I would give them even more than a 5 +. Thier customer service is exceptional. They are a rare…read morebreed in today's market. To them the customer comes first. Doesn't matter what the service work to be done is, they will make sure that any related equipment that works with what they are repairing is functioning properly. Been a loyal customer for over 30 years and always been impressed with their products, services and their professional attitude.

Getting an inspection of my car was made quick and easy by the Tremblays. They even found and…read morereturned my house keys that I had dropped outside the office. Thanks so much Brad.

I've been using Roadrunner's for over 7 year. Prices are good for mounting and swapping tires…read more They can get tires at a competitive price and the service is friendly and fast. I can alway rely on Gerald an his team. I just have a coffee in my house an they finish the work quickly and efficiently. I just tap my visa and a way we go. Highly recommended!!

We use this company frequently for our delivery vans at my work. The guys are very responsive,…read morefast, and inexpensive considering they come to you and often in a very short timeline. Always impressed with their customer service, speed, options and prices!

Not that impressed with any of it. Seems very low energy, low effort compared to other dealers…read more Service department tried to sell unneeded parts and services, didn't do a spectacular job of it. Definitely would not recommend and would not go back.

I bought my bike here due to the customer experience. When the other Ducati shop blew me off…read morebecause I was a few months away from buying they still took time with to educate me on the bike I wanted. Great customer service and attention to detail. Rory is one of the best mechanics in the city, it's nice to see someone with pride in their work. The entire staff are friendly and knowledgeable.

Ask Fabian , if they have the equipment to do wheel alignments? Before you discuss suspension work…read more. You must insist on having an alignment done immediately after any suspension work is completed. Let alone a complete high end suspension installation. Any suspension work changes the geometry of your vehicle. So "Before paying" insist on test driving your vehicle with Fabian". Take your vehicle up to 50km/h , if it works as expected ? Then attempt the #1 hwy. Once you are satisfied , pay the bill . If you are not satisfied. Allow Fabian to work on your suspension , until you are satisfied. You must have another wheel alignment , Immediately after suspension work , before driving. Fabian , Please inform your customers you do not have the equipment or the room to do wheel alignments. Safety needs to be first! My original build , I gave WestCoastoffroaders an unlimited budget . All parts and labor just over $23000.00 . Then Fabian advised , just drive your truck for 500 km. Don't worry about it being all over the road. I have the email from the night I drove my truck home. Anyone can do a Google search "is an alignment required immediately after a new suspension is installed?" Answer = YES! To intimidate , ridicule someone for writing an honest review? Calling a review "HARRASEMENT" . Because it's not 5 stars? Or counting how many times I used the edit button. This is important information for customers. The last conversation I had with Fabian. Fabian told me his receptionist said I called him a name ,"R€¥@£D". I explained are you not use that word?. Fabian decided to berate me , while driving his car with his girlfriend in his car, I gave back as good as I received. That was the reason he gave for not allowing me to come back to the shop to have $30,000 worth of parts and labor warrantied , checked on , etc. Not once did I have a negative word towards his receptionist or any other employee at WestCoastoffroaders . Fabian you and your receptionist need to tell customers you do not have the equipment to do alignments. Unless you have the equipment now? After suspensions are installed . You need to drive the vehicle to a professional business , that does alignments. Immediately after the suspension work is done . Before test driving , let alone , delivering it to the customer ! End of ! Then go for a drive with the customer in the vehicle and make sure the customer is satisfied before asking for payment . Westcoastoffroaders should welcome, constructive criticism. Thank the customer for taking the time to make an honest review . Ask the customer to come in for help if needed . My truck drove as new before the suspension was installed. Then was UNDRIVABLE with the new suspension. We had to install a Steering Gearbox: RedHead and a PSC CYLINDER ASSIST STEERING KIT | BOLT ON. Then an alignment at the ford dealership. Who recommended other parts be replaced. I gave you an unlimited budget to westcoastoffroaders , with specific instructions , if anything comes up , fix it as new. Why wasn't this all done the first time. The only thing you owe me? Is an apology . I also talked to a lady by the name of Fiona. She was amazing. Also in my case , parts were not returned. You must discuss this with Fabian , before work commences , which parts you would like returned. Then trust but verify. One specific part was never returned. Also , after the receptionist explained they have a problem with parking lot vandalism. The receptionist and Fabian promised my truck would be kept inside the shop overnights while in their possession. Instead my truck was left in the parking lot , the paint was significantly scraped on both drivers doors. Fabian explained he wasn't certain if it was done by vandals or one of his employees. Not what I was expecting to hear. Fabian did step up and offered to have his friend repair the damage. His friend did his best. I gave him 3 attempts. He was in disbelief , after witnessing the offset of my front hub , shifting the passenger wheel significantly past the fender compared to the drivers side. Fabian agreed to fix the problem , "no problem mate". The Ford Dealership asked where the original Trac Bar was , the asked if they wanted me to call WestCoastoffroaders for me, because the one that came with the Carli suspension was too long. Fabian told me "the Trac Bar from CarlI suspension has lots of adjustment don't worry about it, mate". Drop the truck off. He said it was completed and ready to be picked up. I didn't even look at the offset. I trusted Fabian. Only to arrive home and discover the work was not done , again ... lol ! Rather - Fabian explained the front axle thread count was in spec. Why not tell me before I discovered this myself. I called Carli suspension They agreed with Ford , the factory Trac Bar Is the only other option. Just an honest review , constructive criticism , no hard feelings. My only request , Fabian please learn from your mistakes. customers please learn from my mistakes.

Fab and his team are great. They get the job done with highest quality and great service. I just…read morestarted working with them and I highly recommend them.

Brought my EV in for maintenance, needed it last min and Ootmar was the only shop in the…read moreneighbourhood w availability, otherwise would have gone to my usual auto shop. Bro had a terrible attitude from the get go, annoyed that it was an EV, then LMK and I would have taken my business elsewhere. Not only did he not do anything to service my car/fix the issue, billed me for a bunch of nonsense, he took it out for a joyride and left 15KM from 200+ KM when I brought it in. Almost needed a tow driving out of the lot. Awesome ethics.

These guys are great. After another shop wouldn't give a straight answer about whether or not…read morethey'd fix something, and wouldn't give me any price estimate, I went to Ootmar Automotive to get another opinion. They were upfront with what they could do based on the info they had and fixed some rodent damage on the first visit that the first shop didn't even notice. The guys at Ootmar answered all my questions with a lot of patience and passion for their work - they communicated really well and eventually helped to solve a problem with a dying crankshaft sensor. They provided a courtesy car as well, which was very nice. I'll definitely recommend them and go back the next time I need any work on my car!

The team was super helpful and quick. They replaced my winter tires right away efficiently and were…read morevery pleasant to talk with. Definitely recommended for the price and convenience!

Had a very disappointing experience at this shop. I came in for a second opinion based on proximity…read moreand positive reviews, but ultimately left with a very bad impression. I initially came in for an oil change and asked the owner / owner's son, Riaz, to check a few items while the car was on the hoist: the belt drive, control arms, brake fluid, and brake pads. I was completely fine paying for an inspection, and he mentioned it would be easy to check since the car was already lifted. After the oil change, I was told that all of the above items needed attention. Based on his recommendation, I authorized the brake fluid service and belt drive replacement. The old belt was never shown to me after replacement. Regarding the brakes, I was told--both verbally over the phone and in writing on the invoice--that the brake pads were 1 mm in the front and 3 mm in the rear, and that they needed to be replaced ASAP. I found this odd and questioned it, but he doubled down and assured me this was accurate. I was quoted $550 per axle, trusted the assessment, and agreed. I was also given labor quotes for the work and asked to return once I purchased the pads and control arms. The labor pricing was on the higher side, though still lower than the dealership. The parts took about a week to arrive. Once the parts came in, I called around and found another shop that beat their pricing, so I dropped the car off there instead. Midway through the day, the new shop called me to ask whether I actually wanted to replace the rear brake pads, because they measured 6-7 mm remaining and didn't understand why they were being replaced at all. I have never experienced an auto shop calling to confirm work because they believed it was unnecessary and unreasonable. That alone speaks volumes. I returned to Amin's to see if they would make things right. When I first called, I was told, "What do you want us to do? The manager isn't here and won't be back for six weeks." After pushing back, I was told to come in and discuss it. When I arrived, Mr. Amin was extremely confrontational and stated that they "only eyeball the brake thickness." I explained that I came to their shop specifically for a professional opinion, and that I had written confirmation from their invoice stating the rear pads were 3 mm, which was clearly not the case. Had I not chosen to source my own parts, I would have been charged $1,100 for brake work that was not needed. I was ultimately told to "get lost and sue me if you want." There was no attempt to resolve the issue, no accountability, and no professionalism. Based on my experience, I cannot recommend this shop. im out money for parts and labor which i never needed.

Excellent . They really should get a tips. If you read this review please do, we don't want to…read moreloose them. on time, fast, practical helpful smart extemely reasonable. They are a piece of gold in Vancouver - Old school- 5 stars plus

HIGHROAD vancouver COMMITED ICBC FRAUD They billed ICBC…read morebrand new parts but gave me my used parts repaired I was in an accident in with my motorycle in June, 2025. I was rear ended and was deemed not at fault. I sent my motorcycle to Highroad for repair. They insured me that everything would be replaced with brand new parts and the ICBC claim sheet showed I would receive all brand new parts. When i received my motorcycle back from Highroad, i noticed the paint work was very poorly done. It has paint/clearcoat drips, paint/clearcoat bubbles, unpainted areas, black plastic undercoat still showing, and dirt/dust stuck underneath the clearcoat. They agreed and said the bodyshop would repaint it in the winter time. December 2025, I take off my fairings to have bodyshop repaint it. I noticed one of the fairing wasn't brand new, it was my old fairing repaired and repainted. I was suppose to get a new fairing, badge, and decal worth $1100. I asked Highroad why I didn't get a new fairing, badge, and decal, they said they changed the ICBC claim to repair instead of replace. I checked over the parts sheet and that is not true. Then they said the parts weren't avaliable, also not true, i found mutiple places in stock with them. Then they said at the time, this was the best course of action. Also during repaint, I was suppose to have my brand new exhaust, frame sliders, and barend part installed. Highroad did not order them at all. It had already been 6 months since my accident. I asked them why they didn't order it yet, they said it is unavaliable. I emailed my exhaust manufacture, Austin racing, they replied back to me within a day and said they would be able to ship me one out in 3 weeks. The other parts i found easily on google. They charged ICBC $2355 to have my fairings painted at a bodyshop but I'm certain no certified bodyshop painted it. I asked them multiple times who the bodyshop they used is, they would not tell me. I told them I would drop off the fairings to the bodyshop for repaint but they wouldn't let me. I have text message proof that I'm being lied to multiple times about my issues. Pictures of the paint work: - Edges unpainted with paint/clearcoat drips - Black undercoat still showing through - Fairing they repaired and repainted. They masked the decal and the paint bled through - Headlight fairing backside is unpainted, other side is painted from factory which you can see - Hard to capture the dirt/dust under the clearcoat in photos but you can see how horrible the paint job is.

Exceptional service from Forrest in the apparel department. this guy went above and beyond to solve…read morean issue I had rather than just sell me a solution. That kind of honesty and service is unheard of at vehicle dealership. I recommend anyone go and see him for apparel and helmet advice. This dealership will be my go to from now on because of him.