TL;DR Managment/ownership treats customers and employees terribly, would not spend money here…read more Repeat bad experiences, I'd rather buy online than go back in this store. As an avid adventurer of the western US, I tend to visit outdoor stores wherever I travel to see what their idea of adventure is there and take the chance to upgrade gear that's frustrating to use or worn out over time. I've visited Bill Jackson's on two separate occasions now, heading in each time with about $500 worth of gear in mind to shop for. The first time I came, I got great help from multiple associates and planned to purchase gear off of their advise, but witnessed a confrontation between management and an associate that I recall as mild but disruptive enough it made me leave the store without buying anything. I didn't come back for about 8 months. Now I'm back in town for a few weeks of work before heading on a 2,700 mile bikepacking journey and really needed to grab a few items I hoped they'd have in stock. Being interesting in all outdoor activities, I started talking with an associate about the ski shop they were building the last time I was here. He keyed in that I had ski knowledge from my time tuning skis and custom fitting ski boots out west and started talking to me about part time work as they expected to need some extra hands with ski knowledge and took me to show me their ski selection. To get there, we had to walk through an area that he explained was sectioned off for an upcoming sale, so not yet available, but the necessary route to the still-open ski shop. He made a pretty good case for their ski shop and my wheels were turning about coming to help them out in the fall. On our way back through the sale area, I asked a question about the items we were walking past and the associate was very clear that those items were not available for sale until the official sale start date, but took the opportunity to educate me about them(I knew very little about diving equipment but am curious to learn). I was quickly convinced that a decent snorkeling kit was necessary equipment to enjoy the area and decided I'd get a setup. Before he got a chance to redirect me to where the currently available snorkeling gear was(I could tell it was coming, this area was also tiny compared to the sale area), an angry manager/owner appeared ready to tear apart the kind and helpful associate that had just taught me what I needed to know to spend an extra couple hundred dollars on top of the items I was already planning. I hurriedly left the area while she continued to holler at me and once I passed the threshold of that room I heard her resume berating the associate in anger. I walked myself over to the full price scuba stuff and found another helpful associate, but I could not bring myself to buy anything from this store after that experience. It was not unreasonable for her to ask us to move along since we had stopped in a place we were meant to pass through, but she was incredibly rude to the associate for going above and beyond to take care of an enthusiastic customer. I won't spend money here, that manager is the most unkind person I've encountered since I've been in Tampa. In a town of incredibly kind people, there is no place for that. Very sad, I really wanted to like this store. The associates seem to be knowledgeable and passionate about the outdoors, but they don't deserve to be treated that way.

Melissa was super helpful in helping us pick out a roof rack, as well as other accessories, for our…read morepaddle boarding and kayaking adventures. Store also has a huge selection of everything a person could need for their next adventure!

Awesome customer service. Very friendly and knowledgable. They also offer you a 10% off your total…read morefor signing up for their newsletter which was great. They didn't have many hiking boots or sleeping bags but they had a lot of everything else - sleeping pads, fire starters, water filters, etc.

This store is great. They have a great selection of stuff from fishing to backpacking at fair…read moreprices. The staff is super friendly and helpful. Will definitely be back for any other needs I have.

Came in with hubs. He wanted to come check the place out. It's HUGE and very organized and clean…read more Plenty of parking since it shares with the businesses in the same shopping plaza. We were greeted upon entering. We browsed around, not really looking for anything in particular and didn't end up getting anything but it is a very nice and spacious store. Has all sorts of outdoor sports stuff, particularly hunting, fishing and camping.

don't order from here, waited 2 weeks only for a them to send me the wrong item and also not send…read moreanother item I ordered, horrible experience

Juan did a stellar job recommending products that fit what I was looking for. His professionalism…read moreand customer service skills are the reason I will not hesitate to go back! I can't get enough of the Stryker pants

Hubs loves this store for pants and shorts. Clothing is on the more expensive side however great…read morequality. The staff is always friendly and their fitting rooms are open for you to try on clothes. I didn't know until todays visit that they also carry women's clothing! They didn't have the size in shorts I needed but I did find some I fell in love with. I've gone in before looking for hubs a gift and the staff was super helpful by looking up his purchase history to help determine size and style he typically buys. If you can't find what you're looking for in store, you can always buy online with in store pickup.

Pretty sweet stuff, they got a good amount of MREs and Airsoft Guns, as well as some uniforms.read more

It's not the biggest surplus store in town but it gets the job done. It's nestled in a plaza right…read moreoff of Brandon Blvd and the main employees , I believe, are retired military. I went in for a large duffel bag and they had exactly what I needed in stock. Not much size variety in their bags. The majority are all extremely big or small like a satchel. So if you are looking for that perfect carry on size bag, look elsewhere. Overall, they had what I needed and I left it at that. I never experienced any rudeness from the employees and to my knowledge they are the same men that everyone else has encountered. Maybe it's my charm but they have always extended a hand with assistance when needed. Check them out though if you are in this area and you don't want to take that long drive out to Tampa.

This guy will give you fractions of a penny on the dollar. Not worth the gas money. Try to sell…read moreyour stuff on marketplace or just toss it in the trash.

I came into this surplus store hoping they were good to vets. I bought 2 simple patches a medic and…read moreanother patch. I paid the guy said he didn't give the patch to me, I searched my stuff even went through all the inventory in my med bag. The patch wasn't there, this guy is a cheat takes advantage of vets. I went to the local VA and told them all about this place. If I cant trust this place you cant, I have over 350 reviews on yelp. I lived on Fort Ord in Monterey, I lived on Camp Pendleton I lived near Moffett, I lived in Nevada my family worked on Nellis Air Force base. I have been everywhere.. My Grandfather was even working at The Naval Post Graduate School in Monterey. This is the first time I was ripped off at a Surplus store. Never go to this place, I wont forget this experience or how the guy told me I lied over a $3 patch.

Just got back home after visiting this store and I half to say it is one of the best surplus stores…read morethey have a great selection and the workers and very friendly and helpful.

As Mike S. said in his review, most Army - Navy surplus stores are a dingy collection of used…read moremilitary goods, but this store is quite the opposite. The name is actually "Headquarters Army Navy" and they specialize in brand-new clothing, boots and equipment. Most of the customers are paintball aficionados, and they're looking for camouflage clothing, military boots, and paintball supplies which Headquarters Army Navy has in abundant supply. You can also find a great selection of camping and hunting gear, as well as some knives, canteens, cooking supplies, and other equipment to add to your hurricane supplies box. Finally there's also a collection of military and tactical gear including pants, shorts, jackets, holsters, and other specialized equipment. This is one of the few places in town to find PROPPER-brand tactical pants and shorts, along with some heavy duty t-shirts. You'll find Headquarters Army Navy at the little triangular-shaped intersection where Skipper Road meets Bearss Avenue, just to the east of Nebraska Avenue. Watch for the military jeep parked out by Bearss Avenue, and turn into the gravel parking lot.

Great trip recently as I stopped by to get a new pair of hiking trail runners. Associate in the…read moreshoe department was very helpful offering suggestions and letting me try on multiple pairs of shoes before I found the right pair. Price was comparable to what I could find online. Not the biggest REI Co Op I've been to, but had pretty much everything needed.

I came across an article today 5/19/26 on a reputable site and verified it on other sites stating…read morethat a specific item was on sale. When I went to the site it was not on sale and when I contacted their chat they told me the sale was not real. Nice bait and switch REI, good way to keep good customer relations. BEWARE THE BAIT AND SWITCH.