About two months ago, Kens Appliance sent Matt to my home to look at my Samsung oven that had never…read moreworked right. He was very knowledgeable and explained things well. I thought their prices were very fair. When the stove was pulled out there was evidence of mouse chewing and other activities. After Matt and I went over my options I decided to purchase a new range. I really appreciated the time and information Matt went over with me. He is a very nice person. I will deffinately recommend Kens to anyone needing appliance repair. They came highly recommended to me from another appliance repair store that does not service my stove brand. Thank you Matt.

Contacted them about two very simple appliance issues. Was told the diagnosis charge would've been…read morewell over $200, which I was told would *not* apply to the final cost if I had the work done. No thanks.

Mike is a very good appliance repair person. Keeps appointments, fixes the problem and is…read morereasonably priced. Highly recommended.

Mike Tiscione is very quick to answer service calls. He is also very knowledgeable and will give…read moreyou all the information you need to make a repair decision.

Thank you for changing my one star review to a five star review! This all happened as a result of…read morethe outstanding customer service I received from Brian. From start to finish he made sure that the service I should have received, I now received tenfold! The delivery crew was fabulous as well, on time and with updates, setting everything up with care and with a quickness. Thank you again Brian for changing my opinion and allowing me to continue to do business with Earl B Feiden!

I have to agree with other reviewers mentioning how awful the installation process went. The…read morepurchase was super smooth because I did my homework and knew exactly what we wanted down to the model numbers. What really buttered my biscuit was them telling me my 220v outlet was not working....so, I hired an electrician to come out to fix an outlet that turns out was working perfectly.....($189.95) minimum house call charge. Also they had issue with the drainage for my dishwasher.....had a plumber come out to tell me they only needed a $2.75 PCV flange to get past their installation Issue. This is not the experience I expected and apparently purchasing a Heavy Duty Washer and Dryer, a Refrigerator, a Dishwasher and an Induction Stove ( which came out to more than a couple bucks) all at the same time does not warrant sending out installation people with more than one installation under their belts. We're not likely to use them again. Mostly because of the Electrician thing

great job! had our SKS gas stove delivered today, kept us informed as to when our stove would be…read moreinstalled. The fellows were professional knew exactly what they were doing made sure the stove was level and aligned with the counter, made sure everything worked and answered our questions. It pays to do business with a full service company. Start to finish top notch!

Update to the previous review: Brad reached out to learn more about everything that went wrong. He…read morepromised to look into the matter ... and then promptly ghosted us. Meanwhile, a week after the technician "fixed" the dishwasher, it's showing the same error message again. AVOID, AVOID, AVOID --- We really regret getting our appliances from Earl B. Feiden. We bought an LG fridge, along with a new dishwasher and induction range (all recommended by Wirecutter). The fridge was dead on arrival, so Feiden replaced it ... with another fridge that didn't work. They said they had no idea what the problem was, so we ultimately switched models. Ten days after the dishwasher was connected, it started showing an error message, and trying to get a technician out here to fix this brand new appliance has been a nightmare. Feiden doesn't seem to care that so many of its appliance are defective--everyone I've spoken to has shrugged their shoulders, as though this is all totally normal. I would avoid them at all costs

No longer servicing appliances. He explains in his voicemail greeting that due to his age, he no…read morelonger works on home appliances such as washers / dryers / refrigerators / stoves, and now only works on sewing machines that you bring to him. He has apparently not updated his Yelp presence to reflect this change in his business model.

Said he would be out to fix our dryer and called the next day to say he couldn't make it. He…read morecontinued to say he could come out a day later. He calls that day and has another excuse for why he can't come over... Just say you have no time or know how to work on certain dryers. No one likes to be led on. Anyway, we have a reliable person working on it now. He seemed nice but full of excuses.

First Cornwell Appliances has been around before I moved to Albany and I have lived here since…read more1981. They have service my family and friends appliances over the years. I recently had to call Jake myself and what a pleasure it was to converse with him. He is very knowledgeable, honest and straight forward. Something you don't see anymore. I wish he sold LG appliances vs just repairing them. I will not hesitate to call on him if and when I need a repair.

AWFUL. PLaying phone tag with their answering machine. Jake is arrogant, rude and downright…read moreuninterested in helping anyone. Sell your business and move to Florida.

I have enjoyed John's help on three different occasions. He's thoughtful, thorough, task oriented,…read moreand totally focused on resolving the issue. He is a tremendous local resource an ultimate professional. Additionally, he's kind and patient with dogs.

Jon was the tech that came out to diagnose our washing machine. He was very professional and…read moreknowledgeable. He gave some great tips and recommendations for a replacement washing machine. We will absolutely be using this service whenever we have an appliance issue. Thank you!

I love this appliance store! They have a huge showroom, multiple locations, an enormous selection…read moreand friendly staff! Many people here know me by sight and name! I have a dedicated salesperson who takes great care of myself and my clients. We are not disregarded or given the run around here! They also don't try and sell you the most expensive item because they get a higher commission on it, they really care about what you want and will make you happy. Praise indeed!!

Purchased a washer and dryer from Marcella's and had them deliver, hookup, and remove the old…read more These guys worked like a precision team, each one knowing what to do never getting in the others way, and so courteous it was amazing. This is a reflection of the company overall. What a pleasure to do business with.