My son and his girlfriend have been living in your Milford apartments for the past year and have experienced nothing but issues since removing in: Unresponsive Maintenance Fluctuating utilities Out of control tenants etc.... All of these issues have been called upon to try to have you rectify the situation ...but to no avail. And last night ( as you must be aware) The same Tenant that my son wrote to you about -shot at police officers and there was a stand off for hours ( look it up!!)- kids were scared and feared for their lives ( they live right above and police wouldn't let them leave for obvious reasons ) and this could have been prevented if only you would have taken action to previous emails. Yes they contacted the owner/management numerous times about this psycho. read more

Living at Urbane on Catalpa was one of the most unfortunate experiences I have ever had. Management staff is extremely unprofessional and rude. The properties that I have seen, including the one I lived in, are just crappy apartments that have had dumb things added (picture a big piece of plastic instead of a wall and lime green paint) and that is what they mean by "quirky". And don't forget about that price tag- My rent for a small apartment was around $1200 monthly and to renew my lease (which I would never have done) would have increased it to nearly $1400 monthly. When I first moved in, the property manager Jade was my neighbor. I had friends over one night and they were apparently too loud for her prior to them leaving at 8PM. She sent me an email from her professional Urbane Apartments email account the following morning stating that multiple tenants had filed complaints against me the night before and that they had been advised to call the police if it happened again. She apparently didn't realize that I had been told that my neighbor was the property manager and that I knew she herself had filed the complaint with, you guessed it, herself. During the summer of 2020, my electric bill was over $250 for theee months in a row in a small (600 or 700 sq ft?) apartment and despite emailing the management staff repeatedly about the issue with the vents, there was no resolution and almost no follow up at all. After I moved out, I paid the final months rent and turned in my keys. Several weeks later, I got a SUMMONS to court related to past due rent at Urbane. I contacted Urbane via phone and email attempting to clear up the confusion. I emailed the managers I had previously communicated with, the owner, and the owners wife, all trying to avoid going to court and no one ever responded. I finally contacted the lawyer listed on the summons and was told that there was an error and an automatic process had resulted in me getting the summons. Once he looked at my account he just said, "Ok. You don't have to show up to court." This was the Friday night before the Monday morning court hearing after trying to contact them for several days. Just don't waste your time or your money here. They care only about their bottom line and don't care how miserable their tenants are. Just take a look at the investment section of their website where they advertise that they get the highest price per square foot for rent in the metro area- That translates to "You pay the highest rent possible for the worst living experience you can imagine." If you end up living here, you will seriously regret it. read more

By far the worst management I've ever seen in my entire life. They simply don't care about you as a resident. They consistently ignore emails, even when it's regarding something as important as resident safety. The maintenance guy Chris is even worse. He's extremely rude, takes forever to repair things, and doesn't wear a mask inside the building. Also drives dangerously through the parking lot. Do yourself a favor and find somewhere else to live. read more

I have never written a review for anything online before, however I feel that others need to know this before signing a lease with Urbane. I lived at their apartments on crooks rd. With the ugly rainbow doors in front of the complex. The list of maintence items my roommate and I needed fixed just to simply have our basic needs met hit about 63 tickets by the end of the year. Most of them were never responded to, and the 5 or so times maintenance did actually come, they would leave nasty notes on the counter for us to come home to to read. Scolding us for hair in the shower drain, which is normal. Aside from that which isn't the worst part, I'd say the worst is the office staff at Urbane is completely incompetent, not trained at all at their job, extremely rude and short tempered, not helpful what so ever. When you call them about a question, (a simple question) they are unable to answer it. The response is always "I'll put a note in". No one ever follows up. My roommate and I didn't have hot water for our shower, nor cold water for the sinks, for over 6 months of our lease. Crazy right? that is just one example of what we went through with this leasing office. All the way up until my last lease payment it was a struggle with them. The rent is super cheap, but it is NOT worth the headache, stress, or time. I would never recommend anyone to live there. Quite honestly, they should go out of business and save everyone the future stress. read more

I recently moved in to the Royal Oak location on S. Center St and am very happy with my experience so far. The only reason I am not rating Urbane 5 stars is because the apartment was not move-in ready on move-in day. It had been painted, however, it was not clean and there were multiple things around the apartment that needed repair (door knobs, shower curtain rod etc..). Because the apartment was in this condition I was unable to move in until a week later. Although this was frustrating and inconvenient for me (luckily I had a place I could stay), management was incredible in handling the situation. They were constantly communicating with me to give me updates on my apartment's readiness. They refunded me per diem costs plus inconvenience for the following months rent. A week later I moved in and the unit was in great shape, new carpet and everything. I know this doesn't sound ideal but things happen and the way they handled it was fantastic and so appreciated. To add to this, I was having some trouble getting a consistent connection to the apartment's WiFi in which I called to request service. The tech team was notified and immediately resolved the problem. The next day I received a follow up email from one of the members in management to touch base and make sure the issue was resolved. Also the location is pretty great! read more

Horrible, absolutely horrible place to live. They do not care about their tenants and only care about making money for themselves. Have sent several emails and tried talking to managers only to be ignored and things to not be fixed. Very rude costumer service. Hot water works when it wants to. They plow and use salt whenever they want as well. Washer has been broken since November and now when trying to replace it they say they can't come in without keys. What kind of maintenance men don't have keys to the apartments so they can go in and fix stuff? Sounds like an excuse to me. They also do not deal with unruly tenants who play music and have people over until 3 am or earlier. It sounds like a frat house a lot of the time. Never live here ever. You have been warned. read more

Urbane on Washington - Broken door that goes out to the main street - Apartments Near Me - Royal Oak, Michigan

I have been at urbane on main for a little over a month now and had some water damage from the dishwasher. Geoff Erwin Facilities Manager at Urbane Management was on top of it right away I couldn't be more HAPPY with the speed and care that went into replacing all the flooring and fixing any leak found. Great customer service!!! read more

STAY AWAY - SAVE YOUR MONEY, NOT WORTH IT AT ALL. I WOULD NEVER REFER ANYONE TO HAVE TO WORK WITH A COMPANY LIKE THIS. i have been renting apartments for over 10 years, and have experienced over 5 different buildings, and this was COMPLETELY the worst experience ever!!! I moved to Michigan from Chicago, I had 5 hours to find a place and sign a lease so I did with Urbane in Royal Oak. I gave them 3 YEARS OF BUSINESS. Rent on time each month, never really needed much minus a few service requests. When i moved in I walked through the unit with a staff member, I asked questions "can i put holes in the wall to hang stuff" - which i was told of course, you will not get charged for any normal wear and tear. I told her, the carpet was minor discolored, (it's a weird off white), but as long as i don't get the blame I can just put cute rugs over it. My job was transferring and my main goal was finding a place QUICK. I gave this company almost $40,000 over a 3 year period. upon move out the stove/oven was deeply cleaned, the fridge was spotless, I vacuumed, took all wall decor down, scrubbed the entire bathroom, etc.. Got the pictures and I AM GLAD THAT I TOOK THEM. I wait for my $800 security deposit back just to get $200. Where did the rest of the money go? GREAT QUESTION - I guess the rest went to re-doing the entire carpet (may I add, i had a king size bed in there with a hallway runner that covered majority of it), and painting walls.. ARE YOU FREAKIN KIDDING ME. when i emailed regarding this decision, i was told that they would send me the invoice and pictures of the damages. that's a joke, i got nothing! 2 weeks later i emailed again to get no response, 3 days later emailed again and got a response asking me "what is it that I'm requesting"? I am a fair person, i was a great tenant, and I guess was valued when the money was coming in (to some extent - went a few weeks without AC because they overlooked a ticket)-whatever, but to be treated like this, and to be the one paying for the next tenant to move in is completely out of line. All the people that worked there when i moved in are gone, now there is a brand new staff giving "estimates" of what should be taken out of a security deposit with no proof or justification - "oh we paid contractors" - well guess what?!?! you have to repaint EVERYTIME SOMEONE MOVES OUT, you have to "fix" the normal wear and tear, before the next tenant moves in - YOU DIDN'T HAVE TO DO THAT IN MY UNIT FOR 3 YEARS... I'm not stressed - with pictures of the unit, and no response other than "you had more damage than regular wear and tear" - based on who's opinion. I will be calling the Better Business Bureau and also getting a lawyer to look into this, because clearly respectful communication and overall doing the right thing, is not within the mission of this poorly managed company. read more

On the outside, this place looks like a good complex to live in... then the truth comes out. Here is just a short list of the issues I've experienced: -We were without heat for WEEKS during winter (we paid to live in an apartment that wasn't even habitable. I literally stayed with my family for a month. The owner did absolutely nothing about it). -We currently have a carpenter ant infestation -There are residents that do not pick up after their dogs. Oh, and lets not forget about the bottles left in the parking lot daily that are filled with dip spit. Real classy. -The complex continually smells like marijuana. -The trash overflows and dirty diapers are left there. (I wish I could post an attachment). I am tired of paying to live in a dump. I feel bad for maintenance because this is not their fault, as there are only a few of them. This is a management issue. read more

I'd look elsewhere if you're a resident who desires communication from your landlord, respect of your rent dollars, and a place to park. Good god. read more

Urbane on Washington - Typical dumpster scene at Urbane on Adams. These people are disgusting & mgmt doesn't help by using the smallest dumpster for TWO buildings. - Apartments Near Me - Royal Oak, Michigan

I have only had good experiences renting in multiple locations with multiple landlords, that is until I rented from Urbane Apartments. I have never seen a rental company operate this poorly and in such bad faith. There was a major construction issue at my apartment and the landlord did not communicate with me for weeks at a time and would not respond to messages asking for updates. Then people started showing up to do major construction completely unannounced and left the place a mess and damaged my property, which the landlord would not respond to. The heat barely worked in the winter, the AC shorted the power multiple times in the summer. I could go on and on. Just read all the reviews for this place before you rent, I really wish I had. Avoid this company or you will regret it. read more

This place is a JOKE! They owe me money and I am taking them to court. Whatever you do, LOOK ELSEWHERE. RUN. They do not respond to issues they are responsible for. I have filed a complaint with BBB and will be filing a lawsuit in the coming days. Do NOT live here. read more

I lived in one of Urbane Apartments larger units for a year. I was lured in by the 'look' of the place. And to their credit it did 'look' cool. Very open and spacious floor plan with three balconies, and some weird sliding door 'flex space' made the place feel modern. We paid $1200.00mo. and the place was about 1000 sq. ft The bad things that merit the 2 star review: The "hard wood floors" were NOT hard wood - they were rather cheap laminate (pergo, type) flooring. The "new black appliances" were bottom of the barrel cheap appliances - the dishwasher was so loud, I could not run it and watch TV at the same time (open floor plan, remember?) The cabinets were spray-painted, old cabinets stick built cabinets (came with 1970's contact paper already installed inside!) and they slapped some cheap "contemporary" doors on them. No in unit laundry, and for that price it should have had in unit laundry. The free wireless is slower than dial up (I use a Mac and its new, so not the computers fault). I would actually say that all of the above 'problems' could be overlooked... IF the price was not so high. The place was worth $900 of that $1200, easily. The staff is slow at handling problems. The leasing agent promised us things that never happened. We were promised a courtyard with a fire pit that would be a communal space... never happened. The cement walkway was hammered up and new cement was not put down for 4 months.... the entire winter was spent trudging through gravel and mud... This company is growing too fast. They seem greedy and phony. The one extra star is for the residents. We met some cool people, had cool parties and for the most part Urbane attracts like minded people, so living there is fun... if you can handle the crappy staff, high prices and broken promises. I now live in a 1250sq. ft. house in Ferndale. We are within walking distance of downtown. The house has 3 bedrooms, an open floor plan and a modernized kitchen with full size Kitchen Aid appliances. REAL hard wood floors throughout and a back yard for the mutt... all for $1100mo.! Do yourself a favor and rent a home. Don't get sucked into the false glam of Urbane. read more

This place is an absolute SCAM!!! I am at Urbane Apts. on Crooks Rd. and something they do here is auto-renews your lease, without notice. They lock you in your apartment for another 6 months if you do not give them a written notice 60 days prior to your lease end date stating that you do in fact plan to move out when your lease is up. Who wouldn't plan to move out after their lease is up? This place will steal your money and don't even try to contact the owner, he is beyond rude. Save yourself the frustration and time and take your money somewhere else!! read more

I would give them zero stars if it was possible. This company is the worst. Tells you your internet will be free, guess what, its not! When I called to ask, suddenly its not available at the detroit location, even tho it was advertised with this location. It takes over two weeks to get anything fixed. The people who work for this company are rude and don't know anything. Not just one or two employees, literly everyone I have talked to. I have also been yelled at about my dogs barking, which they do not do before or after 10:00 am/pm. This company is a joke. Save yourself the hastle and the money. read more

I lived at Urbane on Washington and W. Sixth St. For only 6 months. It was a small studio apt. The studio itself was cute, cozy and modern. The building complex was another story. The walls are gross and on any given night you will find some type of damage from someone partying. The walls are thin so plan on hearing everything and I mean everything. On my move weekend there was vomit all over the door and ground, some drunk actually urinated in the elevator. It must have been one fun night. Urbane is pet friendly and this was a plus for me. But of course my two Boston's hated it. They were restricted and every noise startled them. You will constantly hear people, doors, the ancient elevator (so cool when it works) and people screaming at 2 AM as they walk the streets. On a positive note, the location is awesome and fun. I enjoyed being able to step out and walk to grab a bite to eat. It worked for awhile. read more

if I could give this place zero stars I would. Do yourself a huge favor and rent somewhere else, like a house. The owners are more interested in building a brand and a social media business than running apartments and it shows. First of all, you can't see the apartment website without logging in with your Facebook account. Who knows what they are going to use that information for... Second, the apartments are way overpriced for what are basically old apartment buildings with a small amount of updating. The cheapest materials and appliances are used to make it look reasonably good, but it's basically like putting lipstick on a pig. The owners and staff are rude and seem to look at actually managing the apartments as a burden. Their excuse is always that Urbane is a growing company, but it's been years and nothing ever changes, so they obviously don't care to learn from their mistakes - because there are always going to be young, naive people who will buy into the whole young and hip myth in order to live in Royal Oak. I am so happy to be away from here. read more

The staff is incompetent and when ever you need anything they say they will forward it to the owners who never get back to you. They messed up my lease so I ended up moving into a different apartment then I was supposed to. When I moved in the free internet they advertised did not work and after 2 months they finally "fixed it" but it was so bad I had to buy my own service anyway. When I moved out they tried to charge me for stains on the carpet. I asked for evidence of this and they have given me nothing. I told them I want to dispute the charges and they "forwarded it to management" and it has been 4 weeks now and no one has reached out to me. With this company you are paying for location but do not expect anything else from them. read more

They have a great location. And I still moved out a couple of month ago. Big plus- dog friendly. But no one cleanse dog poop. It is all over the lawn. On several occasion I saw rats on the property. Including two in the laundry room. The office said "ok. We will delive the message to the manager". Management is terrible. The threaten, they are rude and they never answer questions. I had difficulties getting my deposit back. read more

Most dishonest people I have ever dealt with. Made clear to them that I was moving out after six months and did not want my lease renewed. My lease was renewed without my approval and they are expecting me pay for 2 months rent after the end of my lease term that I had pre established with them. Moreover the maintenance is non existent. It took me over a week to get my heat turned on in the winter when the heater was not functioning. There is no ventilation in the bathrooms so they grow black mold and in the contract they mention that you're supposed to open the window to cover their ass. GOOD LUCK taking a shower with the window inside the shower wide open when its 0* outside! read more

On March 27th I moved out of Manderson Road Apartments and didn't renew my lease with Urbane Management. My lease end date was March 31st. I had stayed in that apartment for 13 years and felt as if I was being forced out so that Urbane could charge new tenants higher rental fee's. Urbane purchased that property in 2018 and increased my rent $339 in less than a two year period. I went from paying $466 a month to $799 if I would've renewed my lease with them for April of this year. After the constant increases in rent and getting notices from management taped on my door. Which seemed more like bullying threats than actual apartment notices. I decided to keep them all. The unannounced visits from maintenance and construction guys was the new normal. I even have recorded footage of one maintenance construction guy opening up my my closed bedroom door and walking in looking underneath my bed and inside my bedroom nightstand and opening up my closet door. I put a camera up because after coming home one day I found a brand new sink filter on my bedroom floor and wondered where it had came from. I kept every email correspondence between me and Urbane, and finally acquired legal counsel. I no longer felt safe staying there after years of calling it home. I feared even going there some days. Even my neighbors apartments started to get broken into and nothing was did about it. My lawyer advised me to move out if I no longer felt safe. So I did. I gave Urbane a Notice To Vacate by certified mail, and moved out the date I told them I would. I returned all keys to the unit by mail and left them a fowarding address to mail my security deposit to me. I tried my best to cut ties with this company, but it seems like they keep stringing me along. It's been now over 30ty days and Urbane hasn't sent me my security deposit. By Michigan law this is illegal. I moved out my apartment on 03/27/2020. Urbane sent me my final bill statement on 04/16/2020 not by mail but by email, and still even after that it is now 05/01/2020 and my security deposit check still haven't arrived. I was authorized to send Urbane a certified letter for Demand Of My Security Deposit. But I really think it's time for me to take these people to court. I did everything in my power to make this a peaceful transition, but they for some reason refuse to let me go peacefully. All I want is my $515.63 these people owe me. If we take this to court you'll owe me more than this. Just give me my money. read more

I signed up yelp just because I wanted to write a review about this management. Is there anyway that I can give 0 star? Me and my wife lived here for a year and it was the worst choice that i've ever made. Save yourself. Don't live here. It has serious air conditioning issue. They have only one built in air conditioner for just 'one' room so It gets freaking hot in the summer time. it was over 90 degrees in living space and gets worse when you try to cook something. I had to get an individual air conditioner which cost me about $500, and my electricity bills were easily over $100. My neighbor didn't even live in the apartment for the summer because of the same issue, and nobody in our floor lived in here more than a year. We all escaped from this miserable prison, and you will do the same. The staff never answers your e-mails or calls even if they are in office. They sit in office and listen to the voice mail that you are leaving, and call you back if it's something they are interested. I'm serious. I was literally calling and looking at them through the window, and they were just chatting and laughing. Nobody gave a crap about a phone call. The only good thing about this apartment is free wifi and I don't think it's worth to sacrifice everything else. It's over priced and poorly managed. They call themselves as "MINI COOPERS" in their website, and I would rather live in MINI COOPER(the car). Again, save yourself. Don't live here. read more

Urbane in Ferndale has a great location. The rooms are nice, rather spacious. The downsides, is that everybody had a dog. The complex is pup friendly. Most of the people have large dog that bark day and night. Lawn is never cleaned. Trash is always outside the containers. Laundry room is pricey. and there is only one working washing machine. I live on the first floor, and it is freezing, but heat bill is $100/month. There are a lot of weed smokers in the building. Great neighbors, but it stinks. The owners are pretty rude and never resolve any issues. My rent goes up$350/month every year. Owners never pick up and rather rude on the phone. read more

Gave them a $300 deposit to hold an apartment, and they told me they wouldn't let me see it until I signed the lease. Also, a couple I know who lived there said that they had black mold and urbane ignored the problem for months. It ended up killing their dog. Don't get involved with Urbane unless you enjoy lawsuits. read more

I love urbane. Brandon in maintenance provided thorough, professional, and fast service! I was extremely impressed. I would definitely recommend living here. The company has made a lot of positive changes! I've lived in four apartments owned by other companies and this is my favorite company. read more

Urbane Adams - Added a convenience fee to pay rent online. Thing is they won't accept any other form of payment. Offered to drop a cashiers check to the office and was told they would not accept it. When I called to question why we weren't notified I was told that everyone does it that way and that was that. Holly then hung up on me.. read more

I am going to break this down in pros and cons so you can decide whether it merits a 2-star review yourself. Pros: -modern as well as on-purpose vintage touches make it a lot of fun. -close to Beaumont, which is great if you work there. -driving distance to everything Royal Oak and B'ham -sunny and bright -very open and comfortable. Cons: -just one coin-operated washer and dryer for the whole building of 8 apartments! Forget about doing your laundry on the weekend. -frequently broken or impaired main building lock system - broken at this time as well, and residents have taped it open otherwise no one can get in. -this is very strange but the building has the SAME key for the entryway as to each apartment. This would translate to me being able to enter any apartment with my one master key! I don't know how this is not an issue. -weird odor coming from plumbing system which the maintenance person has addressed by taping over the back of the cabinet. Problem is not solved. -flooded storage areas at one time (not related to the rect storms, this was a few years ago) that were addressed by residents having to clear out their storage goods. -the tiles around our shower faucet spontaneously came off and when maintenance came to fix it the faucet was put on backwards. And they couldn't figure out how to fix what they had just done, so it's been backwards hot and cold since then. Yes this part is not a big deal I know :) -it's pet friendly which is great but it literally becomes human unfriendly because of this. The strong odor of animals in the halls can be unbearable - I literally have to febreze the hallway out our apartment because it gets so excessive. Visitors always comment on it and it became a source of embarrassment. People were also not cleaning up after their pets despite management repeatedly putting up threatening notices. -expensive for the location. $1050 would be fine if this was located elsewhere. -during heavy rain there is a steady dripping INSIDE the apartment, along the frame of the patio door and onto the floors. We have put pots and pans to catch the drips, and towels all around. We have called maintenance for this several times but the problem is deep seated - the gutters above are faulty, and when it rains the whole drainage collapses on our roof. -very loud and frequently malfunctioning dishwasher. You cannot sleep with that thing on. I have cleaned it with every trick known to Pinterest, and I get respite sometimes but then there it goes again. Maintenance has been by to see it and couldn't figure out what the problem might be. -the airconditioners and sockets have a significant air leak. Sleeping in the bedroom near the a/c becomes a trial when it's in the 20s and windy outside. In the winter we duct tape the sockets and wrap blankets around the airconditioners. I know, I'm really thinking now how I put up with this. -the driveway and parking area is perennially potholed and dangerous. Someone came by late in the fall and did a cover job and yes about 2 months later the same potholes are back. Someone also came and spray painted the entryway wrought iron fence purple - there is purple splattered paint all over the concrete on the entrance. The major problem is this, however: customer service and keeping their verbal contracts. Without getting into details (there are many...), they used tactics that shocked us when we tried to move out after they agreed themselves to let us end our contract. They stated the employee who had emailed us the okay had been let go of and we were thousands of dollars in the hole - they would not back up their employee's promise! I had read about the shady Urbane dealings before we even started renting, but as the adage goes you never believe it until it happens to you. This is what makes good people and good renters litigious. Thank you for opening my eyes, Urbane. read more

The place is a DUMP! I tried to sublet it out and told no. This place is a dump. The dryer doesn't work.....making frequent trips to the laundry mat. There's garbage everywhere outside, dumpsters and mice/rats and surprisingly receiving a bill for "outside" maintenance. That's a joke. The blinds are garbage. The outside lights don't work. The police frequent the neighbors place. No one answers phone the phone. My stove alarms the co2 alarm every time I turn on. So feel free to send threats about canceling lease. And feel free to forward this to Steve or whoever. I am not wasting time putting in work order, when nothing was done the last time I said something. I have been holding off on putting any reviews about this place on line, out of courtesy as the construction workers are pleasant and work hard. This place is by far the worst place I've ever lived, including college dorms. read more

Urbane is a company that spends a lot of time & money on image maintenance & marketing to build up their reputation, but spends little-to-no time on maintaining their buildings & making sure their tenants are taken care of. I too was lured into the Ferndale location by the swanky look of the units online. My first red flag should have been that they don't allow you to view the apartments before you rent them, even if they're vacant. You get to see the pictures they have online, & that's it. Obviously the pictures are a lot more flattering than the actual location. There were only 2 small closets & no storage space, everything was cramped & tiny, & I had to beg the movers to try & fit my couch & bed into the apartment, because on first glance, they said it was impossible. 650 square feet is too small for $850/month. The staff were rude, dismissive, snotty, & downright mean. They refused to help when needed. When the boiler was on, the building was a sweltering 85-90 degrees, even if you turn your radiator off & opened the windows in the middle of winter. During February of 2012 the boiler went out (no heat), they gave us all electric space heaters (super dangerous in a place that old) & refused to compensate us for our increased electricity bill. Not only that, the bill for February's gas & water was 3 times what it normally was (almost $200), even though we didn't have heat for 2 weeks! They refused to help us or compensate us whatsoever. [I am convinced that they only way our heating bill could have been that high when we didn't have heat for half the month is if Urbane passed on the cost of replacing the boiler to the tenants, but AUM refused to disclose itemized costs.] Hot water was constantly going out, so showering in the beautiful bathtubs with curved shower bars was an adventure, to say the least. The ceilings were constantly leaking water on the 2nd floor. One tenant had his ceiling cave in 3 times - plaster rot everywhere! I had toilet water pouring down from my bathroom ceiling from the unit upstairs. Another tenant had constant water damage on her wall & ceiling. The building door rarely locked. A few times I encountered a woman who didn't live there doing her makeup & getting dressed in the laundry room. Subsequently, I was also missing a few items from my laundry load that day. Maintenance is patchwork at best. They come in, see the problem, & put some KILZ paint over it, but don't actually fix it. I've read reviews from maintenance staff that state that they are aware they are doing a crummy job, but that the owner refuses to pay to actually fix anything. Forget about getting a hold of the emergency maintenance guy. He always has his phone off. If it's after hours on a weekend & your radiator starts pouring water onto your nice (albeit warped) wood floors, you better have a big mixing bowl or bucket, 'cause he's not coming to fix anything until Monday morning. I stayed at the Breckenridge Urbane apartments for 2.5 years, because the location was impeccable, & I was hoping I could do some good there. I attempted to organize a tenants' union to get our needs met at Urbane, & contacted Eric Brown (the owner of Urbane) with pictures of the damage in the apartments, a list of our legally-entitled requests, as well as a notice from the city that the building did not pass inspection. Even after several attempts, I never got a response. When I finally left, it took 3 months, multiple calls & emails, & one bounced check from Urbane (complete with bank fee) before I physically went into the office & didn't leave until I got my security deposit back (and yes, they agreed I was entitled to the deposit). If you ever see the names "Eric Brown" or "Urbane" attached to anything, RUN in the opposite direction! read more

I checked out Urbane a few weeks ago after being lured by great-looking online photos. Their units look modern, cool, and sleek (in photos). I checked out several locations and the flaws are many, to say the least. When I went to check out the place, I hadn't checked yelp, but red flags were immediately apparent. The building appears poorly maintained and drafty. I give this place 2 stars for 2 reasons: 1) Great location, hard to do better. (this is the only reason it doesn't get 1 star) 2) Steep, steep prices for the size of the unit you rent. 3) This is ultimately the biggest reason I decided not to rent here: The staff. The lady who I spoke to (Nicole) was rude, dismissive, and loud (very much in my face) ...and I was just interested in viewing properties. Isn't this the service industry?? While I was waiting to be helped, she took a call from a current tenant. She was very loud, accusatory, defensive, and just had a really bad attitude towards them (obviously I don't know what they were talking about, but the fact remains that a good attitude and professionalism goes a long way in the service industry). I would not want to pay for someone to talk in such a way to me. I am so happy I benefited from the reviews of prior tenants at Urbane. I feel like I dodged a bullet. If you want your money to go further, and to be treated with respect by your landlord, rent elsewhere. read more

Under new management but i cant tell. Don't do it! You do not want to be stuck in an apartment for a year where there is no real maintenance on call. The heat barley works, either it's off or on blast. Also I've been asking for a simple request of screen doors to be put in my window so I can open the windows without bugs entering my apartment. I guess that was asking for too much because I have three months left and still can't open my windows:( read more

My garbage disposal wasn't working and I requested maintenance online. They responded the next morning and fixed it. A followup email was sent to make sure it was working correctly. Great service and followup! Thanks again! read more

Worst Renting experience i have ever had. Heating system is out dated, in the winter you are lucky to get to 65 degrees. Maintenance does not fix things properly to the point where i just do it myself. internet is so slow you have to get your own anyway. My storage unit took water into it twice on property once from a window and another time from a broken pipe. during my 2 year living experience there has been multiple natural gas leaks on property. The list goes on. The property manager is rude and unhelpful, you are lucky if she calls you back at all. she shares 20% ownership in the company yet holds no standards or pride in how she interacts with her customers. very disappointing experience. read more

If you want to be treated like garbage and with total unprofessionalism, sign up at Urbane!! Absolutely disgusting rooms, found roaches in my roommates room. The front desk always gives me the most disrespect and thinks they are too good for your time. Was hung up on multiple times and lied to by Urbane workers.. Would give this negative stars if I could. read more

This company is a complete joke. I have lived at my complex for over 3 years and used to love it. They came along and took over about a year ago and everything went down hill from there. During the pandemic, I mailed my rent in instead of paying online because they charge an extra $20. About a month later i received a letter in the mail from COURT stating that i had a court order for not paying rent. Wtf? The company never once contacted me to tell me they didn't receive my payment (even though they DID). So i tried for weeks to contact them to figure out what the hell was going on. No responses what so ever, they do not speak over the phone...email only. I asked them over 15 times to call me to figure it out, no answer. It was beyond stressful and shady. They never ended up reaching out to me so i had to pay my rent TWICE and pay $200 in court fees even though we NEVER ENDED UP GOING TO COURT! This company does not care about their tenants at all and they take advantage of them, this happened to about 4 of my neighbors at the same time as well. When you finally do hear back from them they talk to you like you are stupid and they are beyond rude. They also never respond to maintenance requests...oh also February 1st i got an email from them saying my rent was going from $750 to $1,000!!!!! Who does that? The list of shady stuff they do goes on and on. I am so grateful a new company just bought my complex and I am hoping for better owners. Urbane management is an embarrassment and Kim and Eric should be sued for their shady ways. Absolutely pathetic. read more

I had a slow bathtub drain recently and requested maintenance online and it was fixed within 24 hours. Also, there was a recent internet outage, which is the first time to happen since I moved in, and sent an online maintenance request to have it fixed, assuming many other people had as well, and it was fixed very quickly. I love the fact that the maintenance department actually gets things done! You guys are great! read more

Horrible office staff! Rude...if repairs are ever needed, good luck! 3-4 weeks for simple matters, if ever! There are thousands of books written on " customer first"....go read one! read more

Urbane Apartments are wonderful! Their renting specialist, Heather, is amazing. She showed me apartment after apartment without reservation and helped hurry along the move-in process without complaint. In addition to that, the set up of these apartments is awesome. Very urbane (hence, urbane) and sophisticated while still feeling homey and inviting. Although I am paying more now than I did in my Novi apartment before that, it is so worth it! The majority of apartments in Royal Oak are old and unkept and charge only a fraction less than Urbane. I felt that the price increase with UA was more than worth it. The amount of ammenities that come along with this apartment are well-worth it. In addition to that, I have had only one need/call for maintenance and it was a non-urgent issue that was fixed completely in less than 24 hours; outstanding. A+ to Urbane read more

I really like it here... I got a nice apt in a killer spot! Sure beats owning a home and the "investment myth" the system wants you to buy into! read more

My partner and I have been searching for an apartment for about a month now and after going through numerous nightmarish agents and realtors, we decided to give this little gem a shot. To our surprise Urbane was a completely different experience. They are so welcoming and easy to get in contact with, literally just a phone call away. Tori was incredibly helpful and always had a smile on her face and Dianna is by far an amazing staff member and very good at what she does. I would recommend these apartments to anyone looking for a great start. read more