I went here for the first time today after reading the Yelp reviews, which were mostly positive…read more I found the staff's assistance to be very good, even thorough. They didn't rush or pressure me. Prices seemed about average/reasonable. There were some items on sale. I would recommend this establishment to others. Well done staff members, it's hard to find good service these days!

Travel underwear is awesome. You wash 'em in the sink and they're good to go the next day…read more But if you discover that you didn't pack another pair immediately following said washing, well, you might be in trouble. I mean, yeah there's a Sears a decent stroll from the hotel but no grimy cotton skivvies will do. Never, my tender bits require advanced textile technology! So through the miracle combination of Yelp, Google whatever you guys call your transit stuff I make the trek from Robson to Broadway to Hillsound. Okay, there were a few other stops of places that didn't have what I needed. The point is I DID end up at Hillsound where as dude put it, there's a wall of my preferred make of wicky knickers, saving my [redacted] from all that humidity.

not much in the way of service, so if you go when it's busy you are out of luck. especially in the…read moreshoe department. decent selection of goods but BRING YOUR OWN BAGS! I went to buy $300 worth of gear and was then told if I didn't want to BUY A BAG, I would have to carry the clothes out of the store in my arms with a reciept... ????? I'm taking a bus home! Brutal. almost went through with it and instead decided to RETURN the clothes! There was no special deal and I can easily go elsewhere. This place just sucks

Worst service I've experienced in a store in my life!…read more I shopped online and selected 3 items to purchase; a friend picked everything up in-store. 1) Swix Wax bundle - not as advertised (depiction & info). This bundle is supposed to have V45 wax. The bundle contains V20 (useless). 2) Swix Nordic liquid wax - not as advertised (information). Says it is suitable for waxless & waxable skis as your primary glide wax. In reality, the packaging says for waxless only and suitable as a glide enhancer & cleaner.... indicating that you still need to prep with an alternative glide wax first. 3) Rottefella bindings - not as depicted. I see nothing boldly wrong with them but, again, not the same as the ones depicted. I phoned Atmosphere today and asked for customer service. Looooong pause. I guess the employee doesn't even know if they have a customer service desk or not. Upon explaining what happened and my disappointment, he was suggesting that my friend picked up all of the wrong items. Oh my! I've already submitted my experience feedback form online. I can hardly wait for their response. Luckily, I should be able to return the items to Sport Chek (as long as they sell the same thing). This will save me bus fare and time. I'll never deal with this company again!

Great staff, very friendly and helpful. They took the time to help me with some gear failures I…read morehad. Really went the extra mile.

Exceptionally friendly and helpful group of people working here went the extra mile for me. Thank…read moreyou so much for truly great service and doing a great job. Christopher

Excellent store. VERY fun to just browse and see what they have. Wonderful section downstairs where…read morethey have used & sample products for sale. Friendly staff, good prices. If you need to stock up on gear, head over to this place.

I've been meaning to write this review and just got around to it. The staff here are THE best…read moreperiod. The First time I came in I needed a box to ship a snowboard, I assumed I would have to buy one, but they looked for me but couldn't find a specific snowboard box so brought me out some ski boxes tape and scissors! Mind you I had never been here or shopped here before I couldn't believe how gracious they were! Not to mention I had a friendly dog hanging around as I was building the box! So rad! The next time I had to sell some of my gear to pay a bill and the guy working in the gear section could feel my pain and gave me a really solid deal that he really didn't have to! This place is special In Bellingham and the people who work here have to be the best spirited team in any shop around town. So that being said if you want to have a good day looking for gear or selling or buying gear by a crew who truly cares your only place to do it is here. Thanks again. Mark

As a mature cyclist I was looking for a shop that could take on a custom mtb to gravel bike…read moreconversion. I had a similar request fulfilled in the early 2000s at NSSS and was impressed with the expertise and willingness to help with my requests. Fast forward to 2023 and again the technician, Dave S. came through big time! I am stoked to get out riding again and the conversion( early 90s kona) to a drop bar gravel monster will get me out there in style. Even better, Dave S, was able to use some used parts to keep the project price down. I can't recommend this shop enough. John P

I have had maintenance on several bikes at this store. The service has been fabulous. Great…read moreattention to detail and I have been given great advice about my bikes. Friendly, helpful staff. It is a busy place, so you may have to have a little patience if you need a lot of help. Personally, I am very happy with the service I have received. For some reason, this article shows me as resident in the U.S. I live in West Van.

Let's say Walmart, Cabela's and an army surplus had a crazy 3 way and made a baby. Now this baby…read moremay never know who his pappy is. But you know for darn sure that baby came from love, acceptance and exceptional customer service. And times are different now. I saw on discovery channel and baby that had 2 biological dads!? Like a cat !?! Wow....Axe and Reel. You little 2 daddy miracle.

This review is not about their products but their attitude about the environment, neighborhood and…read morecustomer service. I had joined their Earth Day event: plogging. Plogging is jogging with picking up litters. However like this event organizer said, as they sells hiking shoes, not running shoes, we walked picking litters around Mount Pleasant area for 1.5-2 hours. We gathered quite a lot of litters and enjoyed walking with strangers. After we came back to the store, they served us nice refreshments (from neighbor bakery and coffee roasters!) and raffle for their jacket. $50 shopping voucher for all participants. What a generous gift! Repeating of pick and walk made me tired honestly but I'm glad they organized such wonderful event. I want to try next time too :)

A friend of mine bought a backpack from customer service James who was extremely knowledgeable and…read morefriendly and made the transaction one that will make us come back and shop with confidence. Great high quality products and exceptional customer service! Thanks James for the tips on Japan!

Depending on where you live, it's definitely quite a long drive to the Arc'teryx Factory store…read more I've been here twice total and each time I'm amazed at how long the queue can be, even on a weekday. People must love the brand enough to make the trek out to North Van. Per the staff, it's better to not arrive during opening hour as there is usually a queue. There is ample parking spots outside the store; however, depending on the time you arrive, you may need to wait for a spot. There is quite a good selection at the Factory store; however, as I'm not well versed in the brand, I can't comment on how good the selection is. I bought two parkas here at 30%+ discount. A tip if you're planning to come... Call in advance for a particular model and size you're looking for.

1 h -+ wait to get in. Small store. Line looks short but it's quite a long wait. It is a small…read morediscount ($50) or none. One hat was 50% off. Nice staff outlet with 2nd hand/ factory errors

Great Services | Great Products $$…read more Climbers will be thankful to have this store in downtown Squamish. They have anything you need to rock climb and enjoy the outdoors. Great selection of climbing gear and books/guides, and their selection of climbing shoes is awesome! I've never heard of some of the climbing apparel brands before, like, E9, so that was neat to see that they carry a bunch of items. They have a couple racks for sale items, too. Like most outdoor shops, prices are pretty expensive. But, I think the two dollar sign is accurate. In the back is a little section dedicated to used gear. I didn't find anything that really caught my eye though. They offer crashpad rentals!! $20 for the Metolius and $25 for the Organic pads (per day). Pretty fast and easy process to rent: pick a pad, they hold onto your credit card info until you give back their pads (you can pay cash, too), and then upon returning your pad they'll cut up your card info. Chill store. Good resource.

Loved it! A tiny store PACKED with amazing gear, clothes, guide books, and a wall-filled with cams,…read morebeaners and climbing safety. I was also super impressed with how helpful and knowledgeable the staff is. I'll be back, and next time I'll pack less, buy more from these guys.