I don't know why this place has such poor reviews because my boys ages 7 and 10 spent 5.5 hours…read morethere yesterday and would've gone longer if I let them. I bought a Groupon which allowed them full access to all of the attractions, including the go karts and the sky coaster and that's what they spent most of their time on. Felt like the price I paid was well worth it. It was kind of busy between 12 PM and 2 PM but before and after that it was really quiet on a Tuesday so no long lines. We'll be back!

My son used to love coming here and has attended many birthday parties at Urban Air over the years…read more We recently returned for his birthday, but unfortunately the experience was not as good as we remembered. While management states prices may have changed overall, our visit still felt very expensive for what was offered. An attraction we previously enjoyed was no longer available, which noticeably reduced the experience for the kids. As other reviewers have mentioned, there are additional charges for many things, including socks, games, and prizes, so the costs add up quickly. The venue also felt extremely noisy, overcrowded, and in need of a thorough cleaning during our visit. Most disappointing of all, my son and his friends ended up sitting around on their phones for much of the two hours because there simply was not enough to keep them entertained. That was never the case in previous years. Sadly, based on this recent experience, we do not plan to return. (Edited to address the reply from Payson C.)

This place is wonderful and will pull out all the energy from your kids, which means great long…read morenaps after. :) I will say this; they are not the most well-organized place. For those attending a Birthday Party, they don't do a good job directing you where to go to avoid standing in the long lines. For those who have a B-Day right when the place opens, you lose time waiting in line waiting for them to figure out their organization, but eventually, you get in and have SO MUCH FUN! For those with little kids you may have to chase them around some, but my son who is 2 loved the ball pit most, Swimming through that ball pit was just a day of joy for him. I did like how they had a large area for trampolines because it allowed for plenty of space and neither of my kiddos to get hurt. This place is best for birthdays and getting a group kids together. There is so much fun to be had for all kids.

We went to Urban Air for the first time for my son's friend's birthday party. The kids had a blast…read moreand came home exhausted, but too wired to sleep...go figure. We had their pizza (okay, nothing to get excited about) and the kids had Icees or their version of Dippin Dots. It's definitely on the pricey side, but okay for a party or a once in a while treat.

I took my 10 year old son here to attend a friend's birthday party. They had room 3 decked out for…read moreabout 10 people, table set and an area to put presents. The employee came in to get the party started and then the kids all ran off and we didn't see them for 5 hours. Even after that long the party was still going but that's when we left. The party had pizza and lemonade. I ordered from the food area, chicken strips with ranch. They were cooked fast and were delicious. Note-they serve adult beverages. I did play at the arcade for a bit while waiting, they had a good number of games to choose from. I would avoid going back on a Saturday, it was incredibly busy!

It's literally little high school kids running the place. Not really professional or trained well…read more Dirty when you walk in. Really ghetto, theres like 2 play areas that are not functioning at all. No workers to be seen for the most part when we were there for a couple hours for a party. They're just sitting or walking around paying no attention. Dirty bathrooms. Just feels dirty everywhere.

Yes because even though that there ranking is kinda low it's not that bad because I had a lot of…read morefun when I went there and it's actually really not that bad

Great service! I was in the park with my daughter today around 1pm and a worker named Brian was…read morevery polite and helpful.

Seniors should get a discount or grandparents should not have to pay if they're not playing. we…read morecame with three kids and three adults. The three adults are just sitting and watching and should not have to pay full price.

They will charge all parents full price, even if they don't touch a piece of equipment…read more It's nothing special compared to other indoor play spots. Figured we'd try it out, but we'll be one and done here. I feel bad for the employee. He said everyone complains about it, but he has to enforce the policy. Shame.

If you want to have fun, or watch your kids enjoy themselves, Urban Air is a place to go. You can…read morefeel the energy as you enter. There are many options for fun: trampolines, dodgeball, virtual reality, video games, battle foam pits, and more. If you have a birthday party, all partygoers will find something for themselves. Their food stand could use both better food and better service.

This place is definitely a blast for your kids, the parents, not so much. The indoor park is…read moreorganized very well and safe, which matters the most. It's a little pricey just to get into get to in. They have annual pricing, but you would have to bring your kids here pretty frequently to break even or get ahead. The snack bar is also pricey with limited food choices for the adults. The seating for the parents while waiting is pretty abysmal as well, if you can find some. So while it's fun for your kids be prepared for a long boring sit.

Really open, clean and fun place for kids. A lot of trampolines, zip line, and a small arcade as…read morewell. Also not overpriced. There is a cafe but the food is not very good. It's sufficient for a quick snack or if you are thirsty. No coffee or alcohol. No problem at all with parking. Will be back!

Very fun good place to take the kids and is very fun has all things like dodge ball a spiny thing?read more