I left a google review about my recent experience with this company and they commented to my post…read morebut I was unable to respond to it so I'll do that here. I was dissatisfied with my one and only service from this company. When I called and emailed them the same day about my experience, I was ignored. Saying that my google review is a week too late and outside a 48 hour satisfaction window is ridiculous cause I tried multiple times and never heard back. The google review wasn't a way to contact you guys again, it was just to share my honest experience. Also, the cleaning did not take 16 hours as you say, it was only 8 hours and 15 minutes. Also, the home has 3400 sq of living/cleaning space, trust the homeowner more than a Zillow listing. The garage is the extra 300 which isn't part of a cleaning. Anyway, the two ladies arrived at 11:30 and left at 3:45pm. I have the timestamp from the phone arrival and text from finishing since I wasn't home during the service. Maybe I was supposed to stay the whole time and watch but I trusted this company. The comment about it being $918 vs $1000 cleaning is irrelevant since the difference is negligible and I applied the discount myself with a code I found, y'all didn't try to help me out or had special customer service when booking so please don't boast about that discount price. If you guys truly made this exception out of the goodness of your hearts, I wish you would have had better communication, especially since this was an expensive cleaning. Nevertheless, I don't blame the cleaners, I blame the customer service. They ignored my follow ups, which included asking about reoccurring cleanings incase my location could work and they would clean better the next time. I was happy to work with them on a future solution if it was possible but never heard back. Just needed you to say you did a job and cannot provide cleanings in the future due to location or anything. Not ghost. You replied so fast on google, it should have been easy to contact me back. In the future, please just say sorry to hear about your experience and thank you for the feedback, that's all. Thanks

5 years of a client relationship ruined!…read more The ladies usually do a good job, however the last time was a DISASTER. First, they rushed through cleaning (2 ladies normally take 2.5 hours to do our home, they magically did it in 1 hour this time??) Then, as soon as I walked into the kitchen I saw our counters....THEY WERE RUINED! We have polished marble and it looks like one of the ladies used some kind of cleaner they weren't supposed to and etched the heck out of them on the day of a holiday party. I informed them immediately and sent them photos and instead of apologizing and offering a solution they gaslit me and claimed none of their employees could have done this. Specifically: "They said they been at your house couple times and they always use the same product for the kitchen, don't know what could do that" I asked if they had insurance so we could just file a claim and get it fixed because obviously someone DID something, but again they insisted they weren't at fault and they only use eco friendly products.....(eco friendly products CAN still etch marble) "We do have insurance but we don't going to use it until we make sure we did it, the team said they cleaning the same way like always" They are the only ones who clean our counters, so who else could've done it in the 30 seconds between leaving my home and me walking into the kitchen? I was going to let them come back to assess the damage, but honestly after feeling gaslit about the situation and getting a $1500 quote from the marble refinisher, I just got a bad taste and don't want to deal with them anymore as I have a feeling they're just going to continue to deny it. I pay them $500 a month total in cleanings for over 5 years, that's over $30,000, so I expect to at least not have any damage in my home!

I needed my apartment professionally cleaned because I hadn't had one in awhile. De-Luxe was simple…read moreto book, responsive, offered flexibility on timing. The cleaners showed up on time, were really sweet, and did a fantastic job. It's been two days and I haven't noticed a single thing wrong, uncleaned, etc. The rates were very reasonable. Highly recommend and will use this company for regular cleanings moving forward.

Efficient. Great results. Good price. Friendly and professional customer service. Easy to scheduleread more

We requested a deep cleaning for our home. The cleaner was respectful and very thorough. You…read morecouldn't beat the price and quality of service. The owner was responsive and answered questions quickly including giving us an ETA. Couldn't recommend a better cleaning service!

Service was incredible from quoting to scheduling everything was a breeze. I was apprehensive at…read morefirst since we needed a move in cleaning for our home but everything was well taken care of. They made our home shine even brighter. Bother ladies were lovely and very kind. I will add photos of before and after now while the cleaning was made easier since we hadn't moved our furniture in I think they really settled my nerves in the aspect that our items would be arriving to a clean space. Some aspects that I believe could be fixed where ensuring that specific spots are wiped down as stated as well as the baseboards but these are thing I can do so not a big issue just slightly annoying.

Amy's Deep Cleaning did an amazing job. Very prompt and paid attention to the details as well as…read moreput everything back when done. Definitely will use the service again and would recommend her to others. Zach Jump

Amy helped me get my father's house cleaned. Very good job. Made a difference for him and his…read morecaregiver. Thank you Amy

Phenomenal move out cleaning service. Very detailed…read moreoriented, super friendly and beyond competitive pricing. If you're looking for some home cleaning done right and not break the bank, Lulu's may be exactly what you're in search of.

The two women that came to clean the kitchen and three bathrooms did a sterling job. I will hire…read moreLulu Cleaning Services again

Alex just finished a deep clean of our home. I came back to a spotless shiny place. It felt really…read moregood to walk into a house and not smell a ton of cleaning products which was different than other cleaners we've had. Past cleaning crews have left me choking upon re-entry into our home because of the numerous and "fragrant" products they used that aren't always safe for humans and pets. Alex is much more careful about toxicity and the environment and only uses products that don't leave a filmy residue or a strong odor. We are particular about not breathing in or touching so called "fragrances" that many cleaning products employ. Alex uses products that still cleaned everything well but not ones that we worry will bother our lungs or skin. I believe she is newish to the Charleston area and that means her calendar isn't completely full yet--her pricing was comparable to other deep cleans we've done, but again with the added bonus of a green, environmentally friendly approach!

Hard working good natured folks!…read more I called Alexandra to help me out with two neglected bathrooms that were in bad need of her detailed skills. They arrived assessed the task at hand and went straight to work. When I returned home I was shocked at the deference. Everything looked great and even a pattern left by the previous owners in the bottom of the tub was now gone! Great work and nice people!

I hired this company to clean my daughter's house and initially we were very happy with their…read moreservice. The last three cleanings were not up to par, with the last clean being very poor. I went ahead and payed for the service and requested that they respond with a solution. Their response was ridiculous and unacceptable. I would not recommend this service!

Cleaning was done in a professional and exceptional way. I would recommend the service because I…read moreget the job done.

They did such a great job! Thorough communication and understanding of what I needed done. They…read moretook their time to do the job right. I'm very happy with the price and quality of the job.

Excellent services! Not only was my home spotless but the owners went above and beyond to make sure…read moreI was happy. Highly recommend.