!! read more

UPS is the worst delivery currier there could possibly be. This motherfff... charge me 19$ for a fast delivery that I received 5 days latter is unbelievable and stupid the worst customer service ever they all were saying different things from the guy I call in India to the lady I spoke to the Fort Myers facility they all had a different shit to say and they all say that there was a fourth attempt that never happened the driver never came to my house at 7 PM at night I guess he was saving the gas because it's getting really expensive. Maybe he was with his feet up and I'm still getting paid for lying .... I will never ever in my life have something delivered with UPS I will rather go to myself on an airplane and do my own deliver. read more

This was the worst experience I've ever had with UPS. Had a package (important document) being held at Cargo Street. Told I could pick it up from 8:00 a.m. - 11:00 a.m. and 5:00 p.m. - 7:00 p.m. Got up early and got there at 8:00 a.m. sharp. No one at the counter, but a sign that said they'd be right back. Finally went through the open door to the back (loading facility) and when I asked where the customer support person was, I was asked "how did you get in here! You're not supposed to be in here!" I walked imbicile. I walked right through your facility and could have taken any damn package I wanted to. After asking again for someone to be at the customer counter, they said they'd call someone. 20 minutes and three other customer's behind me later, here he comes. I had an attitude. I was going to be late to work. He checked my tracking number and tells me it isn't "scanned" yet. It's in the building but it can't be given to me until it's scanned and I have to come back between 5:00 p.m. and 7:00 p.m. He's matching my attitude and wonders why I'm angry and taking it out on him. Because you're not at the counter at 8:00 buddy! No pride. You can tell he doesn't like working for UPS. I called and after 20 minutes more waiting, spoke to a manager, who told me he would be contacting the facility regarding this poor customer service. You can bet that the guy behind the counter was reprimanded, because when I went to pick up my document at 5:30 p.m., he wouldn't speak to me. AND THE PACKAGE WAS RIPPED. RIGHT IN THE MIDDLE...JUST ENOUGH TO RIP THE DOCUMENT INSIDE A LITTLE. I'm going to try to NEVER deal with UPS in Florida again....don't know if it's possible, but that's the goal. read more

UPS Customer Center - Done on purpose, because I complained about this facility and it's customer service. - Packing Supplies Near Me - Fort Myers, Florida

I was sent an overnight package that I paid for. Now waiting 5 days to receive it. The facility that it was last scanned is only 20 mins away. How does an overnight package take 5 days to deliver. Actually it still hasn't delivered. Ups doing an investigation on the package. Now two more days and no update and no package. I'm done with UPS. read more

What is going on with UPS? They don't want to deliver to Upper levels in apartment complexes. They just leave their heavy packages on the first floor right in front of the stairwell where other residents can't use the stairs. So the customer has to take it up the stairs themselves? Don't they have dollies on the trucks? Amazon is the same they want to leave all their packages at the office so they don't have to deliver to the door NOT okay. And try to call to complain, forget about it, can't get through! Lazy people, ridiculous!! Have these delvery companies heard of customer service? read more

garbage, not flexible, doesn't apply changes, lied to me about a reattempted delivery and I waited outside all day. and today it's just didnt arrive at my house despite all of my online tracking saying it would. avoid at all costs, terrible read more

Worst service ever. Even for UPS. The lady helping me was just so rude. I can't even begin to explain how much of a jerk she was.

Never have been the type of person to leave a bad review but... this definitely needs one. After 2 "missed" delivery attempts of my new phone they have told me there's nothing they can do about it. The driver would come back "if available". I was home when the attempted delivery was happening and NO ONE knocked on my door. BOTH DAYS! Literally sitting in my living room like a dog. My windows are open and I have a dog who would've barked. All that was left was a note. I called to ask if there's anything they can do. They filed a report to the driver and then after two calls (hours apart) I received a call from a Ashley who guaranteed it would be delivered after the driver had finished his last 40 stops and that it would be late. 3 hours go by and it's almost 10pm. I call again, and they told me he dropped it back off at the ups facility center! What!! Tomorrow is the last day before "attempted delivery" until they return it to sender. I am beyond upset and frustrated with this customer service. Not flexible and completely lied to me. I would've preferred someone to tell me that he can not make the delivery or that I can pick it up at a local ups for promise of getting the package. If I could leave negative stars I would. read more

They said my business was closed and wouldn't deliver the package but my businesses was open and there was many people there. my flowers are now dead. thank you so much. read more

I paid EXTRA to overnight a delivery.I'm wheelchair bound but I sat in it for about 3 hours looking out my front window waiting for my package to arrive while tracking when it would be delivered. At 1:41 it stated that they were unavailable to deliver because of my gate and bad dog sign ,that I have and I'd have to wait until tomorrow ,which makes no sence since I'd not moved from window and my dogs would have heard horn from truck.. -SOOOO I Google how to call local plant to tell them t turn around but there closed at 145 pm (??????) I call 1-800 told it would me 23 min.wait. Due to high volume - 42 min later, connected to asia I believe, I explain that this is MY MEDICATION and that's why I paid extra so I would have. TODAY - Lady at 1-800 said she would notify local plant the importance of package..which I Greatly appreciated... It is MY MEDICATION * IMPORTANT*--.A Lady named Veronica called from ft myers and said she'd have the man deliver after other deliveries were done and would I like a call back from her to notify me when he's on his way, so I wouldn't have to sit outside in the heat. At 4:43 Miss Veronica called again to say he's done and headed my way. At first I was irrate due to feeling like I was mislead (lied too) about even stopping at my home but this lady Veronica went far above what I expected..If y'all have a problem,I suggest YOU ask for HER..GREAT LOCAL CUSTOMER SERVICE ! Thank you ma'am read more

So I contacted UPS about shipping some firearms to my son and wanted to find out the proper procedures. I was told the package must be shipped overnight and have a licensed person receive and sign for the package. I shipped it from the local UPS facility they sent me to. I shipped it on Friday, told it was guaranteed delivery by 1030 next morning. UPS guy sends it overnight saver so it doesn't arrive the next day like it's supposed to. Package is in Kentucky and expected to be delivered on Tuesday! WTF! I paid $185 and it took 4 days! The best is we made arrangements for the licensed person to sign at 630 PM for delivery. They delivered it Tuesday morning and let some stranger sign for the package! WTF! Someone should go to jail for this fiasco and I should only have to pay for a 3 day delivery rate! What say you UPS? read more