Hi is Vanessa Bogue I went in today April 10 for my facial acne consult consultation. Susan and her…read moreteam were amazing. She spent the time to real get to know me and my concerns by asking questions about. They are very professional and care to get to know their clients and their needs. Susan makes her experiences personalized for the individual and I really appreciate it. They are very nice and welcoming I can't wait to start my journey with them, they are very trusting and I feel very safe to start this journey on my skin with them.

Back again for more treatment and I couldn't be anymore happier with the results…read more Thank you Susan for your hard work

The place is well clean ! the people are very professional ! Lasa is so nice ! the cleaner Nasim…read moreis doing a great job! my massage was done by Lisa thank I feel relaxed after my appointment.

I would give this place zero stars if I could. Impossible to get a hold of to book an appointment…read moreand after waiting a month for my appointment to finally come, I arrived and the business is closed. The owner is unreachable. No one answers the phone. The building is a dump with broken lamp cigarette butts. It's disgusting here. Avoid at all costs and save yourself the Groupon refund.

This is the worst place you could possibly go for waxing. She missed a lot of hair, on a half leg…read morewax. This was very noticeable to me and others. I have been waxing for 20 plus years. Getting waxed by her actually hurt. I had a bikini wax done as well at the same time and she left me with welts and there were spots on my inner thigh that were bleeding from were the skin was ripped off. I would say not to use this place unless you are paying to have your worst enemy waxed.

From the owner: electrolysis, waxing, facials, laser hair removal, hair removal, pedicures, diabetic foot care,…read moremanicures, eyelash tinting, hot stone massage, skin care, day spa, medi spa

I was very disappointed in Nurse who gave face and lip fillers. Cheek didn't show an difference at…read moreall. Lip not done to corners(my main concern) and as result one side indented. Smokers line done in downward motion only that elongated nostrils and from nostrils to upper lip line is longer. Dr. kritzinger wouldn't see me or call me regarding my concerns. Receptionist refunded my money next day. (why was that do you think?!) Breathing is more difficult and feeling face pulled downward. complete opposite of what I went in for. Complete opposite of desired look by known beauty examples. Dean of medicine informed. No stars if possible.

Quaint little office offering a variety of services. The staff are friendly and professional…read more Thanks Nicki for always being so welcoming and making me feel comfortable. Your professionalism is very much appreciated.

I have been here a couple of times and this clinic's overall very well run, friendly staff and,…read morevery clean. Dr. Adlul is a a kind and caring doctor. Does not make you feel rushed and listens carefully. Would recommend

From the owner: Looking for a new family doctor in Aurora, Ontario? McMaster graduate, Dr. Adlul is accepting new…read morepatients. Call to book your meet and greet appointment today.

Laser Hair Removal Experience - Disappointed and Let Down…read more I'm writing this review to share my factual, lived experience with Lovella so others can make informed decisions. I was a loyal, trusting client who purchased a full body laser hair removal package that included 8 sessions and one additional if needed. Despite this, I was only provided with 8 total sessions -- yet they falsely claim I received "10+." I have detailed records and time-stamped screenshots that prove otherwise. My first session -- done with single pulse mode -- was the only one that produced significant results. When I asked to continue with that mode, Laura (the tech) refused, saying "it takes too long." She used glide mode for the remaining 7 sessions without my consent. Treatments were rushed, poorly done (missing many areas), and produced minimal results. She later admitted in writing that I had made the request for single pulse mode and that she dismissed it. Instead of respecting my preference and safety, she increased the laser's intensity on a mode I didn't consent to -- putting my skin at higher risk for burns or irritation. At one point, Laura seemed open to fixing things. She said, "I truly want to make this right, earn your trust back, and get you results safely and comfortably," and "I never want you to feel taken advantage of or dismissed." But that follow-through never came. Now, both she and the owner, Ella, have become cold and uncooperative -- refusing to take accountability or offer a fair solution. When I spoke up, they changed their narrative. They now claim I "rescheduled too often," despite me following the proper 4-8 week timeline between sessions. The 9th session -- part of my original package -- was never delivered, due to their delays. I followed all pre- and post-care instructions exactly. Ella, despite being the business owner who accepted my $2,000 payment, has tried to frame the issue as "between you and Laura." That's unacceptable. The business is hers, and the technician works under her name. I also raised concerns about burns and irritation, which were dismissed without even examining the affected areas. They've since tried to blame me with false claims about doing "home skin treatments," which I absolutely did not do. If they're referring to over-the-counter skincare, none were used near appointments - and certainly not in a way that would invalidate professional results or cause burns. To top it off, Ella ended her message with a veiled threat: "If you choose to leave a negative review based on inaccurate claims, that is to your discretion." Let me be clear: every claim I've made is backed by dated screenshots and written communication. I was denied services I paid for, gaslit, and treated dismissively when I voiced concerns. I asked for a fair partial refund or additional sessions done correctly by someone qualified -- and they refused. Their most recent response was not only dismissive, but full of contradictions. They told me not to contact them by phone (only by email), yet Ella previously asked to have a phone call about this issue. Plus I have never called them about this... Laura now claims she no longer works at Lovella, even though Ella had just told me she works part-time. Which is it? Worst of all, they continue to ignore my documented concerns about burns and ineffective treatment. This entire experience has been frustrating and deeply unfair. I'm not sharing this out of malice, but to protect others from going through what I did. Even now, they are trying to intimidate me into silence. I no longer trust Lovella with something as vulnerable as my body, and I encourage anyone considering treatment there to proceed with caution. Final Note: I've stayed respectful throughout and was open to a fair resolution, but they dismissed my concerns and refused to engage further. I'm only sharing this publicly because they left me no other option. I used to love this place. This experience has been soul shattering. The betrayal is what stings the most...