Good Dctor but HORRIBLE office staff. Calls go to voicemail, never respond!! 3 calls, 3 days no…read morereturn calls. Come on people!! WTH??

Scheduling an appointment has been a frustrating experience. After my grandpa was discharged from…read morethe hospital, I called immediately to arrange a follow-up appointment for three weeks later. The call went to voicemail, so I left my contact information and explained the need for the follow-up. No one returned my call all week. I tried again on Friday and finally got someone on the line, which seemed promising, but I was mistaken. She put me on hold and said, "You're on our list of people to call back." Another week has passed, and I still haven't heard anything, nor have they answered the phone. It's been two weeks since my initial call. I wouldn't recommend this office for patients who need follow-up care after being discharged. It's been incredibly stressful.

I have had the most unprofessional experience with Dr. Couillard's staff booking apt…read more. Let's be clear, I'm the patient in need. If you need a Urologist, you know the pain and infections. A referral was sent in July, I called for an appointment, the same (should never-ever work with patients) booking gal told me she didn't get it! So she couldn't book an appointment. I called days later, left detailed message. Crickets, nothing. This week I left several messages. ER Reffered me and my primary. She leaves me a message I call back. She tells me she didn't get the referral from my primary resent yesterday and that the July one is expired. She asked my insurance I tell her I was at mercy dignity health and she tells me they don't take my insurance? What I said; I have Hills physicians and she tells me they don't take mercy. "???" I have Hills. She tells me she isn't going to allow me to raise my voice that is very horse. I'm not raising my voice, this is my voice. There was zero rudeness in my behalf, nothing insulting just asking questions while I'm suffering. I ask, ok, let me ask you this? Was the referral you got in July that you said is expired, was that covered in your insurance group? Well yes but that's now expired.‍ Can you please just give me an apt I saw them fax you it yesterday and she said ; "No! Call back when you have the referral." Me; I won't be calling back! I find another. You are so unprofessional! Any Doctor who allows his staff to treat patients as I was should Never see those in suffering. I'm going to find another Doctor with the help of my amazing medical team. Dear honey of a girl that I spoke with, I guess I should have mentioned I advocate for others and this is a red flag violation. Her name was Daniel, she told me on voice mail "my referral from July was shredded" Then today she said; oh wait! It is covered I see it here but it's expired. (So the lie was, it's not shredded.) physicians group that lies?????? Wow! Just Wow!!!!

I concur with other reviewers that say their staff is awful. The person booking appointments is…read moreincredibly rude.

Dr. Kim is a wonderful physician. She is very thorough, lays out treatment options and makes…read moredecisions collaboratively with her patient. I would highly recommend her for her professionalism and "bedside" manner. I also found her staff to be very accommodating, empathetic and helpful. If I had any trepidation going in, I was completely confident and at ease as I left.

I have had nothing but good experiences with Dr. Kim. I find her to be kind and compassionate, but…read morealso sta raight forward, no nonsense person. She has a very dry but good sense of humer as well. I recommend her 100 percent.

He gave me the distinct feeling I was wasting his time. If my GP could have ran the tests, I would…read morehave stayed with my GP. I just needed some simple tests, one day visit to "look see"......I'm sorry I won't be a revenue stream for your office and that's how he made me feel. Do not recommend and doesn't enhance my feelings that doctors have practices since that's all they do is.....practice

I'm a paraplegic, and every doctor I've been to dismisses me as I just need to be on a fully…read morecatheter, the rest of my life Dr. Levy was the first one that really understood my Needs, and did the Turp procedure. Which completely Changed my life.Thank you so much doctor Levy

Don't waste your time complaining to the "SOCIAL CARE TEAM" I put in a complaint about the rude…read moreIndian lady who works there at the front desk. Nothing was done and my wife called to follow up on an appointment for me. She was rude again! Clearly, no one will do anything about her horrible attitude. She is so rude and horrible!

Horrible doctor failed to treat my condition correctly and only kept prescribing toxic drugs that…read moredid not solve issue. Refused to address my concerns. Now I have to seek out another qualified urologist!

Several years ago my father was being treated by this doctor. We found her to be very rude with a…read morezero bedside manner. She was extremely rude to my elderly mother who was also suffering from dementia. It got so bad that my mother didn't feel comfortable asking Dr. Fone any important questions. I wanted so badly to pull Dr. Fone aside and tell her how I felt but I was afraid she might fire my father as a patient and then he would be left without a doctor. It just broke my heart that any doctor could treat elderly people this way!

From the owner: This provider is part of Sutter Health, dedicated to creating a more personalized healthcare…read moreexperience.

Dr. Alvayay is AMAZING! Incredible doctor, very compassionate, absolutely brilliant. She is very…read morethorough, and she follows up. We HIGHLY recommend Dr. Alvayay!

She knows her stuff but has no bed side manner. She made me feel uncomfortable and is usually…read morefeisty. I went to her for a few years but it became to much to work with someone that wasn't hearing me.

Excellent care by Dr. Hilger. He took me to surgery in July and I had a great outcome. Very…read moreconsiderate and kind and he explained everything. Surgery was at Sutter General which was another excellent experience. Thank you all for taking good care of me!

Awful place I will shout from the rooftops. It took a YEAR to get a referral and she laughed when…read moreshe called me to tell me that they'd never schedule me as I have no showed in the past. I have never spoken to them, I even checked my phone log AND I never had a referral on file. I would have LOVED an appt a year ago before my paralysis caused other issues. She thought it was funny AND tried to get $300+ out of me even though insurance covers it! I hope that old mean lady retires so someone who cares can get a job and not treat people like a joke. I'll gladly pay out of pocket to go ANYWHERE else so they don't get my money or my insurance money. 0 stars!

Crappy Office Staff!! I've been a patient of Dr Yees for many years. Called this morning and the…read morelady that answered the phone was rude and dismissive! While I understand Dr Yee is busy, his first appointment isn't until January and with my certain situation which has not cleared up even after a recent visit to Sutter Urgent Care, I was hoping to be seen much sooner! This isn't the first time that I've had a problem with the Staff!

(Review based on Drs office staff) I came to know Dr. Yee through a referral from a painful ER…read morevisit due to very large kidney stone. Dr. Yee performed a ureteroscopy to remove the large kidney stone and he was awesome! 5 years later I have started to feel pain from another stone. I tried to make an appt with Dr Yee but was told I needed a referral from primary... so I did. Then once that was submitted I tried to schedule an appt and they said I needed imaging. This took a total of 4 days for them to figure out, meanwhile I'm having episodes of extreme pain and speaking with different staff each time. The staff at Dr Yee's office is Horrible! They would constantly tell me different things and then lie. Horrible people! Dr. Yee is great! His staff sucks, I'm forced to go find a different urologist.

Nurse Danel is so kind and compassionate! Sutter is lucky to have her in the department. You can…read moretell she truly cares about her patients!

Sutter Roseville Urology - absolutely negligent behavior. Docs require a specific CT to be done…read morebefore they will allow a referral to make an appointment. Stating we should hear back in 7-10 days. The CT was completed over two weeks ago and they still haven't bothered to review it. Granted, the initial referral was marked "Urgent." Very poor practice management. They are causing patient harm with their negligence.