I've seen so many negative comments about customer service and was skeptical about walking into this store. I needed to return a Amazon package (a quick in and out) and I was greeted by Javier who was nice and polite and handled my order and questions very fast. read more

Came to this ups store last week and my experience was good. Today I walked in and asked if I could get one strip of tape for my box. The owner went off on me about how he's the owner and he doesn't get paid by Amazon or anywhere else to use his tape! Be prepared to pay $2 for a strip of tape or buy a whole packaging tape! Ridiculous! It's about customer service and nowhere else have I ever been asked to pay to tape something which the service has already been paid for. Never going back. Don't recommend it either. read more

Dont choose this store there is so many negative reviews about the same manager cant be a coincidence !!!! Probably the worst customer service you could have. The manager is a very unhelpful and is a powertripper had to consistently say don't raise your voice at me.Very poor communication skills Ups should highly reconsider this guy's position read more

Would leave 0 starts if I could. Owner is rude af. Came in to do multiple returns. Email clearly states no box necessary and he insist on him "not caring what the email said and that we needed a box because it was from macys" email clearly stated no box needed just location to drop off. But its the way he address u and doesnt even bother or care to look at what ur showing him that makes the whole thing just unacceptable. Well he was met with the same damn energy he gave and insisted we were all adults. Well sir. Learn how to treat customers because with them u wouldn't have a business to run. After reading multiple reviews with the same issues, clearly ur the problem. read more

Avoid this location! Arsen who works here will make you purchase all new packaging claiming that he cannot accept what you have it in. I name him specifically because I've been to this location before and had no problem. If you just need tape he will tell you to go home and tape it. He's super rude and treats you like something is wrong with you. I will never come back again! He literally ruined my day. read more

Idk about the negative reviews because I've ALWAYS had positive experiences and received friendly service here. The owner is ALWAYS nice to me-same with my daughter when she's came. I've seen awful customers who I wish would get kicked out but instead the owner try's to still help them-even with a bad attitude. I am SO happy we have such a close UPS store in San Fernando because it's much needed for all of our Amazon returns and other shipping needs. If you're having a bad day-please don't ruin everyone else's... don't return until you turn that frownupside down! read more

The owner has always been very helpful and efficient. I'm always on the go so I like how fast the service is. They have been changing staff so sometimes service isn't over the top friendly but I don't care for that just do the job efficiently and effectively and we good. Price value is good and requested services like returns and even printing labels is great. read more

Every time I spoke with someone from this UPS store the service was terrible. No ones been trained in proper customer service standards because the Slum Lord Franchise Owner Arsen. He's an awful representative for UPS. He has an issues controlling his anger, intimidates his employees, and looks for any reason to deny services but then points blame. I don't write much reviews but this miscreant earned it. read more

The UPS Store - A man and a car - Shipping Centers Near Me - San Fernando, California

The owner of the store is a complete as*****. You never see this same two employees when you go in there his turnover rate is so high. Even the drivers say the store's owner is a complete idiot. The only thing good about this location is that you can show up late 6:00 6:30 and the UPS truck will be out back and a good thing is you can give your packages direct to the UPS truck driver and bypass the store all together which is my strategy from now on. read more

I've been to this store at least once a month for the past year and for some rather large and intricate items. I have always had a great experience. They actually take care of my items as I would and help immensely with random things outside the interactions at hand. I can't recommend these folks enough and thank you guys for all you do!!! My observations are as follows: Value - none higher, want it done right with the correct hands GO HERE Service - incredible. Every time no matter what, busy / rushing around / empty they are always giving the same smile and wonderful easy way Quality - I deal with collectibles and they are very condition sensitive. Not a single one in the 10s of 1000s they have handled with me has proven mismanaged. Thank you guys again and see you soon! read more

I have now been to this UPS store several times. Every time I have gone there, the owner (the man with the pretty blue eyes) has been so helpful and courteous. I am always astounded how he tries so hard to do his job well. Today he was very busy and apologized to the young lady working there as she was missing some time from her lunch. He thoroughly explained to me about the item I was returning to AT&T. I cannot compliment this store enough. I simply do not understand the bad reviews. read more

I went here to do a return for Fabletics and had a good experience. It's a nice and clean store. I loved that it's close me. Parking is ok. There's not much in front or behind but if you walk across the street from first st there's a free public parking lot. It was a smooth service and the customer service rep was nice. I would 10/10 come here again. read more

I'm here to update my previous negative review. Despite what's happened in the past the service here has gotten so much better. Personally the owner is sweet and has great customer service and he's hired new staff that are nice and attentive. read more

Arsan owner ? Manager? Who knows, who cares.. absolutely the rudest person I've ever come in contact with my entire life. There's no taking to him without him interrupting you & making you feel belittled & downright stupid. It would be an absolute nightmare to work for someone like this man, he was conducting a job interview at the time I arrived & I overheard the entire interaction which in itself is completely unprofessional.. he was rude, condescending and outright mean to the poor young college kid just looking for employment. His employee looked absolutely petrified to have to interrupt him for one second to ask a question. Worst experience ever, people on here who experienced the same attitude are NOT OVERREACTING! read more

Arson and his team Anahit, Javier and Angel were amazing! Most friendly team I've dealt with in many different locations I've gone to. Arson is really running this location so smoothly, with a great atmosphere and so much respect and patience for the customers. They make doing things we dread, (returns) son much more enjoyable. Keep up the great work team! read more

This is the worst UPS store I've ever been to in the valley. God forbid you have a question about returning an item because they are rude and offer no help. The owner Arsen is rude and disrespectful, telling me I don't know how to read. Who does that? This place is unprofessional, go else where and save yourself a headache. Stay away from this place. read more

Nice location and easy dropoff. There's a loading zone infront of the store and convenient if the spot is available.

Store manager here is so rude and loud so everyone can hear how he yells at you. He really believes he can yell at you and you have to put up with him as if there's no other UPS stores around. He yells out your business for everyone to hear and acts so unprofessional. No one should be coming here for any Notary service or any other service. He's so rude. read more

Elsa is the BEST!!!! I had the wrong packaging and she helped me out. I ended up cutting myself to take off the initial label I had on the other box and she was very responsive and attentive to my "bloody" needs. Ready with the bandages and all. As someone who works in the medical field, she did amazing. Anyways, she had everything in order for me to deliver after the dilemma. This is my go to spot where I live and with Elsa being there, it will always be!!! read more

Always have great service and get the job done quick. Always very kind and understanding of needs. Very patient.This will continue to be my go to UPS store! read more

One stop shop! Best in San Fernando. Great printing job, very inexpensive and great customer service. Arsen is very helpful and funny. He helped us with fixing up the menu. read more

The UPS Store - Menu - Shipping Centers Near Me - San Fernando, California

As a business owner, I've sent many packages over time, and I've found that this location tends to be on the pricier side. After comparing prices, I found that FedEx offered the same service for about half the price. I just wanted to share this feedback in case it helps in reviewing your pricing or offering more competitive options in the future. read more

Bummed because the main UPS terminal (at the end of Arroyo St.) shut down, I had to now visit this UPS store in Sylmar to handle my parcel shipping needs. Quite friendly at first, and THEY recommended bringing in my multiple packages through the back door entrance. Parking is usually horrible and quite treacherous to access when jamming down Maclay Ave. when you (rarely) see an open spot to park anywhere near this UPS store. Very inconvenient if you have multiple packages to bring in. So, I entered through the back door (didn't notice any sign prohibiting me to do so) and immediately got some lip from some employee and the alleged franchise owner, stating that he'll "let it go this time". When I reminded him that it was him suggesting I use the back entrance he had a convenient memory lapse and denied he ever said this, all with an unnecessarily cocky attitude. Really made a simple run-of-the-mill experience something unpleasant and enough for me to take my business elsewhere (highly recommend others do the same). Don't know where this guy got his chops when it comes to running a business, but he better read up on what "customer service" is, why it matters and why it's important. It's customers like me that keep this business going. This blame likewise goes for his sorry employees. Find another UPS franchise that truly understands the meaning of customer service. read more

Quick, easy Amazon return. No line, Thankfully found street parking up front. Smooth transaction.

I love this UPS store. The customer service is excellent. They are helpful, polite, and knowledgeable. So very glad this stored opened, as it not only is conveniently located, but it's also always a good experience walking in a friendly atmosphere and knowing your packages will be delivered as expected. Keep up the good work and Thank you read more

This place is great... Everyone in here is always so kind. If I can't find parking out front there's always a spot right across the street!

Service is good but didn't like the Arsen guy on the right , he was belittling his coworker in front of me Just because he made a small mistake talked to him as if he was a child not professional coming from me a person who works in customer service , could have pulled him aside to speak with him in private , over all quick and fast service read more

Just left this store, I highly recommend coming here for all shipping needs. They are all very friendly and helpful. 10/10 thanks again read more

The UPS Store - Shipping Centers Near Me - San Fernando, California

Love this location! One of the cleanest, fastest, most efficient, and nicest UPS I've been to. Arsen especially was helpful with all my returns (I had many) and gave me tips for next time. Their team members greet you as you go in and are ready to help. Highly recommend!!! read more

It was a seamless Amazon return. The humans were helpful. I appreciated that they taped up my return and provided me return tracking read more

Zero stars. ABSOLUTE WORST. Rude staff, slow service, unorganized, dirty space, and they want to charge you for everything. Never again.

Walked in with one small envelope, walked out 35 minutes later. I expected a quick drop-off, but the staff is really slow here. The moment I asked the owner to confirm the delivery speed, he sighed like I'd ruined his day and mumbled something about "extra handling." That "extra" turned out to be a surprise surcharge--apparently for "paperwork processing," even though I'd filled out every form at home. While I waited for the label to print, he tossed my envelope onto a cluttered counter, where it nearly slid to the floor amid scattered packing peanuts and empty tape rolls. When I pointed out the mess, he shrugged and said, "We're busy." Ten minutes later, the label finally emerged, smudged and barely readable--yet another delay while he reprinted it, grumbling the whole time. By the time I paid the inflated total and left, I felt more like an inconvenience than a customer. read more

We come here very often and we always have a 10/10 experience ! The owner is very friendly & helpful with each and every order we have! I love the family atmosphere & they really make it such an easy process! I would recommend to everyone to make this there go to UPS store! read more

The store owner did a notary paper for me and was very helpful in everything I needed done from printing to scanning the document. Service was fast and precise. read more

The UPS Store - Shipping Centers Near Me - San Fernando, California

I walked into this store through the back door by Accident. As soon as I realized, I had walked into the back door. I said. Oh crap I came in the back door didn't I to the employee standing there. And she in her grand display of an attitude obviously not happy there responds with '" next time go around and There's a sign on the door" and I responded by saying, obviously I missed it. She response with an eloquent mmm hmm... it's obvious that this young uneducated twit has no manners and lacks customer service skills. UPS needs to train these reps better. Newsflash..... you are in a customer service industry. If you don't like dealing with people, get a different job. It's also apparent from the yelp reviews that this store has many customer service complaints. Perhaps Amazon should re evaluate using this store. I was in the customer service industry for 30 years, this would never have been acceptable behavior. read more

terrible experience rude manager and staff zero customer oriented service. they want everything to charge you for 1 inch to be taped off. but if you go anywhere they use their own packing tape with a smile. they changed their mood if you have have returns to sender packages... I'm not coming back !!! there ever again . Happy holidays anyway . read more

Very impressed with the customer service and the number of services available!!! I will definitely be back. This is a one stop shop for your business needs. I loved the notary service too! read more

Terrible customer service. The owner was extremely rude and raised his voice at a customer who asked a question about shipping labels.

Helped by Arsen and Ruben. I've never been one to review most stores, especially one like UPS, but Arsen was so kind and attentive. I appreciate it so much, best customer service! Definitely recommend as your local office. read more

Really disappointing experience! When I asked a simple shipping question, the manager (Arsen) seemed annoyed. The place felt cramped and disorganized. Definitely won't be back. My package ended up taking longer to process becasue the staff went to have lunch in the middle of my transaction! read more