Talk about a rambunctious kids' fever dream. This place is awesome. Being over 6 feet tall, it's…read morerare that I don't have to crab walk through a jungle gym to avoid a concussion. But I can here, which was pure bliss when chasing after 2 toddlers for 3 hours.

Very overpriced and poorly managed party experience. I would not book a party here again! & from…read moreone parent to another...Save Your Money Mom & Dad! I paid over $350 for a party reservation, and in reality I barely received an hour of actual room time. Our reservation was from 2:00-5:00 PM, but when I arrived they told me and my guests the room still needed to be prepared. We were standing around until 3:23 PM before we could even enter the room, and then they told us we had to be completely out by 4:00 PM. That is completely unacceptable when you've reserved and paid in advance. Communication with the business is also very difficult. If you try to call to ask questions about your reservation, it's impossible to speak to someone directly. Most communication is handled through text messages, which makes it frustrating to get clarification on important details. They advertise a "party assistant," but in reality that person is helping multiple parties at once, so there really isn't any meaningful assistance. I also brought balloons for my son's themed party, but because we had to wait so long for the room to be ready, I did not have time to decorate. The food service was also disappointing. Our pizzas took about 20-25 minutes to come out. When I politely asked about them, I was met with attitude and told "we're really busy, someone will take it once it's ready." If you have a reserved party, food should be prepared and prioritized so it doesn't cut into the limited party time. Also, the pizza portions are misleading. I received two medium pizzas that they label as "large." Also I previously added more pizzas to our party that were not brought out. So of course all my kiddos ate but the adults didn't. Another issue was the guest list and charges. I had already accounted for the kids on my guest list, but they re-added some of those same kids and tried to charge me additional fees. Make sure to triple-check your guest list and final bill at the end of your "hour" party. They even charged for my pregnant guests, which is ridiculous considering they obviously weren't using the play equipment. Overall, the entire experience felt like a huge rip-off. Between the high price, the delayed room access, rushed party time, lack of real assistance, slow food service, added charges, and difficulty communicating with staff, it was extremely disappointing. For a kids birthday party venue and indoor playground that charges hundreds of dollars for a birthday party package, families should expect much better organization and customer service. I hope management takes this feedback seriously because the experience did not reflect the value of what I paid.

Aiden the cashier / host extraordinaire dies a fantastic job making everyone feel welcome and have…read morea great experience. Employees like Auden build brand loyalty. This young man is an asset to your company and going places. Please thank him for his welcoming personality and help with building family memories! Thank you!

Plenty of activities to keep the kids busy for a few hours. They keep it clean which is nice.read more

My granddaughter had a great time here recently when we were at Flatiron Crossing as her parents…read morewanted some time to shop and her grandparents were happy to be the retired supervisors at this facility. Much better than buying trinkets she did not need. There were lots of families sitting around watching their kids too. But maybe not enough chairs for all as it was a busy holiday off from school. I was able to grab one though as my husband walked around the visitor areas to watch their charges. We got lot of pix of her this way on equipment she had not tried before but similar and capable to do so. There is plenty of space for the older kids, many her age or a few years older and younger so she fit right in. There is a separate area for smaller kids, toddlers and preschoolers whose parent were even closer by to them. Her father signed her up for an hour which gave all of us enough time. It seemed safe and there was always staff around, picking up out of bounds plastic balls forever flying out of the ball pit and others just observing across the activities. She would still be willing to go again in the next few visits until she is truly a tween.

We came here twice while visiting Colorado (from California). The staff were very welcoming and…read morethorough. I love how clean it is; I saw a worker vacuuming the play areas. My daughter had so much fun & the price is reasonable. There are about 5 tables in the center. "Little Land" is a toddler area for ages 4 and under. There's also a candy shop and snack bar. The restrooms are spacious, clean, and family friendly. In the largest stall, there's a baby changing station, diaper pail, and even a kid sized toilet! We loved our experience here and will definitely return. Tips: bring grip socks (if you have them); they're required for the little ones. Sign the waiver online before you arrive to save time. You can purchase your ticket online; the website shows how many tickets are sold at designated time frames. This helps you get a better idea of how crowded it may be!

Amazing play place for infants to older kids. We always have a great day of fun. My girls and sons…read morelove it.

Such a fun place for little ones to come and play. They've got tons of pretend play areas and in…read morethe back, they have bouncy houses for the older kids. A safe place to bring young ones to play, compared to for instance a playground. The staff do a good job keeping things organized. My daughter had her birthday party here. I highly recommend this for young children's birthday parties! The staff made everything so easy for us and all the kids had tons of fun! Walk ins welcomed. Kids Wonder is a great place to bring kids, if the weather is too cold to play outside.

We visited SweetPlay the other day on a recommendation from a friend and I had a great time. There…read morewas tons for my six-year-old to do and my one year-old who's not yet walking had a blast in the little ball pit. I wish we would've had more time there, but we are definitely gonna be back soon to give it another go.

We have been coming here since Candeeland first opened! My daughter was one of the first to have a…read morebirthday here in March 2023. Over the years, I think my kids still really enjoy it -- even after 20+ visits! We've also attended at least 10 birthday parties here (and have another one next month!). And experienced all of the different packages. The kids definitely love getting the play card to play the crane machines. My nephew has had a lot of luck with the ones where you grab the circular tickets. He's won some pretty cool prizes! They also love getting a cup to fill with candy after a party! With the shift and rebrand to Sweet Play, I did hope that some of the design or structures would update/change, but it all still seems the same. My kids do still enjoy coming back every so often. We appreciate the pricing (parents being free!), especially $12 for toddler Tuesdays! Our toddler really enjoys the slide into the ballpit the toddler area. Overall, this is a great spot for families with young kids - a good size space where you can generally keep track of your kids.

I am so upset with this facility on September 25, 2023. I had planned a day and fun outing with my…read moregrandsons from Erie, CO. We drove an hour to arrive at the Bounce City gate within the Aurora Mall to find it locked at 11 am. The opening times were listed on the outside wall, but no one was there. We waited until 11:20 am and still no one there. My 4 and 5 year old grandsons were highly disappointed. I looked downstairs to find an arcade to try and appease them for an hour. Why was there no employee there to open the facility as stated?!?! Nancy Willingham

Bounce City is open with COVID restrictions in place. All adults seem to be doing a good job of…read moreobeying local mask requirements. The older kids (usually between 3 and 7) are not great about wearing masks, but I am personally but as worried about kids. The price per child is very reasonable, and I spring for the 10-pass which saved you like $10 over the course of 10 visits. There are plenty of things to keep children of all ages engaged and challenged. My own daughter seems to be more bold when she sees slightly older kids climbing the bigger slides. At this time (March 2021), there are no in-and-out privileges. But you can bring in snacks so that your kids can play, eat, and play some more.

At first, I thought "wow this place is small!" because it's basically one single open space with…read morevarious shopfronts sets. But then I realized the beauty of that is as a parent, I can sit and supervise without constantly chasing my child around. The place is clean and brightly lit, with lots of fun pretend play options for kiddos. Play sessions are $18.50 for 1.5 hours which goes by fast. Kids can choose a snack or juice box on the way out though which makes the transition easier. They also have a lot of craft activities (slime, beads, etc) that can be added on for an extra fee. My only note of feedback would be announcing 5 min in advance of the play session ending. When the employee announced that play time was over at the end of the session, I think it caught some of the kids off guard and a few started crying because they weren't quite ready to leave.

Clean and fun! Easy to monitor from anywhere in the space since it's all one big room.read more

We were invited to their Valentine's Day party by friends and loved this space! There were so many…read moredifferent types of swings for all types of bodies and abilities, a couple trampolines, climbing walls and structures, and a very awesome looking zip line! I also saw a special spot for teens, and enjoyed the calm space with my overstimulated 2 year old. Also a great party room with tables and a fridge. It sounds like all of their current class offerings are included with the price of admission - they look awesome and if we lived closer I would definitely be here frequently! The space is the perfect size to be able to keep an eye on multiple kids and for the kids to explore with independence. I could see it being an awesome resource for pediatric PT / OT!

We visited this play space over the weekend and had a great time! My 2 year old is not on the…read morespectrum but he enjoyed everything they had to offer all the same. He had fun with the toys in the toddler area, the various types of swings, slides, and games, and he interacted well with other children in the calm environment they arrange there. It was a good experience for both mom and kiddo at a reasonable price. We will definitely be back and are happy to see a space like this in town! :)