No longer servicing appliances. He explains in his voicemail greeting that due to his age, he no…read morelonger works on home appliances such as washers / dryers / refrigerators / stoves, and now only works on sewing machines that you bring to him. He has apparently not updated his Yelp presence to reflect this change in his business model.

Said he would be out to fix our dryer and called the next day to say he couldn't make it. He…read morecontinued to say he could come out a day later. He calls that day and has another excuse for why he can't come over... Just say you have no time or know how to work on certain dryers. No one likes to be led on. Anyway, we have a reliable person working on it now. He seemed nice but full of excuses.

I have nothing but great things to say about Oleg. He was prompt and professional throughout the…read moreentire experience. He was very professional during a difficult washer repair. His availability was outstanding and he worked though the problem which wasn't the first nor the second thing we suspected. I was more than happy with the final outcome and the cost was reasonable and honest. I would happily use his services again and will reccommend him to others.

Oleg is a true problem solver and is kind and reliable. He fixed three things that were wrong with…read moreour oven and stovetop and is back to replace the gasket on our freezer.

I have enjoyed John's help on three different occasions. He's thoughtful, thorough, task oriented,…read moreand totally focused on resolving the issue. He is a tremendous local resource an ultimate professional. Additionally, he's kind and patient with dogs.

Jon was the tech that came out to diagnose our washing machine. He was very professional and…read moreknowledgeable. He gave some great tips and recommendations for a replacement washing machine. We will absolutely be using this service whenever we have an appliance issue. Thank you!

Thank you for changing my one star review to a five star review! This all happened as a result of…read morethe outstanding customer service I received from Brian. From start to finish he made sure that the service I should have received, I now received tenfold! The delivery crew was fabulous as well, on time and with updates, setting everything up with care and with a quickness. Thank you again Brian for changing my opinion and allowing me to continue to do business with Earl B Feiden!

I have to agree with other reviewers mentioning how awful the installation process went. The…read morepurchase was super smooth because I did my homework and knew exactly what we wanted down to the model numbers. What really buttered my biscuit was them telling me my 220v outlet was not working....so, I hired an electrician to come out to fix an outlet that turns out was working perfectly.....($189.95) minimum house call charge. Also they had issue with the drainage for my dishwasher.....had a plumber come out to tell me they only needed a $2.75 PCV flange to get past their installation Issue. This is not the experience I expected and apparently purchasing a Heavy Duty Washer and Dryer, a Refrigerator, a Dishwasher and an Induction Stove ( which came out to more than a couple bucks) all at the same time does not warrant sending out installation people with more than one installation under their belts. We're not likely to use them again. Mostly because of the Electrician thing

Was wonderful to do business with a company that has been around for decades and still values a new…read morecustomer. Bob was friendly and very helpful and I had my new dryer installed in less than 24 hours after my visit to the store. He also provided tips for keeping some of my other appliances working correctly. Highly recommend Rensselaer Appliance for purchases and repairs.

This service totally misrepresented themselves as a local repair service. I was told they are in…read moreTroy, NY , my basic location, and I made an appointment between noon and 3 today. Later I received a call, had to call back and the same guy indicated they have no people in my area to take care of the issue- a basic leaking washing machine. They charged my card, which I was told is necessary to make the appointment, and now I must wait 24 to 48 hours to receive the credit, if I'm lucky. This is a perfect example of how the internet is replete with characters that have nothing but greed to motivate themselves.

About two months ago, Kens Appliance sent Matt to my home to look at my Samsung oven that had never…read moreworked right. He was very knowledgeable and explained things well. I thought their prices were very fair. When the stove was pulled out there was evidence of mouse chewing and other activities. After Matt and I went over my options I decided to purchase a new range. I really appreciated the time and information Matt went over with me. He is a very nice person. I will deffinately recommend Kens to anyone needing appliance repair. They came highly recommended to me from another appliance repair store that does not service my stove brand. Thank you Matt.

Contacted them about two very simple appliance issues. Was told the diagnosis charge would've been…read morewell over $200, which I was told would *not* apply to the final cost if I had the work done. No thanks.

James was great! Super efficient, explained things well. Got our washer working quickly.read more

I requested a service on my 4 year old Maytag Front loader related to water not draining properly…read more James C. was the technician and he was sure to remind me about the $150 service fee while he continued complaining about this company. I asked him for a full service which he acknowledged while looking at chat gpt and the codes. He assured me nothing was wrong... I showed him the slow draining water and he immediately diagnosed the machine as needing a drain pump and it would be approx $750 while complaining more about his company. I paid the $150 because I agreed to but this is a scam! I took my machine apart and cleaned the filter. End of story!

Fixed my stove with no problems. THANK YOU Diagnosed the…read moreproblem immediately Ordered the part and installed it.

Worst service ever. Came out said they had to order parts. Ok, fine. After more than two weeks of…read moretrying to contact them, they tell me the parts weren't ordered and they then ordered them. I was told ten to fourteen days! Amazon could get the part in two. When the part was finally delivered to my house on the fourteenth, they said they had to order two other parts. Thank God these came in quicker, but on Thursday they said they couldn't come out til Tuesday. Nobody could put in an hour or two of overtime? I'd been waiting over a month and a half. Never, ever call these people