Pretty standard selection that you would find at any Urban Outfitters found in a warmer climate. Trendy casual clothing and merchandise at reasonable prices. No hassle shopping experience here. read more

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The blonde girl worker wearing a white tshirt, a small denim vest and a long skirt was following my boyfriend around the store assuming he is trying to steal something while we shop. Mind you we just came in to do some return and exchanges and just to shop around. I'm assuming because he's brown and she doesn't like people with melanin because she didn't do that to any other guy in the store. I thought it was a bit weird but I saw her staring and eyeing down another girl who looked Indian as well and literally scoffed behind as the girl was just looking through the clothes. She wasn't making a mess or anything. The workers were honestly all kinda rude even the girl who helped me check out. Guess yall didn't train your employees on not to be racist but it's Newport I expect nothing less. read more

I was and still am attracted to this spot! I read a dope book they had inside here and I wanted to buy it! I got distracted by the 50% off the sale price today! I spent $32 on some nice items. Places in the nice areas of town always have discount nice items! I went to Neimen's after and they had off white belts for $171 discounted. I was surprised. read more

Urban Outfitters - Women's Clothing Near Me - Newport Beach, California

Worst customer service ever. The man with full sleeve tats and black t, employee #301668, at the register was one of the rudest cashier I've encountered for a while. No eye contact or a hi or thank you. Maybe a smile would be nice. Also there was no greeting at the door or a thank you after we spent 80 bucks on a sweater. Just a blank stare at the end of the transaction. Weird. I've had better customer service at Walmart for sure. read more

i really like that employee Mitchell Favis. brother helped me out find fire drip to get my friends girl.

I've never had a bad experience at this Urban Outfitters location despite the previous reviews below. The girls who work here (both on the floor and at the dressing rooms) are always friendly and helpful. One even went out of her way to help me locate an elusive beauty item I wanted to buy. Another time, I had a problem finding a Schmidt's deodorant that would twist up properly and a salesgirl went through all of them until she found me that worked! So needless to say, I have only positive thugs to say about the girls that work here. And I've always had good experiences at the cashier. My transactions can be very tedious because if I have $5 rewards, I have the girl working the cashier do separate transactions for each item. Each time, it is no problem for the employees and they are happy to do it. Also, this seems to be the case even if I come in on busy Saturdays. Also, there have a pretty nice sale section that is always filled to the brim! If you have some time on your hands, definitely check it out! I was able to find 2 cute summer dresses for $30 total!! That's a steal for UO! read more

great business and great clothes selection the girls could probably be a little bit nicer who work there but overall 9/10 experience every time I go in read more

Very poor selection for men's clothing, but hey forget gender roles and start wearing what pops for you, you know? That was my approach to this UO. As my approach to every UO, sales sales sales sales sales is the section to go to. Within this sales section, I found a pair of Doc Martens with a great floral pattern for $40, which is way worth it. Along with that, I found that this UO had a great sale on books of all kinds (reading, coloring, cooking) for only $5 each. So with those prices in mind, I got the shoes and a few books to read while my family was still out shopping. Just making the most of what they offer to me! read more

Correct Store Hours: Monday - Friday 10am-9pm Saturday 10am-8pm Sunday 11am-6pm Store hours on yelp are inaccurate! Just a heads up for everyone! read more

My boyfriend and I went to the store to look at some clothes for him and he found some things and went to try them on. I was going to go in the dressing room with him as the last times I have gone to urban i was asked by the workers if I wanted to go in with him. As I was going in the dressing room, the attendent that I believed named was tabatha(?) (she was working sunday July 3rd at around 6pm had dark hair, wearing a yellow flower dress) yelled "ah you can't go in there with him" in a very sarcastic tone I was taken back cause I was told many times going to urban to go in with my bf, but I abliged thinking maybe it was a location thing. The part that got me upset was that another couple walked into the dressing room about a min or 2 after and both went In together.. if urban has rules that's fine but Inforce them for everyone otherwise that's discrimination and rude. I hope the manager does something about this girl as this has nothing to do with the situation but more about discrimination, bad customer service and overall rudeness of this girl. read more

Just popped in to buy a pair of Docs and the dressing room attendant seemed so inconvenienced by me asking her to bring me the original size I had asked previously for that I felt so uncomfortable and left. As a fellow retail industry employee, I understand that maybe she was having a bad day, but sighing at a customer and rolling her eyes after she brought the wrong size to me seems a bit dramatic. Maybe choose a different industry if you are going to be so rude. Anyways, usually love this store, which is why this review isn't just 1 star. Hope they put more emphasis into hiring individuals who are more aware of how their actions are perceived by customers willing to spend money at their location in the future. read more

Great shop for vintage feel clothing for women and men. Can be on the pricy side for the quality. Funny collection of gag gifts and coffee table books. Got one of my friends a set of pens with embarrassing print on them because he complained his coworkers stole his pens on a regular basis. He absolutely loved these gag gift pens and laughed at each one which was more embarrassing than the one before (set of 5 or 6). Got another one of my friends a book of student test fails with answers to questions from all subjects -- physics, geometry, etc -- that made her cry laughing! read more

I didn't expect to be singing the praises of this Urban Outfitters, but the other day I was out and about in Fashion Island and I strolled into this store. It's the unexpected that can be the most delightful - I ran across a Bonanza of sale items, and they were all marked down an extra fifty percent! Given that double-whammy of value, I walked away with a really cute, flowery skirt for just $10 :-) I don't think most of the merchandise here is particularly high quality, but when you get discounts like the one I just recently lucked into, it's really hard not to appreciate this place. read more

The girls who work here are rude, unprofessional, and BRAINDEAD. A worker at the fitting rooms got me a room, and less than 30 seconds later, forgot I was in there and opened the door wide open, while I was undressing. She knocked and I responded, but she "couldn't hear me." I'm disappointed Urban Outfitters had no clear way of knowing who is in a fitting room and when. They had no signs on the doors, the manager stated they use them only when things get busy. I turned 18 very recently, I'm still a kid and felt violated and embarrassed. There was a man sitting outside. However, if you're not using signs to show who is in a room, how can she not hear me when I respond to her knock? How did the same girl forget I'm in the fitting room literally less than thirty seconds later? After this incident, I was embarrassed at first but now I am just vexed. She also joked about "going to the principals office" after. The other girl working the fitting rooms said they were not related since they're being retrained. Thank god they are being retrained, don't work at Urban Outfitters or any fitting room if you have less brain capacity than a disabled gold fish. The manager there also didn't help at all, be aware when you enter the store because the workers are not. read more

Well this was my first time in a store where no one said hello. Not even may I help you find something? Oh and when I spent $200 no thank you either. I'd give it 5 years and they'll be out of business. Sooner if it wasn't a corporation. Also, I'll never be back. And depending on response I get from management I'll probably return what I just bought also. I went in at 8 when they closed at 9 and they turned their music off at 8:22 which is super weird for a store to do before they're closed. Every employee there was super pissed off about being there. May I suggest finding another job? Getting counseling? Lol read more

homegirl rylie? rylee? riley? got my order ready the second i called shes the best super sweet! honestly struggled with an experience i had here a few years ago but she made up for it!! read more

Shitty customer service. Employees seem annoyed when you ask for help. I get it. It's not fun working in retail sometimes. I've worked in retail for 3 years. But cmon - fake it till you make it. Suck it up. Smile a little. At checkout, was asked if I had the UO app, in which I responded, "No," and the response was "Oh. Ok." LOL Um? No explanation was given to me until I asked, "Oh what's the UO app," and the employee was not happy to explain it nor did she know how to. Lol. Anyways, if you're looking for good customer service where you're not afraid to ask for help, I'd say Brea is the place to go. They have always been happy to help us out. The only reason I found myself at the Newport location was because it was only a matter of convenience. Oh well. read more

no complaints. this place is the b o m b .c o m. boom. im out. (oh dang, when I wrote that first, I didn't know that it would actually put a link! sorry!) :) read more

I go to this this store pretty often since I live near the area and I used to think they had helpful and generous employees BUT never have I received such poor customer service from one of the employees today...the guy who was working in the fitting rooms at around 5-6pm was a major ass hole and should definitely get an attitude check. What ever happened to promoting good customer service? And how on earth did a booger like him get a job in retail?!! The urban outfitters at the spectrum is a lot more attentive and has welcoming employees. I recommend shopping at that store compared to here since they also seem to have more sizes/products. As for the DICKWOD I unfortunately dealt with today...I strongly recommend the store manager to give him a BACK-HANDED B*TCH SLAP + a lecture about RESPECT towards customers and ESPECIALLY towards women. Grow up and don't bring your attitude to work muthuh fuckaaah. read more

I love being a guy on Black Friday. I lined up around 11:15pm and there was a short line. They had all the discounts for guys and I simply just grabbed my stuff with the sizes I wanted and barely waited in line. As for the girls..it looked like a hot mess. I tried going in for the caps, but ya'll girls going cray in sales section. They give out a complimentary red bull as well! Super cool. read more

I just came into the store with a box of returns from myself and my two daughters, bought at three different times, both in store and on line. The cashier was incredibly efficient and patient and took care of everything without mentioning the hassle I know it was!!! And, I found a gorgeous dress in the clearance section for $20.... Sign up for the Urban App, it is great for coupons and discounts! I'm a fan of Urban in general, and this is a particularly nice location with well trained staff! read more

I used to feel intimidated about going into stores like Urban, but after biting the bullet in order to get some decent jeans I regret not coming in to this location sooner. I was helped by an employee named Erica who KNEW. HER. JEANS. I gained 30 pounds over the last year and not only had zero jeans that fit me but also had no clue what my size was or even the best fit (since I primarily wore skinny jeans). Obviously I was sensitive about it, but she gave me some options and sizes to start with and I walked out with a couple of pairs and even more pairs on my shopping list. It was all a very friendly, relatively quick and painless experience - almost even fun - which I have never been able to say about clothing shopping trips before. I definitely believe it has everything to do with her knowing the product and the store and I will most definitely be back! read more

Horrible customer service. Jacob from the fitting room is extremely rude. He needs and attitude check or fo be fired. He doesn't know how to talk to people. My other experiences here are also the worst. It's as if people don't want to work here. Trying to get some assistance can take up to 20 minutes to find someone and then another 20 minuets for them to do what you actually wanted. read more

Love this place, we need one of these stores in LB! There's so much to look at here, I think you need at least an hour or so to walk around the store. It's tucked in the back next to the Yardhouse and Bloomingdale's. They have so many beauty products here, I wonder if it's worth it to buy here or order direct through those companies? They had Mane and Tail leave-in for hair, I think this is sold at Sally's.... They had old-school records you could probably find for a buck or less at thrift stores and here it's marked up 500%?!??!? Wtf??? 4 stars for clothes and accessories! read more

This urban outfitters is a bit smaller than most but it does have an excellent sale section! :) For some reason, we always find the best deals here versus the Lab or Irvine Spectrum. Thus, this was our go-to spot for black friday. It's a good urban, I'll give you that. The people who work here are friendly (most of them) and the store is clean and organized. BTW, black fridays here are crazy now :( and this store has poor line control (this is for black friday only, so I didn't let it affect my rating, it's just something to be aware of) read more

Bought some essentials on sale here. The V neck tee shirts were discounted to two per 28 dollars. I was quite surprised by their eclectic selection of cameras, including Holga and Dana as well as film for them. They also had some fashion books, tongue in cheek books, Lego and Simpsons figurines which were unexpected. read more

Aweful consumer Service, employees were disrespectful and inattentive. Rushing us out of the store as they had just opened. We're talking disrespectfully about us to other employees, right next to us. Aggressively handed us our bags at checkout. We did nothing to cause this. Will never return. The short darker complexion gay guy was extremely aweful as well. read more

This store was clean, bright and organized. Unlike ours which is crammed with stuff. I love their shoes, jewelry and makeup. And retro things (record players, Polaroid cameras, etc.). Free parking at Fashion Island. read more

The employees in this store are off the charts rude. I walked in with items that had bar code sensors from another store and they accosted me at the entrance and said that I couldn't shop or LEAVE the store until I let them remove the sensors even though they witnessed me walking in and I was only steps in the door. Unbelievable! read more

Love this location! It's probably my favorite next to the one at the LAB. This one is super clean, organized and the staff is very friendly and helpful. Tori, the manager helped me out a lot during my visit and she was the sweetest! read more

This store doesn't feel as big as the one at the Lab but it's still pretty big. They have tons of stuff here and there was even a ten dollar sale on the sunglasses today. Score! Even if I think some of their clothes are overpriced for the material they use, I'm still a fan. I especially like all of their quirky little gadgets and apartment items. So far, I've had good customer service. Oh! I wish they had the cute guy socks in girl sizes. That would be awesome. read more

Place if fine. Staff is friendly. Only complaint is that the men's selection feels much more limited than UO. If you're looking for a bigger selection I recommend Brea. This place is covid compliant though read more

Starting off with the positive, this location needs to praise Erika or Erica. She is incredibly helpful and kind. She helped me find what I asked for, searched for things I needed. She was very nice. She helped start me a fitting room when my hands were full. Other than that though the the employees were snotty and it irritates me because I work in retail and truly understand the importance of customer service. It really takes minimal effort to smile and just be pleasant while working your shift. I think it's important that Erika is praised because she stood out, while everyone else acted like my sale was irrelevant and my presence didn't matter. read more

I love Urban Outfitters, but was disappointed by my experience here. I was shopping the sale rack and came across a group of the same t-shirts all located in the sale rack. I noticed they were not marked down so I asked a staff member about it. Initially I was told they would honor the sales price, but then a manager swooped in and shut it down saying simply that the store couldn't do it. This was disappointing. In my experiences working retail, if an item was placed in bulk on a sale rack, and located nowhere else in the store, we would always honor that price. I've seen $150 items be sold for $50 due to placement mistakes. A $34 Tee being marked down 25% - 50% seems like an easy adjustment to make happen. After talking to the manager about this, all they did was move the clothes to a different rack and walked away without even so much as an apology for the inconvenience or offering any sort of discount. I was bummed to see that the management and employees here could really care less. The employee who rung me up after this interaction felt bad for the whole situation and seemed to care more then the manager did. read more

It's true this place has a lot of inventory, however their customer service is trash. That gay guy (literally) is such a douchebag. He gave me such a hard time when i was trying to return some merchandise that i bought a few days ago. And so i had to waste 30 minutes of my life, drive to the Lab at costa mesa, and returned it with no problems. Way to waste my time you inconsiderable prick. You would have gotten 5 stars for being an organized and well stocked store, you get -4 because that idiot employee thinks wasting 30 minutes of my time is worth me not shopping there every again; and i shop at UO alot. Good job, great economical move. read more

I am a regular at this store, as well as buying online, and the employees are always a bit cold, but it's never bothered me.. until today. I went in to return a pair of jeans that were recently gifted to me, they didn't have tags that had the price on them, but they had all other tags on them. I looked them up online, and they were on sale for $30-something, and when I went in to return them, the man that helped me found them in the online store, because they aren't sold in their store anymore, and offered to give me $10 for them in store credit. How in the world am I supposed to replace a pair of jeans with $10? I said no thank you, thinking I would be better off regifting them. I decided to walk around because I needed a pair of jeans regardless, and when I went up for a bag so that later nobody would stop me walking out with my pair of jeans, or something, and they gave me this giant stocking plastic bag. I took it and after two minutes I was just over it, gave it back and the girl that took it snatched it and gave me such a look and didn't even say a word to me. She wasn't preoccupied with a customer or employee, so I don't see an excuse there. I've been shopping here for years and these two were just awful (as are most of the other employees as usual.) I don't go shopping just for customer service, or at all, but I don't like to be offered an unfair amount of store credit or just be treated like I'm not a customer, you know? read more

Maybe I'm biased because this UO is conveniently located right across from where I work. BUT I doooo love their sale section; very easy to look through and always well kept :) The staff is amazingly helpful! I love it. read more

This is a small UO compared to the Lab location. Their sales corner is fantastic. I've found some great items tucked back there that I have never found at the Lab or Spectrum locations. The store is very clean and I like the layout. Dressing room is way nicer than the Lab location. read more

Terrible customer service, very poor selection of clothing, it's a mess in there, and they had 6 registers but only one open and a line of 18 people, will not be coming back here read more

this location is clean compared to other UO's i've been to. it's considerably smaller than most -- if i had to compare, it's probably slightly smaller than the Irvine Spectrum one, but this location seems to have more inventory. i'm not sure, but it seems like they carry some items which no other UO carries either. that could just be my imagination, but it does seem like it. anywho, it's clean and well maintained, friendly/helpful staff -- couldn't ask for more really. read more