Negative stars. Similar to other, recent reviews. My large item delivery is now 2 weeks late. Late is understandable given the pandemic situation. However, as others have noted, zero accountability by UPS and no updates since June 11. Complete silence. Customer service is maddening and useless: check online = no updates, call = no human service, tells you to return to check online, check online = no updates. The perfect example of zero accountability, zero customer support and service, and zero "care" given. I will be asking all service and equipment providers for my home and business to leverage other shipping options than UPS. A perfect example of what happens when a company does NOT put their customer first. read more

My shipment took 2 days to go from New Jersey to Oakland. From Oakland to Palo Alto (a 50 minute drive) 6 days and 6 hours before delivered late at 5:25pm. This is a hub that's completely asleep at the wheel. Avoid if possible. read more

I'm pretty sure the screw up in my package delivery is UPS's fault. The e-mail from the company I ordered clearly states the "Ship To" address as my office. Where was my package delivered? To my old apartment that I moved out of last weekend. Good thing I happen to stop by to pick up mail only to see a notice from UPS. How could this have happened? Whoever is at fault, UPS still sucks. They make you drive all the way out near the airport to pick up a package that was delivered to the wrong address. I had to make an excuse to leave my work for an hour to drive all the way to East Oakland, wait in line and pick up a package that I PAID to have shipped to my office. What can brown do for you? Apparently not much. read more

When it comes to delivering packages, UPS is the totally incompetent regardless if you leave delivery instructions to call you when they are outside an apartment and can not access the building. Every other delivery service is able to deliver packages except UPS. Use any other carrier before you use UPS. Their customer service does not exist as it is impossible to get a live person on the phone, and the online portal to leave delivery instructions seemingly does nothing. This is all assuming your package does not get stolen by the driver themselves, which has happened multiple times. The best you can hope for is that your package is dropped off at an "access point", which is either a check cashing store or liquor store, miles away from where you live. Its incredible how they turn the delivery of $4 of vitamin's into a multi-day process involving at least 10+ people spanning 3 continents. read more

Deliveries get pushed to the next day once they say out for delivery. Happened more often than not, waiting at home for the delivery to come and then find out by 8pm that you wil have to spend your whole day at home again tomorrow, lovely! read more

This facility lost a very, very expensive package that I ordered. I spoke with a girl at the facility whose name was something like Teandra or Shaquifa or something along those lines . She *would* *not* escalate me to a supervisor or anyone else who would be capable of offering me a resolution. Furthermore, she claimed she had no idea where her supervisor was, and basically did as little as possible to try to help resolve the situation beyond saying "go talk to the shipper" and "your package is probably lost." Calling her 'apathetic' would be an understatement. Now, I have no proof that she was or wasn't doing her nails or texting on her cell phone while she was talking to me, but I am just saying. Their customer service is lousy, and how they lost a 135 lb package that's 5 feet tall is really beyond me, considering, that they had already made one attempt to deliver it already. They claimed they "looked" around the facility for my package, but whether anyone did or not is anyone's guess. I'm not saying they didn't, but there's really no way for me to independently verify or confirm. UPS corporate is being helpful (go figure) and doing what they can, but ultimately, the facility's only answer is to "go talk to your shipper" -- basically shrugging off responsibility. I will have to file a claim with Newegg in the hopes that this can be resolved. But, considering the fact that this facility is in Oakland, in all likelihood, someone else has probably helped themselves to a brand new toy for Christmas ***Update: They found my package a couple days later. Oddly enough, it was found shortly after I filed a claim with Newegg. Coincidence? Guess we'll never know read more

I can not find a package that arrived in Oakland on the 17th and was supposed to delivered on the 18th and now its 22nd. UPS has no idea what has happened to the package after it arrived at the Oakland airport. DOn't use UPS - use the post office - they are doing a much better job with their priority mail system. read more

Terrible! Packages are late all the time, packages are lost often... I have a package that was supposed to be delivered 5 days ago and has been sitting at this UPS location since then. Hire more people!!! read more

HORRIBLE SERVICE. The two security guards gave generic answers "You need to come back later" "Sorry we're closed" "Do you want to wait go ahead" "The package isn't here yet" How would they know that without looking at the tracking number seriously??? I won't go too much into detail but I was instructed to go to the store from 9 - 10PM the same day. The website states that the store hours are from 12:00 to 7:00 PM. I tried explaining the situation to them but they kept egging on about how they're closed. I just left and shook my head... TBH I would of left the UPS store a lot happier if they actually listened and responded more professionally. Come on people treat others how you want to be treated. UPS customer service call center please get your facts straight with the HOURS for this location please. read more

I can understand that yall were out of people during covid, but I can't understand that you guys keep on delaying my FUVKING PACKAGES!!!!!! WTF!!!!! read more

Due to the COVID-19 pandemic I have been completely understanding on all delays for deliveries, surely a week or so is just fine to accommodate these lovely frontline workers who are risking it all to keep everything going, but my package arrived in Oakland on June 6th and was out for delivery the following Monday. I still have not received my package. I received several emails that the estimated date was rescheduled. I kid you not, this package has been "out for delivery" at least 10 times, yet here I am...packageless. I don't know what is going on with the operations at this center, but this is absolutely ridiculous! read more

I have been waiting for 2 packages to be delivered for two weeks now. I get a delivery date then next it's in transit. Not sure what's going on but I want my packages. Customer service can't even help. I've been calling everyday. Fed-Up, USPS, Amazon and Ontrac are ontime. UPS, NOTHING. read more

The ridiculousness of how this company is still running is beyond me. How is it that you can't guarantee overnight packages? How is it that you have no idea where the drivers are when the trucks have gps tracking?? Why would you even offer overnight if the packages aren't going to be delivered on time? How is it that you can give customers false information and not be bankrupt from lawsuits smh. If you say something you should honor what you said now here it is the second day of overnight and the package is still no where in my sight. Get it together ups because customers deserve better!! read more

Mavis at this UPS Store helped me find a package when nobody else would. I was supposed to have a package delivered to me overnight, it didn't arrive so I had to go pick it up. There was a long line as many others had encountered this situation also. I realize that everyone that works there was tired and sick of their job and I get it - it looks awful - but I really appreciate that Mavis was willing to go out of her way when nobody else would and really help me out. Thank you Mavis. I hope this makes it's way to whoever is in charge there because you deserve a big high five and to be rewarded for working hard to help UPS customers. UPS generally fails me, but Mavis really saved the day - and with a kind smile and warm attitude. read more

i don't think i can rate UPS low enough. i was waiting for a critical package with medications. i paid the vendor two day air with UPS. UPS didn't deliver for 9 days. On the 9th day, i asked the vendor to resend it via FedEx. So who knows how long it would have taken. UPS says that because of COVID19, there are no customer service agents to speak with. This makes no sense. The company makes plenty of money and getting on a call can be done remotely in this pandemic. i just kept getting tracking emails saying i would get the package by 9 pm the next day. The tracking emails were even sent after the delivery was to have been made. So misleading and insensitive to people who are waiting on critical contents and no accountability regarding their responsibility to deliver what people have paid for. i won't use UPS again. read more

I'll tell you what brown CAN'T do! Deliver packages on time. So done with them! Out for delivery and tracking means nothing! They get they when they get there. read more

I spent 20 minutes just staring at the wreck left in the RAIN in my front yard, despite the fact that there were 3 cars in the parking spaces and no one knocked on the door to tell us the package was there. This after waiting 2 hours in freezing rain last Thursday when the package was initially due, because the phone rep said "THE PACKAGE WAS ALREADY ON THE WAY SINCE 5PM. OUR CARRIERS RUN AS LATE AS 10PM PST" at 8pm. Let's forget that UPS is CLOSED at 9pm. I get my equipment on Monday, and it's mummified in clear tape, BARELY hanging on inside the giant holes left in the box that's been pieced together around it with hunks of cardboard jutting out in ways that look uncomfortable for the MACHINE. MANY photos, UPS. So many photos. read more

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Don't use UPS in this area, thier drivers are lazy and if the package requires a signature they wont check the tag to see if you signed it, instead they force you to pick it up from the local access point... by the time you realize and pick up the package (especially if they left the note on a Thursday or Friday) its the following week... It would be better to use USPS, or FedEx. The UPS access point is also a slow mess, good luck. read more

I don't know why this place has so many complaints. I came here on a Monday evening at 9pm to pick up my package which I missed cause I was at work, and it was a painless process. I called in around afternoon to schedule the "Will Call" pick up, arrived between the time frame I was told of 8:30-9:30pm and my package was ready. There was a line of about 5 people, but this line went quickly with two people working quickly behind the counter. read more

PICKUP ONLY TIMES ARE 8:30PM - 9:30PM (not listed) Mon-Friday (They reopen just for pickup only during this 1hr.) Normal hours are 12pm to 7pm. Mon-Friday I come here pretty often to pickup things because I'm never home in the day time normally. You can call in and tell them that you want to pickup the item at the store. Which is great for me because I get off at work around 8 or so most of the time. But you do have to call in and confirm that they leave the package there, if you don't call they will leave your package in the truck and you won't be able to pick it up at this location. I never came here on normal business hours or ship anything from this location so I wouldn't know how the service would be. But they are really nice at night when I come in to pickup my packages. read more

UPS is the worst delivery service ever! But it seems like everyone else already knows that, considering most of the comments say the same. I've been waiting on my packages, which was supposed to be a 2 day delivery by the way, since the 4th of July!!!! Today is the damn 16th and still no package! That's freaking ridiculous! Then I call customer on Friday the 13th, the lady tells me that I have to wait until Monday after 2pm. Like wtfffffff!? I've had UPS bring me my packages on a Saturday in the damn past! Smfh! They're a complete joke!!! I hate there service I swear! read more

I was scared to go to this UPS center when there were such bad reviews, but I had no choice since I was dropping off a big furniture box that was 73 lbs and the UPS store on Blanding wouldn't take it when I called to inquire. I went at 3pm on a Thursday and there was no wait. During the time I was struggling to get my package onto the cart, I only saw three other people picking up packages and they were in and out. The ladies at the counter were friendly, and I was on my way within a matter of minutes. Maybe it's all in the time you go! And what you're there for. I had a pre-printed label so I was just dropping off my package, whereas most people seemed to have difficulties with package pick-ups. read more

Tried to have my boyfriend pick up a package for me, wrote a letter which it says on their website to do including tracking #, shipping address, sender, my name and phone number to make it as easy as possible. When I have to talk to the customer service lady on the phone she's super rude like she has no time for this, lectures me on how my boyfriend could have just wrote the letter himself and yelling "let me finish" when I try to explain. Not any nicer to my boyfriend as well. Tip: don't work in customer service if you don't like people or don't have patience. Avoid coming to this place if at all possible. read more

It's been TWO WEEKS since my 2nd Day Air package was shipped out - it still hasn't been delivered! The website and the 800 number are as useless as ever, showing it scanned at the destination facility and "in transit" as of 8 days ago. From what I can tell, the package is sitting in the Oakland distribution center. There's no direct number that I could find that lets you contact the center. No info on what to do next other than driving down there and hope for the best. This has happened to me before, prior to the epidemic, so I won't accept Covid19 as the excuse. Their system is broken and it's costing people a lot of money and energy. FedEx and Amazon are delivering promptly, despite the increased load and all the logistical challenges. read more

The true local number for these morons, provided to me by a friendly UPS driver who acknowledged the local center's incompetence: is (510) 262-2332. I'm providing this review to every senior UPS executive email I can find, along with a link to the hundreds of crappy reviews for the Pardee Oakland center, and suggesting that they get rid of this blight on the reputation of Big Brown by hiring new staff. Don't trust UPS with time-sensitive parcels if you're having them pick up! The local UPS drivers are pleasant (and strong), but the guys at the shipping center are apparently morons or lazy or both, and local drivers have confirmed that the people at the local hub are regularly incompetent. These people failed to provide my local driver with a verifiable Amazon-provided tracking number for scheduled pick-up from my home. I had to call 4 times on 4 different days for a total of 2 hours on the phone with UPS national service, and they had to contact the local office 4 times, to finally get them to send a driver out to pick up my package. Local drivers say this happens all the time. read more

I'm giving UPS Oakland one star because there isn't a way to mark zero. Something is going terribly wrong there! What is it? No Management? The guys at the desk were nice--I was able to get to them after standing in line for an hour and 45 minutes, in the sun, in the UPS parking lot. One of my packages was imprisoned for 11 days at the UPS terminal. I was finally able to pick it up. Two more are currently MIA after a week plus delays. When you call for help you: 1. Can't reach anyone, or 2. Reach someone who lies to you (desk guy confirmed that), or 3. Get into a circular voice mail that keeps asking you for your tracking number. Do anything--literally anything--not to have your packages come via UPS. Drive to Missouri if that's what it takes. Complain to YELP, complain on their FACEBOOK page, complain to Amazon. Their COVID excuses are lame--they've been in this business way too long to use that as an excuse. read more

Shout out to the rude mid-age lady that I didn't care to look at her name. She wouldn't take my amazon item return due to Covid and some other excuses she gave me. She said she didn't care what the amazon website instructed her rules weren't that. Then she proceeded saying amazon was taking over, that had nothing to do with my return! I didn't want to waste anymore of my time with the ignorant lady so I proceeded to another ups location where I didn't had any issues! read more

good customer service soon as i walked in the door nothing respect. sales clerk eddie helped me get a label printed .my printer is broke and i needed a printed lable in order to ship back my amazon package. eddie was kind profesional and helped me solve my problem. i'm going back to ups pardee good work eddie. read more

Horrible. Just horrible. My bf and I work at the same place so I ordered something to be delivered at work for him to receive for his birthday. The ups driver came with packages and said "oh wait, I'm missing one. I'll be right back" And never came back. I figured he went back to look for it in his truck and didn't locate it so he went back to see if they forgot to put it inside his truck..? Checked the tracking update non stop, reading "out for delivery" since 5:30 ish in the morning! And just now, at 8:30 they update it to "rescheduled delivery for tomorrow" Wtf?!!! Lousy service. (Mocking) "Ups here. Your package has been out for delivery since 5:30 am..... I know we said it would be delivered by the end of the day, But oh wait... You'll get it the following day... Maybe... Because we think the address is wrong, even though we delivered there earlier today" lousy lousy. read more

The most scandalous company in the United States that ships by far. My I phone 7 plus was stolen right out of the oakland warehouse last year at this same exact time and then I order a Michael kids purse for my girlfriend for Christmas and that gets stolen this year at same time and These people can care less because all they do is continue to hire thieves. read more

Package from Texas shipped last week via UPS. October31 is listed as delivery date. On October 31 (which is Saturday and should have never been listed as a delivery date anyway) the tracking changes to "in transit" . In the meantime i have it set up to send me text updates. Sunday, November 1 shows the status as expected delivery date Tuesday November 3. Today (Nov. 2) I get a text that its out for delivery. So i am out in the yard painting today etc. I get a text at 6:41 that the package has been delivered. Hmmm no UPS truck in sight and home camera shows no UPS delivery guy either. I call customer service pronto. They cannot reach Oakland Hub to have driver back up and find the package. (Imagine that!) So i went riding in my car, and no UPS truck anywhere near my house. So where was my package delivered to and why does Oakland make it impossible to contact them when issues like this happen? Needless to say, Fed Ex will be getting ALL of my business from now on. Christmas time and back in the summer, I could understand all the mix ups, but right now I don't see a valid excuse for this type of failure. I will say that I have NEVER seen a hub that performs as bad as the Oakland Hub, and I say that as a retired shipper and receiver who dealt with UPS for well over 25 yrs. This ain't your old trustworthy UPS anymore. Update: I visited the terminal today and they refused to let me talk to a manager or employee from warehouse. Told me to call the 1-800 number. Oakland was supposed to call me at 10 am today according to UPS customer care , and they didn't they forwarded the info to the Texas shippers UPS store and had them call HIM. They are now checking into this themselves because of how Oakland handled it. Can you say total screwed up company??? read more

I have never had luck getting packages sent here for access point. Packages "misplaced" on two separate occasions. The workers are nice but there are NEVER supervisors present to help them. They will give you a supervisor phone number that does not work. Avoid picking up packages here if possible. This is a very problematic UPS hub. read more

1:46 - I call to schedule a pickup, since I won't be at home 2:21 - I receive call to come to this location between 8:30 - 9:30 6:28 - A delivery attempt was made at my apt (hmm..I'm not there) 8:30 - Arrive to UPS with about 15 ppl ahead of me 9:15 - Approach the counter, hand over my info and told to step aside 9:45 - Mr. Simpson states he called my address (complete lie, I stood less than 3ft from the counter) He admits he didn't call my name and tells me I can't pick up my package until Monday. My package was taken off the truck and is spinning around a belt. They won't get to it until 2am. Mr. Simpson states it's not his fault, yet he works for the company, he can't control what happens. Don't ever get anything shipped to you to this location. Customer service is atrocious and communication doesn't exist between employees here. They deserve a 0.25 for making me waste 1.5 hrs of my Friday night!!!! read more

It was ok over all, except that I didn't know when I followed the automated message saying 'Oakland' meaning the other side of Oakland and it's 10 miles away.....I drove after I got home around 6:15'sh and the traffic was a bit slow, but I made it there before they close at 7. It wasn't crowded, there were only a couple people in front or me. I probably won't order things online at Bed and Bath again, now that I know they use UPS and the pick up spot is far. read more

To clarify, this rating is only partially influenced by my experience at this particular UPS location. The rating is also influenced by my experience with the company as a whole. UPS was supposed to deliver a replacement cell phone to my apartment complex a couple of weeks ago. An apparent miscommunication between my cell phone company and UPS resulted in a UPS employee being sent out to my apartment complex for three consecutive days without a specified apartment complex number on the package. The UPS delivery guy struck out three times, so it was my turn to bat at home plate...whatever that means...I had to drive out to Boondocks, CA to pick up my package at this location. Located somewhere between Oakland's wearhouse district and cornfields, the efficiency of the service made the experience as painless as the circumstance would allow it. Although it might not have been so, had I not had access to my email via my friend's cell phone, to show the employee an email verification of my order. Because the delivery address and the address on my driver's license didn't match up, I was being given the "I need more verification" runaround. Luckily I was able to provide additional I.D. verification to that of my driver's license, but what if I hadn't? Nowhere on the UPS invoice that is sent to my email does it say that the customer's I.D. used to retrieve his/her package must show an address identical to that on the package. UPS is flawed, but I got lucky THIS time. That's my review. read more

This UPS shipping center is horrible. UPS has specific pick up and drop off times; they literally close to make changes for these times! They say it's because of their Union... Not all of their employees are trained to do both jobs... Who has time for that?.. They do NOT take cash. You must pay with a card and they LOVE to nickle and dime you. The FedEx Ship center across the street is 10 times better. The FedEx Shipping Center has the latest East Coast next day/overnight cut-off time in the Bay Area at 6:05pm. They accept cash, debit and credit cards. The FedEx shipping center also accepts (and conducts business for) both FedEx Express and FedEx Ground shipments. FedEx Ground is the cheapest shipping method any FedEx company offers and is cheaper than any other shipping method; including the Post Office and UPS. Call their 800 number or go to FedEx.com for a quick rate and you can see for yourself. 1800-463-3339 (1800-Go-FedEx). I do not conduct business with UPS whenever possible due to their horrible customer service. I cringe when I have to contact their 800 customer support number as well. read more

Why give only from 8:30 to 9:30 to pickup? I would like to go there immediately after work not before sleep! If they cannot do anything about the working hours, just BE MORE EFFICIENT! Everytime, I have to wait long time in the queue to get the package. The driver just stops after the first attempt and will hold my package for pickup. Someone from UPS needs to do something about this! read more

Never had any problems with UPS in the past. Just ordered some stuff from zappos.com it was delivered the next business day by UPS as promised. I had to return part of it, so I downloaded and slapped the mailing label from zappos.com and went to a UPS drop box in San Leandro that I found on the UPS website to drop it off. Unfortunately, the box was too big for the drop box. I went to the Pardee address only because I had this vague recollection that there was a UPS facility there. Sure enough, it was a huge central facility and I simply dropped off the package. What's funny is that this central facility was not on the UPS website! read more

So bad service. My package showed as "out for delivery" 2 weeks ago, then it showed as "delayed by one business 2 day" two days in a row; then showed as "Scanned Package"; then delivery scheduled for July 1; then "in transit" and no estimated delivery date. I tried to contact UPS and no customer service available. Unbelievable!! read more

UPS is horrible. I wish that no company would use them. They are the worst. I had a food item that was supposed to be delivered like two weeks ago. Never came. Finally called to put in an investigation where my package went. They finally found it a week later and I picked it up at the UPS center on Redwood shopping center. Couldn't eat the food then. I also had several packages where the driver would pass my house and not deliver my packages. I could see them just drive by on my ring app. Today I finally had enough. I saw the UPS driver and I went up to the truck and asked for my package. I told him I hardly ever get my packages. He then gave me attitude and said this is my route and I always leave packages at your door. I told him, I don't get my packages. He said someone must be stealing them. Such attitude!!!! Any other company Like fed ex, and the postal service I get all my packages! read more