Bought a Buck stove in fall of 2022. They had a tough time installing it and today I find out…read moreafter trying to have a fire in it that it is not up to code because it is too large for the space without enough clearance and the pipe that cost me dearly is also not adequate and has literally melted and collapsed. Smoke had billowed out everywhere when trying to get a fire started so we knew there was a blockage somewhere. We now have a very expensive insert we cannot use and are lucky it did not burn our house down.

We purchased a unit from Hearth and Home and had nothing but headaches with trying to get customer…read moreservice. When they finally did come, they brought three people, charged us for labor for all three, two just stood and watched. It still was not fixed. We got The Fire Place in Clayton to come remove it, take it to their shop, disassemble it, troubleshoot to identify the issue and reinstall it, finally working.

Both professional and responsive! Really appreciate the help in getting the Fireplace parts ordered…read moreand installed. Reasonably priced and highly recommend!

Excellent initial repair service appointment with David late December 2025.. He was punctual and…read moreprofessional. Six weeks later, fireplace ignition issue returned. Company did not return calls.

David was able to squeeze us in last minute to make sure our fireplace/chimney were ready for use…read more We had purchased our home a few months prior and hadn't gotten around to having the chimney serviced. David kept in touch with us on his arrival and took the time when he was here to help educate us on the proper use of our fireplace (things to do, don't do / things to look out for and be mindful of). He performed the chimney sweep and did an excellent job of making us feel comfortable using our fireplace in the future. Highly recommend him for your needs.

David did a great job for us at a fair price. Some other providers Yelp served up noted a full…read moreinspection & sweeping would be required right out the gate at multiple hundreds of dollars. David - who responds himself as the owner - lets you know what to expect & doesn't upsell just to pad the bill. He got right in there & saw that the fireplace had rarely been used in this 40-yr old home we bought, educated us on the type of fireplace & damper, as well as working to make a repair to the damper - no sweeping necessary. He then made sure the gas was flowing & burner working well. He cleaned up the little bit of debris & was on his way. I'll call him again if needed.

I called and spoke to Hunter and he was outside of my area but took the time to try to help me over…read morethe phone with what the problem might be. I'm amazed that someone would be so kind as to try to help someone that they know they're not gonna get business from. That is a strong indication of honesty and literally caring about people! would highly recommend!!!

Hunter was very helpful and a wealth of information about my gas fireplace. I was experiencing…read moreproblems and he fixed everything in one easy visit.

BEST SERVICE EVER! I highly recommend you call Mike for any chimney or fireplace needs. I used a…read morewell known company for an inspection and they were very expensive and had a terrible attitude throughout. Then quoted me over 20K for the work!!! I was so bummed and it took me a while to try someone else. I found Mike through yelp and he was positive about my situation... old house, old fireplace, old chimney. He did not use scare tactics to get me to spend a fortune. He did a thorough inspection for me calmly explained what needed to be done and even better his quote was a THIRD of what the other company suggested. He did an excellent job and I'm in love with my gas burning fireplace :) Thank you, MIKE!

Great experience, Mike was on time, did a great job and provided guidance on how best to maintain…read more Highly recommend for great value and service!

Wonderful experience. Quick and efficient cleaning. Moved into a new house with a lot of dust in…read moreair ducts. I'm very allergic to dust. Bryan was responsive with fair pricing. Will hire again! Thank you!

STAY FAR AWAY FROM THIS BUSINESS…read more Months after Brian and his team serviced my home, I AGAIN discovered another portion of our ductwork left wide open and not properly sealed. The level of unprofessionalism and lack of attention to detail id simply astonishing. Do I recommend this business? OH HELL NO.

We needed a fireplace/chimney rework and were so pleased to find the Mad Hatter team. Everyone we…read moredealt with, from sales and office staff to field reps and installers, were all the kind of knowledgeable, professional, conscientious folks you hope to find for a big project on your home. The whole experience, and especially the finished product, could not have been better. Not a discount operation but we got the quality we paid for.

Very professional We had a gas fireplace that had not…read moreworked for a long time. They did the diagnostics and repaired. He also cleaned the fireplace out, arranged the logs, and showed us how to operate it for the next owner