UPS Service Center. This facility is a UPS service center not a ups store. If you are trying to ship a package it is probably easier and faster at a "UPS Store" but you can ship from the customer counter located here. This facility's customer counter's primary function is for customers picking up packages that were not deliverable or placed on a hold. For packages that were not deliverable and you had a note placed on your front door it will be indicated on the note when you can pickup your package. Many reasons driver was not able to deliver package from needing a signature to no safe area to leave package.You should be able to track your package online, and if you need to pick it up at this location you will need to indicate so. Driver will leave a note indicating he will make up to 3 attempts, you can select an option on the service note that you will want it held or if allowed in your area sign the note to release the package at your door step with no one present. Next attempt he makes he will see the option selected on the note. If you select to have it held he will turn in the package at the end of his day to the customer counter for availability. Please note a typical driver does not pull into his building till after 6:00PM some drivers are still out till after 8:00PM so your package will probably not be available till the next day. This location services over 300 routes, areas include East San fernando Valley, Santa Clarita, Simi Valley, and Burbank among others. So if you plan on picking up your package the same day you receive the note keep that in mind it may be unavailable as the driver servicing your area has not returned to the building. All packages are electronically tracked, and when scanned delivered a GPS location is noted in the UPS system when last scanned by the driver on it's final location. If you track your package online and it indicates that it was delivered, and you did not receive it check your door for the delivery note if there is no additional information online. Driver may have placed it out of site for example side of house or next to a plant or pot. Some drivers may leave it with a neighbor and would indicate such on delivery note. In the unfortunate situation if there is no delivery note available and you can not find the package you will need to contact UPS and file a claim which will launch an investgation into your package. Most UPS drivers have been with the company for well over 10 years and have a very generous wage and benefits package. So it will not be in their best intrest to fail the customers as it will not only affect the customer if a package is lost or stolen but their reputation is a stake as most drivers have the same route for many years. It will also not sit well with management if they are having to deal with loses and service failures with a particular driver. Stealing packages is out of the question for most if not all drivers, as these drivers are among the best paid delivery people in the nation and lets face it they will not risk their career steali g or loosing packages. Hope this info helps and clears up a few questions regarding this facility and UPS practices in general. read more

Honestly , I wish i could give them NO STARS, but it doesn't give me that option. I have NEVER in my life seen such horrible customer service. I have been waiting on an overnight package that was to be here by 10:30 am, 3 DAYS AGO. What good is it to even offer overnight if your not going to adhere to it? I have been told by 6 different reps it was in different places and yet all the while the tracking shows out for delivery! FOR 3 DAYS NOW. This package was urgent thus the reason for overnight delivery... I even emailed the CEO David Abney, but guess what.. thats right nothing in return. That do not give a dam about actually helping the customer, In fact Darlene at the Sylmar location told us to go ahead and reach out to the CEO she didn't care cause she had quit anyway! When we questioned her and asked for her badge # her response was "well I have put in my notice, and no I'm not going to give you that information" so then we asked if we could speak to someone above her and her response was no thats just not feasible right now because they were trying to find some missing packages that contained perishable medicine. Folks I'm telling you Do not give this company your money it is an udder waste you might as well throw it in the trash! read more

Parcels dispatched from the UPS distribution center in Sylmar are at high risk of theft by handlers. The center is infamous for "delayed" parcels that never reach their destination, suggesting a possible theft ring. Luxury items are prime targets, so opt for DHL, FedEx, or USPS instead. Avoid UPS, especially if passing through Sylmar. Certain items, like those in smaller boxes or plastic bags, are more prone to being "delayed," "lost," or "damaged." I'm filing a complaint with the justice department due to ongoing issues. Customer service, particularly at that location, is abysmal, with staff showing annoyance when contacted. Others in my area face similar problems; some suspect it's due to our location, causing drivers to skip our zip code, passing parcels to the next shift, which is potentially increasing the risk of loss or theft. Regardless, their behavior is unacceptable. read more

I ordered a Michael Kors purse for my wife's bday on 11/22/18. Package was set for delivery today the 27th. Package never came so I called UPS, they advised the package arrived at the Sylmar depot and was "lost". This is not the first time I have experienced issues with the Sylmar depot. Seems like valuable packages just disappear from this depot like some sort of black hole! Either they are extremely disorganized or have very sticky fingers!!! I try to avoid UPS at all costs because of this but unfortunately businesses are still using ups to send their goods. Customer Service is non existent, they advised that an investigation will be launched and could take weeks for any type of results, but no promises they said. Horrible, would have gave them 0 stars if that was possible. read more

Really desires negative stars. We started using UPS agian as they were competitive with Fed X. Every package - around 10 - have had issues! We had two packages sent from a supplier - one got here the other BALDWIN PARK changed the address to a similar company 40 miles away and delivered it and was accepted by someone who knew it wasn't theirs! ($500 worth of merchandise!) UPS acknowleded they screwed up yet had to claim. Supplier resent as yes - you guessed it - UPS changed the address again!!!! Spent over 5 hours on the phone trying to get this straightened out - mind you - they F-ed up! Now they want me AGAIN to file for lost package - now over $1000 worth. Stop changing address at your whim - we get packages ALL THE TIME HERE. NEVER AGAIN UPS. read more

I was told my package (paid - NEXT DAY AIR 5/14/2020) would be delivered at 9 a.m. from Sylmar branch and nothing, at 1 pm called UPS 800 # spoke with a rep. She told me status shows "out for delivery", I said I know but it past the time. I swear to you she then said "well I'll keep my fingers crossed that hopefully you'll get your package today". Call was ended for she said there was not more from her end. I check status time was update to be delivered at 5 pm and then 9 pm. Now it's 9:38 pm no package, tried calling 800 # and message says no rep available good bye! Well trust me, my personal and business parcel shipping will no longer use UPS! I spoke with family, friends and business associates all agreed. Robert read more

I am back again. Amazon listened to me and stopped shipping my packages through UPS and I have been happy ever since. However , I bought a package from a website, recently. When they shipped the package, I saw a UPS tracking number. I already knew it was never going to be delivered on the day scheduled. Today is that day. It is 7:22 pm. We have been home all day and the tracking says 'Out for Delivery'. There is COVID-19 and nowhere to go, so the 'sorry we missed ya' story does not apply. I will change this post if they deliver tonight. Otherwise, it is the same disaster this UPS office has always been. Lord, please deliver me from UPS. Amen. read more

Good lord look at all these reviews, no surprise there, just like no coincidence that they wear and represent dog $&@% brown. Looks like everyone who uses ups has no choice... So sad. We need to unionize ourselves, these clowns are actually not the ones to complain to, you need to complain to whoever hired them to send you the package. Whenever shopping on fleabay or slamazon I look for who they use to ship. If it's these guys or any logistic delivery I skip it. The pandemic is been over what's the excuse now? read more

I just want my package. Please stop holding it hostage. UPS is trash. Their drivers are trash. This facility is trash. Everything about UPS is trash and I wish this company would just go under already so that they wouldn't be an option that companies choose to put their faith in shipping products. read more

Horrible service horrible employees no one knows how to do their job. Button pushing union workers trying to run the clock. Zero customer service. read more

The older latino man with glasses and a mustache is a complete A-Hole. He's needs customer service training. I won't be back because of him read more

This is the worst place ever. Have some pride in your work. Sylmar has a bad drug addict problem. That's probably who the drivers are.

Was supposed to get my package delivered at least 3 days ago, now it won't be here for another 3 days AT BEST

I drop off here all the time. The guys are always fast and friendly. Thank you. Thank you. Thank you.

Incompetent customer service! Hours waiting and explaining and they still got it wrong! read more

Worst customer service. A joke. Avoid like the plague.

UPS in general couldn't give a R...ats a...ss

There costumer service sucks.